Vodafone India Complaints & Reviews

I applied for MNP from Airtel to Vodafone. A Vodafone executive ([protected]) came and collected all supporting documents on 7 Apr. No response from them since then for almost a week. The executive does not answer the calls neither does he responds to SMS. Vodafone customer care does not have any information about the porting request when called. Who would choose Vodafone if they function this way?

Hi all My vodefone number:[protected].I am using 3g plan of 441rs yesterday somebody unexpectly rechareged my number with 2g plan of 17rs then vodefone deactivated my 3g plan of 441rs and activated 17rs plan.I called to the customer care then i shocked myself you deactivated your 3g connection again if you want you have to recharge 441rs then i asked them any body on the planted deactivate a service of 441rs to 17rs.what is this it doesn't make any common sense.i asked them regarding this i want to write a mail but they didnt provide.The are saying their system is perfectly already that means the developers of the system don't have any common sense.If anyone knows the complaints Mai id of vodefone plz let me know .

Dear Sir/Madam This mail is regarding the complaint that I had registered, my complaint number is [protected] . I have not yet received any mail regarding it. Your representative give a missed call and after that they send the SMS containing message 'We were unable to reach you on you mobile'. So you are requested to reply on Email if I am not reachable. My bill is also generated for previous month regarding this no Email communication or any Hard copy is received. As it is long time, I had registered a complaint and it seems that no action had taken yet. Thanks & Regards, Rahul Kumar Tiwari +91-[protected] From: [protected]@live.in To: mnpcare.[protected]@vodafone.com; [protected]@vodafone.com; corporatecare.[protected]@vodafone.com; deepak.[protected]@vodafone.com; vishal.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com; nodal.[protected]@vodafone.com; [protected]@trai.gov.in; [protected]@trai.gov.in; [protected]@trai.gov.in; [protected]@trai.gov.in; [protected]@del2.vsnl.net.in; appellate.[protected]@vodafone.com; [protected]@network18online.com; [protected]@vodafone.com Subject: FW: Wrong plan activated Date: Sun, 6 Apr 2014 15:12:35 +0530 .ExternalClass .ecxhmmessage P {padding:0px;}.ExternalClass body.ecxhmmessage {font-size:12pt;font-family:Calibri;} Dear Sir/Madam This mail is regarding the complaint that I had registered, my complaint number is [protected] . I have not yet received any mail regarding it. Your representative give a missed call and after that they send the SMS containing message 'We were unable to reach you on you mobile'. So you are requested to reply on Email if I am not reachable. My bill is also generated for previous month regarding this no Email communication or any Hard copy is received. As it is long time, I had registered a complaint and it seems that no action had taken yet. So you are requested take this matter seriously and do something useful else I have to go consumer court Thanks & Regards, Rahul Kumar Tiwari +91-[protected] From: [protected]@live.in To: mnpcare.[protected]@vodafone.com; corporatecare.[protected]@vodafone.com; deepak.[protected]@vodafone.com; vishal.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com; nodal.[protected]@vodafone.com Subject: Wrong plan activated Date: Sat, 22 Mar 2014 21:26:18 +0530 .ExternalClass .ecxhmmessage P {padding:0px;}.ExternalClass body.ecxhmmessage {font-size:12pt;font-family:Calibri;} Dear Sir/Madam, Few days back, I had port my number([protected]) from Airtel to Vodafone and applied for corporate plan whose monthly rental is 99INR.(MNP_ST_MV_STANDARD flat199) (having 150 local and 150 std free calls).My STD calls are higher then Local for that reason I had chosen this corporate plan. On 8th March my Sim was activated, but the plan that was activated on it was not I had applied for. Plan that was activated was(VG_KN_MV_ACC49) having monthly rental 49INR (having higher STD call rate). On the same date I registered a complained against it but still my problem is unsolved. I got a call from your MNP call center, they said that problem will be solved by 24th or 25th March if not I can take any action against them. So you are requested to solve the problem as soon as possible and generate the correct bill as of my selected plan else I will not pay any bill until it is corrected and give reimbursement. If problem still persist, I will again apply for MNP and take action Vodafone. Thanks & Regards, Rahul Kumar Tiwari +91-[protected]

Im using a Vodafone Number [protected] for the past ten years and never crossed a bill amount of 300 per month. However in Jan 14 they charged me Rs3300 for SMS service stating that i have used around 9000 SMS. I mailed them about false charges and also went to their stores many times but they are not ready for disclosing the information which i ask. So i decided not to pay the bill and now after 3 months they have send a legal notice. Also all my mails sent to them were not replied with proper justification by Vodafone.

Pathetic vodafone services.. I am corporate postpaid user. And I received the worst service. Their customer care representative dont know how to talk. They are least bothered about people’s time. Their representaive made me visit attheir counter twice or sometimes thrice a day just to submit some stupid documents for verification. I have to submit these kind of docs for three times and still my verification is not done. And each month they deactivate my GPRS service just bcoz my number is not verified. When I asked them about my GPRS services / verification or even what about my documents they ask me to visit again tomorrow. From last three months my number get barded as my credit limit exeeds, I cannot use internet and yet I am charged with extra money. I cannot increase credit limit as my number is not verified. When I call to customer service they tell me to pay 3000 Rs. I don't know for what I have to pay this money when I am a postpaid user. Guys and Girls Please check their policies before enrolling to Vodafone network.

Sir my number is :- [protected].. Sir actually i have given 4 to 5 complaints regarding network issue and 3g tower issue but they dint solve my problem yet.. So i contacted customer care number for asking the status but these block BLOCKED my number now i cant able to contact customer care.. Sir if i ask them to resolve any problem, thus it block customer care., then why providing service.. Worst service and worst network i ever seen.. Sir please relive me from this problem.. Unblock me contacting customer care and solve my problem sir.. Please give me a call back or feed back regarding this issue.. Thank you

Dear Sir / Madam, This is in reference to the Excess Bill Amount INR 60, 000 + being charged to my mobile no. [protected]. CLARIFY on the following :- 1. Why the number was not blocked / services were barred the moment it had reached its set credit limit, when similar actions were duly taken in past, kindly refer to the past records for your easy reference. 2. Credit Limit are there for a reason to stop the customer from overusing his / her account . When the credit limit set on subject mentioned number is only INR 21, 200/- how can you charge customer to pay bill amount exceeding the given credit limit, further there was NO Intimations received from Vodafone regarding exceeding the limit. Several emails to respective authorities (On 4/6/2014 12:16 AM; vodafonecare.[protected]@vodafone.com; nodal.[protected]@vodafone.com; appellate.[protected]@vodafone.com) have been sent in this regard, but till date no action has been taken by Vodafone. Kindly look into the matter ASAP and reverse the above charges. Regards, Ritu

hi, i have changed my plan on 13th March on my mobile # [protected] and having 1GB 3G data. but on the day or next day of change of plan, how come i be levied of Rs. 156 as GPRS charges and that too for only 90MB ? is it really possible? this is really pathetic. Was I punished by these charges since I changed it in the middle? can you please rectify this?

Hi, I have already opted for the disconnection of my postpaid number "[protected]" 3 months back itself through the vodafone store in Maharashtra. I have already relocated to my Native place. So I disconnected it by going to the vodafone store in Maharashtra. But you people are still sending me bills. please disconnect it. And asking me to send this mail from my registered email ID. This is my registered email ID and vodafone people are sending bills to this ID itself. vodafone people have wrongly entered my email ID as "[protected]@gmail.com" in your records instead of "d.[protected]@gmail.com". That is your mistake.

Dear Sir, My vodafone number [protected] stop working without any prior notice from vodafone. Sir, I want to know why my number is disconnected. The responsible authority does not give any satisfactory answer. Sir, I want our Security and Balance refunded from the company. Kindly look into the matter. I shall be very thankful to you.

I am Parichay majumdar, From kolka, bose garden, i am Using a number [protected], 01 march i have lost mobile phoned and applied for the same number in vodafone store. At mini store of dunlop .they have stared the connection and after couple of days as i am trying but cannot call.i have balance of 80 .00 rupees. As a result i have gone to ask them but they are telling that It is due to their failure termed HLR.and I asked for the solution they told me that if i Want to start the outgoing call then i have to take a new sim card for that i have to submit once again my photocopy of id and address proof .and 50 rupees. Now For their fault why I would pay

I’m using Vodafone# [protected] from the year 2012 and I have added two numbers in friends and family plan. They have removed two numbers also from this option with out any prior information and I called compliant number (198) and spoke with two person who is from support team [Jeganathan & Hasim (2nt name not sure exact)] they given wrong information and behaved very badly.

I am a Vodafone customer who uses your network more than 2years, from past four days I am not able to access the Internet.I need a valid reason why I am not able to use my Net Pack, I have paid money for Net pack an then too I am not getting services for which I am paying .
Moreover your Customer Care People have no courtesy of picking up my call, I am not fool to call you people thousands times, Nor you people are entertaining me . Cause of your poor services I am facing problems, I am not able to access my mails.
If your customer care is not to help then for what are they use off, to just sit on chairs and transfer the call from one department to other .
If i don't get details of why my Internet is not working, I won;t think twice to port my number...

I have applied for Vodafone Postpaid connection with "199 super talk" plan for voice calls and "155 2G mobile data" plan for internet, through Vodafone Store, Howrah, West Bengal on 10th March'2014. The executive at Vodafone Store offered me 4/5 numbers to choose from and finally provide me the no.[protected]. Problem: 1 This number was used by someone else previously. On 20/3/14 ireceived one sms from vodafone pertaining to summary of vodafone bill dated 15-7-12, which is in no way related to me or my connection. Numerous sms & phone calls were also received at my phone from unknown numbers. On complaint at Vodafone Store, Howrah they changed my number to: [protected] on 27/3/14. Problem:2 This number was also used by some one else earlier as again on 28/3/14 one sms is received from Vodafone pertaining to summary of vodafone bill dated 06-MAR-13, with which i have no connection. On complain the executive advised me not to worry about these sms and assured me that my bill will be as per my usage and my opted plan only. Problem:3 As per my data plan I am entitled to get 1GB free internet data and free talk time as per talk plan. But my data service was stopped on 26/3/2014, on the plea of exceeding credit limit. I have used only 500mb approx only at that point. I visited the Vodafone Store on 27/3/14 and they insisted on payment. I paid Rs.300/- on 27/3/14. The service was restarted, but again on 28/3/2014 the data service was stopped on the same plea. Again i was to pay Rs.150/- to restart the service on 29/3/14. But alas ! again it was stopped on 30/3/14. I have only used 900mb data before the service was stopped. Problem:4 Vodafone has stopped my outgoing call facility with effect from 10.42 hrs dated 04/04/2014. I have live chat with the Customer Care today about these issues, but they insisted on g payment of Rs.1672/- atleast to resume the service. As per Vodafone my bill date is 6th April'2014. Please look into the problem... Himadri Sekhar Kar, Alternet No.[protected]

Dear Sir, I have canceled my mobile no [protected] in the month of Aug-13 by calling to customer care. But still they are sending the monthly bills Today again i have called customer care and she informed that the account cancelled on Aug-13 and the due amount is around 800 rs. But i am not getting any confirmation mail from vodafone regarding final colsure of account. Regards Ashok

I am Mohd Naseer my mobile number is [protected]. I lost my mobile week ago so i went to vodafone store situated in darya ganj there is a representative name "KASHIF" last one week he is misguiding me instead of helping. I asked him on very first day that i need duplicate sim in prepaid because my number was prepaid but he didn't give me that instead he said that i cant get duplicate prepaid number i asked him several time actually i insist him please give me duplicate number but he denied all the time so just because as he said that i cant get prepaid number he forced me to get postpaid number i told him that there is something around 300+ rupees in my number but he didn't listen to me he just focus on his postpaid number selling target. and he charge me 250 rupees more for postpaid number. but after that when i got the postpaid number i called to the customer care and he said that u can easily get prepaid sim just giving him 25 rupees then after that i went to the vodafone store I told "KASHIF" everything but this time also he didn't listen to me actually this time he mentally harass me i have been there for an hour or more he said go to this go to that guy there is one more guy who make me fool his name is "NITIN" this time he said you can get the prepaid number but you have to come on "sunday" I postpone all my pending work because of him but this time also he make me fool he didnt give me the prepaid number he said "today is sunday we dont have back hand we cant give you the prepaid number" when he cant give me the prepaid number on sunday so why he asked me to come on sunday. but they didnt stop there then again i went there and asked him please give me prepaid number after so much of asking (i would say begging) finally he gave me the prepaid number and said you number will activated in 24 hours but now is been 48 hours and still my number is not activated i again call to customer care and he said that your number is still postpaid he didnt convert your number in prepaid he just make you fool again and give you blank sim. so I just want to ask is this is the way to treat your customer I am using this number last 10 years. please help me and ask "Kashif and NITIN" why they make me so much fool and mentally harass me. I dont have time to go there to your store daily just for a single sim tomorrow i will change my number and i will buy airtel sim because i think they give respect to their customer they don't make fool to their customer. Please help me in this matter I want my prepaid number back with my all balance. and 250 rupees of amount which he forced me to pay. please take an action against Mr. KASHIF. who job there in Vodafone store situated at Darya Ganj

I am very disappointed the way you guys are working, I have seen my Mar14 bill there was extra charges Rs.98 from my bill for some d2c_mgossip which i had never downloaded. Same sort of issue happened in previous months bill also I had highlighted to you as well then that amount wave off but every time I have write this type of mail to you. Please correct you system to avoid such type of problems in future also waive the download charge amount INR 98 and tax. I have seen so many people writing regarding these download charge complaints what preventive action you have taken in customers interest. if this happen next month also i will switch my mobile operator. Balaji Ravi [protected]

Hi, Just last month you had generated my bill wrongly and I had to struggle with you people to get the amount of 842.70 corrected. Please find the link below. http://www.consumercomplaints.in/vodafone-india-bill-wrongly-generated-for-jan-2...⇄ Now, again this month you haven't applied the discount of 1050 and 750 in my bill for internet charges. You have charged me on pro-rata basis for the whole month and again also charged me 1800 extra which is double counted. This comes to more than 2000 with tax. I went to your vodafone store and showed them the bill. They have taken a complaint request and have again accepted the discount of 1800 have not been applied. I wanted to change my connection from post paid to pre-paid because you guys are cheating me every month and I have to struggle for 10 or 15 days and talk to 10 people to rectify your mistake. Now I am not able to do anything before clearing your mess up. I don't know how you guys are doing the same mistake again and again and cheating loyal customers. I am really fed up with you guys. Please rectify this error immediately, or else I am going to cancel your connection immediately and can't pay the outstanding amount as it is completely vodafones mistake and I can't wait another 15 days without making any outgoing calls. Regards, Bala [protected].

My self Rohit Agarwala, My Mobile No. Is [protected]. Today[protected] suddenly mobile outgoing was close without giving any proper reason, if i default any payment of mobile take extra mobile Charge, Please Take Proper Action on my behalf & give me a proper feedback. Rohit Agarwala [protected] [protected]@gmail.com

Dear Sir\Mam Write Now I am using vodafone postpaid num my name sumit dev nath and my mobile [protected] but 57 rps more chargeble on bill date 21.02.2014 to 19.03.2014 billing period i was already taken net pack 255 rps for 1 gb and extra pack 100 pck rps get 300 mb on last i visit vodafone centre but they dont response properly i[censored] dont deducted this amount otherwise i port this number on airtel u know m very tired calling on customer care centre but they dont response so plz take a quick action of my complaint