Vodafone India Complaints & Reviews

Hi Sir/Madam I am using vodafone network sim in my phone and I use Internet in my phone always so I will recharge monthly plans but I was not able to use the service for some this regarding which I have raised complaints three times. But they have not resolved it. I was not able to use Internet for more than a month. When i asked them to compensate it they are telling they cant do it and they are disconnecting the call.

Ref: Vodafone Number [protected] Bill no: [protected] I had sent mail to vodafone delhi customer care that I have been levied charges for blackberry usage for full month even though plan was initiated only for 10 days. Monthly Charges BlackBerry Prosumer ULD 399 (21.02.14 to 02.03.14) 399.00 BlackBerry Prosumer ULD 399 (03.03.14 to 02.04.14) 399.00 Sub total 798.00 In single bill i have been levied charges twice. But instead of reversing the charges, I have just received the mail from some Kapil dev chahar of vodafone that even if i activate blackberry service for 1 day i will be charged for full month. What is this?? Is this some kind of fraud??

Hi
I have been using Vodafone prepaid connection. There is very poor network connectivity in my locality for which I complained several times to customer care but the condtion didnt imprive so i decided to move to Airtel using mnp.
I submitted port request ref # VA297118 on 26th feb.
Vodafone people without my consent cancelled my port request and marked reason in system as consumer agreed.
I kept mailing Vodafone care, nodal officer, appellate authority for a long time but no one responded initially for many days. On 10th march I got a response from a person named Kishore( I have attached the mail) from Vodafone Appellate authority saying that they are not stopping my transfer its Airtel which is responsible for delay, but Airtel people were denying this. I raised a complain on one consumer forum after which I got a call from a person from Vodafone who said they had cancelled my port request without my consent and I will have to raise the request again.

Please look into this issue where Vodafone is clearly indulging in malpractice and harassment of consumer.
Also note that I have today again raised a new port request and I think the same thing will happen again as my dealer clearly told me that vodafone port requests are rejected in 99.9% cases.

My number for which i raised port request: [protected]
New ref #: VA454211

I applied for the postpaid vodafone connection of Rs 399 and given the benefit of 1 unlimited free calling on vodafone number with rental of Rs 49 for six months and also submitted Rs 250 as security deposit. I was told anytime i can convert my postpaid to prepaid in case i did not like the services of postpaid and take my security back without any condition. After some days o[censored]sing postpaid connection i was not given the benefit of free calling and when i intimated my issue to vodafone customer care they denied and told me that free calling services is not commited to you and tried to proove me wrong. team is also not refunding my Rs 250 until i use the connection for 180 days which was not informed me at the time of applying connection... Please help in getting my problem resolved

I disconnected my Vodafone line in the middle of last year. Then they send me a re-activation "request". But without any acknowledgement they again start billing you. Now they are sending legal notices. Attached picture is a screenshot of the reactivation email. Despite replying to that saying I have setlled all my dues and I do not wish to reactivate, they send people over to harass you in your house. I would advise everyone to avoid Vodafone.

Hi My Name is Amit Bikram Mohanty, my post paid no. is [protected] i taken the new vodaphone postpaid connection with My gift scheme n after my three months bill paid i hav send the code by my registered cell num. I had called the toll free number [protected], The customer care executive once intimated me that my gift has been registered and will be delivered to my with a week time but its been almost 2 months I am yet to get my gift as per the scheme rather Iam getting fake commitments from Vodafone gift coordinating team. and now the no. is also not connecting THIS IS DENTING THE REPUTATION OF THE SUCH A BIG TELECOMMUNICATION COMPANY ...kindly solve my issue ASAP. Regards\ Amit Mohanty

My balance is automatically deducted and a message is sent by vfcare that I have been given 100 mins free. I have never activated a single VAS service. Even though Vodafone acted itself. Please give me back my balance. My balance was nearby Rs. 77 and now it is Rs. 10. My number is [protected]

Hi Network issue. The request number [protected] raised on 28/02/2014.raised Mr.Srikanth Kamatham. This issue was not resolved.I am using my CUG. I asked the customer care no one responding. I have everything in recorded in my mobile spoke with customer care. I also send email and call to nodal officer Mr.Madhan. Email ID. nodal.[protected]@vodafone.com. But I paid every month my bill. Please help me to resolve this issue. Regards Gokulnath [protected]

today 22nd march 2014 at 11.40 a.m. i have recharged my vodafone number [protected] with rs 5 from my main account balance. within a few minuts i rechived a conformation sms that my internet pack with 25 mb free balance is activated. then i tried to access internet but i was failed. then i tried to connect to customer care to get some help. but they could not help me and after some attempt now i am unable to connect them. they deduct my 5 rs and also 5 mb free balance but they did not give me their services. i still can not use internet in my 3g smart phone with using vodafone connection.

On January 30, 2014, i have received a call from Vodafone Customer Service about checking the feedback of service. I have asked about my plan of services that i am into. They told me that my connection is on the 399 plan. I had asked for a copy CAF (Customer Application Form) as i have a doubt my plan which i have opted for. I have requested this on the 1st Feb 2014 and on the 15th when i have followed about my complaint there were no traces of my complaints registered. Subsequently I went to Vodafone Stores T NAGAR and given a written complaint with proof for my CAF. I have got a call on the 19th Feb from CC and i have asked again for a hard copy of the CAF. But so far they have not called us back nor sent me the copy of CAF. Since Feb 2012, i have been a customer for Vodafone and have not got any default against my account. My efforts to reach Relationship Managers, Nodal Officers over phone, SMS were in vain. By 12.15 pm, today (21st March 2014) i have spoken to one Ms Selva Mary, CC executive and i have mentioned above all the complaints and given time for them to call back. I have told them that i would file an online complaint in the consumer forum. complaint number[protected]. In the meanwhile, on the Feb 18, 2014, the customer care service teams were trying to reach me at 11.15, 11.45 and 12.20, but i have not received any calls from them. On 19th Feb 2014 (7.08 pm), i have got a blank FEEDBACK SMS about the call quality without the name of the person. Kindly register this complaint and i have every right to have my copy of the CAF. I have not paid my bill this month and till i get this copy, i will not pay. I have told them not to disrupt my services till it is resolved. Also From the Day 1, i have registered for DND but i used to get lots of Text Messages and i have escalated to the Vodafone CC but of no use. Not a single call from the CC team has ever tried calling me about this. Harassment and getting annoyed with their services and feeling like right royally getting cheated. I want to make a point that the Customer care team should be genuinely address the grievances of their clients and should not take them for granted. None of the Escalation officers mentioned in the Chart have ever responded right from Relationship Managers, Nodal Officers etc. It is a clear violation of Customer Service Level Agreement. What would happen to a layman who is put into this kind of agony if his plans are auto-changed as it happens so often whenever they escalate the prices and plans. The Customer Service team just for the sake of calling people, they call for the call quality.

Dear concern, I want to know the name or address of the mobile number [protected] because I am getting missed calls from this number from 2 days and when I call back the owner is not receiving my call and somehow when he receives he is talking in very vulgar language.So I want to know the name or address of this([protected]) number as soon as possible you can.My email address is [protected]@gmail.com. Thanking you.

Compaint regarding my no [protected]. I received so many call by ur executive n d no are [protected] [protected]. To pay the bill. Which was due rs 3580. As said by ur executive to pay 3000rs as soon as early, rest will get discount.after payment. ..my no still not activated. N now ur executive is saying to pay rest amount. .then my no will activated.i am not getting any discount n d fake commitment is given by vodafone executive. N d no ihv already mention above. Kindly. .activated my no Other wise I'll have to shift with other network. Thanks Regards Sudershan sharma.

dear sir this is very chief company .i need to recharge of 3G but they told alredy recharge the my no .but i didnt got any recharge of my no .m postpaid usr .i m going to very harasment to this compony and also bill always incrsses every month .i need port to other compont and [censored] off vodafone ghatiya compony [censored] of a lot.

Dear Consumer, I am the customer to vodafone using [protected] . I am using vodafone provided mobile application to recharge internet package as well mobile recharge.i did my recharge on 14/3/2014 . But there is a problem, when using vodafone application, as per the plan description " Enjoy 300MB of 3G Browsing!, Market Price : 102 Your Price : Rs 51, Rental Discount :Rs 39. 78 S.tax : 11.22 FREE MB valid for 30days . They have clearly said, there is a rental discount for Rs 40 and 300MB 3G data. But neither rental account nor discount added to my account. Please resolve my issue. Screen shots attached. Thanks Regards Rosan Samuel [protected]

I use vodafone number [protected] and have had a credit limit of more than 3000 per month as its my business phone no . The services are disconnected and still I got a bill of 1300 rs which I am not willing to pay as the connection was even not there no incoming or no outgoing call. I have suffered so much loss because of call barring. Earlier I had done settlement of 4000 Rs with Vodafone to which Vodafone agent said he will get the services resumed, However, check got cleared and the services bounced back to barred and since then Im not able to use the services and unnecassirily getting Bills. After this I have contacted this agent so many times but never got any response his no is [protected] My contact no is [protected]. Kindly address this issue on immediate basis its very sad to see the customer complaint being taken so casually. Nidhi

Hello,

My friend Shilpa took vodafone number [protected], on behalf of her writing this complain,

I requested vodafone to activate 2G data plan on my number on 25/11/2013
And got confirmation from them that my services has been activated and will be
Effective from 29/11/2013 ( i have written mail) . i started using the data services from 30/11/2013. i
Received a bill of 188 rupees and i paid it without checking any details. On
5th December 2013 i received a bill of amount 337 and due date to pay was 23
dec 2013, suddenly on 8th decemeber my services were barred, i called the
customer care and they said your outstanding amount has crossed your credit
limit, i said how is it possible, they said you are using net pack so bill has
crossed the limit as your credit limit is only 500/-, whatever net amount has
been charged gets discounted from the whole bill at the end of the month, i
said ok and paid the bill, the very next week again my services were barred, i
got shocked and panic, i called the customer care they again said your
outstanding bill has crossed your credit limit, i said what is going, why it
is happening, he said because you are using internet, i said but i have
internet pack activated on my number he said there is no pack activated on my
number( i have written mail from them though regarding confirmation of my net
pack activation). i understood there is some big gambling they are doing with
my number and i started having email conversation. i wrote them regarding this
they didn't replied properly, then i complained Nodal officer, nodal officer
wrote me that 188 rs was the net charge they have charge and they will waive
off in my next bill, i asked them to send me complete bill details, but they didn't bothered and told me that they will send the bills only on my registered email ID [protected]@gmail.com, i never created this email ID in my whole lifetime, god knows from where they gave birth to this email id, i asked them repeatedly that this is not my mail id but they said there system is showing this. They said my 188/- net charges have been waived off and i have to pay 892 something amount which pending. I got shocked, i asked them again and again on how this is possible, how come i get 892 rs bill, i paid complete bill on 8th december, they have barred my services for almost 12 days, how come i get a bill of 892 ? i am using the same plan on my other number and i get maximum 350 rs for the whole month and here i got 892 for 4-5 days? finally after long fight they gave me bill on 13th march 2014 ( Bill period from 29th november 2013to 5th february 2014). On 5th february i wrote to Nodal officer and appellate officer to disconnect the pathetic services as i was tired fighting for my rights, i wrote them to end the service WEF from 5/02/2014 which is the last date of my billing period.

the bill which i received from vodafone shows a net usage of 777/- in january, and they said i need to pay this charge as my data plan was activated from 23 january? what nonsense is this anyone can explain?

i have written mail that my data services has been activated since 29th november 2013, and vodadone is saying i need to pay the 777/- charge as my data pack has been activated on 23rd january. i netiher requested them to do anything special, i just asked them i have raised a request on 25th novemeber for net activation and it got activated on 29th novemeber, i am using net because i have written mail from you, on what basis you are charging me this? i never asked them to stop my net services. this is their fault, the sent me mail that activation has been done and physically they didnt do it and now they want me to pay for their mistake, they are troubling me since 3 months for their mistakes, inspite of giving me something in return to nonsense pain they have caused me, they have started threatening by calling and saying to pay the bill otherwise they will send people to collect.

Does any law and order exists here?

i have all the mails in my mailbox from their appellate and nodal officer, even they are not helping me now as they need their payment to be done to cover up their mistakes.

Kindy help

i have saved all their mails in a seperate folder kindly help as threatening is increasing day by day.

Dear Consumer Complaints, I am the customer to vodafone using [protected] . I am using vodafone provided mobile application to recharge internet package as well mobile recharge. But there was a problem, when using vodafone application, as per the plan description " Enjoy 300MB of 3G Browsing!, Market Price : 102 Your Price : Rs 51, Rental Discount :Rs 39. 78 S.tax : 11.22 FREE MB valid for 30days . They have clearly said, there is a rental discount for Rs 40 and 300MB 3G data. i have recharged the amount via vodafone application on 14/03/2014 .But neither rental account nor discount added to my account. Please resolve my issue.This issue happening at various time. Thanks Regards Rosan Samuel

Hi, I purchased Vodafone World Calling Card for Rs. 2500 on 5-Feb-2014 at 10.46.47 AM and transaction reference number is: MCIT[protected]. The transaction was successful and i received the WCC PIN number via email and SMS. When i tried to use the WCC i got a message that the Card is blocked and contact customer care. When i called customer care they told that they cannot see any such transaction and contact local store. When i visited local store (Tirumalgiri, Secunderabad, AP) (10-Feb-2014) they took all the details and said within 24 hours your issue will be resolved or money would be refunded. Issue was not resolved and i visited the Vodafone store again on 21-Feb-2014 and spoke to the store manager Manoj, he said he will speak to his team and get this resolved and contact me back within 24 hours. I waited till 2-Mar-2014, there was no response and when i called the store manager he said give some more time and he will call me back. On 3-Mar-2014 when i called him back he said the offer is not valid for Andhra Pradesh and he has raised it with his Marketing team. When i asked for the complaint number he said he will register one and give. So he registered the complaint number [protected] and on 5-Mar-2014 i got a call from the confirmation department to check all the details. After that the confirmation department officer told that the money will be refunded in next 24 to 48 hours. And on 6-Mar-2014 they closed the complaint without refunding the money back. I called again on 17-Mar-2014 and i asked for the complaint number, the Customer care executive started asking for all the information again, when i told i want to speak to supervisor i was kept on hold for 15 minutes and then supervisor started asking again the same information and gave the same story that she will forward all the details to the concerned team and wait for 24 hours. Even after me asking to open the old complaint number they have not opened and infact told me that you can go ahead and register complaint anywhere. I would request consumer complaints team to help me in getting my refund back. Thanks Vijender Jain [protected]

Dear Concern,

Vodafone numbers [protected]. • Local number of my brother ( [protected] ) for which I have been charged as per ISD charges of messages. This happens to me second time one in Jan and another is in Feb month. Customer care informed me that due to double zero before number make it ISD however I never use double zero. Something is wrong with your system kindly check and revert incorrect deductions. • And also incorrectly charge in the month of Feb for Internet download whereas I am not using any paid application. Same was discussed with Deepa (Nodal Officer) in the month Dec 2013 and confirmed by her that these charges will not be coming in my bill in future and reverted me Rs.350 which was wrongly deducted in dec bill. However I was wrongly charged by Vodafone services . Kindly assist me and get my bill collected. I m not getting any positive response from Vodafone Team as I m follow with since long time. And Indented resolve my issue Vodafone people block my Mail Id ([protected]@gmail.com).PFA mail for your reference.

Request you to kindly need your intervene.

Regards Shashi katariya[protected]

I had a Vodafone numer [protected] . Due to some reasons I was not using that number from few days . Two week ago I started the number and its was working properly but after 3 or 4 day it got blocked. I contacted customer care but they told me that it is not on your name. I have the sim issued to me while I purchase the number and sim no. also i.e EH[protected]. I have submitted id on the name of Tarun Wadhwa s/o Hans Raj Wadhwa . H.no 186 Rajiv nagar, sector 18 fbd.. i have made complaint regarding this on 08/march/2014 to nodal officer of vodafone On the next day a person from vodafone called me and said you visit our vodafone store and you get the sim of same number . they issued the sim but its not activated till 09/march/2014 On 10/march/2014 I visited vodafone store again and request them to activate my number in postpaid conection if its not possible to issue in prepaid. they again issued the sim and took Rs250. as securityamount. On 14/march/2014 i called to store manager and they told me that its a premium number, and its cost is Rs25000. and we are trying to get it for you. But till date as on 14/march/2014 my number is not activated and I am facing great problem due to this. Please help me to get this number . Tarun Wadhwa [protected] [protected]