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Vivo Mobile India Complaints & Reviews

4.1
Updated: May 16, 2025
Complaints 1044
Resolved
806
Unresolved
238
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Vivo Mobile India reviews & complaints page 10

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J
Jai Ganesh N
Sep 6, 2022
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Worst performance of Vivo Y15C

I have purchased Vivo Y15C newly. The mobile was very slow and hangs often. It is not at all good for regular use,
When I asked the customer service, they asked to go to service center.
Even after service center upgrades the mobile still slow and hangs.

Don't Buy Vivo Y15C mobiles....
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devenrathod
from morbi, Gujarat
Sep 6, 2022
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Im use vivo v17 pro, and my phone display is damage then im call to vivo cervice centure and he said me display is not available and not posible to arrange then im complain vivo coustmer care number but then tell me vivo v17 pro display not availbale in future so,
im request all mobile user plz. Dont buy vivo phone bc. They not provide parts properly my phone is west amount arround 30000/- totaly loss my price
Oct 8, 2022
Complaint marked as Resolved 
Verified Support
Sep 07, 2022
Vivo Mobile India Customer Care's response
Hi! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
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    P
    Palaniappan P
    from Powai, Maharashtra
    Sep 2, 2022
    Resolved
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    Address: Tiruchengode, Tamilnadu.

    Hi support team,

    I have purchased Vivo T1 5g mobile before 15 days and I'm currently facing Touch not working properly. I need to press 2 or 3 times to proceed . It's really inconvenient and struggling lot to use Vivo mobile. I already replaced on Flipkart for the same Touch issue and the second mobile when I got that also causing the same issue. I feel really bad choosing the Vivo mobile. I'm requesting, can you please give me solution to solve this issue. It's my kind request.
    My contact email:- [protected]@gmail.com,
    contact Number:-[protected].
    Oct 6, 2022
    Complaint marked as Resolved 
    Sep 02, 2022
    Updated by Palaniappan P
    I have entered my mobile number, so please hide this complaint and don't show it to public. It's my request.
    Sep 02, 2022
    Updated by Palaniappan P
    If it is possible please delete this complaint. Its my kind request.
    Verified Support
    Sep 04, 2022
    Vivo Mobile India Customer Care's response
    Hi there! We apologize for the inconvenience caused to you. We will do our best to address your concern. Please share your complete concern along with the contact number on our official E-mail ID: [protected]@vivo.com so that our concerned team will assist you with the best solution.
    Thank you!
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      D
      Deenu555
      Aug 31, 2022
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      I ordered a vivo t1x mobile cost 12000
      I cancelled my order but refund not comes after many days
      Order id is[protected]
      Please help me
      Deenu! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
      Deenu! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
      Hi Deenu! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
      Hi Deenu! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
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        D
        daulat20
        from Mau, Uttar Pradesh
        Aug 30, 2022
        Resolved
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        Address: Mau

        Vivo india did fraud with me they organised contest . Winner with higest score would have got t1x at the end of contest i scire higest but no one contacted me when i call them they are saying that they have announced the winner. I request you to do all possible help. And if from there i will not get justice them i will file FIR and go to delhi high court
        Contact me as soon as possible
        +2 photos
        Oct 8, 2022
        Complaint marked as Resolved 
        Verified Support
        Sep 01, 2022
        Vivo Mobile India Customer Care's response
        Deenu! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
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          F
          firogmolla
          Aug 30, 2022
          Resolved
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          Resolved

          Address: Ghola

          Hello,
          TEAM FREE FIRE INDIA, My ID Was suspended When I Was Playing The Game, I Haven't Done Anything Wrong And I Am Sure That I Have Followed Your Rules Of Conduct, And I Am Sure That By Mistake You Have Suspended My Account For No Valid you can check my KD, headshot rate I'm a normal player, please check once my account. This is my Humble Request to Free Fire Team To Unban My Account.

          Player Name :- FIROZ KING

          ID:- [protected] UID[protected]
          +1 photos
          Oct 8, 2022
          Complaint marked as Resolved 
          Aug 30, 2022
          Updated by firogmolla
          Hello,
          TEAM FREE FIRE INDIA, My ID Was suspended When I Was Playing The Game, I Haven't Done Anything Wrong And I Am Sure That I Have Followed Your Rules Of Conduct, And I Am Sure That By Mistake You Have Suspended My Account For No Valid you can check my KD, headshot rate I'm a normal player, please check once my account. This is my Humble Request to Free Fire Team To Unban My Account.

          Player Name :- FIROZ KING

          ID:- [protected] UID[protected]
          Verified Support
          Aug 31, 2022
          Vivo Mobile India Customer Care's response
          Hi! We may assist you regarding vivo India and its services only. Please coordinate with a particular game developer team for the same. However, if you have any query regarding vivo India please share on our official mail id which is [protected]@vivoglobal.com so that team will respond to you.
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            D
            daulat20
            from Mau, Uttar Pradesh
            Aug 29, 2022
            Resolved
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            Resolved

            Website: vivo.vom

            Vivo india organised a contest durning independent sale from 4-10 august where a player has to score highest to get t1x at the end of contest. I played that and i scored 1997 which was the highest at the end of contest. I thought that they will contact me but they have not contacted me . When i contacted them they are saying that they have announced the winner but i was the winner so i am here asking for help pl .. help me to get over this i have dreamed that i will get gift but they have broken it totally
            +6 photos
            Oct 8, 2022
            Complaint marked as Resolved 
            Verified Support
            Aug 30, 2022
            Vivo Mobile India Customer Care's response
            Hi! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
            Hi! Please share your complete concern along with the contact number on our official E-mail ID: [protected]@vivo.com so that our concerned team will assist you with the best solution.
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              V
              vsshinde744
              from Sangli, Maharashtra
              Aug 24, 2022
              Resolved
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              I purchased a vivo mobile through offline store named SS communication sangli 416416. There was an offer on icici credit card of cashback. I was supposed get 2000rs cashback. I purchased on 11th may 2022 and yet cashback not received.
              Sep 2, 2022
              Complaint marked as Resolved 
              I went to the shop and raised concern there also. Raising concern resolved the issue.
              Aug 24, 2022
              Updated by vsshinde744
              Adding receipt

              Verified Support
              Aug 25, 2022
              Vivo Mobile India Customer Care's response
              Hi! Please share your complete concern along with the contact number on our official E-mail ID: [protected]@vivo.com so that our concerned team will assist you with the best solution.
              Aug 25, 2022
              Updated by vsshinde744
              Unable to see official email id. It is protected to me as well.
              Verified Support
              Aug 28, 2022
              Vivo Mobile India Customer Care's response
              Hi! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is vcare]@vivo.com our team will be happy to help you. Thanks!
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                L
                luckyKawal
                from Delhi, Delhi
                Aug 15, 2022
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                Resolved

                Display screen damaged by service centre Dwarka sector 12 new delhi

                Address: Dwarka sector 12 city Mall new delhi 110078

                My vivo S1 Pro 1920 mobile phone suddenly had a problem if running apps itself and than top most part of screen started giving touch problem, but rest of the screen touch was working, so I called to Vivi service centr Tilak Nagar, new delhi fir it, they refer me my nearest Vivo service centre in Dwarka sector 12 city Mall, I visited there on 7th aug 2022 in afternoon. There they hear my problem, and did some paper work, after that one executive...
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                anmol bahl
                Aug 14, 2022
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                I am facing many issues
                1.My phone is lagging
                2. My data is not being backed up.
                3. Whn it gets switch off nd we try to switch on it take 30mins to get on.
                And now my mobile is not getting on.. Only logo of vivo is displayed on the screen. My mob is switchd off from the evening.
                Plz solve my issue asap
                Anmol! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
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                  S
                  Sneha Bhadra
                  Aug 12, 2022
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                  There us not a single beautiful theme available in any vivo mobile... To get a good theme, we have to buy it... Please change this system... At least provide some good theme in free of cost also
                  Sneha! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
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                    A
                    anupdost
                    Aug 12, 2022
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                    Resolved

                    Address: Vivo India

                    Hello Vivo team, i just made an order for Vivo X80 pro ( 12gb & 256 Gb) by paying 75999/-.
                    My order no.[protected].
                    Please share my order details to my emailid and provide following information/ cobfirmation:-
                    1) What are the accessories i am getting in box along with Vivo X80 pro. On amazon website, box contains charger, adaptor, headfone along with the mobile.
                    2) please send me new, unused and authentic mobile containing one year warranty for which i
                    have paid my hard earned money.
                    3) when will i receive my mobile.
                    Please provide above information and comply with my request for providing authentic, new and unused mobile in sealpack box.
                    Thanks
                    Santosh Tiwari
                    [protected]
                    Sep 16, 2022
                    Complaint marked as Resolved 
                    Verified Support
                    Aug 15, 2022
                    Vivo Mobile India Customer Care's response
                    Anup! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
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                      G
                      Gaurav1239
                      Aug 7, 2022
                      Resolved
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                      Address: Rishikesh

                      I reached out to service center vivo on 30th July 2022 for S1 vivo repair as screen was fluctuating and camera is not working properly instead of repairing he open the phone and said we don't have these parts will call u 2 3 days after.the phone after he opens now not working at all screen not sending at all.after that's we call him he said I have a offer instead of repairing to purchase another phone .we said no so he said I don't know when will the part come .this is how your service center works ..very poor service vivo india
                      Sep 9, 2022
                      Complaint marked as Resolved 
                      Aug 07, 2022
                      Updated by Gaurav1239
                      Rishikesh vivo center is worst
                      Verified Support
                      Aug 08, 2022
                      Vivo Mobile India Customer Care's response
                      Gaurav! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
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                        G
                        gowda9787
                        Jul 31, 2022
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                        Resolved

                        Dear sir
                        I booked 1 item on[protected] but I dint get my order. I track my order it is showing from 3 days Vehicle delayed. from 3 days it is Bangalore only I dint get it my tracking AWB number:[protected] and order number
                        is[protected] and shipping address is
                        Sagar Bakery near karnataka bank gadige main road Bogadi village Bogadi mysore
                        Karnataka bank
                        570026-Mysore Karnataka
                        When I will get the order can u tell me the details about it
                        [protected]@gmail.com
                        Sep 2, 2022
                        Complaint marked as Resolved 
                        Verified Support
                        Aug 01, 2022
                        Vivo Mobile India Customer Care's response
                        Hi! Please share your complete concern along with the contact number on our official E-mail ID: [protected]@vivo.com so that our concerned team will assist you with the best solution.
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                          R
                          Rajeshdivya
                          Jul 29, 2022
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                          Funtouch OS is very poor and i had to reset settings few days once to use my headphones as vivo phone is not detecting headset.

                          Its really irritating and funtouch os is not good as android os that i used without any issues.

                          Please resolve my issue. reach me for more details.
                          Hi Rajesh, sorry for the inconvenience caused. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
                          Rajeshdivya! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
                          Rajesh! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
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                            A
                            Ashok Naik16
                            from Bengaluru, Karnataka
                            Jul 28, 2022
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                            Address: Amruthhalli Bangalore 560092

                            I want replacment immediately i purchased new device and over heat and getting crack
                            Vivo x 80
                            Ashok! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
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                              Ashok Naik16
                              from Bengaluru, Karnataka
                              Jul 28, 2022
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                              Address: 19/1 Amruthhalli Bangalore Karnataka 560092

                              I purchased new phone still not getting replacment they said and promised we give replacement new device i purchased whn I was purchased from the day issue have
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                                R
                                Rohit120590
                                from Jaipur, Rajasthan
                                Jul 28, 2022
                                Resolved
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                                Resolved

                                Address: Jaipur, Rajasthan- 302021

                                Dear Team,
                                I have purchased a vivo X60 handset on 20.08.2021, now after 10 months mobile display blink sometimes and I visited service center for the issue, person who attended me, she said there is issue in software updation, so you have to submit your phone for updation, and also engineer checked the phone 2 3 time for broken and any damages but handset was perfectly fine, now they said handset is band...
                                And ask for the amount, if there is band in phone then why they did not tell me w time when I visited after engineer checked the phone..

                                It means vivo is not hire the right engineer, may be they band my phone during the Servicing...

                                I'll go with legal procedure.
                                I advise to everyone to do not purchasing Vivo mobiles...
                                I'll raised this complaint on news paper and social media.

                                I'm using Samsung handset from last 12 years and I never facing any issue...

                                Name - Rohit Kumar
                                Mobile No- [protected]
                                Handset - Vivo X60

                                Service center - Vivo Khali pura Branch, 1st floor, shekhawat complex, khatipura road, Jaipur, Rajasthan - 302021
                                [protected]
                                Aug 30, 2022
                                Complaint marked as Resolved 
                                Verified Support
                                Jul 29, 2022
                                Vivo Mobile India Customer Care's response
                                Rohit! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
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                                  Kundanm199
                                  from Lucknow, Uttar Pradesh
                                  Jul 25, 2022
                                  Resolved
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                                  Resolved

                                  Address: mukharji nager delhi

                                  I have bought Vivo phone 3 days already, after buying I have shown 2 times on mobile shop.He has also fixed 2 times but my problem is not solved on the phone.in mobile problem ( cod, pubji jaise heavy software wala game use, phone lack, slow, hating krta h, voice automatic decrease & increase ) .And neither phone has a slow motion camera option but has been shown on Flipkart. You people do the work of looting by telling the latest version.Why are they not replacing the phone after showing it at the phone shop service center. Why is your company doing fraud with the customer?..Speak before you pick up the phone, the slightest defect: Will be replaced immediately.
                                  Aug 27, 2022
                                  Complaint marked as Resolved 
                                  Jul 25, 2022
                                  Updated by Kundanm199
                                  Help me
                                  Verified Support
                                  Jul 27, 2022
                                  Vivo Mobile India Customer Care's response
                                  Kundanm! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
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                                    Kundanm199
                                    from Lucknow, Uttar Pradesh
                                    Jul 25, 2022
                                    Resolved
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                                    Resolved

                                    Address: Mukherjee nagar delhi

                                    Maine vivo ka phone 3 day phale hi khrida hu, khridne ke bad maine mobile shop pr 2 bar dikha Chuka hu, usne 2 bar thik bhi kiya h phone ko but Mera problem solve nhi hua h, mobile me problem h ki ( cod, pubg jaise heavy software wala game use krta hu, phone lack, slow, hating krta h, voice automatic decrease & increase ho ja rha h) . ar na hi phone me slow motion camra h but flipkart pr dikhya gya h . ap log latest verson bata ke lutne ka kam krte h, phone shop service centre pr dikhne ke bad wo phone ko replace kyo nhi kr rhe h. apki company customer ke sath fraud kyo kr rhi h...phone lene se phle bolte ho thodi si bhi khrabi h turant replace kr diya jayega. model no vivo y21g
                                    Sep 6, 2022
                                    Complaint marked as Resolved 
                                    Verified Support
                                    Aug 04, 2022
                                    Vivo Mobile India Customer Care's response
                                    Kundan! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
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