Vodafone India Complaints & Reviews

sir i purchase to vodafone numbers in december 2013 from neem ka thana vodafone store (m/s balaji telecom) in the name. [protected]- nisha gupta [protected]- rohit gupta sir both connection are purchase in same plan 250 b in which call rates are as followes 600 local minute free 100 sms free after that v to v = 30 paisa per minute v to o = 35 paisa per minute but in the connection of rohit gupta ([protected]) the rates are not charging as the plan in that connection the call rates are as followes no local minuts are free 100 local sms free v to v = 50 paisa per minute v to o = 50 paisa per minute sir i called to costumer care and local vodafone store(neem ka thana) many times but there is no soloution of this matter. so plz look in the matter and solve it

Vodafone - Micro - SIM Card - Micro-Sim Card is not getting activated for my mobile no. [protected] I was issued a Micro-Sim card from Vodafone Mini Store (Koimbedu, Chennai) at on 17 Feb 2014 and I was told by Vodafone executive of the store that it will take 2 to 3 hours time to activate the card and at best, Already, more than 16 hours has passed and in between, I contacted VODAFONE Customer Care at least 3 to 4 times and every time, their representative not telling the correct status of my activation, they asked me to contact vodafone store, even the vodafone store exe not attending the call, I find that VODAFONE customer care people also in a helpless situation as I am. Please advice me how this problem can be quickly resolved. My e-mail ID is: [protected]@gmail.com

ello this is vimal & my number is [protected] i applied for portability from idea to vodafone postpaid on 10 feb 2014 & given to vodafofone executive & 250 Rs/- Also given same day after that he said ur new sim (vodafone) with same number will be started with in 6 to 7 days & vodafone customer care executive also said same things.yet now my number network has not been changed & so call me after some time & there is no problem solution what ever time u call him any time always saying same thing. & i keep trying again & again vodafone cusomer care saying go to vodafone mini store for this & we can't help u. thanks & regards vimal tiwari [protected]

hi, I am vodafone customer with mobile no. [protected] and purchased a recharge voucher of Rs255 ie 3G data pack with validity for 1 month . It has been 15 days since i have recharged and I almost daily call customer care to activate 3G on my simcard. The customer care assures me they are looking into my request and will activate 3G within 24 hours, but it goes all in vain and 3G is still inactive on my mobile. Hence i request you to urgently look in to this matter Thank you

Dear sir/Madam, this is to inform you about the inconvenience caused to me due to wrong commitment made to me by the vodafone sales executives As per the plan I should get 1000 free min(other GSM Local+national) + 200 SMS So we took this plan on [protected] but now the plan as we are getting only 500 Min I reg so many complains before hand also but i could not get satisfactory response from vodafone. we hope that this time my complain will be redressed at the earliest. thanking you

My data connection has been activated on my phone without my consent and i have been charged for something i did not request. Why should i pay for something i do not request?. Please get this corrected. Firstly i think that if vodafone wants to activate any data plans they should take the permission of the user first and then go about doing such things. Rather than activating it first and then billing,

Hi Vodafone Customer Care, I have two complaints: 1) My Vodafone Cell No. is temporarily suspended due to incomplete billing address when i asked for international roaming activation. When i was in India this no. was working till i left India. 2) My International Roaming was not getting activated. Customer Care was asking for Rs. 10000 deposit. But i never paid any deposit when i travelled abroad earlier. I have been using this no. for last 10.5 years (except Nov. 13 to Jan 14..these 3 months i had transferred it to corporate account but submitted all required documents and got this no. activated on my personal account). My name: Manjiri Kulkarni My Vodafone Cell No. - [protected] (Circle - Mumbai) My Billing Address - 5, Saurabh Society, Sant Namdeo Path, Tilak Nagar, Dombivli (East), 421201 My Mail ID - [protected]@hotmail.com Currently i am out of India. and my No. [protected] is suspended due to insufficient billing address. I am very old customer of Vodafone since 4th October 2003 and ever since using this no. only. If required i can send you my bill for Nov. 2013. I was not able to register since it needs receiving password through sms. and my international roaming was not activated. I had transferred this no. to corporate for just 3 months (November 2013 to January 2014) in last 10.5 years. and submitted all the documents to transfer back it to my personal name on 28th january 2014 and my no. started working when i was in India. But International Roaming they are asking for Rs. 10000 deposit. I travelled abroad previously with this no. with international roaming activated but never had to pay a single paisa deposit. Why now? i have been using for last 10.5 years and it is updated on all Banks, Internet Providers, Gas, Electricity bills etc. websites. Please let me know if anything can be done to activate this no. and activate international roaming when i am out of India. If anything can be done by going to some vodafone office in this country..it would be really great. Please let me know. Thanks and regards, Manjiri

PFB the email send to Vodafone and Appellete authority Hello, I have just spoken to Abhishek on 198 regarding my 64Kbps speed. May I remind you that I have first Subscribe to 1GB data plan worth Rs; 250/- and then on 10th Of Feb 2014 started using Plan of 2GB worth Rs. 450/- activated on 9th of Feb 2014. My speed reduced to 64 kbps on 11th or 12th. Spoken to someone on 198 and as per him I should have been receiving call within 4 hrs and issue would have been rectified. Till date no call and issue is at it is. Again spoken to today (Wow Experience) Abhishek and as per him I will have to use 2GB plan worth Rs. 450/-(Mind you this for 3G) at the rate of 64Kbps till 2Gb.. Wow what a company policy.. Paying and using 64 Kbps for 3G plan... Seriously... I thought I should better quit this company.. Called to retention team and Spoken to Sabina.. She was so wonderful that as per her I have crossed the limit o[censored]sage and as per her I have used 2500 MB data.. Tried to explain her that on dialling *111# I am getting used data till date around 1500 MB. Still Showing the same... But as per her I was wrong.. Ok she was from vodafone and was Super Smart and Intelligent, so I said ok I am wrong. and you are right. Then I asked her then what happened to my other 1GB plan and she was mum.(As Expected. Even I knew she will disconnect my call now.My biggest Mistake Pointing the right thing.. oops I made mistake). And then as expected she put my call on hold. And guess what my call was dsconnected.. Yippeee .. these agents whether supervisors or retention team are the same. I knew if I am going to point out right thing my phone will be disconnected again. Again called call transferred to retention team. Someone picked"aahh hmmm Hello aapki baat "Dont Know" se ho rhi h" Yar number band kr do mera" Call disconnected... Again called spoken to I think Deepak... Finally he processed my request.. Did nt received Survey Otherwise I would have given him 5Marks. Out standing.. Wonder what he is doing In Vodafone... A humble request to you Vodafone Care"Please do not play with emotions of the customer. We are totally frustrated by your service..." One more request, please make sure that my number gets terminated at the earliest. Regards, Highly frustrated by your service Saumitra Pratap Singh [protected]

Recently I purchased VODA SIM NO. [protected], however after sometime it stopped working. When contacted customer care they told me that nothing wrong with the SIM.Why I am not receiving/unable to make call from this NO. Dr. Pratik Joshi

I am Dhiraj Sonagara working with EPIL my mobile no. [protected].
In january 2014 bill I was charged for the messages that I have not done.that too 14000 messages and that too same no.

[protected]
in fact
this no. was flashing on my phone with following message
Yo
u cannot comment this status since it has been removed to reply SMS to [protected].


even I had complained to Vodafone customer care after that flashing was stopped.
but I was handed over bill mor ethan 17thousand rupees.

REQUESTED SIR,

I have taken a new vadafone postpaid canection with plan STD 249 AND DATA PLAN CHE_PO_ MI3G650FU, ON 10th FEB 2014.
but my data plan has been activated after two days on 12/02/2014, and all the charges of my data from 10/02/2014 to 12/02/2014 added in my unbilled amount, so please the amount deducted from my unbiiled amount and reduce the data from my data plan.

please solve my problem as soon as possible and reduce my unbill amount.

Thank you

I was using the Vodafonenetwork with my brothers name since last year. I wanted this no. to transfer on my name. So I went to Vashi Vodafone center on 24 Jan 2014 with my brotherand submitted all the relevant documents required. Our query was Attain by Mr.ALAM Also we purchases new SIM card Rs 350. He promise that the new SIM will be activated in 2-3 days.So I waited till 29 Jan 2014 Wednesday No response from the Vodafone.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> So i called customer care he ensure that mycomplaint has been registered and they will call you in 24 Hrs. But there wasno call from them for next 2 days. So again call customer He advise the samething that my complaint has been registered and they will call you in 24 Hrs.This time i got a call fromCustomer care representative and his solution was that i should again visit Vodafone Main Center, Vashi. So i again visit Vodafone Main Center, Vashi.on 8th Feb 2014. There i meet Mr Alam but he was in hurry for his lunch so i explained my issue to another representative MrSHAHID. He ensure that he understand my problem and said i will resolve it on priority on same day. But myboth the SIMs are deactivated last 2days but still the new card is inactive. I am calling Mr. SHAHIDfrom last two days but he is not receiving my call from any other Number. I VERY FRUSTATED NOW ANDHOPE MY COMPLAINT HAS BEEN TAKEN ACCOUNT HERE.

Dear Sir/Madam i m neeraj kumar form fazilka (punjab) purchased a new vodafone postpaid number [protected] on 6.2.14 (thursday) and submit my all document.Ur staff meet me for verification on friday and he complete verfication and he say ur number will start saturday.on saturday i accept a call from vodafone and he say we want a copy of pan card i submit and he say ur number will start in some hour.every time i called i only get the reply that since today will start. please somebody tell me whether this problem will be solved or should I change my operator. Neeraj kumar Fazilka (punjab) [protected]

Vodafone is a very very thirdclass company.its always deduct our balance without inform.Vodafone`s Head Callcenter is located in ahmedabad and its team leader TAPAN JOSHI havent any knowledge of any qurey...if some one have same problem so feel free to contact me..[protected]

Hello..
I was using Vodafone 2G Internet from past 2 years. and it was the best
2G net provider for my area..
about 15-16 days my area's Internet speed just worst..
Previously I was getting 256kbps net surfing speed and my download speed
was 30-32KBps.
but from 15-16 days.. my surfing speed is 40-45kbps and my download
speed is 4-5KBps every time.
I already reported 3 times to their Customer Care, but they are just
giving ridiculous solutions.. like clear your history and your cache..
switch off your phone.. etc etc..
I have 3 Connection of Vodafone Prepaid for my 2 phones and 1 PC [using
modem]. getting same speed in every connection..
so i just asked my friends.. they are also complaining that they having
the same problems.
and main thing that Vodafone tower is just 200 miter from my home. so
definitely my network strength is high.
So.. Kindly please check our area's net service.. I want the speed back.
Else I am going to port to Reliance soon. :(

My Contact number : [protected] or [protected] or [protected]
My Area Pin : 743297

Hello.. I was using Vodafone 2G Internet from past 2 years. and it was the best 2G net provider for my area.. about 15-16 days my area's Internet speed just worst.. Previously I was getting 256kbps net surfing speed and my download speed was 30-32KBps. but from 15-16 days.. my surfing speed is 40-45kbps and my download speed is 4-5KBps every time. I already reported 3 times to their Customer Care, but they are just giving ridiculous solutions.. like clear your history and your cache.. switch off your phone.. etc etc.. I am 3 Connection of Vodafone Prepaid for my 2 phones and 1 PC [using modem]. getting same speed in every connection.. so i just asked my friends.. they are also complaining that they having the same problems. and main thing that Vodafone tower is just 200 miter from my home. so definitely my network strength is high. So.. Kindly please check our area's net service.. I want the speed back. Else I am going to port to Reliance soon. :( My Contact number : [protected] or [protected] or [protected] My Area Pin : 743297

On 5 feb i was received a postpaid no [protected] that time i had coverted my prepaid no to postpaid number and your vodafone dealer called me and ask about all detail and i had also tell free number on one no that is 75 Rs plan on my number but they do not start this number. if it is not free up to 3 or 5 day who will pay the amount of free number

Hi I want to register a Complain on Vodafone My Name is Rajesh and my Mobile no is [protected], I am using Vodafone Service since 9 Yrs and I have activated SMS Plan couple of years ago and I been sending sms to all my friends, This Month Vodafone has billed me 4200.When I called Customer Care they said the plan has, I asked I must have informed by Vodafone regarding the change in plan, The Exe said I have been informed by SMS(Which they have never send me any SMS), When I called Customer Care for further information they said they have sms me in Aug then he immediately said no its October 30, I asked him to connect the call to his Boss and I spoke to his TL he said they have sms me in November, There is no clarity from the Customer Care when they have send me SMS, Due to Vodafone mistake I been billed 4200 for No reasons.I wrote a mail to customer care as directed by the exe I did for which they asked me my mobile No i have replied them but there was no response when I called the customer care they asked me to wait for 48 Hrs I did but still I did not get any response, Now I have paid 4500 Including Rs 100 extra as a TIP to Vodafone as I am shifting to other network now, I know Vodafone will be least bothered to give me Fair bill or they will not even retain a customer I Thank Vodafone for all the Efforts they make to fool Customers Regards Rajesh

Dear Sir.

i am Amit Gupta having this vodafone number [protected] iregistered in the name of Nazirulla khan want to bring it to your notice that i have been charged for the data usage this month.
i already have a plan of 2gb 2g data @ 99 rental activated on my account, i went through the itemised bill of this month i.e. jan 2014, and found that my consumed data is just 1.4 gb which is less than 2gb as per my plan. still i have been charged for the usage below 2gb.
i have attached my this month bill for your reference,
kindly scrutinize the same and kindly do the needful

Regards
Amitkumar Gupta

The payment charged to me is very high i.e Rs 7274/- against my plan of 250/- for 1GB ; How it can be more the max limit of Rs 650/- for unlimited plan. Also i have advised to set the credit limit of Rs
800/- which was revised unilaterally from vodafone side to Rs 12800 /- which is
highly undesirable. It was done without my consent. As per them email was sent. But email addressed registered with vodafone was incorrect. Confirmation would have been sought from the user before
revising the limit to prevent such unpleasant billing to customer.


Lot os email and telecon has been exchanged and now they are using abusive language and threathening to send legal notice and collection agent at home.


Dear VODAFONE





The Queries remain unanswered





Why the credit limit revised unilaterally


How bill can exceed the plan having unlimited usage of 650 /- be not
charged, customer discrimination








Thanks &amp;amp; Regards

Satish G. Patankar
Manager M &amp;amp; R,

HPCL Vashi Terminal

[protected]
&amp;gt;&amp;gt;&amp;gt; On[protected] at
18:32, in message
&amp;lt;[protected].285857.[protected].JavaMail.[protected]@WIMNMEGAPP1&...⇄
"Vodafonecare Mum (MUM)" &amp;lt;vodafonecare.[protected]@vodafone.com&amp;gt; wrote:





























Dear
Mr. Patankar,


Thank
you for your email dated 25/11/13, regarding data usage charges for your
Vodafone mobile number [protected].

We
regret the inconvenience caused to you.

Further to our
conversation dated 26/11/13 on your alternate number [protected], we wish to
inform you that we have checked your bill dated 11/11/13 and we confirm that the
charges towards data usage are indeed accurate and payable.

We
wish to inform you that your total usage for bill dated 11/11/13 is 4175860KB
and you have received benefit of Rs. 2096.95 toward MBB_VOL_30d_250_1GB_3G plan.
Hence, post free usage you
are charged as per 2p/10kb as the usage was done on 3G network.

We
assure you that our Billing System accurately monitors and records usage of each
SIM Card. This ensures that you will be charged only for the service which you
have actually utilized.
Hence, we are unable to reverse the same.

Mr. Patankar,
we wish to inform you that the MBB_VOL_30d_250_1GB_3G plan is active on your
above mentioned Vodafone number, effective 09/10/13.

Additionally,
we wish to inform you that there is an outstanding amount of Rs. 7274.87 and we
request you to clear at the earliest to enjoy uninterrupted
services.

To know various
modes of the payment click the below mentioned link:

https://www.vodafone.in/postpaid/paymentchoices/pages/billpay_mum.aspx?cid=mum



Mr.
Patankar, given below is the Service Request reference number for your enquiry;
in case you need to check for more details on the same, you can share this
number along with your cell number with us.

Service Request
Number :[protected]
Also, the
interaction reference number is mentioned in the subject of the email; in case
you wish to write to us for the same query again, please do mention this number
in your email subject line. This will help us trace your previous
communications.
In case you
need any further assistance, please do call or email us. We'll do our best to
help you.




Happy to
help,


Vikram Nagdeo

Vodafone Care
Contact numbers
For
Enquiries : 111 or +91-[protected]
For
Complaints / Requests : 198 (toll free)
E-mail : vodafonecare.[protected]@vodafone.com

Website
:
www.vodafone.in


Dear
Customer, Need a new postpaid connection ? Would you
like to buy a USB connection? We are happy to Help. Simply send POST as an SMS
to 111 or alternately you can write to us at
[protected]@vodafone.com
or call on [protected] between 9am to 7pm you will get a call within 1 working
day and we will assist you in the convenience of your home.














































--Original Message--
From:
[protected]@hpcl.co.in
Date: 25/11/2013 1:45:57 PM
To:
Vodafonecare.[protected]@vodafone.com
Subject: Re: EXORBITANT BILLING ON NO
[protected]

Dear Sir

The payment charged to me is very high; How it
can be more the max limit of Rs 650/- for unlimited plan. Also i have advised
to set the credit limit of Rs 1000/- which was revised unilaterally from your
side to Rs 12800 /- which is highly undesirable. Confirmation would have been
sought from the user before revising the limit to prevent such unpleasant
billing to customer.

vodafone is known for its customer concern worldwide
, why cann't in india

&amp;gt;&amp;gt;&amp;gt; On[protected] at 13:05, in message
&amp;lt;[protected]@INEXM05W.internal.vodafone.com&amp;gt;,
"Vodafonecare Mum (MUM), Vodafone India" &amp;lt;Vodafonecare.[protected]@vodafone.com&amp;gt;
wrote:



Dear Mr. Satish,

Thank you for your email dated
22/11/13, regarding disconnection of your Vodafone mobile number
[protected].

We confirm that your request for disconnection will be
processed on 29/11/13.

We would like to inform you that, there is an
amount due of Rs. 7274.87 as per your bills dated 11/11/13, which has a payment
due date of 29/11/13.

To clear the above amount, you could make an online
payment on our website www.vodafone.in or visit any of nearby Vodafone store,
kindly refer the list of stores in below
link.

http://www.vodafone.in/pages/vodafone_stores.aspx?cid=mum

Mr.
Satish, please note, you will be charged the monthly rentals for your tariff on
pro-rate basis, for the period 11/11/13 to 28/11/13. However, the rentals for
any Value added services are not charged on pro-rate basis.

Mr. Satish,
given below is the Service Request reference number for your request in case you
need to check the status on your e-mail, you can share this number along with
your cell number with us.

Service Request Number : [protected].

In
case you need any further assistance, please do call or email us. We'll do our
best to help you.

Happy to help,

Muthukrishna Thevar
Contact
numbers
Vodafone Care
For Enquiries :
111 or +91-[protected]
For Complaints / Requests : 198 (toll
free)

Fax :
+[protected]

E-mail :
Vodafonecare.[protected]@vodafone.com
Website
: www.vodafone.in