Videocon Industries — defective led tv within warranty period - no service being provided (location jajpur town - odisha)

Address:	Jajpur, Odisha, 755007
Website:	www.vgservice.co.in

Ref: 40” led tv type code – vju40fh24caf a1

Sl. No.[protected]Invoice copy attached)

Dear mam/sir,
Kindly note that i have a videocon led tv installed at my residence during oct-2017, as per above details.

The tv has become defective and non-functional w. E. F. 1st july 2018, within warranty period of one year.

I have personally contacted the servicing branch at videocon center - jajpurtown (Contact person mr. Sanjay having mobile no. [protected], landline contact - +[protected].
He collected invoice copy and other details from my residence on 1st week of july 2018. He checked and informed that the defect is irreparable and the tv would be replaced free of cost from videocon side within maximum 10 days of time.

However, from last 45 days i am waiting to receive any information about my replacement order. The above contact person is also not picking up my repeated phone calls creating doubt in my mind about any hidden intentions. I also observe that the service center at above location always remains locked from last 30 days.

This kind of irresponsibility was not expected from representative of a reputed company like yours.

Could you pl. Investigate and expedite the process of rectification of above defect and confirm at the earliest.

Regards,

Gadadhar rout
At –kuasanpur, po - debidwar
Via - jajpurtown, jajpur – 755007
Odisha
State code-21