Vodafone India Complaints & Reviews

Hi, As i'm using Vodafone services since 8 years upgraded to Post paid from past 4 years. All a sudden they have changed the monthly plan and removed my data plan services and charged me for using the data services. As i was not aware that the plan has been changed, all a sudden i was billed for Rs. 1026/- Can anyone help me out to raise the issue regarding the services. Thanks Girish Varma

Please block number used by some person impersonating as Philip Roskamp +91-[protected]. He is trying to get money out of people for the sake of fake work visas and job offers to USA. Upon calling the company he appears to represent, they said there are no jobs or sponsorships being offered right now. so please take strict against this person. Regards

i was using vodafone 3g dongle post paid connection. i was getting my bills very late. i used to get my bill only on the due date. i made several complaints to their customer care but no action has been taken against my complaint. i even wrote a mail to them regarding the same. now they are troubling me for bill payments

Dear Sir,

I have one vodafone post paid sim for data use whose number is [protected]. Since last 4 months I was not use this sim for any data uses. But they are showing in my bill my usages charges download charges apart from monthly rental. Although I got 2 GB Data free for every month. I was giving many complain to them over telephone as well as directly to their MINI stores but they are ignoring it. Kindly help me.

Regards,
Parikshit Chakraborty.
SILCHAR ASSAM
PH NO- [protected]

this is jeevan agarwal. my contact no. is [protected]. i called customer care of vodafone for special plan enquiry. he inforned me about 84 plan of 90 days. so he said sir you font have sufficient balance so do rechare and call us back we will proceed it further. so i recharged of 320 rs. than again i calld bck dey said me we cannot do from here . u need to get 84 rs recharge done again so as to activate this service. out of this i was nt planning to recharge of 320. but tgey said we will deduct from your main balance and start your service. so i was ok and did 320 recharge or else i would hv opt for smaller recharge pack. but than total recharge i made was 320+84 extra and i did 403. which was out of my capacity. is ut there way to juz mke consumer fool by making them do extra amount reacharge so that they can make nd increase there revenue. i request u to please take a serious note against mr. arvind the one with whom i had a talk. so that they dont make other customers fool who dos not have option to sue them through consumer media forum. you can call me on[protected] for further enquiry. my email ismd is jeevan.[protected]@gmail.com. thank you

I am current vodafone IN postpaid customer, In my bill this company including many charges which i never used. So I did register complaint to vodafone but still they are including those charges. Worst network support and unacceptable charges in bills I am totally frustrated to this things.

i got simply scrap and pathetic answer on my below query. Despite of being told to VF not to have any data plan activated since more than 6 months, it was still there and charged. Simply absurd and pathetic of vodafone. =========== Hi, I have been using this # since long and in this month I am seeing below charges, wherein I has already requested multiple times to “DEACTIVATE” all web/GPRS related services on this number. But still seeing below charges. Request you to kindly reverse these charges as appropriate. I DO NOT EXPECT any proactive enablement of any services until I give a confirmation for that.

I am a HCL Corporate customer Issue for the no [protected] I have raised an issue last month regarding unknown internet downloaded charges. Where I am not downloading anything and still I am getting charges 1. Last month itself I told. Don’t make any company charge my vodaphone account. 2. There is no intimation from vodaphone that you are going to deduct amt for so and so company. 3. There is no direct no or customer care no for the downloaded company. I am repeatedly telling you to stop charging my mobile bill for any download charges. This month I am charged 297rs(3 downloads within 30 sec). If you see my record I never download these kind of stuff and If I need to I use my credit card or net banking. This look like a spam and vodaphone also supporting it by adding into my bill. Where I haven’t not authorized these kind of transaction. So plz lookinto this and make sure this charges are reversed and in future pit a restriction that no one can with deduct any amt through my mobile bill Issue for [protected] When I got jan14 bill on feb, I called your customer service on 8th feb to check my month datausage rent, which is 199rs for 2GB but I am using and 1 to 1.5 gb and I got only 123 rs. I asked your cust service rep if my usage charge is less than the rent paid why should I go for the rental plan rather than I go without the rental I will be paying less. He said as the internet prices are come down as per your usage you can go without the rental plan. So I asked to remove the datausage rental and I surprised to my datacharge for the month going upto 1800rs. I have asked you people then only changed the plan. Plz check and reverse the charges for last month data usage. Note: I have spoken to 198 cust complaint where they said they can’t take these complaint as they don’t have rights and asked to send mail to you. I also activated datausage 199 plan this month for the no [protected]. Plz call me if you need any further details. I am a vodaphone customer using [protected] for more than 5 yrs. Plz chk my record and do the needful. Regards, Balaji Ravi [protected]

Hello, With reference to below mails and long chained process which Is going on since 3 months, please waive off the 777/- net charges shown in the attached bill. I have written mail proof from Vodafone that my net pack has been activated since 29th November 2013, so I don’t understand the logic behind this 777/- If you are honest enough please waive off and send me the correct bill which I need to pay. Your Vodafone Care people are everyday calling and talking rudely to me to pay the bill whereas the fault lies at your side. Kindly reply on this immediately. If you accept and correct your mistake I don’t have any issue in paying the correct amount bill, please inform your operators not to call me regarding bill until it is resolved. From: appellate.[protected]@vodafone.com [mailto:appellate.[protected]@vodafone.com] Sent: Friday, February 07, 2014 6:33 PM To: Kheria, Shilpa Subject: ** SPAM scored: Med **Re: RE: deactivate my[protected] number along with all services - URGENT: Serious complain on very high priority FOR postpaid Vodafone number[protected] COMPLAIN NO .[protected]; referecne number [protected]. Dear Ms. Kheria, Thank you for your time to explain your concern regarding services on your Vodafone Mobile Number [protected]. At the outset, we regret the inconvenience caused to you. We refer to our telecon earlier today and hereby clarify the following: 1. An amount of Rs. 188.56 towards GPRS usage has been credited to your account on 24/01/2014. Post credit adjustment the amount payable is Rs. 892.77. (Rs. 1081.33 towards bill dated 05/02/2014 – Rs. 188.56 = 892.77). The said credit is reflecting on the 3rd page of your bill dated 05/02/2014 under adjustment column. We request you to check and confirm the same. 2. As per business decision there is revision done in the GPRS pack rentals and benefits. Hence the 2G data pack of Rs. 98 was deactivated and Rs. 199 2G data pack with 2GB free data was activated on your Vodafone number effective 05/02/2014. The said changes were communicated to you via SMS on your respective Vodafone number. 3. As discussed, we would be happy to activate the 2G data pack of Rs. 98 with 2GB free data on your Vodafone number. However we are currently unable to process the activation of said data pack, since the outgoing service on your Vodafone number has been restricted as your billed amount of Rs. 892.77 has crossed the set credit limit of Rs. 500 on your Vodafone number. 4. We request you to make an appropriate interim bill payment to restore the outgoing service and confirm us via return e-mail so that we can activate the GPRS pack of Rs. 98 with 2GB free data on your Vodafone number. 5. Also as mentioned earlier in order to process the revivification and increase the credit limit on your Vodafone number, we request you to submit the current local address proof (MSEB Bill along with NOC from the house owner, rent agreement registered) at our nearest Vodafone Store. For details on Vodafone Store in Maharashtra and Goa we request you to follow the below path. www.vodafone.in - select Maharashtra and Goa circle - support - stores. We request you to reconsider your decision regarding cancellation of services on your Vodafone number. In case you need further assistance, please do call or email us. We'll do our best to help you. Happy to help Vishal Neel On behalf of Shailesh U Appellate Authority Contact numbers Postpaid : 111 or +91-[protected] Prepaid : 111 or +91-[protected] For complaints/requests : 198 (toll free) Appellate Number :[protected] Fax number :[protected] E-mail : Appellate.[protected]@vodafone.com Website : www.vodafone.in On[protected]:27:25 PM; From: shilpa.[protected]@atos.net; To: appellate.[protected]@vodafone.com; ; ?CC: vikash.[protected]@atos.net; [protected]@infosys.com; nodal.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com; ; Subject: RE: deactivate my[protected] number along with all services - URGENT: Serious complain on very high priority FOR postpaid Vodafone number[protected] COMPLAIN NO .[protected]; referecne number [protected].; Hi, Kindly deactivate my number as I don’t want to be a part of such pathetic service provider. Completely tired of fighting for my rights and every day Vodafone is giving me some new pain, I am completely irritated and things are now out of my patience. Being a honest citizen, this complete fraud is not at all accepted by me or by anyone. I want to deactivate my[protected] number and all the senseless services activated by Vodafone w.e.f 5/02/2014. This is my final mail, I don’t want any inconvenience in my life from now on for this service, I will not pay any bills till I receive the clear picture of the money fraud in my bill. I am considering [protected] completely dead from today. Warm Regards, Shilpa Kheria NSN Project Atos India (P) Ltd. | Embassy Tech Zone, Block No 1.6, Seventh Floor, MIDC-phase II, Hinjewadi, Pune, India. 411 057 |M : +91 [protected], +91 [protected] |T : +91 [protected] |E : Shilpa.[protected]@atos.net www.atos.net Atos Origin - Winner of the SAP Partner Excellence Award for Customer Satisfaction and Quality Performance for a 4th consecutive year.  Please don't print this e-mail unless you really need to. From: Kheria, Shilpa Sent: Wednesday, February 05, 2014 12:52 PM To: 'appellate.[protected]@vodafone.com' Cc: 'Maurya, Vikash (Vikash.[protected]@atos.net)'; Roshni Verma ([protected]@infosys.com); nodal.[protected]@vodafone.com Subject: URGENT: Serious complain on very high priority FOR postpaid Vodafone number[protected] COMPLAIN NO .[protected]; referecne number [protected]. Importance: High Hi, Kindly have a look at the mail trail below to understand the fake promises and inconvenience getting caused to me. I tried all the things and finally when I am seeing things going nowhere, writing this mail. 3. VL+VMC+IPHONE [protected]@98 plan will be activated on number within next 24 working hours. For future correspondence, the reference number is [protected]. This is the data plan activation mail I received from nodal officer, I have no idea if it got activated or not, but breathtaking joke of the day is instead of taking this issue to such higher point Today I received a SMS stating 199/- data plan has been activated on my number ( can anyone please explain with whose permission?). Nodal officer is writing to me, still things are not getting solved and unnecessary troubles have been given to users. No proper bill details is provided to me till now, on what basis you people are charging me ? how you are going to adjust the losses? How come I can receive such message when such big peoples are working on my issue, can anyone please take initiative and explain to me? I need a reply on it ASAP. Warm Regards, Shilpa Kheria Atos India (P) Ltd. | Embassy Tech Zone, Block No 1.6, MIDC-phase II, Hinjewadi, Pune, India. 411 057 |M : +91 [protected], +91 [protected] |T : +91 [protected] |E : Shilpa.[protected]@atos.net www.atos.net Atos Origin - Winner of the SAP Partner Excellence Award for Customer Satisfaction and Quality Performance for a 4th consecutive year.  Please don't print this e-mail unless you really need to. From: nodal.[protected]@vodafone.com [mailto:nodal.[protected]@vodafone.com] Sent: Monday, January 27, 2014 4:20 PM To: Kheria, Shilpa Subject: Re: Serious complain on very high priority FOR postpaid Vodafone number[protected] COMPLAIN NO .[protected]; referecne number [protected]. Dear Mr. Maurya, We have received your email dated 24/01/2014 for your Vodafone Mobile Number [protected]. At the outset, we regret the inconvenience caused to you. With regard to your concern we confirm the followings: 1. Your bill cycle date is from 05th to 04th hence, we would not be able to generate the bill in mid-bill cycle. Request you to please wait till bill generation. Post this, should you have any doubts regarding the same, we will definitely have the same investigated on priority 2. In order to check current bill amount you can dial *111# from your Vodafone number. The unbilled service is only for the purpose of giving approximate usage of current bill cycle to the subscribers. The process for accumulating the usage information runs after every two hours and there is bound to be a difference in the message received from *111# in relation to the actual billing at any given point of time. 3. As mentioned earlier, an amount of Rs.188 (including service tax) towards GPRS usage has been already credited to your Vodafone number on 24/01/2014. We regret our inability to accede to your request for any compensation in this matter. 4. Further, the verification for your Vodafone number was negative as the actual user is not staying at given billing address. In order to process the revivification and increase the credit limit we request you to ask actual user to submit the current address proof at our nearest Vodafone Store: In case you need further assistance, please do call or email us. We'll do our best to help you. Happy to help Rajshree Gunjikar On behalf of Nidhi V Nodal Officer Contact numbers Vodafone Care :111 or +91 - [protected] (Postpaid), +91- [protected] (Prepaid) For complaints/requests :198 (toll free) Nodal Office : +91- [protected] (Available between 9:30 a.m. to 6 p.m. Monday to Friday) Fax number : +91- [protected] E-mail : nodal.[protected]@vodafone.com Website : www.vodafone.in On[protected]:49:20 PM; From: shilpa.[protected]@atos.net; To: nodal.[protected]@vodafone.com; ; ?CC: corpcare.[protected]@vodafone.com; vikash.[protected]@atos.net; [protected]@infosys.com; ; Subject: Re: Serious complain on very high priority FOR postpaid Vodafone number[protected] COMPLAIN NO .[protected]; referecne number [protected].; Hi, I want the complete bill details for my number till today, kindly mail as early as possible. I paid my bill on 9 January 2014, and within 5 days my unbilled amount was above 800, the data charges you have mentioned doesn’t seems to be right as I haven’t made many calls so unbilled amount is still a conspiracy for me. My below query was not at all answered • If the issue is resolved, how Vodafone is going to pay me back for the inconvenience caused to me for these days since my number is barred and the efforts I need to take to resolve this issue which is completely not my fault? Why should I continue to use such a pathetic service provided to me ? It was completely not my fault and I have suffered, if there is any explanation on this please let me know, otherwise I will opt to discontinue my services with Vodafone as this experience was over the limit of my patience. I raised this issue to this point because I wanted you to know your faults, this doesn’t means I would continue my relationship with Vodafone in future. Thanks and Best regards, Vikash Kumar Maurya SAP ABAP ASSOCIATE CONSULTANT From: nodal.[protected]@vodafone.com [mailto:nodal.[protected]@vodafone.com] Sent: Thursday, January 23, 2014 4:02 PM To: Kheria, Shilpa Subject: Re: Serious complain on very high priority FOR postpaid Vodafone number[protected] COMPLAIN NO .[protected] Dear Ms. Kheria, Thank you for your time to explain your concern regarding services of your Vodafone Mobile Number [protected]. At the outset, we regret the inconvenience caused to you. As discussed we clarify that : 1. An amount of Rs. 22.76 and Rs. 145.06 towards GPRS usage with taxes against bill dated 05/12/2013 and 05/01/2014 will be credited to your account within next 4 working days. 2. For future correspondence, the reference number is [protected]. You are charged GPRS at 2paise for 10kb. 3. VL+VMC+IPHONE [protected]@98 plan will be activated on number within next 24 working hours. For future correspondence, the reference number is [protected]. 4. The outgoing call service of your number has been activated effective 23/01/2014. 5. Your feedback on your call centre experience has been brought to the notice of the Manager- Call Centre. Our service personnel have been sensitized to your concern and we will do our utmost to prevent a reoccurrence of such an experience. For future correspondence, the reference number is [protected]. In case you need further assistance, please do call or email us. We'll do our best to help you. Happy to help Harini Shetty On behalf of Nidhi V Nodal Officer Contact numbers Vodafone Care :111 or +91 - [protected] (Postpaid), +91- [protected] (Prepaid) For complaints/requests: :198 (toll free) Nodal Officer :+91- [protected](Available between 9:30 a.m. to 6 p.m. Monday to Friday) Fax number :+91- [protected] E-mail :nodal.[protected]@vodafone.com Website :www.vodafone.in On 1/21/2014 7:30 PM; From: Shilpa.[protected]@atos.net; To: nodal.[protected]@vodafone.com; ; ?CC: corpcare.[protected]@vodafone.com; Vikash.[protected]@atos.net; [protected]@infosys.com; ; Subject: Serious complain on very high priority FOR postpaid Vodafone number[protected] COMPLAIN NO .[protected]; Hello, Please go through the following mail trail for understanding the issue that has been caused to me by Vodafone. I have a written mail, that my data plan has been activated since 29/11/2013. After getting the below reply from Vodafone (which doesn’t explains anything and is completely absurd) I again called the customer care with the reference number[protected]. My issues were noticed and I was given a new complaint number which is [protected], and it was promised to me that my previous bills will be waived off, my data plan will be re activated and the bill which I paid of amount 337, Whatever data charges were there in 337 will come as discount for me in my next bill and it was promised to me that the issue will be resolved in 24 hours, and it has been noted down as a very high priority issue. Nothing happened in 24 hours, again when I called they said they will resolve this issue by 24/1/2014, I don’t think any individual will wait for that time to use a mobile service. I have repeatedly asked them to give me in writing that you have registered a high priority issue and will resolve in given time frame, they said we can’t give you anything in writing. You can’t give me anything in writing, you have consumed my money, you have created inconvenience in my life since 10 days, who is responsible for all this, me or Vodafone. On what basis I can register my complain if I don’t have things in writing, luckily I have the data activation email otherwise Vodafone would have asked me to pay whole bill. I really don’t understand what’s wrong, a high priority issue that too a mistake from your side and I am paying for it? I just wanted my answer on the below two points • By what time can I expect this issue to be resolved, what is your time limit on a very high priority issue. • If the issue is resolved, how Vodafone is going to pay me back for the inconvenience caused to me for these days since my number is barred and the efforts I need to take to resolve this issue which is completely not my false? At this point of time only resolving the issue will not satisfy me, I have circulated this issue in my ATOS company as well as INFOSYS company mail trail so that other users may also get an idea and always ask for a written communication in future. Waiting for your reply as soon as possible. Warm Regards, Shilpa Kheria SAP ABAP ASSOCIATE CONSULTANT – NSN Project Atos India (P) Ltd. | Embassy Tech Zone, Block No 1.6, Seventh Floor, MIDC-phase II, Hinjewadi, Pune, India. 411 057 |M : +91 [protected], +91 [protected] |T : +91 [protected] |E : Shilpa.[protected]@atos.net www.atos.net Atos Origin - Winner of the SAP Partner Excellence Award for Customer Satisfaction and Quality Performance for a 4th consecutive year.  Please don't print this e-mail unless you really need to. From: corpcare.[protected]@vodafone.com [mailto:corpcare.[protected]@vodafone.com] Sent: Saturday, January 18, 2014 2:09 PM To: Kheria, Shilpa Cc: Maurya, Vikash; [protected]@infosys.com Subject: ** SPAM scored: Med **Serious complain on very high priority FOR postpaid Vodafone number[protected] COMPLAIN NO .[protected] Dear Ms. Kheria, Thank you for your e-mail dated 16/01/2014 regarding services for your Vodafone mobile number [protected]. At the outset we apologize for the inconvenience caused to you in this regard. We tried to get in touch with you on your Vodafone number [protected] at 01:38pm, at 01:43pm and at 01:58pm but the number was not reachable We wish to inform you that service of the above mentioned Vodafone connection is barred as the credit limit of the above mentioned Vodafone connection is exceeded. Further, we wish to inform you that services were barred as the unbilled amount crossed credit limit. Further, we request you to pay the 80% of your usage amount i.e. of Rs. 500 against the credit limit of Rs. 824.53, in order to retain the services. Also, we wish to inform you that kindly send us the salary slip of last two month in order to increase credit limit of the above mentioned Vodafone connection. We also wish to inform you that as per the company policy we can increase credit limit only up to 10% of your monthly income. Hence, if you wish to increase credit limit more than 10% of your monthly salary kindly deposit equivalent amount at the nearest Vodafone store. For details on Vodafone Stores and in Maharashtra & Goa please click on the following link: http://www.vodafone.in/existingusers/hns/pages/happytohelp.aspx#. We also confirm you that you that the unbilled amount does not contain the rental discounts, promotional discounts or any other special offer that you are entitled to in your plan. The unbilled call detail is the flat usage charges without discount. Kindly note down your reference number:[protected]. Further, we would like to inform you that the process for accumulating the usage information runs after every two hours, and it is technically impossible to run a parallel Billing System to gather all information like (Free Benefits, Tariff Rentals, Content charges etc) in real time. Hence, we will not be in position to give you unbilled amount break up. Further, we would like to inform you that the unbilled amount does not contain the rental discounts, promotional discounts or any other special offer that you are entitled to in your plan. The unbilled call detail is the flat usage charges without discount. We would request you to kindly await the bill to be generated so that once the same is generated in case there is some doubts we shall check the same. Kindly note down your reference number:[protected] In case you need further assistance, do call or e-mail us. We will do our best to help you. Happy to help, Priya N Vodafone Care Contact number Postpaid: 111 or +91-[protected] Prepaid: 111 or +91-[protected] For complaints/requests: 198 (toll free) Fax number:[protected] E-mail : corpcare.[protected]@vodafone.com Website : www.vodafone.in On 1/16/2014 3:51 PM; From: Shilpa.[protected]@atos.net; To: corpcare.[protected]@vodafone.com; ; ?CC: Vikash.[protected]@atos.net; [protected]@infosys.com; ; Subject: Serious complain on very high priority FOR postpaid Vodafone number[protected] COMPLAIN NO .[protected]; Hello, My postpaid Vodafone number[protected] has stopped working, all the outgoing has been barred. I have raised issue COMPLAIN NO .[protected] on call today. Same issue occurred last week also, and I have been told that you have crossed the credit Limit, so I need to pay the bill to continue the services. Without giving any second thought I paid the bill. Today again my services stopped working, and again when I enquired customer care they said your unbilled amount is 800 and your credit limit is 500. I was shocked to know my unbilled amount, as in a week how can it reach to 800, I asked them how come it is so high, I rarely makes any call. I was told that my bill is high because of data consumption and there is no data pack activated on my phone, that again came as a big shock to me. I asked the customer care that I have requested for activation of data plan, he said a BIG LIE immediately that I haven’t requested for any data plan, it shows in his system. Below is the mail which I got when I requested for the data activation plan, which clearly says my data pack has been activated since 29/11/2013. With everything on my side, I am still handicap and can’t do anything, I paid the extra bill, I am unable to use the service and at the same time I am getting cheated. I have been told that this thing cannot be sorted on call, I need to write a mail for this, but your mail service generally reply within 2 days, again I became the biggest fool by choosing Vodafone service. Kindly check as how this happened, I will not pay any single penny now, and will definitely file a case in consumer court for the cheating and will circulate this issue in my office so that each and every employee should get aware of this fooling system. This is a funny logic that if my credit limit is set to Rs. 500, how can my unbilled amount reach Rs. 800. You can also say that my unbilled amount is Rs.10, 000 and end of month after discount my bill is Rs. 400. STOP GIVING ILLOGICAL EXCUSES AND ACTIVATE MY SERVICES WITHIN 2 HOURS AT MAX. And definitely I will take refund of the bill I paid last week. Kindly send me the last two bills which I paid ( one amounts to 188 and other 337), on my registered email ID immediately, I will check the data charges that has been applied and will file a case for refund as well as for the inconvenience caused to me. I have all the mails copy as well as confirmation message for the activation. Kindly raise this issue on very high priority and resolve this issue within today or else I will along with my other postpaid number discontinue my relationship with Vodafone. Warm Regards, Shilpa Kheria SAP ABAP ASSOCIATE CONSULTANT – NSN Project Atos India (P) Ltd. | Embassy Tech Zone, Block No 1.6, Seventh Floor, MIDC-phase II, Hinjewadi, Pune, India. 411 057 |M : +91 [protected], +91 [protected] |T : +91 [protected] |E : Shilpa.[protected]@atos.net www.atos.net Atos Origin - Winner of the SAP Partner Excellence Award for Customer Satisfaction and Quality Performance for a 4th consecutive year.  Please don't print this e-mail unless you really need to. From: corpcare.[protected]@vodafone.com [mailto:corpcare.[protected]@vodafone.com] Sent: Wednesday, November 27, 2013 9:55 AM To: Kheria, Shilpa Cc: Maurya, Vikash Subject: request for data plan activation for postpaid mobile number : [protected] Dear Ms. Kheria, Thank you for your e-mail dated 25/11/2013 regarding data plan activation for your Vodafone mobile number [protected]. With regard to your request, we wish to confirm that, the request for the activation of the Vodafone Mobile Connect @ Rs. 98/- with 2 GB free has been initiated and the same shall be activated w.e.f.29/11/2013 on your Vodafone number. With this plan you will get 2GB free usage, post which you will be charged 02p /10 KB. Please be informed that, as activation has been done in mid of the bill cycle, rental and the free usage will be charged on pro-rata basis. Further, we also confirm that, while roaming in Vodafone circle along with Mumbai the post free usage charges will be 02p /10 KB. Kindly note the service request number [protected] for your reference. In case you need further assistance, please do call or e-mail us. We’ll do our best to help you. Happy to help, Swati Deshmukh Vodafone Care Postpaid : 111 or +91-[protected] Prepaid : 111 or +91-[protected] For complaints/requests : 198 (toll free) Fax number : +91-[protected] E-mail : corpcare.[protected]@vodafone.com Website : www.vodafone.in Now check & download 13 months’ call details absolutely Free for your postpaid number. Logon to www.vodafone.in & go to My Vodafone”. On 11/25/2013 3:27 PM; From: Shilpa.[protected]@atos.net; To: corpcare.[protected]@vodafone.com; ; ?CC: Vikash.[protected]@atos.net; ; Subject: request for data plan activation for postpaid mobile number : [protected]; Hi, Please activate 2G plan of 98/- monthly rental on my postpaid mobile number : [protected]. Warm Regards, Shilpa Kheria SAP ABAP ASSOCIATE CONSULTANT – NSN Project Atos India (P) Ltd. | Embassy Tech Zone, Block No 1.6, Seventh Floor, MIDC-phase II, Hinjewadi, Pune, India. 411 057 |M : +91 [protected], +91 [protected] |T : +91 [protected] |E : Shilpa.[protected]@atos.net www.atos.net Atos Origin - Winner of the SAP Partner Excellence Award for Customer Satisfaction and Quality Performance for a 4th consecutive year.  Please don't print this e-mail unless you really need to.

Dear Concern, Vodafone numbers [protected]. • Local number of my brother ( [protected] ) for which I have been charged as per ISD charges of messages. This happens to me second time one in Jan and another is in Feb month. Customer care informed me that due to double zero before number make it ISD however I never use double zero. Something is wrong with your system kindly check and revert incorrect deductions. • And also incorrectly charge in the month of Feb for Internet download whereas I am not using any paid application. Same was discussed with Deepa (Nodal Officer) in the month Dec 2013 and confirmed by her that these charges will not be coming in my bill in future and reverted me Rs.350 which was wrongly deducted in dec bill. However I was wrongly charged by Vodafone services . Kindly assist me and get my bill collected. I m not getting any positive response from Vodafone Team as I m follow with since long time. And Indented resolve my issue Vodafone people block my Mail Id ([protected]@gmail.com).PFA mail for your reference. Request you to kindly need your intervene. Regards Shashi katariya [protected]

Dear Sir/Madam, I have post paid connection of Vodafone mobile. My mobile no is [protected], , so many time I ask for the hard copy of the bill because I have to submit same in my office for reimbursement, but I never get that, even though I made compliant 4 to 5 time at vodafone shop, there is no response from there side. I request you to please help me in this matter I am fedup of following those peoples. Thanking you, Yours Faithfully, Nitin Kelde

Sir, my mobile number is [protected].., past a month i had bought a new vodafone sim and im not getting proper network in normal and 3g im getting only 1 point tower in my phone in my area due to this i cant able to receive calls and even internet is working slow in my area so i have contacted customer care before few days and i have asked them to raise a complaint over it and resolve this network problem and they said they wil do it within a week and so on i have been waiting for a week though it dint got solved so i called 198 customer care again after a week but it was not connecting a recorded tone saying that " SORRY WE ARE UNABLE TO PROCESS YOUR CALL PLEASE TRY AGAIN LATER" and call get disconnected. I called from another number and asked why this happen they are saying that they had blocked my number because i spoke something wrong.. But sir i dint spoke wrong. So i kindly request u to take action over them amd unblock my number so i could able to contact them and please help me in resolving network issue.. But vodafone people are blocking unwantedly so take action over them.. Please do contact me in this number [protected] and give me my status.. Thank you

Hello, I have raised request for MNP (from Vodafone to Airtel) last 15 days back. And cleared all dues of Vodafone but Vodafone has rejected my MNP request two times without any valid reason . I am really upset with this behaviour of Vodafone. I am not getting any proper response from Customer Care. They are making fool and making false commitment to customer. have raised request to Nodal officer and customer care but didn't get ahny response except autode mail. . Customer care didn't proper response of MNP cases (Vodafone to other network). They hold my calls for 15-20 min and making money to charge customer care calls If I will not get any response by tomorrow then I will publish this complaint in paper media with evidence. Thanks Ravi +91-[protected]

Hello Sir, I want Justice. I paid 200rs for m-Paisa account in Vodafone. after opening my Service for m Paisa they closed my account and says it is corrupted. They give reason that my documents is not complete. so I give it again after 1 weak I ask for my Vodafone mpaisa account detail they said wait for 1 day more. then I go again to ofice next day they said again to wait for 1 day... then after some days they said your document still not confirmed by company then I resubmitted it. but still they not giveing me the proper response. even Vodafone asistent is aslo argues with me and other customers. please help me Sir to solve my problem. My Vodafone no. is [protected] . thanks

My mobile [protected] is in call barring for several days.. I have complaint to 111, 198 and Vodafone stores also. But they are not resolving this problem.. Vodafone customer care isis giving worst answers and they are not giving email addresses to escalate this issue. What about my monthly rental for ttbethese ddays. Vodafone stores agrees there are NO DUES FROM CUSTOMER END..

Currently I have taken E_Connect_499 plan, as per plan must get 1.5GB 3G service free and after this 2G data would be free for per month (unlimited), but still company has billed me for Internet usage, and the worst thing I went there in Vodafone Store they even don't have any clarification for this and till 1 GB data only I got 3G service and it stopped .

It is with great mental agony that I am lodging this email. You are the worst, unprofessional, senseless service providers I have ever come across. I have ported my number [protected] from Docomo to your network. The worst thing that I have ever done in my life. After the initial address verification failure, I have resubmitted the docs (passport, PAN card, address proof, company ID card, passport photo ) for a re-verification. After this, again my number was suspended stating multiple connections reason. This reason was conveyed a week later and no proper response to any of the calls I have made to customer care. A stereotypical response - our backend team is working on it. On 1-March, I have personally gone to the store and resubmitted all the documents all over again with photocopies of my credit card and SI form duly signed by me. My number still stands suspended. I have revisited the store again on 5-March and the response I got was, it will be done in 30 mins. Today is 10-Mar and looks like the 30 mins is not yet over for Himayat Nagar Vodafone store team in Andhra Pradesh. Now when I make a call to remind him of the status, the executive makes his colleague answer my call and tells me that the concerned person is on leave. Can anyone tell me how can an executive be on leave with his personal mobile lying in office? You guys should be really ashamed for working in such unprofessional manner and unsure of what you want to do to the customer.

I am contacting the customer care to close my connection. every time retention team will not update anything and they will close the ticket without any action . Last time when I threatened to raise legal suit against them, retention team update to close the connection in the Complain number [protected]. Now again they are saying back end team did not respond they will raise the another request. What is going on in Vodafone. They are herracing. If we don't pay bill they will send legal notice to pay bill but when we are asking to close the connection they are not doing it. One of the worst post paid service i have ever used.

Sir/ Madam,

With the reference of Vodafone Telephonic CCE, I am sending you my complaint regarding inconvenience due toVodafone Care Executive in Vodafone Kiosk in South Ext. I (Near Flyover)(Under Kotla Mubarakpur Thana).

I took THREE Vodafone Postpaid plans in my name "Tarun Sharma" under corporate plan with Ienergizer Company, Now I left that job, so I wanted to Convert my All Numbers Into another Corporate plan, with Different Customer (my father name, who working in Delhi Police) under corporate plan of Delhi Police.(Plan Talk 99 OR SC_CR_MV_E_TALK_99)

[protected](Cust. Name: Tarun Sharma, Under Corporate Plan of Ienergizer Company)
[protected](Cust. Name: Tarun Sharma, Under Corporate Plan of Ienergizer Company)
[protected](Cust. Name: Tarun Sharma, Under Corporate Plan of Ienergizer Company)

Now I wanted to change above three no. from my name (Tarun Sharma) into my father name (Mr. Balvir Sharma), with under Delhi Police Corporate Talk 99 plan Or SC_CR_MV_E_TALK_99 Or You can check the plan which is already running in No. [protected] (Mr. Balvir Sharma Under DP Corp. Plan), By this process our all no. has free call between same corporate plan.
But your executive change the Name from Tarun Sharma to Balvir Sharma for [protected] & [protected] but still no Corporate plan attach with this numbers. I went to vodafone kiosk on Saturday and they told me to that they will attach a above mention plan in bold letters with these no's before 12:00 night but still my request is pending and they sent this request in Sunday on 2:30 and give me a wrong information and hide the reality.

If i talk about the no. [protected] which is running under my name Tarun Sharma under corporate plan of Ienergizer company, I request him with same procedure to convert into my father name under corporate plan of Delhi Police (Plan Talk 99 OR SC_CR_MV_E_TALK_99 Or You can check the plan which is already running in No. [protected]), they told me that there is some hardware and network problem with this no. and our request is already sent to sr. deptt for it and i given complaint on 26Feb and no action taken by him, I am already submitted all documents of My father ID proof of Delhi Police, Address Proof, NOC of my Father, Photogrphs, My own NOC, My ID proof and address proof and still my request is pending. EVEN I COMPLAINT TO THE POLICE BUT DUE TO REQUEST OF VODAFONE EXECUTIVE, I AM TAKEN THIS COMPLAINT BACK. They totally Mentally Harrasment to me, Please take some proper steps against him and do the needful a.s.a.p.

In short I want to convert the no's ([protected], [protected], [protected]) into the name of Mr. Balvir Sharma (My Father) under Corporate Plan Of Delhi Police which has Rs. 99 Monthly Rent and plan name is:- (Plan Talk 99 OR SC_CR_MV_E_TALK_99 Or You can check the plan which is already running in No. [protected] and use by my father Balvir Sharma)

Name of Executives who entertained me from last 14-15 days are Mr. Kamal, Ms.Aishwarya. I went to vodafone kiosk about 7-8 times, please take some strict action against both and they give fake/ wrong info to their customer, they hide the info from customer. Waiting for your reply, else i file a mentally Harassment case or RTI against your company and your vodafone care executives.

I am your old customer i have seven Postpaid connection of Vodafone. The numbers and Name of owner/user are below:-

[protected](tarun sharma),
[protected](tarun sharma),

[protected](balvir sharma),
[protected](Balvir sharma),
[protected](balvir sharma),
[protected](balvir sharma),
[protected](balvir sharma)

with address:- E-4/1, Police Colony, Andrews Ganj, New Delhi-110049

If you are unable to help me then I will discontinue your poor services of Vodafone.


Thanks & Regards:

TARUN SHARMA
S/O BALVIR SHARMA
[protected]
Add: E-4/1
POLICE COLONY
ANDREWS GANJ
NEW DELHI-110049

Please give me a details of this mobile number's owner. Because of this man is calling my sister in law time to time last 3 days and talking with dirty langauge. I am talking to him give me information who are you ? Where area are talking he to me ? That no any reply simply. So, please give me a full details of this mobile number's owner. Otherwise i will give f.I.R. To police station.

Complaint mobile number : [protected]

Thanking you.