Vodafone India Complaints & Reviews

Hello, I am from Bellandur area of Bangalore. From[protected], the vodafone network has severe problems in this area. The outgoing & incoming calls are not getting connected most of the times. Only the SMS works always. On registering the complaint with 198, got a feedback time of 3rd Jan, 2014. This resolution time is quite late, since the users in the entire area are affected. Request the higher authorities in Vodafone to accord priority to resolve this issue.

Today after visiting Vodafone Mini store, owned by Mehta Telecom, Manek Building, Nr. Goandevi Temple, felt that is distributed by Vodafone to ‘Gunda’ or ‘Bhailog’. I went there for new prepaid connection and after having enquiry & filling up form thought of not to go with prepaid instead will go for corporate post paid connection. So I simply said I don’t want to have prepaid connection will take it from my office because of this owner lost his temper and started shouting and abusing me. I told executive out there is this responsible behavior then he was like whatever owner does is correct and simply ignored my complaint. If customer denies any thing on last minute do you give mini store owners tight to abuse? I have recording of this abuse and initially thought of going to Police but thought of complaining Vodafone for such abuse and resolve issue amicably. Kindly help to get an apology over phone or written from owner and will close this matter here otherwise I would be forced to take legal action if issue is not resolved. Please feel free to contact me on [protected]@rediffmail.com

Respected all, I paid rs500/- to vodafone collection agency for bill payment and they said that rs128/- will bill waived off...my actual amount was rs627.90/- after paying my amount they have not waived the rs128/- and on 25/12/2013 my nxt bill will genret with this again i have to pay this amount plus next bill with late payment charges...what is all this happing i want this amount to be waived off and late payment charges which will genret in next bill i.e bill dated 25/12/2013..the agency name is AGILE BUSSINESS, collector name:rafiq, and his number is [protected], after makeing calls to him he just say it will be done...is this the way customer are treated below im attch my bill payment reciept kindly help me in this mater...My number is [protected] Thanking You

Dear all,
A message from very very frustrated customer,
Myself Ashok Kandalkar and my Vodafone number is [protected], I have so many issues with Vodafone service which I received within last 4 - 5 months
1) Basic International roaming services -
within last 4 months I went overseas 3 times and every time before going there I activate "Basic international roaming services" but surprisingly every time it didn't work and every time when I returned back I bring this issue with Nodal officer and Appellate officer, each time they ensure me that next time I won't face this issue but every time I face same issue,
it's only last time after following over the email from overseas location for not able to get the network after one week they resolve this issue.
no matter in which situation you are they takes their standard time to reply over the emails which is 2 days (need to mention - working days)

2) Every time after returning back from overseas faced issues of no network (even though I switch off my handset many times to update the location, removed sim card & put back but all these tricks didn't work ) after 4 ~ 5 hours followup with customer care executives from another alternate number it worked

3) Every time after returning back from overseas faced issues with internet not working even though network is working, for this issue also had follow up with Nodal officer for more than 2 days and after that this services resumed

the way nodal officers (Mr. Sandip, Ms.Sonali) and Appellate officers (Ms. Harini and Mr. Ankit) handles all these issues are very irresponsibly, they blindly commit that the issue will get resolve by within 1 or 2 days, will arrange call back, will send email to update on this, someone from technical department will call me
but no one calls back and have to call them again to get the updates on the issues.

if customer is getting so irresponsible response from Nodal officers and Appellate officers where should customer goes.
(I have tried so many times to reach to Appellate officers on the number[protected] on 23rd & 24th December 2013 but no one answer the phone )

very very frustrated with Vodafone services and finally decided to switch to other network, no point to stick to such service provider who doesn't value it's customers.

Thanks everyone for providing such "fantastic" service
Ashok Kandalkar
[protected]

My vodafone number is [protected] and i am from mumbai. Vodafone company is harassing and asking for the charges for internet usage, and not ready to give any details. Outgoing services are blocked and still asking for the payment. They are not ready to give me the details of where i have used internet (As per the conversation - they are informing that when it is used, but not ready to inform where it is used), and only asking for the payment, also not ready to give me any complaint number / docket number. There is a possibility that, tomorrow vodafone can inform me that i have surfed some vulgar / porn websites which is prohibited and ask for some ransom amount also, as per their wish. Vodafone can give me details of mobile numbers or land line numbers (Itemized bill) where i have called, from where i have received the call, which handset i am using, my location etc, but not ready to give me the details of internet usage and try to cheat and ask for more money. I have send an email to nodal officer, but came to know from the vodafone call center person that the reply received from call center person and nodal officer will be the same. I have also informed them in writing that, they can disconnect my number [protected] temporarily till the dispute is over, but they are not replying to the same also and giving diplomatic answers and skip the main questions. Company is harassing me by calling for payment reminders, but not ready to give me any details. Now they are informing me that data usage is more. I have already informed them in writing that they can disconnect my line temporarily till the matter is solved, but they are not giving any reply to the same and asking for more money. Their executives are not ready to give any complaint number also which is a violation of government law. They misguide in email writing. They are calling me for settlement but not ready to give me in writing and asking for commitment and demanding more money, it like an extortion and public goondas demand. Vodafone india company seems confused how much to be ask for the payment from the customer.

Dear Sir/Madam I have been using vodafone([protected]) for the last 3 years. Now the moment I have changed my handset to HTC DESIRE, I have been getting nearly 20 messages from the number "50", of vodafone promotional services, which is really annoying. I submitted a complain on their website and googled the problem to find a solution, but coudnt find one. Please look into the complain and reply back. I have registered for DND since long, and this problem started coming just 10 days ago.

Today I got a call from Vodafone complaints dispute resolution stating that I have been given a credit of 2806, which is actually more than what should have been given. This was in response to my email stating that their calculation of INR 2806 is wrong as they considered 12 months as base, the correct figure is 3230 as the base is 13 months.

The executive argued stating the actual calculation being 899 * 7 months = 6239 and hence, balance is[protected] = 706!!

This is highly preposterous and cheating !!!

I am attaching a picture showing the evidences clearly stating that Vodafone is a cheat.!

I am very disappointed at their non professional conduct and more over ill treatment to valued customers...

I am Raising this as a new complaint since I trusted vodafone on their responses and marked the earlier complaint as resolved..!

Vodafone India has charged me for the BBM plan and is not providing me with the internet service from past 4 days and today the 5th day (It means that my Rs.12-15 are wasted without any use). Despite of making calls to the customer service center of theirs the people people working over there are unable to solve the problem or not forwarding my call to the senior executives. I called 3 times to the customer center and the people are not responding nicely. Sometimes their computer gets hanged or due to technical problem they are unable to forward the call. When they can't operate well internally how can they expect to operate such a big company ? yash parekh [protected] Date:-23/12/13

I haven`t used my 3G dongle (no [protected]) for a few months and recharged it on Dec 6th. When I tried to connect to internet it is giving the message "Service Not Activated". I called the customer care who suggested to visit the vodafone store. The executive in vodafone store told me to recharge with 10/- in order for it to work. As I still couldn't use my dongle, I wrote Nodal officer in mumbai. They called me and told that since recharge is successful and connection is not active it is problem with the SIM and told me to take new SIM. I visited the vodafone store again and bought a SIM by spending additional 30/-. Still my dongle didn't work. When I again wrote to Nodal, they responded today(after 4 days) saying that my service is deactivated as i didn't use dongle for 3 months. Why they couldn't tell me this thing and correct the problem when I contacted the vodafone care/store for the 1st time? Now when I asked them to increase the validity that is lost while running around vodafone customer care and reimburse extra money spent on useless trials they suggested they are replying that "they regret that they cannot do that now". This clearly shows vodafone customer care is not trustworthy or reliable.

I have called 20 times to customer care, and have been on hold for more than 2 minutes everytime. Still without solution of my problem. I am going to post it on facebook, twitter everywhere ... I have to change my email id for EBILL. But unable to change it. As unable to send the message to 111 - dont know why. Have reinserted my sim. No results. Have checked my message centre number still no results. Customer care is doing nothing to solve it.. I am going to complain and case on vodafone as my all private data will be mailed to some other person. right one is : [protected]@gmail.com but they have written it : gopal.[protected]@gmail.com How foolish they are without asking from me they updated my email id. and they are sucking me ., ,

Hi, I am facing problem of No / poor data network in one particular area (Vaishali nagar in Indore). Incidently my residence is here, hence major time of day I don't get data network. I have complained on this issue 3 times to Vodafone call centre, they are neither understanding the problem nor showing any intent to understand. I am repeatedly told to refresh settings or reboot mobile. I have done it still no improvement. This problem is not there when I move away by about 500 metres on any direction. Your help is required to make Vodafone realise customers' actual issues.

i found that rs.49 has been deducted from my main balance. When i tried to find where it was gone it showed that it was gone in some"symboitic game download ". ALTHOUGH NO MESSAGE WAS RECEIVED BY ME. when i talked to costumer care she(ms Pooja Kashyap) was very rude and refused to tell me the details. i called again then the same person picked the call. i inquired about that then she again was refused to file a complain and kept on telling that it is my mistake and can not be recovered. i asked about the service that was activated then she said there is no service means my total money will be total waste.No recovery, no service. i asked her to refer me to her seniors then she said she can not do that.

Your customer care person telling that contact nearest Vodafone mini store, but when i approach store they doesn't know anything. i went on yesterday to kumbakonam ( Vodafone Mini store) they told we don't know about it, u contact customer care!!! I don't know why the Vodafone store person are unaware!!! U may contact at any time from 11 am ... Thanks and regards D.Arunkumar [protected]

Hi sir/madam,

Herewith i would like to inform you that i wish to change the mobile network through portability by retaining the same number. so i already sent SMS to Vodafone care followed by (PORT [protected]) to 1900, they also sent the portability code but today i received that your portability code is not valid and expired.I contact to the customer care they replied me that your mobile number in special offer and i am unaware of that offer still now ! and it is in contractual obligation.

Who are they to decide themselves and activate the special pack???? without my knowledge?

It is my second complaint about VODAFONE.

Thanks and Regards
D.Arunkumar
[protected]

I have been a loyal customer to Vodafone Since 2009. I had numbers [protected] in the janakpuri, new delhi. But, now I will no longer support vodafone and will not recommend it to anyone. I have no intention of paying my outstanding Bill unless this issue is resolved completely. You may call me on [protected] once this has been resolved.

Thanks

Hi Team, On the 14th Dec I got a call from Rahul Das at 2pm who identified him self as the laywer for Vodafone and informed me as I need to do the payment of 12000 Vodafone pending bill within 7pm evening. I informed him as what was the exact reason for me not paying the pending amount, but any How I managed to pay 5000 on 14/12/2013 receipt attached and I was informed by him as I need to pay the rest of the amount by Monday 16/12/2013. I havent got any call from Vodafone on Sunday 15/12/2013 I got a call from Sunil on Monday 16/12/2013 at 11:00am to inquire about the payment not being processed and informed me to speak with Rahul Das immediately. I sopke with Rahul Das and informed that am still in the process of collecting the money. MR Das called my father and informed as if I will not pay then a legal notice will be charged against my name. He did called me back on the same day and asked if the payment has been done. I told him that I was not able to arrange the money so please proceed as per your process. Rahul Spoke to me: That Fine there is no need of paying any amount I will forward a legal notice to your permanent address, I told him why will you forward it to my permanent address as am in Bangalore. I did informed him that you take my address and forward the notice to the Bangalore address as I am the customer. He just simply refused and Disconnected the call. On 17/12/2013 I got a call from a name Kumar from Vodafone [protected] and he literally absued me like anything. Again the called my Father and my Sister and abused them too. I called Rahul Das and informed him as the conversation we had yesterday you were supposed to forward the notice to my permanent address and how come the Vodafone people are calling my Family and absuing them, he informed as you havent paid so we hasve forwarded the case to the recovery department. and they will call all your friends family and relatives and abuse them unless the payment is made. Is this what you called Customer Serivce As I went through your policy it clearly states that if the customer is not in the scene then the reference sholud be contacted and be asked.. It has not been mentioned anywhere to call and directly abuse them directly. I have informed Rahul Das to give me the contact details of the person who has called my Family and abused but he was least interested. All my payments are cleared as off now.. My Main concern is about Abusing my Dad and Sister as they were not at all in the scene. Does Vodafone gives the option if a customer is not able to make payment then the customer's family will be called and abused. On inquiring they are not admitting that the call was made from Vodafone. But i have clear proof of all the numbers that was used. Calls came from[protected], [protected], [protected] Person Associated: Rahul Das, Kumar, Sunil

Res.Sir,
i the above mentioned no.[protected], had complaint regarding wrong billing charged for internet used, if i have not requested for any type of plan & neither i have opted for it in my post paid plan but till you had charged me billing of Rs.3037.89 which is injustice against post plan consumer which is not tolerable.also the person who have issued the card mr.mahesh kharchane, marketing officer nashik with mob.no.[protected] has agreed their mistake, but not comitted to pay the amt.by him, hence kindly solve the matter, so as otherwise iam in a position to draft a complaint against vodafone in consumer forum regarding if i have not reqested for the internet service or pack how can you charge for the same against hidden downloading by the smart phone, & why should i bear for that?@Nitin Patil

My name is Mohammad Salim. I am a vodafone customer having mobile no. [protected]. Since evening somebody who has identified himself as R K Batra has been repeatedly calling me and threatening me. Kindly let me know the name and address of this person so that I can file a complaint with the police. Also take appropriate action at your end. You may check and verify the calls made from this number to me.

sir, my self gunjan, i living at c-96 gali no. 4 nagli vihar(harphool vihar) baprola new delhi. i donot know that how could be two postpaid connection is issue from my ID. I requested to you please close this number . your field office come to my house for enquiry. he has given this information about two number .

I am a vodafone corporate customer and have been using 199 BLaze plan. My complaint is: I have been charged inappropriately for all incoming calls while roaming during 12.11.2013 to 17.11.2013 in the last bill of my vodafone number. I am sure of the charges to be inappropriate because I had already subscribed for a pack namely "ROAM PROMO (IC FREE) 75 RENT" which was valid for period 12.11.2013 to 28.11.2013 (which is also indicated and billed in the bill along with the incoming charges mentioned above). This pack was subscribed by me on guidance from Vodafone customer care executive for making incoming calls free during roaming.

Further, I have written several emails to the corporate id "corporatecare.[protected]@vodafone.com" of vodafone only to receive absurd responses as below. Please follow all emails below and you will understand why I call their responses as absurd (which is a very polite word I am sure to be using).



From: "Aashish "
Date: 17 Dec 2013 10:52
Subject: Re: Re: Vodafone E-Bill Query - Account No :5.26978.00.00.101777
To: "CORPORATECAREDEL (DEL-NE), Vodafone India" <Corporatecare.[protected]@vodafone.com>
Cc:

Dear team,
I don't think you are even reading the contents of my email and there is a set content (that you also have posted me in earlier two occassions below) that you have to reply to all your customers who are having an issue in their bill. I've done enough to explain you my query regarding this bill and instead of replying to my query you have been giving me some set content which even doesn't have a relation with my query. I have collected all relevant telephonic calls as well as email proofs and I am now going to pursue this matter in consumer court with you guys.
Thanks & Regards,
Aashish
+91-9*********
On 17 Dec 2013 04:37, "CORPORATECAREDEL (DEL-NE), Vodafone India" <Corporatecare.[protected]@vodafone.com> wrote:
Dear Sir/Madame,
Thank you for your email dated 16.12.13 regarding the billing charges for your mobile number.
We would like to inform you that the appended numbers in your e-mail relate to our server numbers. The time duration mentioned in the bill co-relates with the time monitored at our Switch.
Please be assured that we can never charge you for calls or SMS which are not initiated on your SIM card, as our switch accurately monitors and records the usage of each SIM card, thus ensuring complete security and reliability.

As per the detail mentioned above, we regret to state that we would not be able to reverse the charges for the genuine usage initiated from your SIM card.
In case you need further assistance, please do call or email us. We’ll do our best to help you.

Happy to help,

Sukhmeet Singh
Vodafone Care

Contact numbers
Vodafone Care: 111 or +91- [protected]
Fax number: +91- [protected]
E-mail: corporatecare.[protected]@vodafone.com
Website: www.vodafone.in
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Manage your Vodafone account on the go with this must-have app on your mobile phone. Whether it’s about paying your phone bill, recharging your Prepaid, tracking service requests, or simply subscribing to the best offers, this app will help you do everything on the move.
So, go ahead and download it for free on your smart phone now! Visit http://m.vodafone.in/vfapp on your mobile browser.
-----Original Message-----
From:[*********@gmail.com]
Sent:Monday, December 16, 2013 2:16 PM
To:[corporatecare.[protected]@vodafone.com]
Cc:[]
Subject:Re: <[Ref-6945801]>Re: Re: Vodafone E-Bill Query - Account No :5.26978.00.00.101777
Hi Team,

I don't think I was able to follow you on your below email contents. I am
not talking about the incorrect calls reflected on the bill instead what I
am talking of are the incorrect charges against those incoming calls.

Can you please refer the bill for my sim card number +91-9********* for
bill period 03.11.2013 to 02.12.2013 and answer the below query.

Query: I have been charged for a pack "ROAM PROMO (IC FREE) 75 RENT" for
period 12.11.2013 to 28.11.2013. So does this mean I wouldn't have been
charged for incoming calls while roaming during this period? . If not, what
is this pack for ?

I am a software engineer myself, so donot try to teach me of the server
synchronisation and basics, rather I request to please look why I am
charged for all incoming calls during 12.11.2013 till 17.11.2013 when the
aforesaid pack was subscribed by me on guidance from your customer care
executive for making incoming calls free during roaming. Please feel free
to give me a call if we still have a disconnect. But I want your reply on
this as soon as possible before approaching my legal advisor in this matter.

Thanks & Regards,
Aashish
+91-9*********
On 15 Dec 2013 11:31, "CORPORATECAREDEL (DEL-NE), Vodafone India" <
Corporatecare.[protected]@vodafone.com> wrote:

Dear Sir/Madame,

Thank you for your email dated 14.12.13 regarding the billing charges for
your mobile number.

We would like to inform you that the appended numbers in your e-mail
relate to our server numbers. The time duration mentioned in the bill
co-relates with the time monitored at our Switch.

Please be assured that we can never charge you for calls or SMS which are
not initiated on your SIM card, as our switch accurately monitors and
records the usage of each SIM card, thus ensuring complete security and
reliability.

As per the detail mentioned above, we regret to state that we would not be
able to reverse the charges for the genuine usage initiated from your SIM
card.

In case you need further assistance, please do call or email us. We???ll do
our best to help you.


Happy to help,

Gaurav Rana

Vodafone Care

Contact numbers
Vodafone Care: 111 or +91- [protected]
Fax number: +91- [protected]
E-mail: corporatecare.[protected]@vodafone.com
Website: www.vodafone.in



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2p/10KB.



*Vodafone introduces My Vodafone app!*

Manage your Vodafone account on the go with this must-have app on your
> mobile phone. Whether it???s about paying your phone bill, recharging your
> Prepaid, tracking service requests, or simply subscribing to the best
> offers, this app will help you do everything on the move.
>
> *So, go ahead and download it for free on your smart phone now!** Visit
> http://m.vodafone.in/vfapp on your mobile
> browser.*
> -----Original Message-----
> From:[*********@gmail.com]
> Sent:Saturday, December 14, 2013 12:28 AM
> To:[corporatecare.[protected]@vodafone.com]
> Cc:[]
> Subject:Re: Vodafone E-Bill Query - Account No :5.26978.00.00.101777
>
> Hi Team,
>
> I am still to hear a response from you on my below query. Thus, it is
> sincerely requested from you to please provide your response on the same.
>
> Thanks & Regards,
> Aashish
> +91-9*********


> On 10 Dec 2013 14:23, "Aashish" wrote:
>
> >
> > Hi Team,
> >
> > Please see the email below that I received this month regarding the ebill
> > for my Vodafone mobile number +91-9********* for the bill period 03.112013
> > to 02.12.2013. I have a query regarding this bill and need your help in
> > understanding the charges under the head ???Roaming???. The charges that I want
> > an understanding for are for ???incoming??? and ???roaming call forward??? under
> > the head ???roaming???. I believe both of these charges are for the incoming
> > calls attended while roaming. Further, I feel these charges are
> > inappropriate in this bill as I already had subscribed for a pack ???ROAM
> > PROMO (IC FREE) 75 RENT??? (an amount has also been charged for this in this
> > bill) which I was conveyed, is meant for making the incoming calls charge
> > free while roaming across India. Please look into this issue urgently so
> > that I can arrive at an amount to pay against this bill.
> >
> > Thanks & Regards,
> > Aashish
> > +91-9*********