Videocon Industries Complaints & Reviews

Below said laptop has been given for service 9th october 2018, till now i have not get back my laptop - whenever we enquire your service centre is telling "we are yet to get spare from hp" - my laptop is lying at your service centre for the past 20 days - no improvement and you people did not have the courtesy to make a call to me for taking time delay.

My laptop is in warrenty period -

Case number: [protected]
Product description: hp notebook - 14-am020tu

Product number: x0s87pa

Serial number: 5cg6196wqd

Case subject: in/nbd/ons/hp notebook 14-am020tu all/win-*hardware issues/keyboard/few alphabet/numeric keys/function keys with h/w issue

Dear sir

Please resolve this problem for me

Customer id :[protected]

Sir, i recharge my d2h i'd but unfortunately recharge goes to another account. Please sir give me my money in d2h account. Recharged id : 2191475

Amount : 215/-

Please solve this problem

Bank name : corporation bank, kumbalagodu branch,
A/c no;[protected]
Ifsc code: corp0001938

Recharge via mobikwik app

Mobikwik transaction id: 57930939a9fea

Rergards
T. Sundaraj

I have recharged my dth account on 2 oct.2018 with consult to coustmar care agent that time I change my monthly package from 475 to 360 .
But on dated 25th oct . Service stop by the Videocon because balance was not sufficient whenever I reachaged for one month then I registered complaint they provide complaint resolution date 28 oct.2018 time 01:37 pm. But they not resolved the issue till date my dth service is stopped from 6 days . I have multiple time call to coustmar care but they could not resolved the issue. I want to legal action against Videocon dth service provider through this fourm they mantelly harassment to me .

Dear sir/madam,

My old mobile no. [protected] is currently registered with d2h no.[protected], please change my rtn to [protected]. My old no. Has already been disconnected so i cant send sms to change my rtn.
I found no other way to get it done,, if this is not the right way, please let me know how to change my rtn.

Regards
Neeraj kumar verma
[protected]

I had registered videocon d2h long back. I have moved out of the house but my friends are still using the same connection in the same flat. I want the rtn to be updated to my friends number who is still staying there.

Please change the rtn from [protected] to [protected].

I have been receiving lot of calls in [protected] everyday atleast 10 times. Even after cutting the calls all the time still i receive them everyday.

Please update it soon.

Over a few weeks, we observe a terrible crackling noise in all the channels. Despite my multiple complaints to the customer support, they force me to check the connectivity often, which I found to be good always.
Everytime when i call customer care they are not even bothered about solving issue rather they ask me to check the cables and if the device is plugged properly, which is well connected.
My customer ID:[protected]

I had taken the videocon platinum hd package for my residence. After activating the same i realized that fm the back end the company is changing my plan to ala carte without my knowledge and and blocking all my hd channels.

This is a grave issue as the company is doing changes on behalf of the customer without his knowledge. When complaining to the customer service they say they will activate and no action is taken. For one week i am struggling with this issue.

This is cheating the customers. Please do not take videocon d2h is my recommendation.

Dear team,

I purchased led of videocon tv-40" model number ive4df21k with 3 (Three years) warranty. On 25 september 2018 i found there is no display on my tv. I registered the complaint on 29 september 2018 on phone via complaint number dear customer your reference no is ahm[protected], scdoe s27434 and engineer visited and advised that we do not have the parts, i have called so many times to your service agent but till today there is no response from the company.

As this product in under warranty so i have a right to get my product's fault repair, but unfortunately, i am unable to get the services.

Can u advise me when will your company help me to get this solution so that i am able to watch my tv. It is not my fault that the company have no parts for the same.

Kindly let me know by when we can expect the solution from your side.
I hope to this matter very earliest necessary action.

Thanks & regards

Dave bansikumar n.
[protected]

Hello,

I registered a complaint about my videocon tv more than 2 months back. Screen of the tv is shaking and white clouds appear on the screen if it's kept on for some time. Someone from the service centre came and checked the tv set, took some pics and gave us a number to get further information about the complaint.

I call the same number once in 10-15 days and the person always gives me the date of next 10 days and never answers all my queries. He has recently started disconnecting my calls as well. Such an unprofessional behaviour from the company. Here's the number and name of the person. Sudhir - [protected].

I have been left frustrated by the way you handle the complaints. I would rather get it repaired from somewhere else than expected anything from this company. Regretting the decision to buy a videocon tv set. Never again will i buy another of your product.
Now if you can't repair it, let me know so i don't wait for you to something.

Dear sir i purchase a vediocon lcd on 19/05/2010 i got a bond no 15332 which is matured on 19/04/2017 said bond along with all necessary document like original bond, pancard, bank details, bill etc by regd a/d post at your 14 k m stone paithan road aurangabad 431-165 office for resumption on dated 04/03/2018 pod is enclosed here with. After ward several telephonic talk with on no [protected] with mr tupe he always giving only one answer that company is under nclt so we are not any position to redeem the bond or give any vediocon product. This is subject of very great concern and credibility of bond as well as company. Bond is just like a promissory note and payment is your prime responsibility. So i request you to resolve the issue whether give payment or product at my home town baroda guj. I hope for favorable resolution.

I had brought a videocon ddb tv 32 inch from vijay sales and i got a sticker in it which mentioned that i have to call on a number and give them my serial number so that they will provide us a d2h antena and a smart card. But after a year when i tried to call on than number the number was incorrect. I want a d2h connection and because my tv has built in set-top box i find it difficult to buy a new connection and pay 2000rs so please kindly contact me as soon as possible to figure this issue. Great product from videocon and also want to be a part of videocon d2h customer. But will not pay for set-top box.

I have purchased videocon led tv 32 inches on 16-jun-2017. Within one year i have faced display issue. Hence have raised complaint to the videocon service center and it is having 3 years warranty. After raising complaint (Ban[protected]) the videocon service person visited and confirmed its having display issue. Service person sent incident to videocon company to replace the display. Its been more than 3 weeks but both service person and videocon company are not at all responding. The service person took his charges (Rs 590) before repairing the tv and not responding at all. Please consider this as high importance and replace with new tv or new display asap.

Hi team,

My Videocon led tv is not working.I had purchase it from vijay sale. It is within warrenty period. I had given complaint regarding this - complain no THA[protected]. Its been pending since more than 4 and half month. I have been doing follow up by long time with service center, vijay sales, Videocon customer care no. But I am not seeing any progress in resolution of my Complaint.
Please help me.

Regards,
Vaibhav Shete.
complain no THA[protected]

I received worst (World) class service from videocon on 1st oct, 2018. My freeze was noisy and not cooling from few days. I kept calling local videocon customer care at [protected] for whole day long, finally 2 technicians came and spent appx. 30 mins and charged me 2500/-. They suggested me to install 1 stabilizer to fix issue. I did that on the very next day by spending 1000+ rs.

The worst and pathetic scenes are as below:

1. Freeze is in same noise mode
2. That bloody fat fellow customer care fellow responds very harshly and illiterately always whenever i called him
3. Technicians no comes switched off from 2nd oct onwards ([protected])
4. That black fat fellow customer care does not have any records of technicians visited my home on 1st oct. 18
5. That bloody black fat fellow customer care is a non sense, dumb, worst man kind, waste human being.

I called him many a times but no resolution received yet.

Please help me asap.

Thanks
Bikram

Have purchased led tv 55 inches which is in warranty and facing repeated issue of white circular spot on the display screen at the centre and also the color variation (Black) in the half of the display screen. This is repeated issue and the service center is not able to resolve the same. Understand from the service centre head mr samir pal that this repeated issue is due to non availability of genuine spare parts for this model.

My customer ID is[protected]. I have raised a request for the reinstallation of d2h as I have shifted my house. Engineer visited and charged Rs 800, (499 for installation and 300 for extra parts used ie 3 connectors) which actual price is nearly 100 for 3 connector. When I asked engineer for bill he denied mentioning that I will receive bill via sms, next day I called d2h customer care for not receiving bill they mentioned that they don't provide bill for this. Post 10 days I recharge my monthly pack which is 300, 1 day later ie 27th sep my services got disconnected, when I raised complaint[protected] they mentioned that I have not paid the engineer installation charges so they have deducted from my account. When I told giving the engineer number that he have taken money already they mentioned that my services will be activated. But it does not happen, similarly I raised 10 complaints but every time they closed it without informing me. Its been a month now and still no action has been taken from their end. I want to highlight few points 1) engineer will not leave the house without the payment ie common sense. 2) everytime they are closing the complaint without informing customer whether actually received the resolution 3) apart from that the mentally stress and the time I wasted behind them

Jatin negi (Jitendra) mo. No.-[protected],
Haldwani (Uk.) [protected]

I have sent you several reminder notes but you didn't notice that.
Sir i bought a videocon's 28" led t. V. Dated on 01
Nov.2015 from guru maa enterprises, haldwani (Uttarakhand) in which i
Got 3 years extended warranty. It stopped working last month june
2018. It starts but not displaying anything. I repeatedly contacted
The cervice center[protected], satya prakash ji) haldwani, distt.
Nainital (Uk). He is doing nothing just giving me false assurance for
04 month, i saw my led tv is lying in a corner of service center
Without care. As a customer i'm feeling helpless. I showed my trust
On the company but i was disappointed with service. I read videocon's
Complaint reviews. Iam not the only one who is facing this
Problem... Many other facing the same problem... But the company is
Doing nothing.. The company has broken the trust of the people.

I have raised complaints on oct 8, 2018 regarding tv screen not working. A technician came took rs 650. But he didn't solve the problem. After repeated calls to customer care they say it take 24 hrs. But 3 weeks have passed and nothing has been done. Following are the details:

Pat[protected] will be serviced by pappu[protected], svc point [protected] provide scode s50022 only if satisfactory job done, appt dt-09/10/18, 3:00pm

Please help me.

Sir, my name is dr. Amit bhargava. I am director in uttar pradesh electricity regulatory commission, lucknow.

This in regard to the amc of a 40 inch vediocon tv purchased on 27.10.2014.

Mr. Anoop, your service engineer visited us today (22nd oct, 2018) as the panel of the above tv has failed.

I showed him the papers given by your company (Scan of the bill & amc attached) which clearly show the warranty till 25.10.2019. But the same has not been punched at your systems as they show the warranty to be over.

He has the photos of all the papers and serial no of the tv. I remember that in the festival season of 2014, vediocon had offered a 5 year warranty an so i purchased this set. You can get it checked from your historical records or such type of scheme. Also the original amc issued can also be checked.

I humbly request to please oblige by getting my tv repaired under the warranty up to 25.10.2019.
It is not my fault anywhere, it's a fault at your end. Please oblige otherwise i ill be forced to take the refuge of the hon'ble courts.

Regards

Dr. Amit bhargava
Dr. Amit. [protected]@gmail.com
[protected]

Dear all,

Have purchased led tv 55 inches which is in warranty and facing repeated issue of white circular spot on the display screen at the centre and also the color variation (Black) in the half of the display screen. This is repeated issue and the service center is not able to resolve the same. Understand from the service centre head mr samir pal that this repeated issue is due to non availability of genuine spare parts for this model.

Tried couple of times in last few days to contact videocon service head of kolkata mr nirmalya ghosh and he never picks up the call. Dropped a msg through sms & whatsapp and so for no reply.

Request some senior person from videocon (Going through the complaints) to look into the issue and resolve the same at the earliest, as this is not getting resolved from the mid of june-18.

Complaint nos: kol[protected], kol[protected], kol[protected].

Regards
Shiva shankar
[protected].