[Resolved] Videocon Industries Ltd. — Subscription for 1 year but service disconnected before time period | |||||
Dear Sir, I am totally disappointed by your service.I got to inform through my parents that d2h is not working.When I called customer care they inform me that your service is disconnected.I asked about my service expire period they said its for 1 year .I took connection on July 2015 so ho you people can disconnect service before expiry.Customer care response that due to some other addons your subscription period get reduced.I told them that i have not request for any other addon service as they said service li smart service hd cinema is activated but i didn't request for any such service without my approval they activated these services and even they didn't inform me befire disconnecting my d2h disconnection.They called 100 times for addon service facility every time i denied that i dont want any service.Their back end team had activated these addon service without any intimation.My parents used d2h they don't need any such services .I am requesting to connect my d2h service asap I want my subscription period till my 1 year complete after that I will remove your Videocon d2h and will take some other operator service those provide a nice service to customers. SHIV SHANKER CHOUBEY Customer Id[protected] Was this information helpful? | |||||
Feb 25, 2016 Complaint marked as Resolved thanx to Mr Rohan Bhatia my issue is resolved now I got my refund and subscription period of 1 year He is quite supportive .Now I have faith on Videocon .Just one thing their back end needs to be improvise and customer care executive should not give false commitment to customers
Upper management helped me alot I got from Amit Vera, Rohan Bhatia Videocon Industries customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
my contact no [protected]
Reply
Dear Mayank,
We have forwarded your issue to our concerned department and will get it resolved at the earliest.
Warm Regards,
Videocon D2H
We have forwarded your issue to our concerned department and will get it resolved at the earliest.
Warm Regards,
Videocon D2H
Issue is still not resolved customer care gave me time 8.15 pm but till now my parents are facing problem d2H is still not working .Worst customer experience.
Dear Mayank,
We would like to inform you that as a goodwill gesture we have waived off Rs. Rs 1, 009.38/- against D2H CINEMA and SMART SERVICES add-on. Please note that your current base pack is SUPER GOLD with monthly subscription of Rs. 254, and current account balance is of Rs. 1, 255.10 as on Feb 25, 2016 with next recharge date Jul 24, 2016. Please be informed that any changes in base package or add-on pack will affect the due date.
Further we would like to inform you that both the Add On’s D2H CINEMA and SMART SERVICES has been cancelled from your account & we have activated DND for promotional calls going from our end on your RTN & same will be implemented from Feb 26th 2016.
Warm Regards,
Videocon D2H
We would like to inform you that as a goodwill gesture we have waived off Rs. Rs 1, 009.38/- against D2H CINEMA and SMART SERVICES add-on. Please note that your current base pack is SUPER GOLD with monthly subscription of Rs. 254, and current account balance is of Rs. 1, 255.10 as on Feb 25, 2016 with next recharge date Jul 24, 2016. Please be informed that any changes in base package or add-on pack will affect the due date.
Further we would like to inform you that both the Add On’s D2H CINEMA and SMART SERVICES has been cancelled from your account & we have activated DND for promotional calls going from our end on your RTN & same will be implemented from Feb 26th 2016.
Warm Regards,
Videocon D2H
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+91 73 5587 3558
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+91 12 4327 3091
14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105