Videocon Industries — videocon d2h service - disappoint

[email protected]

from Mumbai, Maharashtra

Mar 13, 2019

Address: 105, Kadamb Heights, CHaitnya Sankul. Katrap Road, Thane, Maharashtra, 421503

On 27th feb 2019, i registered the complaint with complaint id[protected].
The complaint was regarding the setup boxes (2 nos.) are not working.

On 28th feb, d2h engineer visited the place. Suggested to replace both setup
Boxes (I am holding family pack account) along with the transmitter device
Installed at dish tv.
I suggested him to replace all faulty devices and deduct the charges /amount from my videocon account (Available balance rs. 6000/-)
On 1st march come to know that the complaint id was closed by videocon engineer with out any resolution. On request they registered another complaint with id[protected].
However, no response / resolution from videocon d2h team yet.
I requested them to discontinue the d2h service and refund back my amount. Still, no update received from them.
Pathetic service from videocon d2h team. Very disappointed.

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Videocon Industries customer support has been notified about the posted complaint.

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Comments

Amaresh Panigrahi

Mar 13, 2019

I have always select my channal but the videocon d2h operater could not responce of my selection. Hence I have paid a heavy amount paid .

d2h Customer Care's response, Mar 14, 2019

Dear Amaresh,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

Dolly Solanki

Mar 13, 2019

We are calling customer service care they are not picking up call
Bad service by Videocon d2h

d2h Customer Care's response, Mar 14, 2019

Dear Dolly,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

Rohit Garasiya

from Songadh, Gujarat

Mar 13, 2019

Old mobile no.. Will be change because old no. Was close so plz change my no. My new no. Is [protected]

Rohit Garasiya's reply, Mar 7, 2019

Plz reply mi

d2h Customer Care's response, Mar 14, 2019

Dear Rohit,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

Bheemesh Kada

from Rajahmundry, Andhra Pradesh

Mar 13, 2019

Dear sir i have sansui 50 inch LED tv . it is under warenty, we are book a complaint on 2nd jan 2019 but it is not solved, we are make a cal to service center sevaral times but no one responding, please solve this.

d2h Customer Care

from Delhi, Delhi

Mar 14, 2019

Dear Sandesh,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h