Vodafone India Complaints & Reviews

Dear Vodaphone,


I have approximately one year Vodaphone post paid connection, and paid bill alternate monthly by monthly. But last months bill did not pay, so vodaphone people close my out going service without any kind of proper information.

My bill has been generated in the months first week, and also define last bill date in 19 days of months. After cross this date number is de active.

And one more things is my mobile bill credit is 1300 Rs.approx..but still my bill is does not cross the limited so why you close my out going service..Please give me a clarification..

Thanks

Jitendra

Sir, i am a vodafone prepaid customer since 3 yrs. My no is [protected]. Reacently i went to Australia and wished to use same no in australia for that i talked to vodafone customer care and they told me that it is pre activated, i confirmed thrice becoz representative seems confused. I also recharged a Rs 673 /- plan to reduce my international roaming charges. But when i reached Australia my iPhone 4s show "SOS" instead of any signal from any service provider. i registered my complain in india through my brother, but nothing happened and it seems no one knows about international roaming and they are treating my problem as there first experience. I recharged my phone with Rs 4000 /- to use. Amount is not as important to me as my number. I must also mention that i also tried to explain my problem to vodafone Australia but shocked by their indifferent attitude, they simply said to me to talk vodafone india from Australia. Whole episode consumed a lot of time but all in vain. I request this consumer forum to help me to get justice and ensure that such problems are not repeated. Akhilesh kanther A 401 Aashirwad Vaibhav Indra Vihar, KOTA -324005 Rajathan, india Mob: [protected]

After moving to Bangalore, i raised a request for connection cancellation on 7th March, 2014 for my number. I had Extra balance amount 425+ rupees in my account. I posted the address as well where check has to be refunded. There has been no action done and Vodafone has continued sending bills to me. Vodafone suggests that they have taken this request on 21st April. And they are suggesting new amount would be after deducting 2months bills. This is clear cheating customers of their money with processing delays. Practices like these needs to be stopped where customer loses their money. Fraudulent practices, is there someone who can help in matters like these?

Hi,

I am an employee off an MNC Kolkata based, currently posted in Singapore since last 3 months.

On 11th night India time, my VODAFONE NUMBER has been provided to someone else replacing the SIM card without any verification to the Hacker. ([protected])
I am in Singapore and my number was a running one.

The number was post paid and Corporate one.

The Vodafone have helped the Hackers to Hack my ICICI Bank account and withdraw 6.92 Lakh INR from my accounts to other ICICI Bank accounts using Mobile banking.


I want justice and I want my money back.
I have already raised the case to Westbengal Consumer Court. Grievance no. is 1061/2014 dated 4/15/2014.
I have filed Diary also and would file FIR soon if I do not see any progress on the same and the Compensation.

My CUG connection (Relationship No: 1.[protected] its plan got changed thrice. This is totally unacceptable, Request Vodafone to please revert to my original plan (VG_Corp_IT_99). Also request to please reevaluate the bills from November as per my original plan and approve the waiver as required. Thank you, Mohiuddin

I am (Relation No: 1.[protected] using Vodafone corporate connection for past 1 year and suddenly my data plan is changed from: Rs 99 2GB to Rs 155 1GB, So my concern is that if Vodafone is discontinuing the existing plan then before implementing any plan I should be informed before. Also I would like to have similar plan like earlier; definately Vodafone should be having something better for corporate customer. Thank you, Mohiuddin

Hello, This is Aalap Deshmukh. I am a current vodafone customer. Rather I should say I am a vodafone abused customer. I used reliance for 8 YEARS and then I decided to migrate to vodafone using mobile number portability in January 2014.(executive personally handed over the new sim at the current address) For a month I was happy that I was rid of all the service related problems that I faced with reliance. However after a month my phone line was DISCONNECTED ABRUPTLY by VODAFONE without any prior notice. The reason they gave was address verification failed. Then I understood that your verification team has been sending the executive to the wrong address. I explained them that the initial person has noted down my address wrongly and they should change it. Then they requested me to submit the current address proof (I provided rent agreement). However they rejected it saying it is not valid. Since then I visited the Vodafone care gallery in Thane(Mumbai) at ghodbunder road for over 15-20 times. I also tried discussing this issue with the customer care over 20-25 times however they said they could not help and suggested to visit the vodafone gallery itself. Now I being a employee in a corporate office(night shift) cannot visit the gallery often however still I visited the gallery 10-15 times. Finally I contacted the Nodal officer understanding that he may help me in my woes however still a dead end. Then I finally decided to contact the apellate authority. The apellate authority sent me an e- mail saying I can submit my current employers address through an NOC letter. So after much ado I did submit a letter from my employer. After this the above mentioned vodafone gallery ordered me to submit my current employer's electricity or phone bill. (HILARIOUS). Now please tell me dear sir/ma'am which company would provide their employee with such a bill? He is an employee and not the CEO. So now I again spoke with the apellate authority. They confirm I just have to submit the NOC letter that's it. So I go again to to the gallery. They accept my letter, the phone works good for 3 days and is again disconnected(sounds funny doesn't it). I again contact apellate and they again activate the number saying they are sorry and shoot an e-mail to the concerned team however today again the phone is disconnected. (isn't there a smiley for crying!!!) Also I don't think I would like to tell you that in this fiasco of over 3 months my phone was disconnected over 20 times wihtout priopr notice and only on saturdays and sundays when the apellate authoriy isn't working. (Sounds like a conspiracy). I really wanted the relationship with vodafone to be a longlasting one however this attitude and work ethics of your company has cast a curse on your image in my mind. Sorry for the rudeness in the e-mail, however you would understand my problem only when you'd been in my position with a family who is dependent on me but I am without a cell phone to contact the. Best Regards, Aalap.

I am able to register my vodafone number on my vodafone to make online bill payment. It says that my number is not a valid 10 digit number. I checked it several times. Even customer care executive says that my number is not there in their records

My 81 Rs. were deducted from my prepaid connection in three steps. Whenever i used to recharge my mobile, the balance was automatically deducted making the final balance zero, this happened twice and As I am on roaming, I am unable to use my phone. Also when i called vodafone helpline [protected], the customer care executive was unable to tell me about the reason for which the balance was deducted. No services were added and no such calls were made to make the balance zero automatically. Also I was denied a refund for unknown reasons.

On 14.04.2014 I received a call from the number [protected] at 07:15 pm and the executive informed me that Vodafone is offering me a 3G Data Plan based on my usage. I was paying Rs. 250/month for my existing 3G Data Plan and I was getting 1GB usage against. The customer service executive informed me that the plan they are offering give 1GB free usage and after the exhaustion of 1GB usage I will get unlimited usage with a speed of 256KBPS and I will charged Rs. 299/month. When I asked him to confirm the speed he mentioned that it will be 256KBPS after my 1GB usage is exhausted. Since the speed looked fine to me and as they were offering me an unlimited plan I agreed to the offer and effective 15.04.2014 my 3G Data Plan was changed from the Rs. 250/month 3G 1GB Data Plan to the Rs. 299/month 3G 1GB Unlimited Data Plan. Today I again got a call from the same number ([protected]) at 04:57 pm and the executive named Mukhlesh introduced himself as an executive from the Verification Department. He said he wanted to provide me information about my 3G Data Plan. He then informed me that my current plan is Rs. 299/month 3G 1GB Unlimited Data Plan and the details are somewhat like this: 3G speed up to 1GB. Beyond the 1GB mark I will get unlimited free surfing only at a speed o[censored]PTO 64KBPS and all downloads will be chargeable. When I asked him whether he is sure about the speed of 64KBPS or not he said YES. Immediately I asked him to put me back to my old plan i.e. Rs. 250/month 3G 1GB Data Plan. He said he will do it and then informed me that I will charged on a Pro-Rata basis for the existing plan and I will be charged separately for the new plan. Since I was given complete MISINFORMATION I asked him to opt for the new plan I asked Mukhlesh to transfer the call to the Supervisor. I also asked him to ensure that he gets a Supervisor as every time I call and ask for a Supervisor the customer service executive tells me that "I AM SORRY THERE IS NO SUPERVISOR AVAILABLE". He put me on hold and came back and said "I AM SORRY THERE IS NO SUPERVISOR AVAILABLE". However he asked me what my complaint was and when I told him that why should I pay unnecessarily for something that has provided to me with complete misinformation he came up with the answer "SOMEHOW BY MISTAKE HE GAVE YOU THE WRONG INFORMATION". I fail to understand how a company like Vodafone can have such horrible customer service and every day it is touching a new low. The executive then even said "I WAS NOT THE ONE WHO GAVE YOU WRONG INFORMATION SO WHY ARE YOU SAYING THIS TO ME". I didn't know how to react to this. Finally I asked him whether he will be able to transfer the call to the Supervisor or not to which he said he won't be able to. I told him that I won't pay for anything extra and then disconnected. Would request the authority to look into the matter and take the strictest of actions as a company like Vodafone cannot just keep on harassing the customers like this and continue it's operations in India as if everything is absolutely fine. Sagarnil Bhaumik

Dear Sir / Madam, I was trying to put money on my Mpesa wallet as i entered my SBI debit card details i got error message 1st Time (Reason: Sorry! We are unable to process your transaction. Please contact us at [protected]@billdesk.com for any queries.) 2nd Time (Transaction Failure! Sorry, We are unable to process your m-pesa request at this time. Please try again after some time. To try again, click here) 1st time my money got deducted for rupees for 2450 and 2nd time Got error message when i tried for 4741 Rupees (Totally Fraud)

I am very unhappy with the services provided by this 'MOST UNPROFESSIONAL COMPANY', My number was disconnected by Vodafone without notifying me and when I contacted them the very next day they allotted my prepaid number to some other person as a post paid number. I was highly disappointed and called the customer services hoping that there might be someone at Vodafone who are genuinely help their customer, the response was very disheartening! The supervisor Ravinder was pathetic and so was the manager (Miraj) who didn't give a damm about the hassle I am facing because of the in competency of the organisation and their employees. He also stated 'if you want to go legal or to social media you can but I cant help you in any case'. I have written an email to the CEO and the Delhi head office as well but still there isn't any reply. It feels like vodafone is run by a bunch of losers who feel very happy when they screw someone's happiness. If I don't get a resolution in next 24 hours I will go legal this time and will drag the responsible person to the court.

I am a loyal customer of vodafone and i am using vodafone sim from last so many years. Two days before i got a call from vodafone customer care and we discussed about postpaid connection. And i asked for a time. Today again i got a call from vodafone and i said that till time i did not decide thati have to change my sim from prepaid to post paid and vodafone customer care executive replied "why you wasted my time?"

Is this a way to talk with a customer. I got a call at 4.29pm, from [protected]. My cell number is [protected]. I just want to know that vodafone don't have loyality towards his existing customers. If someone is already using your services it means he is your cusotmer and if your executive will behave like this, means vodafone dont have money to hire good employees

And "in future i will not suggess to anyone to use vodafone."

I have recharged my vodafone account on[protected] of rs.80 and today they have deactivated my mobile number. After calling on customer care and reaching vodafone store at both the place i got one answer that my recharge amount will not get refunded and your phone will not get activated. Also there are not writing my complaint regarding this. So kindly help me regarding this issue.

Payment details
Payment transaction number : m[protected]
Transaction status : success
Transaction date and time : apr 17, 2014 01:23:52


Regards
Pallav patel
Mob. [protected]

I Visted the Vodafone store 2 weeks back regarding an airtel number that i have and i want to port out and change my provider to vodafone. The staff at the CHENNAI store in Nungambakkam is very ineffiecient, incompetant and has a very carefree attitude towards the customers. Two particular staff members, namely Syed and Stalin. I have been visiting the store every alternate day and have been getting reasons one after the other saying it takes 7 days to activate the new sim. I completely understand that it might take 7 working days also but to keep someone misinformed and waiting for that long is unacceptable. To top it, they dont even respond to your request in a timely manner and keep pushing it everytime i visit the store. This has been the most unpleasant experience and probable the worst decision to shift out of airtel to this type of a service provider. I am definately going to warn everybody about the lack of professionalism in an organisation such as yours.

Sir
I have a post paid connection with telephone number [protected] since last 02 yrs.
I have taken rs 100/ monthy 3g plan too but i work mostly in est delhi mayur vihar, ghazipur, noida, indirapuram, crossing republic, noida sec 61-63 and even at rajiv chowk ur net work is not catching i have got intex aqua moder mobile where 3g reliance connection catches every where in same mobile.When i took it last month it worked but with very poor signals but now not working at all.
Vodaphone also never send bill at my address once complained then sent for 1-2 month last yrear bug again stopped now.
Plese either disconnect me from post paid 3g plan immediately as it is not working or make connection good and send bill at my following address every month.
Dr.Ranju nakipuria
1420 mahagun milano tower
P.O.Crossing republik-201010
Dist;ghaziabad, u.P.
[protected]@gmail.Com, [protected]@gmail.Com, 0783805959209832025033, [protected]

I'eve done recharge on my prepaid simcard through credit card of Rs.110 at 11:09 pm on 16-april-2014 but I'eve not recieved Balance & didn't go message on my mobile. My prepaid no.is [protected] So I called customer care but first on. CCE told me it is wrong recharge After that he kept me on hold for 12minutes continuesly and disconnected my call. I just want that CCE out of the company And I also want from you to inform me on call send me the screenshot of his termination letter Plz do some quick action to improuve your service not to decrease

On March 14, 2014, I went to the Vodafone outlet in Sector 5 (Kolkata) to pay the monthly bill of my postpaid connection. I paid them through my SBI debit cum VISA card. But due to some technical fault, the cashier had to punch the card twice on the machine. Within 5 minutes, I received 2 SMS in my mobile, where I found that apart from the scheduled bill of Rs. 730, an additional amount of Rs. 750 has also been deducted from my account. Immediately, I told the cashier about this incident, but he said that it happened due to some kind of link failure and this amount will be automatically refunded. But even after waiting for 3-4 days, I didn't receive the amount and then went to the outlet again to report about the same. But the Vodafone guys kept telling me repeatedly that the amount will be refunded by the bank. But when I went to the bank and updated my pass book, it was clearly showing that Rs. 750 has been deducted by Vodafone. I even had a talk with the branch manager of SBI (Purba Putiary branch) and he told me clearly that until and unless Vodafone is refunding the amount they can't do anything. First I lodged a complaint via Vodafone's customer care and latter even complained the Nodal Officer about this issue. But all of them kept saying me repeatedly that Vodafone hasn't deducted that amount and I should contact my bank. I even submitted the scan copy of my pass book, where it's clearly showing that the amount has been deducted by Vodafone, but till now didn't get any satisfactory response from their end. It's been more than 1 month, but I'm yet to get my money back. Hence, I kindly request you to take this issue on a serious note and do the needful at the earliest.

It is intimated that after detecting some secret information of my debit card, some payment has been made to vodafone by an unidentified person as under- Sr. No. Date Description Dr. Amount Cr. Amount Balance 1 16/04/14 PGDR/www.ccavenue.com/charg/[protected], 000.00 - 838.22 2 15/04/14 PGDR/Vodafone_BD/[protected]:55:44/SWT 2, 500.00 - 1, 838.22 3 15/04/14 PGDR/Vodafone_BD/[protected]:53:32/SWT 2, 500.00 - 4, 338.22 4 15/04/14 PGDR/WWW MOBIKWIK COM/[protected]:50:1 1, 000.00 - 6, 838.22 It is my humble request to confirm and intimate me that in which number the payment has been made after misusing the card. Shashi Ranjan Kumar [protected]/[protected]

I have a Vodafone connection, numbered:[protected]. The number is disabled without any reason. When I spoke with customer care representative, they said this number is disabled and I have to buy a new number. They did not give the reason for disconnection. Please take necessary action on the same. Contact person: Pramod G.Kulkarni Alternate number:[protected]