Vodafone India Complaints & Reviews

I have been complaining about range problems at my residence located at Vaduthala, Ernakulam which is 4km away from the heart of Ernakulam city(Kochi). I had given complaint to customer care team several times but no one has turned over to find a solution. My Vodafone Relationship Number is--1.19545278 Please look into the problem and resolve the connectivity issue at the earliest. Regards, Antony Shadwin

without informing me they have increased my mobile data connection rate from 99 rs to 199.

Also after couple fo days i got sms 3g connection got activated . I have never/ever given request to vodafone to do all these.

It is very unfair on vodafone to do all these hidden billing tactics.

The internet charges in my bill for January 2014 have been generated wrongly. I have been charged more than 1500 for internet charges alone for January 2014 whereas it is clearly mentioned that the maximum amount charged for 3G would be capped at 1050. Please note that I even visited the vodafone store in Ascendas IT Park today and an executive named Arun tried to analyse my bill and even he was not able to understand why have I been charged 750 rs twice. It seems that 750 has been double counted. The MI_CAP_750, MI_CAP_650 and MI_CAP_1050 discount has not been properly applied. Only discounts 1050 and 750 seems to have been applied in my bill. Please analyse the bill and give me a proper explanation on why the internet charges have been charged twice. Initially in the first section there are plans of 1050, 650 and 750 charged for the whole month and at the end only 1050 and 750 had been deducted. 650 also should be deducted. Because the individual rents for each of the duration is also charged. I have raised this case to Vodafone and got a call from an executive named Varsha yesterday who also accepted that a discount of 750 is missing, but all of a sudden I got an email yesterday evening that the case is closed and the bill has generated properly without any adequate response. It is so frustrating with vodafone and they are generating some random numbers as internet charges. It i clearly said that the maximum charges would be capped at 1050 for a month on internet charges. But mine add up to more than 1500. I am not going to pay the bill unless I get a proper response from some one. If I don't get any response by tomorrow, I am going to surrender my connection.

Today on 25/2/14, since morning my cell is showing no network.It was working properly till yesterday night.Now it is showing 'no service' for reason unknown to me. my cell no. +91 [protected] It is prepaid and till yesterday night the balance was around Rs.260/- Immediate action is expected.

This is to inform you that, I was facing an issue regarding the bill of 1145Rsgenerated for my number [protected]. I have escalated this issue so many timesto Vodafone and but no action has been taken so far. Instead of resolving my issue, Vodafone is daily calling me to pay my bill andI am daily explaining my issue to them but no action has been taken so far. Iam escalating this issue for last 10 days but nothing has been done. This isreally not appreciable. The issue is that I had requested vodafone to activate the internet plan withmonthly rental of 98Rs free till 2GB( Please find below mail highlighted inyellow as a proof) on my number [protected]. But vodafone has activated 95Rsfree till 650MB. Due to this wrong activation, I have received a bill of 1145Rsdue to internet usage for more than 650MB. . I have submitted all the proofs to vodafone which confirms that i have requested vodafone to activate internet plaith monthly rental of 98rs free till 2GB . Despite of submitting the proof, vodafone is asking to pay my bill amount 1145rs. This is not at all acceptable. Vodafone has deactivated my number now. This is not the justice I have been given.

Hi all, I am following-up with Vodafone Customer Care representatives since last week on corporate.[protected]@vodafone.com for activating 2G internet plan having monthly charge of Rs.99/ Customer-care give reasons like : 1. that this plan does not exists 2. this plan is not valid for your mobile number 3. this plan has been modified to Rs. 699/month 4. this plan is discontinued for all corporate customers etc. My colleagues, who have the same corporate plan like mine, enjoy 2G internet at Rs. 99/month plan...why is it that the service is not being activated on my mobile??? This clearly indicates that Vodafone is fooling their corporate customers by providing wrong information and not treating the customers equal those having same plan. Please look into this and provide me a solution in this case. Thanks, Daryl Pereira Mob: - +91-[protected]

I recharged with vodafone best offers shown when you dial *111# . I did not recieved the benefit several times . On calling the customer care 5 times and explaining them at length no action was taken. They also did not lodged my complaint and instead gave me assurance to do some background check. BUT NO ACTION WAS TAKEN. When I asked to the operator about how can i submit my feedback they straight away declined and told me that it is against the policy of company. Now I feel that I wasted a lot of time on those scumbags and got nothing but self mockery. They also gave me a zonal office number on which I wasted a lot of money but got no responce . I have got 3 voda connections and PORTING ALL 3 OUT. Today I got call after i sent the port message from agent and his TONE of talking to me was disheartening. WILL NOT BUY VODAFONE AGAIN IN MY LIFE !!

February 24, 2014

To,

Vodafone East Limited
Constantia Office Complex
11, Dr. U.N.Brahmachari Street
Kolkata – 700 017

Sub: Connectivity

Ref: CUG

Sir/Madam,

This is to intimate you that our company "Lavanya Projects Private Limited" is holding good number of CUG Connections of your Vodafone network since year 2012.

It is being noticed for quite sometime that Vodafone network is not working properly in our site office at Rajarhat address: Basina : Daspara, Bishnupur, Burtolla More, Bus Route 211. Rajarhat, Kolkata- 700 135. Lots of disruptions occur while communicating. Most of the time network is not there.

Kindly look into the matter as our work is being badly affected due to such disruption, and take immediate steps to rectify the same.

Thanking You in anticipation of your early action in this regard.

Regards

Yogesh Kejriwal
Manager-Operations
M: [protected]
E: [protected]@theorchid.co.in

there was a settelment of bill of my vodafone no. [protected] at rs 2350 which was by vodafone executive rishi singh and i have a settelment letter as well which is the proof of the settelment which i have already paid..but service of my another no. with same id [protected] has been deactivated and vodafone is not taking any action regarding my concern

Hi, It is showing emergency calls only on my vodafone number [protected]. And when i am trying the number from other phones, it is saying "please check the number". When i called to customer care they are saying that the sim card is blocked and i need to re-submit the documents. This will be the 5th time i am going to re-submit the Document. What the stupid service it is. I was having a misconception that vodafone is a good service provider. But now i am thinking why i have choosen vodafone. I dont know what they are doing with the documents.worst service

[protected], this is a vodafone number and its o[censored]ttar Pradesh, India location. I'm receiving unwanted calls from this unknown number. I don't know who this person is and have no idea behind the intention of his calls. Please I request you to blacklist this individual as he is also making calls to me from another idea number of his.

I have registered a complain with vodafone and have not received any reponse till date This was not expected from a company like vodafone. I am planning to take company to consumer court. Kindly do needful as soon as possible. Registered Request Number :[protected]

I'm a Vodafone Delhi mobile connection user since 1997, 17years since I joined the network and my number is [protected]. This is the 1st time that I've had a issue with Vodafone which hasn't been resolved. I landed on the 6th of February in Mumbai since that day I've not been able to use my 3G services, I've called my relationship manager approximately 50 times and have done umpteen number of settings on my phone, my visit to the Vodafone store mumbai and after the service guy there tried to activate my services suggested that I change my SIM card, I've changed my sim twice since then 1st I was provided with a micro sim since the nano sim wasn't available but the service wasn't restored, then yesterday again I was provided with a nano sim but still my 3G service hasn't been resolved. It's been 16 days that I haven't been able to use 3G service despite being on the highest plan for which I pay a monthly rental of 650 to Vodafone. Despite being repeatedly assured that someone from the company would call me and resolve my issues, I still have to get my services working. I've tried using another Vodafone sim on my iPhone 5s handset and the internet was working fine on my handset. Similarly I tried my sim on another iPhone 5s handset but the 3G internet service wasn't working on that handset as well. I would really appreciate if my issues are resolved at the earliest. Sandeep Arora [protected] C-85A, Moti Nagar New Delhi

Hello Everyone, I was using two vodafone SIM which falls under CUG plan since Apr, 2013. I was regularly paying bills before due date. For the month of January 2014, they charged Rs. 531. In that bill, it was charged extra Rs. 198 on downloads which i did not utilise. Right the moment, i saw the bill, I called 198 to file complaint. But they replied stating it was charged for the usage and did not respond after that. I tried reaching two more customer care people. But i ended up in vain. So, i did not pay that bill for the month of january. Now for the month of february, they had sent another bill with charges and the EXTRA LATE PAYMENT charges also. I am decided to file complaint against Vodafone India. I told them already on the time when i tried to give complaint, i will pay for the services i utilised. But still how they can keep charging continuously. Atleast they should have come for a discussion to end in WIN-WIN situation. Kindly help. My Vodafone number is [protected] Thanks, Saravanan

This is regarding Ref No.[protected]. I have an Internet connection with number [protected]. The plan was activated in 2013 and had a monthly charge of Rs. 850/month. The pack was unlimited so that if the data pack exceeds its limit, the speed gets reduced. There was a 3 month advance payment which was done. This connection was purchased from Lajpat Nagar store as it is near New Friends Colony where I live. However, due to Vodafone’s self taken initiatives, my plan was changed on 26 Dec’ 2013 which was now Rs. 650 per month and post the limit of data usage, the data would be charged. To my shock, this request has been APPARENTLY made by me from the NOIDA Vodafone center. I have no idea when and why would I go all the way to Noida to get my data plan changed. Further, another request that APPARENTLY has been made by me, again to change the data plan has been done from the DWARKA store! I have not visited Noida/ Dwarka store ever. These requests have been done by Vodafone by itself and when I enquire about the same from the Lajpat Nagat store, they say that one of the customer care center will contact me. However, nothing has happened so far. I am extremely disappointed and gives me extreme stress to visit the center again and again. Vodafone keeps sending me an e-bill. The bill had been wrongly generated of Rs. 4700 for the period of December- January. When there has been no request of change in plans made, how can you change the plan. Further, I have not visited the Noida/ Dwarka center so how can they change my plan??? This is extremely shameful for a company like Vodafone. If you feel that I have visited the center, kindly provide proof for the same- you have CCTV recordings done. Kindly look in to it. I have no reason to visit any of these centers. The customer is at the disposal of Vodafone and its whims! I am completely being harassed. Please look in to the matter immediately and reverse all the wrongly put charges and plans.

Sir/Mam, My Mobile no is [protected].I have Vodafone postpaid connection. I have made complaint at vodafone store on 18 Feb having SR no [protected] but my concern is not solved.I have mailed corporate.[protected]@vodafone.com continuously, but my my concern is not solved. Issue is: Vodafone gives alert message for Data consumption usage if certain consumtion level crossed. but there is delay in data consumption alert mesasge . vodafone store executive told me that my 1GB consumption was over by 3 FEB but i got alert message on 4Feb 9.52 PM . so i have assumption of i have not crossed 1GB usage n keep using. but due delay in getting alert message my usage got ovecrossed and they charged me 2p/Kb for extra data usage.this is vodafone negligence, I have shown that message to store executive as well when i visited vodafone store on 18 Feb. he said i ll get refund in next bill cycle. but on 20Feb, got mail from corporate.[protected]@vodafone.com saying they will not provide refund. I own Rs 537 from vodafone.Please take action against vodafone.They are charing extra amount from consumer

hi, i had done a online recharge from Vodafone site, recharge was not done but money was deducted from the banks account, its now above 20 days but i haven't received any refund till now, please help me with the refund .. phone no. [protected]

Your gallery has cheated me by selling dongle for rs.2000/- and committing tariff changes in my existing plan which will save money. But from last 7 days neither tariff have been changed and not a single representative is properly solving out the problem.

I'm just call today voda upe call centre time 12.30am my mob no. is [protected] for information to jobs alerts and big b competetion but you ur agent misbehave me and used abusive language. Please take action against and inform me. I[censored] fail for this I'm go to writteen complain against for this misbehave to TRAI. today I reliase vodafone provided a very bad services. Thank!

sir i purchase to vodafone numbers in december 2013 from neem ka thana vodafone store (m/s balaji telecom) in the name. [protected]- nisha gupta [protected]- rohit gupta sir both connection are purchase in same plan 250 b in which call rates are as followes 600 local minute free 100 sms free after that v to v = 30 paisa per minute v to o = 35 paisa per minute but in the connection of rohit gupta ([protected]) the rates are not charging as the plan in that connection the call rates are as followes no local minuts are free 100 local sms free v to v = 50 paisa per minute v to o = 50 paisa per minute sir i called to costumer care and local vodafone store(neem ka thana) many times but there is no soloution of this matter. so plz look in the matter and solve it