Vodafone India Complaints & Reviews

As customer I want to make a complain against your people those who are in collection . Every time I have been getting a call from company side that your payment is due. Till date your collection agent has been coming to my office and I was making the payment . Every time I got a call from company I sad please send your collecting agent and get the payment collected . From 25/01/2014 till date no one has visited to collect the payment . Today without any information today morning my outgoing was debarred . Without any prayer information how can company debar . Today I called up tool free number and complained . I was given a number [protected] and was asked to talk to him and get the payment collected. I called at the number and requested him to get payment collected . Again a false assurance was given that before 12 p.m I cannot get the payment collected but after that I will get it collected. It was not done .i called him up at 1 p.m again called him up again a false commitment. Was given that cheque will be picked between 4 to 5 p.m . It was again not picked up. Now the number [protected]. Please look into the matter and address the problem else I will be forced to go to consumer forum under customer harassment . From my side time given is 24 hr .please resolve it else I will be forced to escalate the matter. My number is [protected] nikhil Chandra pandeya

Myself Sachin V. and mobile number is [protected]. Before three months I purchased Vodafone number. The call rate is 1ps per 1 sec till 02.02.2014. Now vodafone care is mailing me that "We regret to inform you that currently pay per second offer has been discontinued from your prepaid account. Hence, you are getting charged as per base tariff. Further, we request you to kindly recharge with bonus card for Rs. 62 to avail the all mobile calls at 1.2 p/sec and landline calls at 2 p/sec, in national roaming outgoing calls at 1.5 p/sec for 180 day validity." They are now forcing me to do this kind of recharge every month to get pay per second call rate. Please look into the matter.

Hi my number is [protected] and have recently converted my services from prepaid to postpaid. The company has subsequently barred my services stating that they could not verify the address. On complaints to customer care they say they are helpless and the the vodafone store is of no use. The executives only say i will try helping but there is no help.Customers are only fooled on the name of customer care which is actually of no use.

This is in reference with my vodafone no. [protected], lot of people call me for bill payment of Rs.1098 which stands outstanding as per your records. I would like to bring to your notice that I made a payment of Rs. 2000 after getting waiver of Rs. 800 and this payment was collected by your field executive Sakesh Kumaar after discussion with Sangeeta from your recovery department. She assured me that this Rs. 800 will not show up in further bills but I received a bill amounting Rs.1098 which included those 800 which was waived off and additional 200 which I never used because my outgoing was barred due to non payment. Everytime someone calls me and starts with the same script and ask for payment and I keep discussing the same issue with everyone but no action has been taken so far. I am not going to make any payment, I think I have done the biggest mistake getting associated with you for so long.You people dont understand what customer retention is and what you know is calling number of times and saying the same scripted words.

vodafone internet not working my mobile no [protected] from last 11 days i registered my compliant but still my internet not working i atleast call your number 50 to 60 time but still problem not solve please solve problem or closed my account

Respected Sir,
This is Rahul Joshi and i am using Vodafone prepaid Sim card since many years, but i have never used any of value added services except SMS and Internet, company deducted my Rs. 90 in 7 days( from 26th of January to 2nd February.) which was for any value added service which i have not started in my phone. And customer care executive also refused to take any of complaints.
So i don't have any to way to complaint about this issue.
Please proceed this complaint as early as possible.

Thanking You
RAHUL JOSHI

I have shifted form post paid connection to prepaid in December and was told that the security deposit will be refunded in terms of a cheque to my billing address. But nothing was posted and I have yet to receive the cheque. I have contacted vodafone many times and all the times the employees of vodafone contradict each other. Had a very bad experience and surely would like to receive my money back. Mobile Number [protected]

I am Gagandeep Gupta and i am writing here to highlight that Vodafone India is charging its users by unfair and unethical ways. I am a postpaid user and bought Unlimited 3G Data Plan (650 Rs) which clearly says that after 3GB usage my speed will reduce but i wont be charged. Vodafone india is saying me to pay 250 Rs over and above the Plan.I have already written to vodafone india FB page but they are still not trying to understand my problem. Their sales person told me while selling this plan that this is the unlimited plan and now these are saying that my plan was not unlimited in 650 Rs. Pls check the link below in which it is clearly mentioned as unlimited plan and after 3 GB usage my speed will drop which is okay and understandable. https://www.vodafone.in/internet/pages/for_your_phone.aspx?cid=del

Hello Vodafone officer Previously vodafone plans are good. Now we dont know why you people are changing recharge options. I Have been using vodafone in pune since One year. I am seeing the recharges are dramastically increased Previously I used to recharge 2G internet with 125 rs and we get 1GB data(one year back it was 99 only for 1GB data) Now If we recharge with 125 and we are getting only 525MB data .What is this change.This is not as per customer needs One more, Recharge of 36 : Previously If we recharge with 36 we get 500 local/national sms.Now we are getting 400 only. Why is these changes.You people feel that Public dont ask about these things and they recharge whatevere you provide. Please dont think like that. I need explanation, I am asking behalf so many people. Looking for immediate reply.

I recharge wiTh 194 rs. Company give benifit

Monthly plan 194Allowance (MB) : 2 GB Unlimited (Speed will reduce to 40 Kbps after 2GB)
Validity (Days) : 28 days


Note for Unlimited Plans:


In Unlimited Internet packs, post pack benefit, get unlimited free browsing at reduced speed o[censored]pto 40 kbps..

BUt After 2GB My speed is 3 KbpS...

Hi,

I can be reached at [protected] during normal business hours and I haven’t received any call at this number from [protected]. I have records handy with me and there is no miss call alert as well. The numbers are still not active and this is final reminder else I will be writing a letter to the corporate office as my last option.

Regards,
Sunil Thakur

From: Nodal PUN [mailto:nodal.[protected]@vodafone.com]
Sent: Saturday, January 25, 2014 3:33 PM
To: Thakur1, Sunil
Subject: Re: RE: RE: Mobile No. [REF:[protected]]

Dear Mr. Thakur,
We have received your email dated 24/01/14 for your Vodafone mobile numbers [protected] and [protected].
We would like to inform we have checked your issue with respective department and found that they tried to contact to you from [protected] on alternate number at 3.00 P.M on dated 25/01/14 but your number was not responding so request you to provide us with the suitable timings to talk to get the reactivation concern resolved.
The docket numbers for your future reference are[protected] and[protected].
In future, we request you to get in touch with Vodafonecare.[protected]@vodafone.com for any enquiry/request/complaint for first level assistance.
In case you need further assistance, do call or email us. We'll do our best to help you.
Happy to help,
Sahil Verma.

Contact numbers
Vodafone Care : 111 or +91- [protected]
For complaints/requests : 198 (toll free)
Nodal Number : +91- [protected]
(Available between 9:30 a.m. to 6 p.m. Monday to Friday)
Fax number : +[protected]
E-mail : nodal.[protected]@vodafone.com
Website : www.vodafone.in

---- Original Message ----
From: [protected]@DELL.com
Sent: 24-Jan-2014 22:12:50
To: nodal.[protected]@vodafone.com
Cc: vodafonecare.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com
Subject: RE: RE: Mobile No.

Dell - Internal Use - Confidential
HI,

The agent Sandeep contact number is [protected].

From: Nodal PUN [mailto:nodal.[protected]@vodafone.com]
Sent: Friday, January 24, 2014 12:43 PM
To: Thakur1, Sunil
Subject: Re: RE: Mobile No. [REF:[protected]]

Dear Mr. Thakur,
We have received your email dated 22/01/14 for your Vodafone mobile numbers [protected] and [protected].
We would request you to provide us with the details of Sandeep (Number) to get the issue resolved.
The docket numbers for your future reference is[protected] and[protected].
In future, we request you to get in touch with Vodafonecare.[protected]@vodafone.com<mailto:Vodafonecare.[protected]@vod...⇄ for any enquiry/request/complaint for first level assistance.
In case you need further assistance, do call or email us. We'll do our best to help you.
Happy to help,
Sahil Verma.

Contact numbers
Vodafone Care : 111 or +91- [protected]
For complaints/requests : 198 (toll free)
Nodal Number : +91- [protected]
(Available between 9:30 a.m. to 6 p.m. Monday to Friday)
Fax number : +[protected]
E-mail : nodal.[protected]@vodafone.com<mailto:nodal.[protected]@vodafone.com&...⇄ <mailto:%20vikram.[protected]@vodafone.com>
Website : www.vodafone.in<http://www.vodafone.in/>

---- Original Message ----
From: [protected]@DELL.com<mailto:[protected]@DELL.com>
Sent: 22-Jan-2014 21:49:52
To: nodal.[protected]@vodafone.com<mailto:nodal.[protected]@vodafone.com&...⇄
Cc: vodafonecare.[protected]@vodafone.com<mailto:vodafonecare.[protected]@vod...⇄ vodafonecare.[protected]@vodafone.com<mailto:vodafonecare.[protected]@vod...⇄
Subject: RE: Mobile No.

Dell - Internal Use - Confidential
Hi Sahil,

The new numbers purchased are [protected] and [protected]. I thought you will obtain the details from your agent Sandeep. The numbers are still not activated though.

Regards,
Sunil Thakur
[protected]

From: Nodal PUN [mailto:nodal.[protected]@vodafone.com]
Sent: Wednesday, January 22, 2014 3:58 PM
To: Thakur1, Sunil
Subject: Mobile No. [REF:[protected]]

Dear Mr. Thakur,
We have received your email dated 21/01/14 for your Vodafone mobile number.
We sincerely regret the inconvenience caused to you.
We understand your concern; however we would request you to provide us with your Vodafone Mobile Number.
We also request you to kindly ensure that your number is mentioned in every correspondence sent to us, so that it would be easy for us to provide you with the resolution.
We assure you that on receipt of your Vodafone mobile number, we will surely assist you in the best possible manner.
In future, we request you to get in touch with Vodafonecare.[protected]@vodafone.com<mailto:Vodafonecare.[protected]@vod...⇄ for any enquiry/request/complaint for first level assistance.
In case you need further assistance, do call or email us. We'll do our best to help you.
Happy to help,
Sahil Verma.

Contact numbers
Vodafone Care : 111 or +91- [protected]
For complaints/requests : 198 (toll free)
Nodal Number : +91- [protected]
(Available between 9:30 a.m. to 6 p.m. Monday to Friday)
Fax number : +[protected]
E-mail : nodal.[protected]@vodafone.com<mailto:nodal.[protected]@vodafone.com&...⇄ <mailto:%20vikram.[protected]@vodafone.com>
Website : www.vodafone.in<http://www.vodafone.in/<http://www.vodafone.in%3ch...⇄

---- Original Message ----
From: [protected]@DELL.com<mailto:[protected]@DELL.com<mailto:[protected...⇄
Sent: 21-Jan-2014 0:40:05
To: nodal.[protected]@vodafone.com<mailto:nodal.[protected]@vodafone.com&...⇄
Cc: vodafonecare.[protected]@vodafone.com<mailto:vodafonecare.[protected]@vod...⇄ vodafonecare.[protected]@vodafone.com<mailto:vodafonecare.[protected]@vod...⇄
Subject: Mobile No.

Dell - Internal Use - Confidential
Hi,

This is to inform you that I bought 2 vodafone numbers from Vodafone agent Sandeep on 12/01/2014 and submitted all my proofs and the numbers are still not activated. From Vodafone customer care I got information that my documents haven't yet reached to Vodafone office. I contacted Sales agent Sandeep who took my call in conference with your RM on 19/01/2014 at 12.35 pm and was assured that it would be activated by Monday afternoon but so far nothing has been done. I already have 4 vodaphone numbers in my family and wanted to extend it to 6. Is it the service you are providing to your loyal customer for long??
The simple number activation is such a hassle in your company?? And your RM'S are so unprofessional to fulfill thrie commitments?? Will you rectify this or wants me to change the network of all my Vodafone numbers to other better service giving company???

Let's see your reply and action on this.

Regards,
Sunil Thakur
[protected]

Dear Sir, Vodafone have put reminder for pending payment for Mob.
[protected].This is my post paid number of Delhi/NCR region and i am not
use this number because i am living in Rajasthan since last five
month.Regarding closing the number I have talk to Ms.Sarabji Kaur she is care executives (her
number : [protected]) and according to her I have paid Rs 3121 pending
bills up to 14 Nov 2013 and also sent ID proof for closing the
number.Unfortunately till now bill is generating every month and she
says i do not know what is problem? I ask to you/Vodafone why give pay
while i had completed all formalities. Supported document are
attaching.You are requested to kindly help me.Happy to help you

Regards,
Zaheer Siddiqui
[protected]

first of all . [censored] you vodafone.

without my knowledge you activated a biscoot service on my phone

link to your service : https://www.vodafone.in/vas/pages/biscoot.aspx

and after that when I found out you were cheating .. your retarted customer center refuses to refund my deducted money ...

you should be ashamed of spamming and cheating your customers.
I'll recommend everyone to never go for vodafone
and fire your customer care executive ... they are big time [censored]s.

thanks and regards,

i got a call from the number-[protected], callers name was snehalata from skyline, she first asked about bill payment, which we were going to pay by evening around 5:30 pm today. on hearing this that lady started abusing me calling me a thief and by using foul language- she called me- "".
hence forth if i should not get a call from vodafone gallery, or anyone calling from vodafone, and because of her rude and mannerless behaviour i wont even pay the bill now...
i want to add one more thing- ive been using this vodafone card since the start when it was "Orange", "Hutch". i am a very old customer of this company. i have other 3 cards of your company which i would like to discontinue too...
i hope you look into this matter as soon as possible

dear sir/madam I have been using kolkata Vodafone prepaid connexion for couple of years. my number is [protected]. I am using Vodafone 2gb unlimited data pack for rs.196/month for last six months. quite recently I noticed that the assured data speed before reaching 2gb, i.e, up to 80kbps, is not reaching me. instead I am getting a fluctuated rate of speed, sometimes 1 kbps, sometimes, 5 kbps. sir/madam I am using xperia x10i for last three years and I am confirming you I have no virus in my set till date. when contacted the customer care last month, they were found busy in providing me the settings instead of solving the problems. though I had informed them that my set comes with unique feature to automatically search for correct settings n install it in no time. therefore, sir/madam, I request you to kindly take firm steps against this cheat as fast as possible. thanking you, SK roquibul alam [protected].

Dear vodafone... my self is intkhab ahmed from ghaziabad and my number is [protected] i am using this number more then 5-6 years in vodafone and in postpaid i have completed 2 years also in vodafone again... i dont have any problem with this number still but i have one more number also in Voda Prepaidnumber ([protected]) but i change that in postpaid before three months and on that time i got the commitment from my Custumer relation ship manager that you start your number in postpaid with any official plan for one one month only and from the next month you will get the 149/month plan in which yu will get the 600min for local/std both...he got convencw to me with that Plan i change that number in postpaid but when i got the Fies month bill in my hand and then i call to the custumer relationship manager so i was getting the error on my number [protected] that i am not authorised for ustumer relationship manager service even i talk to my manager alot of time before migration of my other number...so i call to the custumer care they told me that there is no facility to provide you like this plan but we can provide you this plan in 199 rs so i told him that ok change my plan and he give me the assurance that your plan will be change in 4-5 hour but for the next bill genrate my plan was not changed i was so angry because bill got high as per my expectation with so i thought that i will chnage my plan in prepaid but when i meet to vodafone care they told your plan is know change no prob... i asked to her a very simple question that why this plan is change today why not on that time when i call to custumer care so she was not able to reply me...ok i tell her that please change my number in prepaid my three bill has allready genrated so there is no time budation of three month migration so one person tell me that you have to come with in three days only after bill genration i told him that i am making my outstanding and bill ammount all claer still his answer was same...this time i meet to vodafone care office to migrate my number in prepaid so somebody (Mr Abhishek) told me that you Id is not valid even when i was change pre to post i gave the same Id i told him but he was still denying and make very missbehave with me then i meet to Mr Amit he done a good job and and my post to pre migration is done but i now i want to complain very clearly regarding Mr abhishek in office...coplaint person--mr Abhisheknavyug market Vodafone office GhaziabadU.P 201001complaint done by mr Intkhab ahmed[protected]ghaziabadnote ---know i want that Mr abhishek will say sorry to me and if not possible i will change my other number also in other operater and i will say to my other friends and colleague and to my media partner also...

Hi My name is Louina Thomas And my mobile Vodafone No (Post Paid) was -[protected], I have already paid my bill on 17th November 2013 of Rs-2800 with an attached requesting letter to close this number and still getting Bills for the same.I paid the bill to Mr. Arun Kumar ID-525 contact no-[protected], Receipt no-61254 but he has not closed this number and i am getting disturbed by Vodafone Executive for the same.So i request you to close this number as i have already paid for it and i don't want any more disturbance and if it continues i will file an F.I.R at my local police station. I want strict action taken against Vodafone Field Executive Mr. Arun Kumar ID-525 contact no-[protected] as he misbehaved over the phone when i tried to call and explain the situation to him.As there is no ownership as what so ever to handle the customer concern. This is the final time that i am mailing you for this matter if it continues then i will file an complain now please close this number--[protected] as i have already paid for it and i will not give a single penny more for it.It is the worst customer service from you guys. I need a mail stating that this number has been closed in the same email ID from which i am mailing you right now. Thanks Louina Thomas

This complaint is regarding 2 vodafone numbers. [protected] - Business number [protected] - 3G services only number I have applied for 3G service plan with Vodafone. I received the sim card however, Its been more than 2 months that my 3G services are yet to start. Vodafone has laved and claiming bill of 1700 rs as rental on my number and for no reason they have disconnected one of my business phone-[protected]. There customer care representative says that because of my 3G number ([protected]) vodafone has disconnected my business number ([protected]). Where as both these number has nothing to do with each other. More than 5 times i have filed a complaint with vodafone for non activation of my 3g service on my number [protected]. Also, twice i have requested them to disconnect this number however, no action was taken by them. Now i have faced huge business loss due to deactivation of my business number [protected]. I want to get this 3g number [protected] deactivated and and my business number [protected] activated. Compensation for the harassment which i faced due to vodafone. And compensation for the loss i incurred in my 2 business deals due to non participation in the deal/bid as my customer could not reach me on my business umber [protected]

Unstarred vodafonecare.[protected]@vodafone.com 28 January 2014 20:46 Add star Tarun Bankura <[protected]@gmail.com> 28 January 2014 20:57 To: vodafonecare.[protected]@vodafone.com Cc: "appellate.wb" <appellate.[protected]@vodafone.com>, nodal.[protected]@vodafone.com Reply | Reply to all | Forward | Print | Delete | Show original Today i went to vodafone store, having gone i see store was shutter down at 11am.no one is not there, how did you tell that and getting me confirmation to next visit.i went yesterday also at same time.please check it properly if i prove it by sending photo of your store close position what will be punished against you.you intercommunicating to me.i have all proof i am sending all the photo and scan receipt to consumer forum.you people helping me enough, don't have to help me anymore.i will take legal action against it... On 28/01/2014, vodafonecare.[protected]@vodafone.com <vodafonecare.[protected]@vodafone.com> wrote: > > > > > > > Dear Mr. Bankura, > - Hide quoted text - > Thank you for your time to explain your concern regarding feedback on > Vodafone Store for your Vodafone Mobile Number [protected]. > > Based on your email below, we would like to inform you that the Vodafone > Store in Haldia is non-operational on all Sundays. We confirm that there is > renovation work going at the said store but assure you that the store is > open between 10.00 am to 8.00 pm between Monday to Saturday. > > Please note that the call, got disconnected during our disconnection, post > which we tried several times but the call did not get connected. We would > request you to visit the store with the original receipt for necessary > validation and action. > > The Service Registration number assigned for this correspondence is >[protected]. > > In case you need further assistance, please do call us or e - mail us at > vodafonecare.[protected]@vodafone.com . We will do our best to help you. > > Happy to help > > Tanumoy Banik > > Vodafone Care > > Contact numbers > > For Enquiries: 111 or +91-[protected] > > For Complaints / Requests: 198 (toll free) > > Fax number: +91-([protected]) > > E-mail: vodafonecare.[protected]@vodafone.com > > Website: www.vodafone.in > > Every 3000 sheets of paper cost us a tree. Let’s conserve. > > SMS ACT GOGREEN to 111 (toll free) and get your bills only on email. > > > > > > - Hide quoted text - > -----Original Message----- > From: Tarun Bankura [mailto:[protected]@gmail.com] > Sent: 28 January 2014 14:51 > To: VODAFONECARE (KOL-NE), Vodafone India > Cc: KOL-CS-appellate.wb; KOL-CS-nodal.wb > Subject: Re: payment not posting > > Hello > As you told to me to visit vodafone store, i went there yesterday and > today, having gone there i saw the store was closed.according to local > ressident it been close since more one week.what is this?is this harrasment > or joking with me.without knowing you people suggest me to visit > store.really disgusting your service, please dont miscommunite with us.store > is closed and you telling visit here. > Please dont do that again. > > On 26/01/2014, vodafonecare.[protected]@vodafone.com <vodafonecare.[protected]@vodafone.com> > wrote: >> >> >> >> >> >> >> Dear Mr. Bankura, >> >> Thank you for your time to explain your concern regarding payment >> posting issue for your Vodafone Mobile Number [protected]. >> >> Based on your email below, we would like to inform you that we will be >> able to do the necessary payment posting post validation of the >> original receipt as per current specifications. Hence, you are >> requested to visit the Vodafone store at Haldia (where you had made >> the payment) for necessary validation and payment posting. >> >> The Service Registration number assigned for this correspondence is >>[protected]. >> >> In case you need further assistance, please do call us or e - mail us >> at vodafonecare.[protected]@vodafone.com . We will do our best to help you. >> >> Happy to help >> >> Tanumoy Banik >> >> Vodafone Care >> >> Contact numbers >> >> For Enquiries: 111 or +91-[protected] >> >> For Complaints / Requests: 198 (toll free) >> >> Fax number: +91-([protected]) >> >> E-mail: vodafonecare.[protected]@vodafone.com >> >> Website: www.vodafone.in >> >> Every 3000 sheets of paper cost us a tree. Let's conserve. >> >> SMS ACT GOGREEN to 111 (toll free) and get your bills only on email. >> >> >> >> >> >> >> >>[protected] Forwarded message[protected] >> From: Tarun Bankura <[protected]@gmail.com> >> Date: Sat, 25 Jan 2014 23:19:59 +0530 >> Subject: Re: payment not posting >> To: vodafonecare.[protected]@vodafone.com >> >> Hello >> i just want to mention here one word what a service!just tell me why i >> have to go for that&why i will give extra time for that.i have shown >> my recept to your collection boy.what did you want to mention here, i >> am liar.my money recept is false.This is the simple way to check, if >> you checked your duplicate money recept with my recept number whice >> name &number is registered in your recept book.you will do mistake & i >> will runing after that.i didnt expect from your end.This is simple >> problem just check your money recept.i will go to consumar forum and i >> dont want to continue with you.enough is enough.your executive will >> mistake i will suffer. >> Please send someone to collect last bill&i give letter to disconnect. >> >> On 25/01/2014, vodafonecare.[protected]@vodafone.com >> <vodafonecare.[protected]@vodafone.com> >> wrote: >>> Dear Mr. Bankura, >>>Thank you for your time to explain your concern regarding payment >>> posting issue for your Vodafone Mobile Number [protected]. >>>Based on your email below, we would request you to visit the >>> Vodafone store at Haldia along with payment receipt for necessary >>> payment updation. >>> Our executive Mr. Tanmoy Bhattacharjee will assist you further >>> regarding the matter in concern. >>> The Service Registration number assigned for this correspondence is >>>[protected]. >>> In case you need further assistance, please do call us or e - mail us >>> at vodafonecare.[protected]@vodafone.com .We will do our best to help you. >>> In case you need further assistance, please do call or email us. >>> We'll do our best to help you. >>>Happy to help >>>Kristina Peter >>>Vodafone Care >>>Contact numbers >>>For Enquiries: 111 or +91-[protected]For Complaints / Requests: 198 >>> (toll free) Fax number: >>> +91-([protected]) >>> E-mail: vodafonecare.[protected]@vodafone.com >>> Website: www.vodafone.in >>> Every 3000 sheets of paper cost us a tree. Let's conserve. >>> SMS ACT GOGREEN to 111 (toll free) and get your bills only on email. >>> >>> From: VODAFONECARE (KOL-NE), Vodafone India >>> Sent: 24 January 2014 20:11 >>> To: [protected]@gmail.com >>> Subject: payment not posting >>> >>> >>> >>> >>> >>> Dear Mr. Bankura, >>> >>> Thank you for your time to explain your concern regarding payment >>> posting issue for your Vodafone Mobile Number [protected]. >>> >>> Based on your email and subsequent discussion, we would like to >>> assure you that we are investigating your complaint regarding the >>> aforesaid Vodafone connection. We request you to provide us with 48 >>> working hours so that we can revert to you with a conclusive response. >>> We solicit your co-operation in the interim. >>> The Service Registration number assigned for this correspondence is >>>[protected]. >>> >>> In case you need further assistance, please do call or email us. >>> We'll do our best to help you. >>> >>> Happy to help >>> >>> Tanumoy Banik >>> >>> Vodafone Care >>> >>> Contact numbers >>> >>> For Enquiries: 111 or +91-[protected] >>> >>> >>> For Complaints / Requests: 198 (toll free) Fax number: >>> +91-([protected]) >>> E-mail: vodafonecare.[protected]@vodafone.com >>> Website: www.vodafone.in >>> Every 3000 sheets of paper cost us a tree. Let's conserve. >>> SMS ACT GOGREEN to 111 (toll free) and get your bills only on email. >>> >>> >>> >>> >>> >>> -----Original Message----- >>> From: Tarun Bankura [mailto:[protected]@gmail.com] >>> Sent: 22 January 2014 20:23 >>> To: VODAFONECARE (KOL-NE), Vodafone India >>> Cc: KOL-CS-appellate.wb >>> Subject: payment not posting >>> Dear >>> sir >>> My name is Tarun Bankura, i have one Vodafone postpaid >>> number-[protected], as per bill was generated with this number i made >>> payment rs-330 to nearest Haldia Vodafone Store on 04-jan-2013. >>> store executive Name-Agnivo(as per name was mention on his t-shirt) >>> had given one money receipt to me from store.receipt details is >>> -c.c.no.HLD/VESL/FR/13-14, 6364 >>> but till now payment is not posting in my mobile number next bill is >>> generated again with late fine charge.i had complained customer care >>> so many times they gave time to resolved this but problem has not >>> been resolved within time.one boy name -Sambhu who came from your >>> collection agency as per complain i shown him my money receipt and >>> told all the details. >>> he also told me problem will be resolved in time now 18 days is over >>> problem is not resolved.although complain is raised and information >>> is given to agency till someone is calling me from Vodafone to pay >>> the next bill i told all the details to him also.all the people >>> telling that it will be resolved till now it has not been resolved. >>> please look into this matter urgent basis. >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >> > >

Hi Team, Issue:: I have taken two connections in my name with the Vodafone Postpaid plan, they are mobile numbers [protected] and [protected] for my relative during Nov'13. Since Nov'13, they haven't paid the bill and I have been asked to make the outstanding payment as the connection was taken in my name. I have tried reaching my relative as they are not at all picking the call and not responding, finally I have to pay the entire outstanding which I did it on Friday morning and the Vodafone Bill payment Receipt no. for my outstanding Rs 1935 is MHCC[protected]. When I requested them to terminate / disconnect the two mob No.s [protected] and [protected] which are taken in my name, they are asking me to send an email from the registered email address. While getting the SIM Card, I have submitted all my proofs, and for email statements they asked me to mention the relative's email address and I have also mentioned my relatives address now the issue is they are not at all paying the money and not reachable, hence I wanted to terminate / disconnect the two mob no's [protected] and [protected] as soon as possible, without further delay as I have cleared all the outstanding and I CANNOT AFFORD TO MAKE ANY PAYMENT AGAIN AND I AM REALLY STRUGGLING WITH MY FINANCIAL CRISIS. I have copied and pasted the entire email conversation with the Vodafone help desk for your reference. Thanks & Regards, Bhaskar R +[protected] Me To [protected]@billdesk.comappellate.[protected]@vodafone.comnodal.[protected]@voda...⇄ Today at 11:18 PM Hi Team, Could you kindly confirm this issue ASAP, thanks. Regards, Bhaskar R +[protected] Hide message history On Sunday, 26 January 2014 9:39 PM, Bhaskar Rajaram <[protected]@yahoo.in> wrote: Hi Team, I could you understand your terms and conditions, but the registered email address is my relatives and I am unable to speak with them and not they not all paying the bill and also not picking the call. It is me who have submitted my identify proofs behalf of them and it is me who have paid their bills for the past three months, since the connection has given. Hence Kindly terminate this with immediate effect. IF YOU ARE NOT DEACTIVATE OR TERMINATING THE BELOW MENTIONED NO.S FOR WHOSOEVER REASON, I HEREBY DECLARE THAT I WILL NOT BE HELD RESPONSIBLE FOR MAKING THE PAYMENT. PLEASE LET ME KNOW OTHERWISE I MAY HAVE TO LEGALLY APPLY FOR A CASE IN THE CONSUMER COURT IF YOU AREN'T TERMINATING THIS REQUEST AS I CAN'T AFFORD TO PAY ANY MONEY. Regards, Bhaskar +[protected] On Saturday, 25 January 2014 2:08 PM, AppellateTN <appellate.[protected]@vodafone.com> wrote: Dear Sir/Madam, We have received your email dated 24/01/14 regarding the concern related for your mobile numbers [protected] and [protected] Sir, we kindly request you to forward your mail from the registered email id to process your request. In order to update your email id, we request you to send SMS as EMAIL <SPACE > EMAIL ID to 111 (Toll Free) from your mobile number. Please be informed that the email id change will be updated within 4 working hours. Kindly find the docket number[protected] for your reference. In case you need further assistance, please do call or email us. We?ll do our best to help you. Happy to help, Harsha Murthy Appellate Authority Contact numbers Vodafone Care : 111 or CHN @ +91- [protected], RTN @ +91 - [protected] For complaints/requests : 198 (toll free) Appellate Number : For Chennai contact +91- [protected] : For Rest of Tamilnadu incl., Puducherry, Contact : +91-[protected] (Available between 9:30 a.m. to 6 p.m. Monday to Friday) Fax number : +91- [protected] E-mail :appellate.[protected]@vodafone.com Website : www.vodafone.in From: Bhaskar Rajaram [mailto:[protected]@yahoo.in] Sent: 24 January 2014 10:52 AM To: Nizar Ahamed (CHN); RTN-CS-Appellate TamilNadu; RTN-CS-Nodal Tamilnadu; CHN-CSG-VODAFONECARE Subject: Fw: Vodafone Postpaid disconnection request_VERY URGENT ESCALATION Hi Team, Mob # [protected] and [protected] Postpaid connection. I request you to kindly terminate the below two connections which are taken in my name. Kindly terminate this connection with immediate effect without any further delay. I hereby declare that, I will not be held responsible if I have been asked for any further payments in the future. Kindly don't ever activate (which is in deactivate mode now) the mob no.S # with/without my notice in the future and do not ask me to make the payment as my relative is not at all paying the money and I am making this payment. Thanks & Regards, Bhaskar R +[protected] On Friday, 24 January 2014 8:54 AM, Bhaskar Rajaram <[protected]@yahoo.in> wrote: Hi Nizar, Kindly don't ever activate the mob no. # with/without my notice in the future and do not ask me to make the payment as my relative is not at all paying the money and I am making this payment. Kindly call me and confirm the status ASAP. Regards, Bhaskar R +[protected] On Friday, 24 January 2014 8:50 AM, Bhaskar Rajaram <[protected]@yahoo.in> wrote: On, Bhaskar Rajaram <[protected]@yahoo.in> wrote: Hi Team, As discussed with the Executive, Sunil, I have made the payment for the Mob # [protected], and please see the transaction details below. Kindly terminate this connection with immediate effect without any further delay. I have paid the amount that you have asked for Rs 1935. I hereby declare that, I will not be held responsible if I have been asked for any further payments in the future. Kindly don't ever activate the mob no. # with/without my notice in the future and do not ask me to make the payment as my relative is not at all paying the money and I am making this payment. Thanks & Regards, Bhaskar R On Friday, 24 January 2014 8:38 AM, Vodafone <[protected]@billdesk.com> wrote: Dear Subscriber, Thank you for your Vodafone payment with the details below: Vodafone Mobile No : [protected] Subscriber ID : 5.60444.00.00.100055 Payment Amount (Rs Ps) : 1935.00 Payment Date : [protected]:31:13 Transaction ID : MHCC[protected] Payment status : SUCCESS Please quote your Transaction ID for any queries relating to this request. eBay Offer - Congratulations! You are now eligible for a voucher for Rs 750/- or 7% discount(whichever is lower) from eBay on your next purchase from www.ebay.in. Your eBAY Voucher is T07Z5MS6TN; and this voucher will be valid upto March 31, 2014. Happy to help! Click here to enrol for Direct Debit Vodafone Care Website: http://www.vodafone.in PLEASE DO NOT REPLY TO THIS MAIL. THIS IS AN AUTO GENERATED MAIL AND REPLIES TO THIS EMAIL ID ARE NOT ATTENDED TO. PLEASE CALL US AT OUR 24-HOUR CUSTOMER CARE CENTRE FOR ANY QUERIES OR CLARIFICATIONS.