Vodafone India Complaints & Reviews

The disaster service of Vodafone outgoing call was stopped wen i contacted Ur customer care... n i said that i was out of station so i could nt make the payment.. ur customer care Mr Sanjeev Koley said that as u was in roaming so we could nt able to conatct u.. if i can get a msg from vodafone for the pending payment thn y cant a call?.. ur customer care people are so very ill educated that they don't even understand the process to be followed... n i[censored]r customer is saying...that being a regular person in making payment on time wat is the use of being associated with vodafone..i[censored] get such pathetic service, its better that we should deactivate this..i must tell u after sending so many msgs to ur customer care executive to activate the service .. for the hard copy of a bill which has still not activated n Mr Koley is giving big big words..if such of a executive vodfone has 2 deal with the custmers is terible. the company dont understand the customers issues. wn i asked to transfer the call to the senior person who handels such issues, , as per my Koley asking me give me a reson to tranfer the call to my senior..THIS IS WAT VODAFOBNE CUSTOMER CARE IS

Dear sir, with due respect i am to inform you that vodafone gprs is no longer accessible with my xperia x10i though i had done recharge with rs 199, i.e unlimited gprs/month for phone n computer. The last recharge had been done from my vodafone no., [protected] on 25th february this year. But the aforesaid service was no longer accessible from 26th february . No proper reason had been heard from the vodafone gprs help desk.instead, they are assisting with same old childlike guidance, cleared my browsers' cache cookie n providing the same old settings. Therefore, sir, i am requesting you to kindly take firm steps against the uprising nuisance n deliberate negligence of the company, named. Yours, roquibul.

I am using my vodafone number [protected] from last 4 years.I asked for number portability few days back and got a call from extension team to renew my plan, but did not get the same package that was promised to me.Then i again called costumer care but they were very rude to me and when i asked them to transfer my call to their team leader, they refused me to do so.I am very depressed with the cause and need an urgent action against them.

I have purchased a postpaid Sim card (Number - [protected] ) on 26 February, 2014, which has not been activated till now and the person from whom I have purchased named Anil Yadav (Number - [protected] ) not responding, today (3rd March, 2014 ) when I called to another Vodafone customer care number I have been told that my documents have not been received by Vodafone. and because of non activation of Sim card and such types of suspicious activities, It seems that there is some cheating or fraud with me, very tensed and suffering a lot of problems, and I am feeling that have made a mistake purchasing the Vodafone sim. Regards Jitendra Chaturvedi EMAIL- jkchaturvedi.[protected]@gmail.com Cell. [protected]

Let me introduce to you, I am Dr Atul Dogra and having post paid connection with Vodafone from last 5 years or so. It is to bring to your kind notice the problem I faced with Vodafone connection from last month. I was out of India from 10-17 Jan 2014, on 15th Jan I received a email from Vodafone that mine billed + unbilled amount isRs. 10966, and mine credit limit is Rs7200/- and requesting me to make payment for further facility. I came back to India on 17th morning and mine outgoing as well incoming calls were barred and I received a email that mine billed+ unbilled amount is Rs. 16402 and on 24th Jan, mine credit limit is increased to Rs 9000. At present mine billed +unbilled amount is Rs. 19033.78 + 2.01 as of today. I have the following concerns on this: i) I used my phone from 10-17 Jan (on International roaming ) for 2-3 calls and rest was used on wi-fi, and I know very well that mine Data Pack was off. So please don't give me this excuse ii) I raised a complaint to vodafone on dated 23 Jan with complaint numbers [protected] and [protected] and further on 8th Feb with complaint number[protected]. Till today I have not received any response on these complaints which is ethically wrong on behalf of Vodafone. iii) When my billed amount was 10966 which is above my credit limits how can it increase further to 19033 when all services were nonfunctional on my phone (no Outgoing sms or call) Tired of making calls on Vodafone and having no response at all, finally I visited Vodafone store on 20th Feb and gave a copy of the emails and asked them to address it. They showd that mine major expenditure on internet charges and i told them that this is wrong. They guided me to write email to nodal.[protected]@vodafone.com and they will revert back to me . I wrote them mail on 27th Feb and till today no response. I request for an intimidate help on this, otherwise, I have to take some hard decision which I am avoiding to take as me and my family are using postpaid Vodafone connection since 5 years and I don't want to spoil the image or your group. It would be good for me if you help me on this regard, otherwise I will have to take this to court . Atul Dogra, Ph.D Socio-Economist ICARDA South Asia & China Regional Program 2nd Floor, Office Block-C, NASC Complex, DPS Marg New Delhi-110012, India Web: www.icarda.org Tel:+[protected]; Fax:+[protected]; Mob:+91 [protected]

Sir,

My phone number is [protected], Name B. Suresh Kumar

I was using this number for more the 5 years, and iam very old customer, i don't know

How this number can be deactivated, i was on abroad and this number was used only for incoming calls
From my house, and this number was alive and all the caller tunes advertisement calls and other
Unwanted calls are been received from this number, but there is no calls from Vodafone
Regarding deactivation from customer care and
I have recently recharged with Rs.100 on 24-feb-2014, for outgoing calls
And outgoing calls also has been done after this date.

But on 25-feb-2014 they simply sent one sms stating that please give you ID proof to nearest shop on the same day. And immediately my number was deactivated, I was very much disappointed, by this I know
All operators are recirculating the old numbers to the new prepaid customer this UN fair, I don't expect this type of thing from Vodafone..

Please again activate my phone number [protected],

Thanks,

Regards,

B. Suresh kumar
[protected]

My mobile was stolen on 7 Feb. I have been trying for duplicate SIM with all documents and fees from Ranaghat Vodafone ministore dt.Nadia WB. [protected]. Not got till date.They are not responding.I am afraid, worried anxious P
lease do the needful and give me thefeedback.Ratan Roy Choudhury shantipalli simurali dt nadia wb [protected].

Hi, I have been your customer since 8 years and look forward to the same loyalty. My number is [protected], I use your self help service a lot and this only has created the problem. Last night my Internet pack got over so followed the steps to activate a new 3g plan using the *111# Self help procedure. Upon sending the command i received the reply "INVALID MMI CODE or USSD CODE CONNECTION TIME OUT". So I tried again and the same error came, I tried 8 times and then i left assuming that if the transaction is not successful it will revert the money back. Today morning when i woke up i found 5 messages from Vodafone that my Internet pack has been activated 5 times deducting a total amount of Rs. 485. I called up your customer care but they were unable to solve the problem and said since the request was sent 5 times so it got activated that way. You can check my usability per month is the pack 300 [protected]@ Rs.95. So I request you to either to revert my money or extend the validity of net pack to 4 more months. Looking forward to a positive reply.

dear sir my mobile number [protected] this number details in my cuisine address so my call list collected he and leaked so please avoid issue my call list and message list. And change my address to this address Dhanya.N.U. Njarakkal house p.o.potta chalakudy.

This is regarding to my Prepaid number [protected] . Earlier this number was Vodafone Postpaid number and 1 year back I have converted this number into Vodafone Prepaid number. Whenever, I have to call to Customer care they are not able to distinguish my number i.e. postpaid or prepaid because this number is exist in the postpaid as well as prepaid database system. From 1+ year, I am using this number as prepaid number and I requested many times to vodafone to update their database and sent many email to 'appellate.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com' and 'nodal.[protected]@vodafone.com' but they didn't done anything other than replying to emails. Also log a complaint regarding this issue but didn't get any resolution. Today also, I have called to customer care and I still I am facing issue of prepaid/postpaid. They are transferring my call from prepaid to postpaid and vice versa because in the system my number is showing as Postpaid and not Prepaid. Regards, PRS

I have applied for ownership change for Vodafone number and after reply from customer care that my background check is positive and I am eligible for ownership change, the process is not completed for next 5 days and after enquiring from customer care I am getting different responses. As some one will tell that your status is positive, someone tells that your documents are not completed, I have visited Vodafone stores for 3-4 times after positive status check but no positive response from their side also. They will tell that we have placed your request again and will be done in 48 hours. Some representative will tell that it takes 48 hours some will tell 72 hours and latest I got a response telling 5 days for this change after status is positive. The customer Care Call will cut down in between, they will tell you that their system is not updated, they will have no Information or Incorrect Information with them. Really pathetic and very poor services from Vodafone.

M submitin complaint of vodafon store and vodafone customer they doning un professional behaviour. 25th of feb my postpaid to prepaid request form submit by me on vodafone store then ghey told me your number will be migrate within 24 hour but after 36 still my number is not done. Because till my request not entrr in system. in vodafone store i have seen girls and boys staff passing lines in between. Bloody unprofessionals mother[censored]er iagar vodafone ke koibbhi employee ya department ish post ko dekh rha hai then call me [protected] i will tell you what is problem In vodafone

I have been complaining about range problems at my residence located at Vaduthala, Ernakulam which is 4km away from the heart of Ernakulam city(Kochi). I had given complaint to customer care team several times but no one has turned over to find a solution. My Vodafone Relationship Number is--1.19545278 Please look into the problem and resolve the connectivity issue at the earliest. Regards, Antony Shadwin

without informing me they have increased my mobile data connection rate from 99 rs to 199.

Also after couple fo days i got sms 3g connection got activated . I have never/ever given request to vodafone to do all these.

It is very unfair on vodafone to do all these hidden billing tactics.

The internet charges in my bill for January 2014 have been generated wrongly. I have been charged more than 1500 for internet charges alone for January 2014 whereas it is clearly mentioned that the maximum amount charged for 3G would be capped at 1050. Please note that I even visited the vodafone store in Ascendas IT Park today and an executive named Arun tried to analyse my bill and even he was not able to understand why have I been charged 750 rs twice. It seems that 750 has been double counted. The MI_CAP_750, MI_CAP_650 and MI_CAP_1050 discount has not been properly applied. Only discounts 1050 and 750 seems to have been applied in my bill. Please analyse the bill and give me a proper explanation on why the internet charges have been charged twice. Initially in the first section there are plans of 1050, 650 and 750 charged for the whole month and at the end only 1050 and 750 had been deducted. 650 also should be deducted. Because the individual rents for each of the duration is also charged. I have raised this case to Vodafone and got a call from an executive named Varsha yesterday who also accepted that a discount of 750 is missing, but all of a sudden I got an email yesterday evening that the case is closed and the bill has generated properly without any adequate response. It is so frustrating with vodafone and they are generating some random numbers as internet charges. It i clearly said that the maximum charges would be capped at 1050 for a month on internet charges. But mine add up to more than 1500. I am not going to pay the bill unless I get a proper response from some one. If I don't get any response by tomorrow, I am going to surrender my connection.

Today on 25/2/14, since morning my cell is showing no network.It was working properly till yesterday night.Now it is showing 'no service' for reason unknown to me. my cell no. +91 [protected] It is prepaid and till yesterday night the balance was around Rs.260/- Immediate action is expected.

This is to inform you that, I was facing an issue regarding the bill of 1145Rsgenerated for my number [protected]. I have escalated this issue so many timesto Vodafone and but no action has been taken so far. Instead of resolving my issue, Vodafone is daily calling me to pay my bill andI am daily explaining my issue to them but no action has been taken so far. Iam escalating this issue for last 10 days but nothing has been done. This isreally not appreciable. The issue is that I had requested vodafone to activate the internet plan withmonthly rental of 98Rs free till 2GB( Please find below mail highlighted inyellow as a proof) on my number [protected]. But vodafone has activated 95Rsfree till 650MB. Due to this wrong activation, I have received a bill of 1145Rsdue to internet usage for more than 650MB. . I have submitted all the proofs to vodafone which confirms that i have requested vodafone to activate internet plaith monthly rental of 98rs free till 2GB . Despite of submitting the proof, vodafone is asking to pay my bill amount 1145rs. This is not at all acceptable. Vodafone has deactivated my number now. This is not the justice I have been given.

Hi all, I am following-up with Vodafone Customer Care representatives since last week on corporate.[protected]@vodafone.com for activating 2G internet plan having monthly charge of Rs.99/ Customer-care give reasons like : 1. that this plan does not exists 2. this plan is not valid for your mobile number 3. this plan has been modified to Rs. 699/month 4. this plan is discontinued for all corporate customers etc. My colleagues, who have the same corporate plan like mine, enjoy 2G internet at Rs. 99/month plan...why is it that the service is not being activated on my mobile??? This clearly indicates that Vodafone is fooling their corporate customers by providing wrong information and not treating the customers equal those having same plan. Please look into this and provide me a solution in this case. Thanks, Daryl Pereira Mob: - +91-[protected]

I recharged with vodafone best offers shown when you dial *111# . I did not recieved the benefit several times . On calling the customer care 5 times and explaining them at length no action was taken. They also did not lodged my complaint and instead gave me assurance to do some background check. BUT NO ACTION WAS TAKEN. When I asked to the operator about how can i submit my feedback they straight away declined and told me that it is against the policy of company. Now I feel that I wasted a lot of time on those scumbags and got nothing but self mockery. They also gave me a zonal office number on which I wasted a lot of money but got no responce . I have got 3 voda connections and PORTING ALL 3 OUT. Today I got call after i sent the port message from agent and his TONE of talking to me was disheartening. WILL NOT BUY VODAFONE AGAIN IN MY LIFE !!

February 24, 2014

To,

Vodafone East Limited
Constantia Office Complex
11, Dr. U.N.Brahmachari Street
Kolkata – 700 017

Sub: Connectivity

Ref: CUG

Sir/Madam,

This is to intimate you that our company "Lavanya Projects Private Limited" is holding good number of CUG Connections of your Vodafone network since year 2012.

It is being noticed for quite sometime that Vodafone network is not working properly in our site office at Rajarhat address: Basina : Daspara, Bishnupur, Burtolla More, Bus Route 211. Rajarhat, Kolkata- 700 135. Lots of disruptions occur while communicating. Most of the time network is not there.

Kindly look into the matter as our work is being badly affected due to such disruption, and take immediate steps to rectify the same.

Thanking You in anticipation of your early action in this regard.

Regards

Yogesh Kejriwal
Manager-Operations
M: [protected]
E: [protected]@theorchid.co.in