Vodafone India Complaints & Reviews

Hi Team, Issue:: I have taken two connections in my name with the Vodafone Postpaid plan, they are mobile numbers [protected] and [protected] for my relative during Nov'13. Since Nov'13, they haven't paid the bill and I have been asked to make the outstanding payment as the connection was taken in my name. I have tried reaching my relative as they are not at all picking the call and not responding, finally I have to pay the entire outstanding which I did it on Friday morning and the Vodafone Bill payment Receipt no. for my outstanding Rs 1935 is MHCC[protected]. When I requested them to terminate / disconnect the two mob No.s [protected] and [protected] which are taken in my name, they are asking me to send an email from the registered email address. While getting the SIM Card, I have submitted all my proofs, and for email statements they asked me to mention the relative's email address and I have also mentioned my relatives address now the issue is they are not at all paying the money and not reachable, hence I wanted to terminate / disconnect the two mob no's [protected] and [protected] as soon as possible, without further delay as I have cleared all the outstanding and I CANNOT AFFORD TO MAKE ANY PAYMENT AGAIN AND I AM REALLY STRUGGLING WITH MY FINANCIAL CRISIS. I have copied and pasted the entire email conversation with the Vodafone help desk for your reference. Thanks & Regards, Bhaskar R +[protected] Me To [protected]@billdesk.comappellate.[protected]@vodafone.comnodal.[protected]@voda...⇄ Today at 11:18 PM Hi Team, Could you kindly confirm this issue ASAP, thanks. Regards, Bhaskar R +[protected] Hide message history On Sunday, 26 January 2014 9:39 PM, Bhaskar Rajaram <[protected]@yahoo.in> wrote: Hi Team, I could you understand your terms and conditions, but the registered email address is my relatives and I am unable to speak with them and not they not all paying the bill and also not picking the call. It is me who have submitted my identify proofs behalf of them and it is me who have paid their bills for the past three months, since the connection has given. Hence Kindly terminate this with immediate effect. IF YOU ARE NOT DEACTIVATE OR TERMINATING THE BELOW MENTIONED NO.S FOR WHOSOEVER REASON, I HEREBY DECLARE THAT I WILL NOT BE HELD RESPONSIBLE FOR MAKING THE PAYMENT. PLEASE LET ME KNOW OTHERWISE I MAY HAVE TO LEGALLY APPLY FOR A CASE IN THE CONSUMER COURT IF YOU AREN'T TERMINATING THIS REQUEST AS I CAN'T AFFORD TO PAY ANY MONEY. Regards, Bhaskar +[protected] On Saturday, 25 January 2014 2:08 PM, AppellateTN <appellate.[protected]@vodafone.com> wrote: Dear Sir/Madam, We have received your email dated 24/01/14 regarding the concern related for your mobile numbers [protected] and [protected] Sir, we kindly request you to forward your mail from the registered email id to process your request. In order to update your email id, we request you to send SMS as EMAIL <SPACE > EMAIL ID to 111 (Toll Free) from your mobile number. Please be informed that the email id change will be updated within 4 working hours. Kindly find the docket number[protected] for your reference. In case you need further assistance, please do call or email us. We?ll do our best to help you. Happy to help, Harsha Murthy Appellate Authority Contact numbers Vodafone Care : 111 or CHN @ +91- [protected], RTN @ +91 - [protected] For complaints/requests : 198 (toll free) Appellate Number : For Chennai contact +91- [protected] : For Rest of Tamilnadu incl., Puducherry, Contact : +91-[protected] (Available between 9:30 a.m. to 6 p.m. Monday to Friday) Fax number : +91- [protected] E-mail :appellate.[protected]@vodafone.com Website : www.vodafone.in From: Bhaskar Rajaram [mailto:[protected]@yahoo.in] Sent: 24 January 2014 10:52 AM To: Nizar Ahamed (CHN); RTN-CS-Appellate TamilNadu; RTN-CS-Nodal Tamilnadu; CHN-CSG-VODAFONECARE Subject: Fw: Vodafone Postpaid disconnection request_VERY URGENT ESCALATION Hi Team, Mob # [protected] and [protected] Postpaid connection. I request you to kindly terminate the below two connections which are taken in my name. Kindly terminate this connection with immediate effect without any further delay. I hereby declare that, I will not be held responsible if I have been asked for any further payments in the future. Kindly don't ever activate (which is in deactivate mode now) the mob no.S # with/without my notice in the future and do not ask me to make the payment as my relative is not at all paying the money and I am making this payment. Thanks & Regards, Bhaskar R +[protected] On Friday, 24 January 2014 8:54 AM, Bhaskar Rajaram <[protected]@yahoo.in> wrote: Hi Nizar, Kindly don't ever activate the mob no. # with/without my notice in the future and do not ask me to make the payment as my relative is not at all paying the money and I am making this payment. Kindly call me and confirm the status ASAP. Regards, Bhaskar R +[protected] On Friday, 24 January 2014 8:50 AM, Bhaskar Rajaram <[protected]@yahoo.in> wrote: On, Bhaskar Rajaram <[protected]@yahoo.in> wrote: Hi Team, As discussed with the Executive, Sunil, I have made the payment for the Mob # [protected], and please see the transaction details below. Kindly terminate this connection with immediate effect without any further delay. I have paid the amount that you have asked for Rs 1935. I hereby declare that, I will not be held responsible if I have been asked for any further payments in the future. Kindly don't ever activate the mob no. # with/without my notice in the future and do not ask me to make the payment as my relative is not at all paying the money and I am making this payment. Thanks & Regards, Bhaskar R On Friday, 24 January 2014 8:38 AM, Vodafone <[protected]@billdesk.com> wrote: Dear Subscriber, Thank you for your Vodafone payment with the details below: Vodafone Mobile No : [protected] Subscriber ID : 5.60444.00.00.100055 Payment Amount (Rs Ps) : 1935.00 Payment Date : [protected]:31:13 Transaction ID : MHCC[protected] Payment status : SUCCESS Please quote your Transaction ID for any queries relating to this request. eBay Offer - Congratulations! You are now eligible for a voucher for Rs 750/- or 7% discount(whichever is lower) from eBay on your next purchase from www.ebay.in. Your eBAY Voucher is T07Z5MS6TN; and this voucher will be valid upto March 31, 2014. Happy to help! Click here to enrol for Direct Debit Vodafone Care Website: http://www.vodafone.in PLEASE DO NOT REPLY TO THIS MAIL. THIS IS AN AUTO GENERATED MAIL AND REPLIES TO THIS EMAIL ID ARE NOT ATTENDED TO. PLEASE CALL US AT OUR 24-HOUR CUSTOMER CARE CENTRE FOR ANY QUERIES OR CLARIFICATIONS.

Hi Admin, I am a working professional from Madhapur. I used vodafone postpaid services for almost 2 years. Recentlly (3 months back) they sent me an sms to submit the documents and I went to their vodafone store and submitted the documents. at that time, I asked them to transfer the connections to other name as my cousin using the CUG and i am no more with the company. I asked my cousin to transfer the connection and he went to the store and submitted the required documents mentioned by the executives. they disconnected the numbers even after we submitted the documents and after 40-45 days, they simply said that we cannot process the request and is not possible to activate the sim. We then told them to disconnect the numbers and close the accounts. As we already have 200 rupees as security deposit in the account and the plan was 149 rupees, We told them to settle the payments and close the services. We even mentioned that to adjust the bill amount with the security deposit and close the account and they told that they’ll do the same. Few days back I got an email from them asking to pay 1001 rupees as a pending amount. Even though we have not used their services and asked them to close the accounts before 45 days. How come we should pay the bill. This clearly explains how their customer service is and how they want to collect more and more money from it’s customers. I want to go ahead legally to sue their services and mis communications. Anybody suggest me the best option to sue them and their service. Thanks, Raghu Ram

[protected], this call constantly gives missed call at any part of the night, when I called back once to see who this was, there was a dirty conversation. Everyday getting missed calls at night is harassing. I need help from Vodafone so that I could register an FIR if this persists.

Dear sir/ madam, I have purchase new 30/-rs Vodafone card but i have scratched wrongly 16 digit pin no pls recharge me my mobile no -[protected] my email i [protected]@gmail.com coupon serial no: [protected] and pin no :813137*****37119

I was a Vodafone customer. My number was: [protected]. I was facing a problem with the service of Vodafone to a new place where I shifted and decided to change my service provider. I had a contractual agreement with Vodafone and requested them to terminate it as a part of the number portability service. I dropped them a mail on 3/10/13. They said it will take 2 days. Meanwhile I had also cleared my last due bill to clear any overdues. But shockingly enough, even after a couple of request mails and countless follow-up calls, my contractual agreement did not get terminated. They always said 2 days but it never happened. It was me who always followed up but their was no help from Vodafone. Meanwhile, 2 months passed by and I had 2 monthly bills from Vodafone. They did call me to clear my bill but never to assist my complaint. A process which could have taken just a week at max., took 2 months and was yet not resolved. Eventually I mailed them on 12/12/13 that I was discarding their card as I was frustrated by their unprofessional cunning behaviour of forcefully retaining a customer. Then eventually, I think when they realized the seriousness of my words, they terminated my contract on 14/12/13 approximately but it was too late by then. Today they are continuously harassing the person whose alternate number I had given to clear that dues. But I don’t understand, why should I pay for their delays (I had no option but to use their number). They talk about customer service, I would say they harassed me by their unprofessional service. I showed my loyalty as a customer by waiting for so many days/ months so that they could terminate my contract but their behaviour towards me was fraudulent. I am not ready to clear my dues and I request them not to harass the person whose alternative number I have given. I am always available on email: [protected]@gmail.com

Hi,

I had recharged at Rs.100/- at your website for my vodafone number. The recharge was unsuccessful but the amount is been debited from my account. Please do the needful as soon as possible.

PFA proof for the same.



Regards,
Divya

hi, Ive been in and out of the vodafone stores plenty times in the last 3 months and in total vain. I have been using a corporate connection with vodafone ([protected]) karnataka circle since 2007 (then Hutch). for the last three months ive been extremely dissatisfied with the internet service. my mobile receives internet through a 2g connection displaying a 'E', while this 2g connection is an unlimited plan, my Monthly bill displays rentals for 2g, a 3g pack (sometimes even 2 different 3g packs) & charges for exceeding 3g data. i have tried giving requests to cancel the 3g plan and let me live off a 2g connection, Nothing. Ive tried to get rid of the 2g so that i can actually use 3g since im paying for it, Nothing. The guys at the store even had my sim replaced citing that the sim was old, Nothing!!! This entire issue started when i received a mail from vodafone with an offer to use their 3g plan for a period of 2 months ( a promotional mail) for a certain cost post which my plan was to automatically drop down to my 2g service. and i did so and quiet frankly was happy with the plan then. (250 rs for 1Gb of data). but even since the plan dropped out my bill reflects 3g month on month and no amount of compalints seem to sort this out. on account of this 3g billing and excess data charges my bill inflates upto twice of what it normally was. my last month bill even reflects an unlimited 3g plan (650 rs) and yet im being charged for excess usage. Quiet frankly this is Ridiculous. i have tried resolving this over the phone (customer care) and even through the vodafone stores, im tired of constantly asking for this to be resolved. i need someone to either sort this out for me or guide me on how it is done.

Yesterday I recharged my Vodafone no. [protected] with Rs. 650 3G net pack. Their website clearly tells that this is a 30 days pack. but upon recharge I got only 28 days validity. Then I contacted their customer care executive, she told me that it is a 28 days pack and the site has inaccurate information. When I asked her to extend my validity to 30 days or alternatively refund me my money ( Since I am not getting what I was offered, I m simply not interested in the deal anymore) she told none of the is possible.

In the month of December 10th 2013, I have deactivated the Rs. 500 plan and activated Rs. 199 plan in my number [protected]. Because of not getting a data usage details properly. But when bill generated as 820.43 rs for data usage. Asked for the waiver but not at all getting proper information. If I asked for the waiver there is no possible for the waiver they are telling in Customer Care as it charged as per the pro rental

I got a call from a number[protected] informing me that my number has won lottery of Rs. 25 lacs. He also asked me to call on a number ([protected]) for further details. when I enquired why is this number of more than 10 digits, he told me that it is a computerised number. When I called on that number, he told me that I have won the lottery which was organised on the occasion of birthday of Vodafone's managing director's son. He asked me to get a recharge of Rs 250 done and I'll recieve rs 500.. He also asked me to switch off my number till tomorrow morning and call him at 9am to provide my a/c number so that the amount can be transferred in my a/c directly. Now when I'm not switching off my number, they are continuously calling me to switch off my number.. Please help! I don't want them to disturb me anymore.

I offered and convinced very hard to go for a postpaid plan from prepaid, promising to me that there will not be any change to the plan offered. But this is the second time when they started adding separate Data plan in my bill. The first time it was sorted after series of calls, but this time, they are adamant and not willing to take any action and I am forced to pay the bill. It is really pissing off, and I seek help. Thanks, Rahul Gaba

I am using the vodafone number [protected] for almost 4 years and have never made a single payment late. In Dec 2013, I went to Singapore and asked to activate Basic International Roaming. This roaming allows SMS and Incoming calls facility and Outgoing calls and Internet is barred. Since I had a Singapore number provided by my company I was fine with no Outgoing call and Internet. When the bill got generated, they charged me 4300 for Internt in Singapore. Asked them to rectify that and now they are saying that the bill is valid. I have written more than 6 mails to the company, Called more than 20 times to the Customer care and visited Vodafone Store and no one was ready to help me. The Customer care executive acknowledge that BASIC International roaming cannot give Internet facility but they dont help me recify the problem. Now they are threatening me that my number will be forfeited if I dont pay the money.

On 4/01/2014 Morning, I got a call from [protected] informing me about the lucky draw which i have won..futher they told me to check the sim card 4 digit no. for the conformation that they had given me fake...they told me to call state bank of india [[protected]] and confirm that 4 digit...i called that number and told them..i was shocked that i was getting an call from Pakistan..further they told me to tell my account number where they will transfer the money online...i told them mine and they told me to confirm it after this call..again i called them and asked them then they told me that they can't transfer the balance due to shortage of balance in my account and you have to submit 18000 of cash to State bank's general managers account.. I HAVE PERSONAL REQUEST FROM MY SIDE THAT PLEASE DO SOMETHING TO CATCH THEM TO STOP THESE FRAUDS AND UNWANTED CALLS..

Hi, I tried recharging mobile online. But always transaction is coming as failed. Tried from vodafone official site as well as Paytm. But not getting recharged. Raised grievance to HDFC for failed transactions. But they replied as no requests are coming to HDFC. Please resolve this as it is affecting most of vodafone customers in Karnataka only. Thanks Tijo

To whom ever it may concern, I have tried to activate message pack on 17th Jan 2014 and when first when I dialed *444*23# I got error message "connection problem" and next time when I dialed I got successful message, but in morning when I saw my balance I saw that I was charged twice. When I called customer support on 18th Jan, they registered a complaint "[protected]" and I have attached my mobile screen where you can see the same message followed by one more message. I was told that my money will be refunded in the next 48 hours, but its not. Today on 20th Jan I got a call from Vodafone technician named "Vinod" mentioning that I will not be refund and can take benefit of both the sms pack. This is ridiculous. Why should I use two message pack on the same number same month. This is horrible service I have ever received from Vodafone. Being the # one telecom service, they don't have good customer service and I am really dissatisfied with the service. The person on the phone (Vinod) didn't have proper info about my issue and he is saying that I have activated sms pack through customer support. You Vodafone guys should look into your records correctly before talking to customers..Again after that I called Customer serivice compaint # i.e. 198 and was not satisfied with the service. Please help!!!

Hello sir, m Rajshree bobade.i am not getting proper resolution from vodafone.it is too much pressuring from your vodafone team.no one is listening my problem Everyone saying only one thing.If my number have tech m 299 rental corporate plan.in which i get 5gb free.but the huge internet charges levied in bill. you all only saying, on the basis of pro data basis the bill is generated.why? And really vodafone Service is like troubling service.it is totally fraudness.so thats why, tommorow i am going consumer forum court to File the complaint.If you are giving Me proper bill by reducing all extra charges thn its ok.and bill should be around 300rs...as per my usage.otherwise Court will see you. Its not a joke to pay 8266rs bill.When i got 5gb free then why should i pay heavy charges for internet. Vodafone making their customer is fool..I dnt want pro rata basis bill.i want bill on the basis of 299rental.in which i got 5gb free.4.48gb usage had been done by me...

Hiee My name is rajshree..i am not getting proper resolution from vodafone.it is too much pressuring from your vodafone team.no one is listening my problem Everyone saying only one thing.If my number have tech m 299 rental corporate plan.in which i get 5gb free.but the huge internet charges levied in bill. you all only saying, on the basis of pro data basis the bill is generated.why? And really vodafone Service is like troubling service.it is totally fraudness.so thats why, tommorow i am going consumer forum court to File the complaint.If you are giving Me proper bill by reducing all extra charges thn its ok.and bill should be around 300rs...as per my usage.otherwise Court will see you. And it is not a joke to pay 8266rs bill for wrongly charged bill..without any nottice this happened.i am really tired of

Hi, To start with it. I have got 4 new corporate connection from vodafone through a call received from their end. In the process of getting connections i revived numerous calls just for details and plan information they gave me all information about the except the names of the plan i agreed to, it seems normal to me as a technical things. Out of 4 connections i wanted a particular Plan A(rental Rs99/month)activated on 3 number and a different Plan B ( rental Rs 499/month) activated on one number. However the agent who came to pick up the documents were in little hurry and was not aware about the plan names i told him rental and he just wrote it on the paper he had my details on. He asked me to sign the the documents and said he will fill the Plan details later. After 7-8 connections activated, however all with Plan B rental Rs 499. I tried calling the customer service and try to get it sorted out no help as they clearly said they cant help corporate connections and advised to visit the mini store. Did as advised visited the vodafone Karol bagh center and got the same response they cant help corporate connection and advised to send email and get it sorted out. Sent an email on 12jan2014 received an acknowledge same time but no response after even 48 hours so wrote another email on 15 still haven't received any response after acknowledge. Please do the required as i am almost tortured with these guys.

Dear sir, Mob. No. - [protected] (vodafone) Alternate contact number - [protected] Complaint reference no. as given by your service provider - Service Request Number :[protected] Date of complaint - December 2013 I am Bhavin Shah from Mumbai. My average monthly bill amount is Rs. 250/- on the vodafone mobile number - [protected]. However I have received Rs. 11000/- bill in October month. They say you have used 3GB data instead of 2GB. so 1 GB extra. So Rs. 10000/- extra for additional 1 GB @ 10 paise/10 KB. I am an MBA. I know my usage well and I never use more than 1.5 GB of data. I have not received notification for exceeding my usage or credit limit.My credit limit is Rs. 4000/-. If I had crossed my limit, should not they inform me? They should have discontinued my services of data and voice if I exceeded my usage limits of Rs.4000/-. I have not used 3GB of internet. They are harassing me. Inspite of my asking them so many times as to why you did not inform me if I had crossed my limits(if at all I have), then they send same reply that we have checked and bill amt. is correct. There is no proper reply from them. I assure you I have not exceeded my limits. They have disconnected my number and have sent me legal notice on 17/01/14 for paying 11015.30/-. I have sent to so many mail id's : David.[protected]@vodafone.com / corporate.[protected]@vodafone.com / marten.[protected]@vodafone.in / nodal.[protected]@Vodafone.com There has been no reply from nodal office also. I keep getting same reply from mail id David.[protected]@vodafone.com that we have checked details and its all correct. If it was correct, then why did they offer me to pay less amount of Rs. 6600/- and settle ? If they were right, then they shouldl not offer for any settlement. I have crossed my data usage and hence I shall not pay any single paise extra. Kindly look into it and give me justice. I am suffering since my old number is disconnected. Thank You, Bhavin Shah

Receiving Promotional Messages from the "Vodafone Server" in my inbox under the garb of service related.

Full DND is active since may, 2013.

Messages started in December before New years, 4-5 of them at a time. I complained to the Customer Care, which asked me to call on the DND complain line, and they each bounce it back to the other. The messages continued even after New years. Frustrated I went to the branch office, they registered my issue, and i thought it was resolved, but the messages have started again.

i have not subscribed to any offers, and this is outright spamming on part of Vodafone to entice consumers.

I request an action be taken in this regard.