Videocon Industries Complaints & Reviews

Dear sir, it is almost more than 4 months that i have made a complaint regarding my led tv regarding the complaint an engineer visited 4 months ago, till now the complaint is not resolved, i had made so many attempts and calls to each and every one i was communicated that the parts have been stuck in customs and will take time, after that after 2.5 months again i received a call that we need your led tv to be shipped at our service center as it will be okeyed from there, i denied because till then i had lost faith with the company, again from last two days i am receiving a call from a executive that my product is available and it is to be assembled but unfortunately i have changed my residence from uttam nagar delhi to najafgarh delhi, so the service provider is not able to resolve it, today only at 10 am i received a call from [protected] that i have to bring the set at their service center for change of part. This is totally unacceptable as you guys assure at the time of sales that service is available at any location, but now as i am in delhi only, the prime location, than only i am being haressed by you people.
Requesting you to kindly take a look at the matter and resolve this issue.

Complain no.-tha[protected] registered on 24.08.2018 and since then i made more than 50 calls to them. They did not pick up phone for more than 90% of time. My product is under warranty and in spite of that they are not providing service. Whenever they pick up call, replied wait for 2-3 days and since then it is almost two months is passing. I request from your forum please help and get my led repaired.

My led is within warranty and its screen has become completely blank and it is not repairable as per the service centre. And they are neither changing the part nor replacing my led with new led. Instead they are asking for 50% of total new led amount to replace my led which is not as per warranty policy. Plz acknowledge my request and do the needful. Already more than 2 months have passed they have took away the led to service centre and no resolution provided.

Invoic 3126 book no. 63
Anil kumar agarwal
My complaint no. Is luc06/8/231

Customer id:[protected]

I am 70 year old senior citizen and videocon d2h is a harassing me since last the time i have subscribed their service.

I just subscribed (D2h flexi pack + bangla add on (Rs 99 + rs 40).

However videocon customer service have add a-la-carte channels without my consent, just to earn more money fraudulently.

I have reached out to their nodal officer, however she is very rude and she is not ready to listen.

At the end of the day i am paying for the channels i don't watch.

Videocon is cheating on me and harassing me without resolving my issue.

I want the package back (D2h flexi pack + bangla add on (Rs 99 + rs 40), i subscribed and i do not want them to change without my consent.

Please help me resolve this.

Company has not communicated anything prior to the changes nor they have after. They are just assuming everyone should call and ask them and they will convey the this information to them. Mosaic menu had the option to change channels with hd and normal listed and sorted. It was very easy and it was one of the resson i opted for videocon. But now since they have discontinoued it, service is not worth it.
I want to file complain against the company under unauthorised mosaic menu removal, curtomer were not aware and neither they were informed at all. Services play very important part in using the set top box and guiding through.

Please bring the menu back and inform this to all customers incase you make any changes. Or you can do somthing better that what it is right now. It is completelty pathetic and you are not able to see any hd channle on that list, not acceptable.

Thanks
Shubham
[protected]

Hallo! All,

On 6 sep 2018 i have complaint of my videocon led tv complaint no-pun[protected]. Also i have followed up many times regarding that service related issues. But till now it's not resolved even i had talked to service incharge mr. Dilip sutar and he told me that it will be resolved with 2or 3days but now i have called but he is not receiving my call. I never expect that type of wrost service from videocon company.
So, just tell me what i do in that situation.

Regards.
Rupesh
Mobile-[protected]

THIS REFERS TO MY COMPLAINT DATED 15 AUGUST 2018 ABOUT TV DISPLAY PROBLEM ...COMPANY IS GIVING VERY POOR RES PONCE AND NOT RESOLVING MY PROBLEM
I WILL NEVER RECOMMEND THE PEOPLE TO PURCHASE ANY VIDEO CONE PRODUCTS IN FUTURE TO ANYBODY IF THE COMPANY DOSE NOT TREAT THEIR CUSTOMER PROPERLY
I HAVE MADE SEVERAL CALLS TO MR DHANAJAY AND MR DILIP AND SEND MAIL REGARDING THIS ISSUE
THEIR IS NO RESPONSE FROM THERE SIDE

saket patel
Thu 30 Aug, 15:50
to CUSTOMERCARE

Dear Sir,

This is to bring to your notice the following details of the Complaint made by me which remains unresolved.

You are requested to please provide necessary replacement of the TV/PART under the existing extended 3 YEARS warranty:

Particulars of item: VIDEOCON FULL HD SMART TV ; SIZE: 40”

Purchase Date : 17th August 2015

Purchased from: Vijay Sales, PANVEL

Complaint lodged on : 15/08/2018

Nature of Complaint: TV Display SHUT DOWN (stopped functioning)

Inspection by Videocon agency on 15/08/2018 : “Technovision Service”

Service reference No. THA [protected]

Inspection service fees paid on 15/08/2018 : Rs.1050/- (refer TCR NO. 612)

We have contacted the Videocon Customer Care who have informed that the matter is under process for replacement.

No further progress is there as I have not heard anything further in the matter.

WE WRITE TO YOU REQUESTING FOR providing EARLY REPLACEMENT

Yours sincerely,
SAKET PATEL
[protected]

saket patel
Sat 29 Sep, 10:09 (12 days ago)
to dhananjay.kadam

Hi,

I paid complete amount of 2420 online on videocon site for set topbox and one month subscription . The next day, the installation technician informs me that for installation, I need to get a separate wiring done which he can't do so I cancelled.

I have called customer care so many times for refund but they dont acknowledge the request at all.

Its clearly a disgusting process followed by Videocon and is not at all reliable company to choose. Please beware.

I am using videocon from last one year. There is an issue of message coming on tv again and again shown in subject. On calling customer care they are asking for visiting charges of rupees 200. It seems like they are trying to fool customers by asking so much of visiting charge, as this was not informed earlier that you will have to pay visiting charges.
Call [protected]...

Dear sir,

Please be informed that i am complaining to customer care from more than 5 days regarding our signal or technical issue But no one take any action for solving the problem, Finally i send an email to Mr.SAFAJMON P J he is also same like customer care executive, he is forwarding email to Mr Aneesh. They are only forwarding email only i think they can, t do anything .I need to solve the issue immediately, Kindly Please Advice us

I want to inform you that i have been been customer of videocon since 2010, but since 2018 i am totally dissatisfied with your service.

In september 2018 i changed the setup top box and got new one cost me rs - 750/ but now in oct with in one month again it stopped working.

I called to the costumer care he asked me for engineer visit which will cost me again rs - 200.

Each month your box will stop working & each month we will keep on spending money on visit charge & box charge? Are we fool? I am not willing to spend a single rupee on engineer visit, setup top box is not working it's your problem not my fault, why should i spend money on your engineer visit? We have a lot of options.

Kindly take back your box & return my money and recharge value too as soon as possible,

Deva nand pandey
Videocon d2h id[protected]

Dear concern,

I was relocate my d2h as on dated 27.09.2018.
Engineer was charged rs.650/- for relocate the d2h.
After that once again rs.450/- deduct my a/c[protected], then i called to customer care, customer care executive told me that charges deduct for relocate and register the complaint for that.
1.[protected].09.2018
2.[protected].09.2018
3.[protected].09.2018
4.[protected].09.2018
5.[protected].09.2018
6.[protected].10.2018

Can i aspect for resolution on urgent basis, otherwise i will complaint on consumer forum.

Regards,
Sujit kumar
[protected]

I have made a complaint (Ref: mum[protected]) against non working on my videocon washing machine (Wm vt70c40 choco brown 7.0 kg) which is in warranty period on 20th sept 2018.
It's been almost 17+ days that i am not getting any meaningful update from you.

Service centre guys are saying that, we have made the order and cannot do more that that. Order comes from hyderabad location, so thats why taking long time.

I have been told that 2 parts are not working from my machine which is been ordered from the company. But i don't think it should take these many days to just order 2 parts (Wall, one more item).

Your videocon company can sale many washing machine in one single days and how come only 2 parts are not coming to your svc service centre?

Many times i called on your cc number, they are just dumb. They said there work is to tell the status of the request that's it, nothing more than that they can do.

How come customer will get satisfy if your cc team just says the status and not the action/workaround?

Just for your information, if i will order any new thing even from outside india, it comes in a week max and how come these two parts are not coming?

I want videocon team to solve my washing machine repair problem asap.

Sameer kadam.

Hello,
I am having some issues with my tv which is under extended warranty and i registered a complaint regarding the issue.
Complaint number - del[protected]
It's been around 1 and a half month and nothing has been done after the person came to check the tv set. I have contacted the number he gave us a few times and every time the person tells me it will get done in the next 10 days or something and then nothing happens. Please, get it done asap

Hello my name is vaibhav dhage residing in mira road. I choose to write this post to bring to your notice about an unfortunate event that happened with a manager representing #videocon. I had purchased a tv set as well as dth services from #videocon. My tv set has not been operational for the past few days so i choose to speak with someone concerned for the same. I spoke with mr. Ravi yadav the manager handling after sales service. Mr yadav was not at all professional on the call and did not give any clarification of the doubts that occurred to me when i spoke with an engineer assigned to fix my issue. The engineer informed me about the service charges amounting to 1300 rs which i was ready to pay but i was not okay that i would have to wait for 8-10 days to get it fixed. So i asked if could speak with someone of authority for clarification thats when mr yadav was brought on call. Mr yadav was not ready to give me any clarification, always interrupted me abruptly, avoided all the questions i had for me... Mind you he did all this in the most unprofessional and rude manner. He in fact also added that if i don’t want to adhere to this then i can cut the call and he did the same. I have always banked on #videocon for being one of the most reputed brands in electronics and tele communication sector. This kind of behaviour was uncalled for. I hope this message reaches to the people handling such issues and also request a timely solution to my problem. I would want to restore my faith on #videocon ; i hope you leave no stone unturned.
Thanking you!
Vaibhav dhage

Custemer care personal informed me that the package is changed to south silver lite and to remit rs215. I remitted the amount on same day on13 09 2018 the programmes in the t. V is stoped for the last one week. Formerly the package was south gold kids. Susiquently i requested to change the package to south silver lite. And remited the amount as advised by the custemer care. Please arrange to solve the problem immediatly.

Dear team,
“my videocon 32” led tv problem not solve till date” (Tha[protected])
Your executive visit my home after compliant raise date to 7 days late, but no problem.
Your executive (Mr. Sunil) told me, your tv motherboard is not work.
He promise me i collect new motherboard & fix in your tv. But till date my problem not solve.

My area videocon manager contact no. Not working (Switch off) ([protected])
Mr. Sunil-executive ([protected] & [protected]) no. Is switch off.

My complaint date is 16 aug 2018 (Tha[protected]) but till date problem pending.

Please solve your tv problem within 48 hrs.-as per warranty & as per team promise.

Antonysamy i want to change my plan and i have already registered a complaint in videocon customer care portal. I received confirmation email and ams from them. I tried to contact through customer care number but i could hear computer voice only. I could not able to proceed further more. I am very upset and irritated with your service.
My id: 94309961

My led not working since 15 days. It is in warranty. Service engg. Came but he charge 944 rs for service charge advance and said that card will be replaced in 3 days. But now he is not interested to work as he received the money. Videocon services and product reliability is very poor. I advise not to purchase such low quality items.

My complaint no is
Del
[protected].
Arun

Hi i have bought videocon 4k tv from videocon with 1 year full and and 2 years extended warranty.. Service guy came 1100 rs he took for visit by saying in extended warranty only part is covered and now he ordered power board. When i am following up he says company is in loss.. It might take a month take ur money back i[censored] want.. We can't help go and fight with company this kind of answer they are giving. Intact they say why u have logged calls from out side you would have repaired it. My number is [protected]