Vodafone India Complaints & Reviews

I had subscribed to mobile no. [protected] in Oct'13 from Saki Vihar Vodafone Store. The Customer Service Officer, Ms. Sarita, mis-represented the facts and sold the new connection saying that with this new number I would be eligible for "GET REWARDED OFFER" as per the gift level/code according to the first three months of billings. After completion of 3 months, on 06-Jan-14 when I sent the sms to 111 as GIFT I, I got a reply "SORRY, SINCE YOU ARE NOT SUBSCRIBED TO THE GIFT SCHEME HENCE YOU ARE NOT ELIGIBLE FOR THE OFFER". This has shocked me as far as the transparency level of customer service is extended by the Customer Service Officer, who convinced me for the mobile connection supported by the gift scheme/reward offer. I took this matter to customer care centre and they showed there helplessness and suggested me to contact the Vodafone Store from where the connection was purchased. On 18-Jan-14, the store senior manager Mr. Sandeep also denied for any resolution of the mistake done by the Customer Service Officer. This contradicts the corporate slogan "HAPPY TO HELP". I had submitted the customer feedback form with this problem at the Vodafone store. I want immediate and action on the lady Customer Service Officer, Ms. Sarita for the callous attitude in her duties and the cheating done to the customer.

Dear Vodafone Team, My name is Dhiraj Khare and I am using two different numbers of vodafone karnataka from last two years. [protected] and [protected]. I have called my vodafone relationship manager last month to get 3G plan activated on my number [protected], but i came to know that vodafone is not able to do that in karnataka and he forced me to use 2G connection without any charges (please note without any additional charges -- he confirms) Now, when I saw my bill it was unusually high i believe there is some thing wrong. Hence, i request an audit for the system and given me a revised report. Any delay in this action will force me to launch a consumer complaint against vodafone. Also, do not expect me to pay the bill without audit report, please note. Expecting a quick response. Regards, Dhiraj Khare

Hi Team Vodaphone, I have taken below 2 nos with mention plan. [protected]- Plan 249(which include 400 minutes+1GB data) [protected] – Plan 650(which will offer 3GB data) Problem 1 - For first 2 months you guys charged data plan(650_3Gb) at both nos and your local customer service team told me that this extra charge will be return but as of today after six month passed I didn’t get any amount. Problem 2 – last month (Nov’13)Vodfone India charged extra 144 rs for data on [protected] and customer service team + call center team don’t have any answer. Problem 3- After floating things in B&W I got confirmation on Problem 2 that extra amount will be return but again smart guys charge extra for data (2nd time)+late fee on both nos. This company has made a perfect delta to confuse customer like no answer from local team, customer care phone executive don’t have answer and B&W reply will come useless like it is your mistake to choose Vodafone. I advise everybody to be careful with this company or take prepaid rather than post paid no Otherwise you will be getting screwed financial by every Vodafone smart fellow. Thanks

Dear sir,
We make rechage online by sbi debit card on 13.Jan-2014.

Pos no. Is 00005077 and txn#[protected].

But we do not get amount in our sim from monday till today friday.

We call help line and they tolerate the same and suggest us tro go to our nearest vodafone stores.

After that we went to vodafone store and their person says us that they can do nothing for this.

I[censored] can do some thing pls help and solve our problame of recharge amount.

Thanking you.

Yours,
Rashmi yogesh chindaliya
[protected]
[protected]@rediffmail.Com

I already had faced great inconvenience, during the activation of my number [protected] and now again with the internet plan and charges for [protected]. For the month of dec, I had received a high bill amt of INR 1840, with the major charges being done for my internet charges. My colleagues have been have been offered discounted plans on 3G (e.g 125 for 1GB) and when I checked with your team, I was told that I am not eligible for the same. I already informed vodafone to stop the services, but they are still charging and have again sent a bill of 1540. This is highly disappointing and this bad service has occurred 2 times in succession.

Vodafone Brand Image: "Happy to Help" given by the company...no longer exists as there is no proper communication, record making and finally no helping...My statement to the company through Consumer complaint forum is to immediately withdraw its brand image which is "Happy to Help" Detailed Communications: Request Numbers [protected] [protected] [protected] & Email IDs

Issue - No network in Greater Noida, Gautam Bugh Nagar, UP Compaint # [protected] was submitted on 11-Dec-2013. So far there has been no progress. Whenever I call customer care, they do not have any updates. I am really upset with this issue & the way Vodafone is dealing with this problem.

Hello Customer Care Team, I had taken a new vodafone connection ([protected]), it's services are now stopped with reason "Address Verification Failed". I have asked to re-verify the address but no one has came to verify it. Even I had visited the vodafone store but no use. Earlier I was not having the electricity bill, but now I am having it. Is there any address where I can email them to get the address verification done? Thanks, Sushil Jamsandekar (+91-[protected])

Hi Vodaphone,

Cell No: [protected] was used by Twinkle Shah and I am writing this email on her behalf.

Sorry for the use of harsh language that you would encounter across the email. But it is because of the frustration of receiving fake bill amounts for 3 times.

Reason: I received the below email from Vodaphone: We wish to inform you that even after repeated intimations; there is an overdue amount of Rs 1571.05 against your Vodafone mobile phone number [protected] and Relationship number 1.9807928

Background: I had opted for Vodaphone postpaid card. My first billing was Rs1000+ which was way beyond my usage. I spent 2 hours in Vodaphone customer care after which they realized that my actual bill was approx. Rs300. The same story was repeated in the 2nd billing cycle. I again spent frustrating 3hours to get the issue resolved. The same thing happened in the 3rd billing cycle. I called up customer care and told them to generate genuine bill and not fake bill which is not more than Rs300. But no response from their end.

Question: What the hell does Vodaphone think? We customers are [censored] free to keep visiting Vodaphone stores and waste 3hrs for the mistakes that you commit in the billing cycle?? The email shows I need to pay Rs1571.05. I called up Lalita Sahu on [protected] as per the email and explained the issue. She said I can negotiate to Rs800. WTF!! Is this some sabji market? My expense is Rs300. Why the [censored] should I pay Rs800?? Moreover I am told that if you get bill amount higher then what you have spent, you need to visit customer store. Do you think I am fool to visit your stores 3 time waste 3 hours to give amount to you? Why the hell should I pay late fees for wrong bills that you provide??

Solution: Give me the itemized bill and I am ready to clear the actual payment. Else attach this email and close my account permanently. Hence fourth I should not receive any mails from Vodaphone. I am trying my best to resolve the issue and close the Account from my end. If Vodaphone is not [censored] interested then I can’t help it in this case.

Regards,
Ankit Dalal
+91-[protected]

DEAR MADAM / SIR,
My complain is against my network service provider who after joint agreement had issued an postpaid mobile connection ([protected]) . On my last bill of December'13 it was observed that the said service provider had charged an irrational amount of more than even 6, 000 bucks for using internet service in my cell which is about 3.1 GB. However as per my record the data usage for the entire will be only around 800 MB, this can be checked and verified from my cell . Also over a year i'm using the net service and am very particular in using a judicious use and in none of the occasion such huge usage was being done which can be checked and verified from all previous bills.
Though i have complained against the same repeatedly both over phone and through mail but they are justifying themselves with every possible excuses they can. Also my last date of payment is approaching (19/01/14), thus i seek your serious help regarding the said issue.

The details of me and my cell no. is here under :

Name - SAIKAT KAR
Network Service Provider : VODAFONE
Mobile No. - [protected]
Address - West Rangamatia
Rupnarayanpur Bazar
Dist : Burdwan (W.B.)
PIN : 713364

Please do the needful and help me out to resolve the issue.

With Thanks And Regards,
Saikat Kar

Hi All, This is regarding a Complaint for Vodafone Postpaid Connection (Phone [protected]) Lucknow India. I am going to Share an Extremely Unexpected, Unwanted and Ridiculous Charges & Behaviour forced by Vodafone. My Mother has taken Vodafone Postpaid Connection (Phone [protected]) around 3-4 Months before. They tried to Charge Unexpectedly Rs 1500 around 2 months before for Internet Usage. Called to Vodafone Customer Care and informed that My Mother does know Internet Usage, so how she can use Internet. She even does not know Sending & Reading the Messages. How she can use Internet Download and that also worth of Rs 1500. And again Vodafone has charged Rs 1636 (@ Cost of Rs 3 per SMS) for Vodafone SMS Contest for the Period of 1st Dec'13 to 31st Dec'13. I repeat myself; she does not know Sending & Reading Messages. She uses the Phone to receive and Make Calls (Just 10-15 Known Phone Numbers). And moreover she had come to me to Chennai for the time; Vodafone has charged Rs 1636 for Vodafone SMS Contest. And she had not being using The Phone, because I had given my Phone here in Chennai to receive and make Calls in order to avoid Roaming Charges. I called Vodafone and asked for to STOP STEALING Customer's Money. How she can send more 500 Messages (Rs 1636 @ Rs 3 Per SMS) if she is not using the Phone for past more than 25 Days as She is in Chennai now. Customer Care executive (who was extremely Rude on Call) warned me not to use the Word STEALING MONEY, then he started telling how honestly Vodafone has charged the Amount Rs 1636. He told there are 500+ SMS has been sent by my mother's phone to some special Number (Vodafone SMS Contest @ Rs 3 Per SMS), but he never told to which number the SMS has been sent. Vodafone can steal money, but we cannot say it to their Executives otherwise they'll disconnect the Call, how justified this behaviour with the Customers? Executive informs 500+ SMS has been sent in past a Month to some Contest, even though she does not know sending & reading SMS and moreover she was not using the Phone as she was in Chennai for the time, Rs 1636 Vodafone SMS Charges has been forced. I asked Customer Care Executive to stop the Phone Connection till the Moment this Issue o[censored]nwanted Rs 1636 billing won't get resolved, as I am going to lodge a complaint in Consumer Forum. He Says, you'll have pay Rs 150 + Service Tax, then only Services will be disconnected for next 90 Days. And also warned to Pay the Bill and tried his All Effort to Justify the Charges Rs 1636 forced by Vodafone. Executive also informed that there is NO ESCAPE out of it, if the Charges Rs 1636 has come, we'll have to pay. That's all. And If we would be applying for Disconnecting the Connection permanently, then we've to pay around Rs 2200 (Current Billed Amount) + Unbilled Amount + Service Disconnection Charges. That's Vodafone. I would like to add another very RECENT Experience here. One of my Friends who is working as South Zone Head with VODAFONE. His wife has received a Bill of Rs 20000 by Vodafone for the Internet Usage & Download (even though she has Unlimited Download & Usage Plan). But Good Luck for him, he is working with Vodafone fortunately and he corrected the Bill with his Own Effort. Please don't consider this as a Fake Story. It's 100% true. If Vodafone is willing to know, they can check and Find about whom I am taking. As there are a few South Zone Heads Only in Vodafone whose wife received a Bill of more than Rs 20K for very Recent Month. Now the Question is what we would be able to do, if Vodafone starts threatening the People by Sending the UNEXPECTED UNJUSTFIED Bills. Everybody is not working at the Higher Positions in Vodafone. How we would be able to Stop this Unethical & Unwanted Activities which is being played by Vodafone??? Is there someone who could Stop them??? Or we are forced to be Cheated by this UK Company. Reliance also cheats people by putting the Unwanted Charges. It happened with me itself in the Past, but on calling to their Customer Care, they removed the Unwanted Charges at the earliest possible. But Vodafone Customer Care Executive Says, there is no other way left rather than Paying the Bill On Time, otherwise there would be another Extra Charges + Service Tax Extra. Thanks a lot for your Patience & Kind Co-operation.

Dear Sir,

I Amitkumar Gupta having vodafone post paid connection no. [protected] writing this mail to bring it to notice that I have been wrongly charged for internet usage it seems the plan of Rs-98 for 2Gb 2G data was not activated on my above number. This number is registered in the name of my friend Mr. Salman Patankar.

I have brought this new connection (number above) Dec 2013, This is a corporate plan of L&T_75M. I brought this number from vodafone sales executive who visit L&T office Powai, His name is Mr Shankar, His contact no is [protected]. As per the details given by him my plan would include 75 Rs rental per month plus Rs98 for 2gb 2G data. But when I received my this month bill it seemed that I have been charged for the internet usage, there was no plan of 2g data activated on this connection, see attachment for bill details for your reference. I called up the concerned sales person named Shankar from whom I got the connection but, he was of no help he said to me to call customer care and the customer care executive were also of no help, they are not willing to help (they were not happy to help), they put the blame on the concerned sales person from whom i brought the connection and told me to contact him as he was the one who promised me this internet plan. so there was no help from any of vodafone personnel. Mr Shankar the sales person even connected me to one of vodafone executive through conference but still they were unable to resolve this, they do not know why this problem occurred. It seems that I am suffering due to communication gap between sales person and support team, I do not know whose fault it is that my plan was not activated. Also I have checked the plan details on Vodafone.in site it shows VMC 2gb free @ Rs98 active for this number. But support team says there isn’t any mentioning of it. I have attached the photo copy of the same from Vodafone.in site check the attachment.

Also I wanted to bring it to notice that I have two more connection of same plan the numbers are [protected] and [protected] which I have been using for more than 3 years this two numbers are registered in the name of my friend Mr. Nazirulla khan. I went on the Vodafone.in site and I checked the plan of all the three numbers they are the same. Every detail of plans are same on all the three numbers. So here is the question why my internet plan is valid on my older number but not on my new connection, if it is mentioned on all the three connection. This is really non justifiable.

I have attached the bill plan details of all the above numbers, you can check that the details mentioned on all the connections are same. Still I have been charged for internet usage on my new connection.

Kindly check the same and make the necessary correction from your end. If it is not done I would like to disconnect this connection. and I am not going to pay this month bill as it is the mistake from your sales executive and I will take the necessary action if required.

further details if any is required by you please revert as soon as possible.

Thanking You

Yours truly

Amitkumar Gupta

Vodafone charged wrongly on my cell number [protected] for ISD when ISD service deactivated from plan long back. When I mailed to Vodafone customer service they answer system monitor correctly, all rubbish answer. How come someone get bill for service which not active on plan. I sent them evidence of de-activation but they answered irrelevant. Please help here.

7th Jan: Hi, My number is [protected]. For the month of Dec whatever the outstanding balance was there of amt 1099.47 I have already made a payment on 28th Dec of amount 1100. But due to a mistake from HDFC they have debited by Credit card once again and made a payment to you of the same amount on 7th Jan, 2014. So it’s a request to you once the payment is reflected in the system please do credit it back as I have already made the payment before. 13th Jan: Sill the amount has not been credited in my account. Its like a week now still the amount is not credited back. Today when I called up customer care a lady name Surbhi Ashok Tugrawal said that the request has been taken to adjust the same amount with the bill, which I never said. I have asked to refund the amount in the same account from which it has been debited. Its a ridiculous service from a brand like Vodafone. I want a refund ASAP or I latch a complain on consumer forum. 14th Jan: It’s a bull service of Vodafone, after launching the complain and asked for the refund they are saying can’t able to do it as the request which was taken on 9th was to adjust with my bill, which was never confirmed by me. And now today they are saying it’s going to take another 7-10days. Vodafone since when you guys have lowered down you service quality, where people are taking wrong request which the customer never said or asked for. Even after the mistake they can’t refund the money on priority to the customer and they will take own sweet time as their process. Bad and pathetic service from Vodafone.

my mo no :[protected] card no :[protected] my vidiocone network is fail and vidiocone no is stop i dont know my vodafone no [protected] no is not regester plese start my nomber i have mnp customber plese check down complint and find solution and start my mo no [protected] plece call me [protected] my emial id :[protected]@gmail.com

This is a w.r.t complaint launched in December and not yet resolved. I was a very happy Vodafone customer from more than 8 years until, my latest experience With vodafones cheap agency trying to sell postpaid plan to my dad. Please refer comp no[protected]. Where we were offered a plan with one vdf to vdf free number. After converting our pre-paid to post paid number the same was not offered. I m tired of speaking to the call center ppl. Information received from their call center was this was a cheap tactics followed by the sales team to achieve targets. I have nothing to do with this. That is their internal issues. All I want is one free number to be activated on 9555###### as committed to me as part of the plan. I will not pay anything extra for this. If they fail to do so. I have decided that I will not pay the bill as as the plan is not as per what was committed to us. Vodafone is fraud and they can do any cheap things to get a customer. Give them only receipt and fill the form on their own without even letting the customer know about the same. We have not signed any papers w.r.t the plan. Vodafone is fraud and has the most disgusting customer service. All they do is just spend on ads. Customer doest even matter to them.

respected sir, I am JAMICA from phae 10 mohali. I am using your vodafone number [protected] on my own identity from last one year. And today morning my number stoped working.. they say my number is temporarily out of service.. I called up customer care in the morning and they said they will make it work in 4 hours.. Now that 4 hours are completed.. I am not getting any response. I want my number to start working as soon as possible.. Hope for a solution from your side.

Dear,

I was not shown any interest to continue with your network Please you should not tell to continue the network with same.It was my 5th porting out request but u people in Vodafone store (Erode) is playing and not allowing to change the network. hence the service is poor and replying the answers in poor way. I was tempted our from my patience and if this time also if the porting request failed i will file a case on the same no other option for me to go with this irrespective and unaware persons.

Thanks and Regards
D.Arunkumar
[protected]

Dear Sir, This is to bring to your notice that, we are using Vodafone services in our company located on the following address. Central Investigation & Security Services Limited A-301, Walls Street-II, near Gujarat College, Elies Bridge, Ahmedabad, Gujarat, India. the complaint is that, we are getting very poor signal of Vodafone here and due to which the communication has become a problem for us. It is requested that you should take necessary action and resolve this problem, with warm regards, NITIL MISTRY [protected] nitil.[protected]@cissindia.co.in

I migrated my vodafone number to Postpaid and was about to receive a free Gift. I got a message from Vodafone that i would receive a mini mp3 player.Its been 2 months and still I didnt receive the product. I made call to third party company many times and everytime they told they would arrange a call back and help, but fake.I also made compain to vodafone but in vain. Regards, Sagar Popat. [protected]@rediffmail.com