Vodafone India Complaints & Reviews

Dear Sir, with due respect I would like to say that the Customer Care no. 111 (or any other customer care nos. like 116, 198 etc) is not transferring my call to customer care executive from both of my mobile phones. Whenever I call to 111 and try to direct the voice machine to customer care executive as per the instructions, the machine always instantly redirect me to the main menu of the 111 number without any notification. My Vodafone Mobile phone numbers are: [protected] & [protected]. I would hope to get my complaint responded and resolved as soon as possible...

i have a shop in bhayander west thane district maharashtra the distributor is harassing me for giving new simcard activation cumpulsory or he will not give etop balance & also said that do what ever u want & i also have the voice conversation record as he is very powerful we cannot take any action against him please do the needfill thanking u my name rupesh lakhwani [protected]

I have been charged Rs 564 for Vodafone Internet above of my internet pack in my bill. (Period 7th Jan to 6th Feb)
But when i enquired about my data balance from their customer care executive on 1st Feb (call transaction number[protected], they told me that
"your are still having 100mbs of data balance in your account"

But later on seeing my bill, i came to know that they have charged me Internet usage since 17th January stating that you have crossed the maximum usage allowed in the pack.


Also i have been charged Rs 60 as roaming call forwarding, which they activated without my concern.

Yours

i converted my prepaid vodafone number to postpaid and it got converted on 2 march 2014 and tele verification was done successfully.After a day usage of postpaid number i got a call that my address is written wrong in their records, it is written B-268 instead of B-260, but in documents i had gave photocopy of my voter id on which my address is written as B-260, but yet they had written wrong address, so its the fault of vodafone guys and i had to suffer. But yet i went to vodafone store and told them to correct my address and shown my voter id and asked him to resubmit so that my reverification can be done, but he told me that i need not required to submit the document as it is there in their records, he told me that he had made the request for reverification on B-260 and my physical verification done on very next day(4 march 2014) and it is positive as well but my outgoing call barred by vodafone on 5 march 2014. I called vodafone care and they told me that i need to resubmit my documents again, then i again went to vodafone store on 6 march 2014, 1:30 pm to submit my document but again they refused to submit and she told me that she sent an e-mail to change the address and i will be able to make outgoing calls after 24 hours.i went to vodafone store two times in two days and my problem is still persisit Now on 7 march, 2014, 6:16 pm even after 24 hours my outgoing call are barred. today is the third day that i am unable to make any outgoing call please look in to the matter as soon as possible my number is [protected] my name is rahul rastogi

Respected sir, my name is vikram rathore i have been using vodafone postpaid mobile and 2G data connection they provide me 1GB data, my bill generation date is 23rd. on 03/03/2104 i have received a sms that i have consumed 200MB then after in 4 hour i have received one more sms that i have consumed 400 MB, as per them i have consumed 1000MB in 2 days, but that is not possible, i called to customer care but didn't give me any answer and disconnect the call. so please sir help me what should i do for this please help me. Thanks regrd Vikram Rathore [protected]

Hi, My name is Dinesh Kumar Yadav, resident of Musanagar, Asti Road, Bakshi Ka Talaab, Lucknow and I have purchased Vodafone postpaid sim number [protected] almost 3 months back. I am facing major network issue from the day one. I have filed the complain several times to customer care but all in vain. In reply, i got an answer from the vodafone customer care that this is the best network we can provide. Further i contacted vodafone on Facebok (Social Networking site) where i mentioned the connectivity problem. After raising the issue several times there, they sent a network engineer for survey who visited my place and surveyed the area. He updated me about the bad network and confirmed that the problem will be solved soon as he has forwarded d report. He told me that some device will be installed near my house and problem will be solved permanently. Its been over 20 days and nothing have been done. On further probing, and sending messages to vodafone India, i was given reply that outdoor network issue has been resolved but indoor network problem would remain as it is. I would like to bring in to your kind notice that nothing has changed from the day one the sim was activated to till date. The problem is same. Vodafone network is to bad. They have a 3G licence in UP-East circle and that too doesn't work in my locality. I was provided with (Service Request number:[protected] intially but every week i was given new service request number to buy time by vodafone. Now its been almost a month and nothing has been done on my complain. I have enclosed the soft copis of communication done on the facebook page. for detailed list of chat please visit: https://www.facebook.com/vodafoneIN/posts/[protected]?comment_id=36801556&re...⇄ I would request you to please help me in getting this network problem resolved or suggest me alternative. I am going though mental pressure as I cant get calls from anyone. Thanking in advance Dinesh Kumar Yadav Mob: [protected]

I have recharged for 250 for the no :[protected].They deducted 250 rs from by bank account but my transaction is unsuccessful.Below are the details
PURCHASE SUBJECT: MCUPOS 02MAR1446 Card no.: 5497XXX0XXXX6801 02MAR VODAFONE -BILLDESK Ref:[protected] Ref No :- 02MAR1446

Had not activated any services from my mobile through WAP and were get message for activation of such VAS and if deactivated the services immediately within the same day gets a message for activation of some other services and like wise had been charged for approxiately 4-5 downloads/activation of such services for which i had never given any request through my mobile using WAP. The company has to say that the services were activated through my mobile using WAP. I don't know how to use WAP and no one else uses my phone. Had asked the company to give me a proof which states that the services were activated from my mobile. Such services were activated and were charged even in previous bills. But it was my neglegence that i had not checked the bill and was making the payment regularly. Also there were calls which were wrongly dialled like using # and which could not be completed at all but, also charged for such calls. Had made a complaint to the company twice but the company has to say that the services were activated from my mobile and they gave me the dates when they were activated. But, when asked for the proof to show that my mobile was used for the same, they had nothing to say on this kept me answering the same thing as mentioning the dates when the services were activated. Also, they had not answered me anything for the calls that were worngly charged and the wrongly dialled number could not be completed at all. And now, they are always sending me the sms and emails to pay the bill, which i am not going to pay until the things get solved for the bill of January month 2014 and the previously paid bills where VAS has been activated without my concern. Hence, needs a refund for the bills paid and the current bill. Till the matter gets solved, the company should also not charge me late payment fee. My mobile no. - [protected] Regards, Customer

The disaster service of Vodafone outgoing call was stopped wen i contacted Ur customer care... n i said that i was out of station so i could nt make the payment.. ur customer care Mr Sanjeev Koley said that as u was in roaming so we could nt able to conatct u.. if i can get a msg from vodafone for the pending payment thn y cant a call?.. ur customer care people are so very ill educated that they don't even understand the process to be followed... n i[censored]r customer is saying...that being a regular person in making payment on time wat is the use of being associated with vodafone..i[censored] get such pathetic service, its better that we should deactivate this..i must tell u after sending so many msgs to ur customer care executive to activate the service .. for the hard copy of a bill which has still not activated n Mr Koley is giving big big words..if such of a executive vodfone has 2 deal with the custmers is terible. the company dont understand the customers issues. wn i asked to transfer the call to the senior person who handels such issues, , as per my Koley asking me give me a reson to tranfer the call to my senior..THIS IS WAT VODAFOBNE CUSTOMER CARE IS

Dear sir, with due respect i am to inform you that vodafone gprs is no longer accessible with my xperia x10i though i had done recharge with rs 199, i.e unlimited gprs/month for phone n computer. The last recharge had been done from my vodafone no., [protected] on 25th february this year. But the aforesaid service was no longer accessible from 26th february . No proper reason had been heard from the vodafone gprs help desk.instead, they are assisting with same old childlike guidance, cleared my browsers' cache cookie n providing the same old settings. Therefore, sir, i am requesting you to kindly take firm steps against the uprising nuisance n deliberate negligence of the company, named. Yours, roquibul.

I am using my vodafone number [protected] from last 4 years.I asked for number portability few days back and got a call from extension team to renew my plan, but did not get the same package that was promised to me.Then i again called costumer care but they were very rude to me and when i asked them to transfer my call to their team leader, they refused me to do so.I am very depressed with the cause and need an urgent action against them.

I have purchased a postpaid Sim card (Number - [protected] ) on 26 February, 2014, which has not been activated till now and the person from whom I have purchased named Anil Yadav (Number - [protected] ) not responding, today (3rd March, 2014 ) when I called to another Vodafone customer care number I have been told that my documents have not been received by Vodafone. and because of non activation of Sim card and such types of suspicious activities, It seems that there is some cheating or fraud with me, very tensed and suffering a lot of problems, and I am feeling that have made a mistake purchasing the Vodafone sim. Regards Jitendra Chaturvedi EMAIL- jkchaturvedi.[protected]@gmail.com Cell. [protected]

Let me introduce to you, I am Dr Atul Dogra and having post paid connection with Vodafone from last 5 years or so. It is to bring to your kind notice the problem I faced with Vodafone connection from last month. I was out of India from 10-17 Jan 2014, on 15th Jan I received a email from Vodafone that mine billed + unbilled amount isRs. 10966, and mine credit limit is Rs7200/- and requesting me to make payment for further facility. I came back to India on 17th morning and mine outgoing as well incoming calls were barred and I received a email that mine billed+ unbilled amount is Rs. 16402 and on 24th Jan, mine credit limit is increased to Rs 9000. At present mine billed +unbilled amount is Rs. 19033.78 + 2.01 as of today. I have the following concerns on this: i) I used my phone from 10-17 Jan (on International roaming ) for 2-3 calls and rest was used on wi-fi, and I know very well that mine Data Pack was off. So please don't give me this excuse ii) I raised a complaint to vodafone on dated 23 Jan with complaint numbers [protected] and [protected] and further on 8th Feb with complaint number[protected]. Till today I have not received any response on these complaints which is ethically wrong on behalf of Vodafone. iii) When my billed amount was 10966 which is above my credit limits how can it increase further to 19033 when all services were nonfunctional on my phone (no Outgoing sms or call) Tired of making calls on Vodafone and having no response at all, finally I visited Vodafone store on 20th Feb and gave a copy of the emails and asked them to address it. They showd that mine major expenditure on internet charges and i told them that this is wrong. They guided me to write email to nodal.[protected]@vodafone.com and they will revert back to me . I wrote them mail on 27th Feb and till today no response. I request for an intimidate help on this, otherwise, I have to take some hard decision which I am avoiding to take as me and my family are using postpaid Vodafone connection since 5 years and I don't want to spoil the image or your group. It would be good for me if you help me on this regard, otherwise I will have to take this to court . Atul Dogra, Ph.D Socio-Economist ICARDA South Asia & China Regional Program 2nd Floor, Office Block-C, NASC Complex, DPS Marg New Delhi-110012, India Web: www.icarda.org Tel:+[protected]; Fax:+[protected]; Mob:+91 [protected]

Sir,

My phone number is [protected], Name B. Suresh Kumar

I was using this number for more the 5 years, and iam very old customer, i don't know

How this number can be deactivated, i was on abroad and this number was used only for incoming calls
From my house, and this number was alive and all the caller tunes advertisement calls and other
Unwanted calls are been received from this number, but there is no calls from Vodafone
Regarding deactivation from customer care and
I have recently recharged with Rs.100 on 24-feb-2014, for outgoing calls
And outgoing calls also has been done after this date.

But on 25-feb-2014 they simply sent one sms stating that please give you ID proof to nearest shop on the same day. And immediately my number was deactivated, I was very much disappointed, by this I know
All operators are recirculating the old numbers to the new prepaid customer this UN fair, I don't expect this type of thing from Vodafone..

Please again activate my phone number [protected],

Thanks,

Regards,

B. Suresh kumar
[protected]

My mobile was stolen on 7 Feb. I have been trying for duplicate SIM with all documents and fees from Ranaghat Vodafone ministore dt.Nadia WB. [protected]. Not got till date.They are not responding.I am afraid, worried anxious P
lease do the needful and give me thefeedback.Ratan Roy Choudhury shantipalli simurali dt nadia wb [protected].

Hi, I have been your customer since 8 years and look forward to the same loyalty. My number is [protected], I use your self help service a lot and this only has created the problem. Last night my Internet pack got over so followed the steps to activate a new 3g plan using the *111# Self help procedure. Upon sending the command i received the reply "INVALID MMI CODE or USSD CODE CONNECTION TIME OUT". So I tried again and the same error came, I tried 8 times and then i left assuming that if the transaction is not successful it will revert the money back. Today morning when i woke up i found 5 messages from Vodafone that my Internet pack has been activated 5 times deducting a total amount of Rs. 485. I called up your customer care but they were unable to solve the problem and said since the request was sent 5 times so it got activated that way. You can check my usability per month is the pack 300 [protected]@ Rs.95. So I request you to either to revert my money or extend the validity of net pack to 4 more months. Looking forward to a positive reply.

dear sir my mobile number [protected] this number details in my cuisine address so my call list collected he and leaked so please avoid issue my call list and message list. And change my address to this address Dhanya.N.U. Njarakkal house p.o.potta chalakudy.

This is regarding to my Prepaid number [protected] . Earlier this number was Vodafone Postpaid number and 1 year back I have converted this number into Vodafone Prepaid number. Whenever, I have to call to Customer care they are not able to distinguish my number i.e. postpaid or prepaid because this number is exist in the postpaid as well as prepaid database system. From 1+ year, I am using this number as prepaid number and I requested many times to vodafone to update their database and sent many email to 'appellate.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com' and 'nodal.[protected]@vodafone.com' but they didn't done anything other than replying to emails. Also log a complaint regarding this issue but didn't get any resolution. Today also, I have called to customer care and I still I am facing issue of prepaid/postpaid. They are transferring my call from prepaid to postpaid and vice versa because in the system my number is showing as Postpaid and not Prepaid. Regards, PRS

I have applied for ownership change for Vodafone number and after reply from customer care that my background check is positive and I am eligible for ownership change, the process is not completed for next 5 days and after enquiring from customer care I am getting different responses. As some one will tell that your status is positive, someone tells that your documents are not completed, I have visited Vodafone stores for 3-4 times after positive status check but no positive response from their side also. They will tell that we have placed your request again and will be done in 48 hours. Some representative will tell that it takes 48 hours some will tell 72 hours and latest I got a response telling 5 days for this change after status is positive. The customer Care Call will cut down in between, they will tell you that their system is not updated, they will have no Information or Incorrect Information with them. Really pathetic and very poor services from Vodafone.

M submitin complaint of vodafon store and vodafone customer they doning un professional behaviour. 25th of feb my postpaid to prepaid request form submit by me on vodafone store then ghey told me your number will be migrate within 24 hour but after 36 still my number is not done. Because till my request not entrr in system. in vodafone store i have seen girls and boys staff passing lines in between. Bloody unprofessionals mother[censored]er iagar vodafone ke koibbhi employee ya department ish post ko dekh rha hai then call me [protected] i will tell you what is problem In vodafone