Vodafone India Complaints & Reviews

My number is [protected], I have recharged with rs. 195 (2GB 2G data) at 3:20pm on 12 aug 2014. After that I was unable to make a video call so I called customer care and explained my problem he directed me to just send a sms (ACT 3G to 144) I sent that sms and my video calling problem was solved but after some time one sms received on my phone that your previous Internet pack has been overwritten by new Internet pack. I checked my data balance but my data pack was really deactivated. Then I again called customer care but none of them was able to help me or give reason of my deduction. Today when I again called customer care they are telling that I have activated 3G on my number so all my 2G services are deactivated (This point was not told to me when I called to customer care before activating 3G). Now neither they are refunding my data balance and my deduced balance nor they are filing any complain on the executive who gave me wrong information.

I am clear my due amount on last Saturday but my no. is not activated and i heaved complain so many times to the vodafone customer service, but there is no response from your side and the there totally negative attitude of your customer care, i am really disappointed from your service. so, kindly take some proper action towards is serious issue. Name-akhilesh kumar MO NO-[protected] ADD-Raza bazar, patna, Bihar

My vodafone no is [protected]. In may month, i activated Ineternational romaing for 2 days. for activation co. chaged Rs3000/- ( co said this amount will be dedected from your bill) 9 june is my billing cycle. In the month of may only i visited company store & I called customer care to know about bill detail.was. they said you will get on 9 june which cycle period. 10 june i recived bill of Rs.27000/-. call charges is rs600/- rest for internet ie. Rs26000/-. i call custmer care they put my call on hold do not reply. same ting done many time with me. i visited store many time for complaint. 1st co. bloced my outgoing now my all incoming calls are bloced. as now my all incoming calls are blocked, i haveing business loss, is company is going to pay my business loss. my credit limit is Rs4100/- only which is decided by co. then who cum my bill goes to 27000/-. Solve my problem ASAP, othrwise i have to legal action. Company employee call on my wife mobile for recovery & miss behave with her. Mr. Sachin who is incharge in Amravati branch call to my wife talk very bad with her. company had crosed all limits. Akhilesh Khetan

Hi Team, On sunday 10th August, i had contacted customer care to know the procedure to activate the 3G data by USSD, based on the advice given by customer care, i had dialled *121*195# and i got confirmation msg for my activation and 195rs deducted from my balance. But after half hour i had got one more message as your internet pack is active now and valid upto 12/08/2014 Bal: 100MB. But the request for second internet pack activation is not raised from my side. Finally i got message as your current data plan is overwritten by the previous plan. I contacted customer care on the same. They said that either balance 195rs will be credited back or 3G balance will be given back. But not even a single step taken from vodafone customer care. From Today, i was unable to contact customer care via 198 complaint number. I had made complaint again from my friend number. Again they are telling that problem will be resolved by 48 hours. I need answer the for the following questions: 1) How the 2G internet pack is activated without my knowledge? 2) Why i was unable to make contact customer care via 198 complaint number? 3) Whats the complain ID/Request ID for the complain i had registered?

I am recently got shifted to Dwarka sector-4 and I am getting V.VV poor signals here. My number comes to be not reachable 99 percent of the time. I had also got the complaint registered for the same purpose but no action has been taken by so far. Thanks! Dimple Saini dimple.[protected]@gmail.com [protected]

Hi, I brought a smartphone and I inserted vodfone sim (number [protected]) and started using my regular postpaid connection. When i started browser, i got connected to internet automatically. At the end of the month, vodfone sent me bill @ rate 4 paisa per 10 KB. I had used more than 200 MB till then and they charged me almost 700-800 rs. I had requested customer care that i did not know that the plan is not activated, so i requested then to convert into 2g plan of 150Rs having 1GB download limit. But vodafone did not listen and threatened me that my name will be blacklisted if i do not pay the dues. I have paid all the dues, however, vodafone had activated internet on my phone without my notice. I did not receive any communication from vodfone at the begining o[censored]sage that i do not have a plan activated. Vodfone should have validted that. Instead they waited for me to use and billed me finally. Please sugest.

Dear Sir, I ramesh tupe using a vodafone post paid sim ([protected]) dt. 25/07/2014. i already sumitted all the document required to vodafone. but still my sim card disconnected. document verification was done by vodafone executive. yesterday also my sim disconnected by vodafone. so please tack immegetly action on it to activate the sim card as soon as possible. Thanking you in adv. regards vodafone costumer mo. no. +91 [protected].

Hello, I bought Vodafone number on 16-Jul-2014 after 5 days my outgoing calls are closed when I called they told me due to negative verification services are closed I asked them for re verification they have forwarded my request but no response for re verification then on 24-Jul-2014 I went to Vodafone store for this complaint they also submitted my request and saidyour verification will complete tomorrow I waited for few days but no verification done and when I called to Vodafone customer care they in manners guys disconnected the calls many times even today Ankit was talking and he also disconnected the call I have all the recordings with me because I recorded the calls when I talked to Vodafone executives. Well after no response from VodafoneI again went to Vodafone store and asked them for the delay they asked for new address proof I have given them new address proof and purchased one more new number then after 5 days that new number outgoing calls are also closed when I called they said address not found. Well now tell me one thing my outgoing calls are closed incoming calls are closed Why will I pay the bill for holding the sim with me only after so many calls they are not taking any action so is there my fault? They are just making money nothing else I will not pay the bill only keep the sim in my purse I want wave off and immediate action on this. Start my services or closed these numbers. I wen to Vodafone store last week but there was no one to attend the customer only one girl was there and all executives were inside the room I asked her for my query she said wait for 10 minutes I have waited there for 45 minutes but no one was came out now you tell what should I do if you guys are not responding it means we are fool so using your services and paying you.

Hi I am Amit Kumar Panja, a Customer of Vodafone. My Vodafone number is-[protected] & [protected]. My problem is before some days ago I reached a complain against no 3g network in my home (I am in 3g network coverage area already), they take 10 days for resolution but no resolution is found still now & they are not contact with me still now. My customer care is also block in my two vodafone number for a long days without reason.

This is regarding my Vodafone number [protected] as I have received very high bill in the month of July.. I was being told by your executive that I will get unlimited plan @ 199.. But later when my bill came I was shocked to see such a high bill.. Kindly arrange the bill reworking of data charges of Rs.4383 as I was offered unlimited plan.. I am ready to pay the calling charges but will not pay data charges of Rs. 4383 It was a false information from you side.. And I want the reversal to be processed immediately or else I will escalate the matter to your higher level... i am tired talking to executives everyday and explaning the matter everytime, they are rude and disconnects call on your face, i also have all the recorded evidence of my telephonic conversation where they have kept me hold for hours, i am very unhappy with the service as i never expected vodafone to be... vodafone is the most expensive network in the country and we end up paying more for the premium services hence this is not the way you treat your customers. I have went thru lot of mental harresment duo to this... executives keeps calling everytime for the payments from morning and i end up explaining stories to them... A new executive every call. Revert ASAP

Dear Vodafone Team,


I am new on vodafone network, but i fed-up with your services & false commitment, I have following problems :-


1. When i joined your network then your executive told that my talkplan is 249.00 monthly, but i had been charged at 300.00 monthly. (now you replaced it with 199.00)

2. I have told by your customer care executive that my 3g plan is Rs. 250.00 monthly, where i receive 1 gb 3g net & then after 2g net unlimited, but now you had charged after 3g use in my current month bill (till date usage 347 mb @ .4 per 10 kb approx Rs. 1388.00) WHY?

3. I have also told that i receive discount in my net plan continuously 3 month Rs. (250.00-175.00 = 75.00), but now u replaced it with 2 months only.

4. I had charged Rs. 139.00 for Downloading in my previous month bill, where i have not download anything you are showing in my bill, please waive-off.

5. I have also complain regarding NETWORK, now you have told me that my sim to be replaced for this problem.


you are kindly requested to please look into the matter & solve my problems, today is my last day for payment but i m not going to pay any amount till my all problems solve. otherwise i have to replaced network.

I am using vodafone from last 3 months last month activated 299 3g plan for blackberry on 18 july 2014 from next day my 3g network is not working properly i called custmer care they told me to manual scan the network and choose idea as your network operator i do that but after that again i face network problem most of the time my phone is not reachble ( my friend told me about that coz he was try to call me) so again i called custmer care on that day they told me there is some work is going on for network related issue and it will fix in next 15 days but there is nothing happened in next 15 days after that again i complaint to custmer care and today they called me so i told him about my problem and what the they told me THAT YOU CAN ONLY USE DATA SERVICES WITH 3G I[censored] WANT TO CALL SOMEONE OR WANT RECIVE A CALL THEN YOU HAVE TO SELECT 2G what the hell is this tell me onething in a single how many times you can do that change network in every 15/20 minutes discusting vodafone should stop 3g if you dont have proper services as they are using 3g of idea WASTE OF TIME AND VERY POOR CUSTOMER CARE EXECUTIVE THEY HAVE MY COMPLAINT NO IS[protected] and now i just ricived a sms from vodafone that "HELLO IN RESPONSE TO YOUR COMPLAINT NO[protected] WE WERE UNABLE TO REACH YOU ON YOUR MOBILE TO GIVE YOU AN UPDATE PLEASE CALL 111 FOR AN UPDATE" SHAME ON YOU VODAFONE I TALK WITH YOUR EXECUTIVES AND YOU CANT RESOLVE MY PROBLEM

dear sir we are facing big problem from your side i dont no what can i do i call your nodle office& i rush your vodafone store but still but no revert from any side i paid my bill 462. [protected] whos recipt no is 390529 oin 25/07/2014 in your executive but he did not update payment i called on number of time but they never answer my call my phone is suspend from last 5 aug 2014 sir i m very fedup of your sysytem please tell us what can i do or i have to go to consumer court for this

This number belongs to a retired Female whose average mobile phone bill is 500 on monthly basis. All of a sudden the bill received is rupees 2795.29. Call details provided by your gallery is : 2 international calls done 17 min to special num charges: rupees 1700 rupees 3 min 300 rupees Both calls made on 02-Aug-2014 as per your records. I am 100 % sure that no calls were made during this phase from the mobile used by this female. As mobile phone call history clearly shows this. I want to know if the above two calls are system rooted calls or i want the location of mobile phone when the call was made. This is a clear cut case of scam / fraud. You can not charge a person for the calls not made by her.

On 1st August evening I got few SMS on hourly basis claiming a deduction of data of around 200 MB each time which was above my 1 GB data package. I informed Vodafone customer care as I was not using the mobile internet in such a way to consume 200 MB of data in every hour. Not having a satisfactory explanation and continue to have the same kind of SMS in an exponential way I called customer care repeatedly even sent one email to customer care with details of the SMS. Customer care executive told me they could not see these SMS in their data base / presently they could do nothing and requested me to wait till the bill generation (Bill generation date was on 7th August, 2014). Till the morning of 2nd August those unexplained data consumption continued to more than 2000 MB after which I manually stopped my data service from the mobile phone. Ultimately the bill comes as Rs. 11946.41 /- which is due to this excess data consumption of around 2.5 GB. With repeated mail to customer care and appellate authority the same reply is generating as the data usage was valid. But nobody for a single time have explained why there was no action taken/ suggestion given to me from the customer care when I started complaining about this unexplained data consumption from very beginning. Name: Dr. Sandipta Chakraborty Mobile No: [protected]

Vodafone deducted Rs 99/- from Vodafone mobile balance(no.[protected]) on 10th august 2014, without informing me. When I saw that my balance was near about 100 rupees short, I called custermer care and asked the reason.Thay told me that our system is not updated now, call after 2 hours.When I called second time they informed me that i did a chargeable download from a site around 7.30 am.I did nothing download at that time.I asked them to tell me the site name from where I downloaded.They have no answer, just saying that you have downloaded a south tv channel and we have no other information. I asked customer care, If I downloaded, how an outside company automatically deduct my mobile balance? no answer. They should have asked for my permission what payment method I preferred like credit card or online bank paymanet. Instead of that it automatically deducted my mobile balance. Please look the mater. Sk Bulbul Ahmed

Last month i had a talk with one of vodafone customer care executive and he waived off the charges which i have not availed. According to him, those charges would be waived off in the next cycle. But today when i checked my billing details, i did not found that details regarding the waived off thing. I called them once again and they told me you have to have give the whole amount. I told them to cancel my 2 numbers but they are saying this can not be done and you have to visit the vodafone centre for that purpose. I am now fed up with vodafone, because i am mentally harassed by them (i already spend around 5-6 hours for this issue). Kindly look into the issue. Thanks & Regards, Arunodya Ojha Vodafone number :- [protected] & [protected] (both numbers are dell corporate connection)

Since Im at abroad, I asked them to disconnect my line and they didn't disconnected the line ( [protected] ) and charging me every month. Upon being asked, The Vodafone rep has done an mistake and to cover that he has framed a fake mail as if I have asked him to reactivate the connection. Why the HELL I need to reactivate when i'm in abroad.

Vodafone

Dear sir

As per talked with your represatative with Mr.Jayesh on 198 & also msg from your company vodafone that recharge Rs.249/- you will get 2 GB 3G Net facility awail.

After above confirmation I have recharg today on 09.08.2014 for Rs.249/- but I get 1GB 3G Net.

I attached herewith avidence talk with Mr.Jayesh audio dated 09.08.2014 time approx 10.51 am & also msg copy of vodafone
Please take action at earliest & inform me as earliest.

My. Mo.No.is[protected]

"Na hoy! 2GB NET 3G SPEED par, Rs249 na recharge ma, 28 divas mate.1 time ofr 10AUG14 sudhi. Dial *122*4# EMRAAN nu latest FREE tapori song http://goo.gl/pNWFYY"

Regards

Chirag Rachh

I have been transferred from kolkata to gangtok, sikkim from 20th july, 2014 as a result the mobile bill for [protected] and [protected] which were due on 24 th july, 2014 could not be paid before due date...I am visiting kolkata on 14 to 17 August 2014, and will pay the due amount in cash there...by this time i am receiving 3 to 5 call on average in odd hours asking for the date of payment of the aforesaid bills...inspite of my repeated request the tele caller keep dialing my nos at regular intervals...today (9th August, 2014..14:00 hours) I have already received 4 calls form Vodafore asking for the date of payment again and again. Now I request you to please discontinue my service of both the nos as stated above and send me updated bill upto the time of discontinuation so that I can pay on 17th August 2014 in Kolkata...After paying the total dues please help me to surrender the service of the above mentioned nos as I don't want to be a subscriber to multinational who ask me a question for 14 times in 3 days ...thanks in anticipation yours unfortunate bhaskar roy