Vodafone India Complaints & Reviews

Your customer care person telling that contact nearest Vodafone mini store, but when i approach store they doesn't know anything. i went on yesterday to kumbakonam ( Vodafone Mini store) they told we don't know about it, u contact customer care!!! I don't know why the Vodafone store person are unaware!!! U may contact at any time from 11 am ... Thanks and regards D.Arunkumar [protected]

Hi sir/madam,

Herewith i would like to inform you that i wish to change the mobile network through portability by retaining the same number. so i already sent SMS to Vodafone care followed by (PORT [protected]) to 1900, they also sent the portability code but today i received that your portability code is not valid and expired.I contact to the customer care they replied me that your mobile number in special offer and i am unaware of that offer still now ! and it is in contractual obligation.

Who are they to decide themselves and activate the special pack???? without my knowledge?

It is my second complaint about VODAFONE.

Thanks and Regards
D.Arunkumar
[protected]

I have been a loyal customer to Vodafone Since 2009. I had numbers [protected] in the janakpuri, new delhi. But, now I will no longer support vodafone and will not recommend it to anyone. I have no intention of paying my outstanding Bill unless this issue is resolved completely. You may call me on [protected] once this has been resolved.

Thanks

Hi Team, On the 14th Dec I got a call from Rahul Das at 2pm who identified him self as the laywer for Vodafone and informed me as I need to do the payment of 12000 Vodafone pending bill within 7pm evening. I informed him as what was the exact reason for me not paying the pending amount, but any How I managed to pay 5000 on 14/12/2013 receipt attached and I was informed by him as I need to pay the rest of the amount by Monday 16/12/2013. I havent got any call from Vodafone on Sunday 15/12/2013 I got a call from Sunil on Monday 16/12/2013 at 11:00am to inquire about the payment not being processed and informed me to speak with Rahul Das immediately. I sopke with Rahul Das and informed that am still in the process of collecting the money. MR Das called my father and informed as if I will not pay then a legal notice will be charged against my name. He did called me back on the same day and asked if the payment has been done. I told him that I was not able to arrange the money so please proceed as per your process. Rahul Spoke to me: That Fine there is no need of paying any amount I will forward a legal notice to your permanent address, I told him why will you forward it to my permanent address as am in Bangalore. I did informed him that you take my address and forward the notice to the Bangalore address as I am the customer. He just simply refused and Disconnected the call. On 17/12/2013 I got a call from a name Kumar from Vodafone [protected] and he literally absued me like anything. Again the called my Father and my Sister and abused them too. I called Rahul Das and informed him as the conversation we had yesterday you were supposed to forward the notice to my permanent address and how come the Vodafone people are calling my Family and absuing them, he informed as you havent paid so we hasve forwarded the case to the recovery department. and they will call all your friends family and relatives and abuse them unless the payment is made. Is this what you called Customer Serivce As I went through your policy it clearly states that if the customer is not in the scene then the reference sholud be contacted and be asked.. It has not been mentioned anywhere to call and directly abuse them directly. I have informed Rahul Das to give me the contact details of the person who has called my Family and abused but he was least interested. All my payments are cleared as off now.. My Main concern is about Abusing my Dad and Sister as they were not at all in the scene. Does Vodafone gives the option if a customer is not able to make payment then the customer's family will be called and abused. On inquiring they are not admitting that the call was made from Vodafone. But i have clear proof of all the numbers that was used. Calls came from[protected], [protected], [protected] Person Associated: Rahul Das, Kumar, Sunil

Res.Sir,
i the above mentioned no.[protected], had complaint regarding wrong billing charged for internet used, if i have not requested for any type of plan & neither i have opted for it in my post paid plan but till you had charged me billing of Rs.3037.89 which is injustice against post plan consumer which is not tolerable.also the person who have issued the card mr.mahesh kharchane, marketing officer nashik with mob.no.[protected] has agreed their mistake, but not comitted to pay the amt.by him, hence kindly solve the matter, so as otherwise iam in a position to draft a complaint against vodafone in consumer forum regarding if i have not reqested for the internet service or pack how can you charge for the same against hidden downloading by the smart phone, & why should i bear for that?@Nitin Patil

My name is Mohammad Salim. I am a vodafone customer having mobile no. [protected]. Since evening somebody who has identified himself as R K Batra has been repeatedly calling me and threatening me. Kindly let me know the name and address of this person so that I can file a complaint with the police. Also take appropriate action at your end. You may check and verify the calls made from this number to me.

sir, my self gunjan, i living at c-96 gali no. 4 nagli vihar(harphool vihar) baprola new delhi. i donot know that how could be two postpaid connection is issue from my ID. I requested to you please close this number . your field office come to my house for enquiry. he has given this information about two number .

I am a vodafone corporate customer and have been using 199 BLaze plan. My complaint is: I have been charged inappropriately for all incoming calls while roaming during 12.11.2013 to 17.11.2013 in the last bill of my vodafone number. I am sure of the charges to be inappropriate because I had already subscribed for a pack namely "ROAM PROMO (IC FREE) 75 RENT" which was valid for period 12.11.2013 to 28.11.2013 (which is also indicated and billed in the bill along with the incoming charges mentioned above). This pack was subscribed by me on guidance from Vodafone customer care executive for making incoming calls free during roaming.

Further, I have written several emails to the corporate id "corporatecare.[protected]@vodafone.com" of vodafone only to receive absurd responses as below. Please follow all emails below and you will understand why I call their responses as absurd (which is a very polite word I am sure to be using).



From: "Aashish "
Date: 17 Dec 2013 10:52
Subject: Re: Re: Vodafone E-Bill Query - Account No :5.26978.00.00.101777
To: "CORPORATECAREDEL (DEL-NE), Vodafone India" <Corporatecare.[protected]@vodafone.com>
Cc:

Dear team,
I don't think you are even reading the contents of my email and there is a set content (that you also have posted me in earlier two occassions below) that you have to reply to all your customers who are having an issue in their bill. I've done enough to explain you my query regarding this bill and instead of replying to my query you have been giving me some set content which even doesn't have a relation with my query. I have collected all relevant telephonic calls as well as email proofs and I am now going to pursue this matter in consumer court with you guys.
Thanks & Regards,
Aashish
+91-9*********
On 17 Dec 2013 04:37, "CORPORATECAREDEL (DEL-NE), Vodafone India" <Corporatecare.[protected]@vodafone.com> wrote:
Dear Sir/Madame,
Thank you for your email dated 16.12.13 regarding the billing charges for your mobile number.
We would like to inform you that the appended numbers in your e-mail relate to our server numbers. The time duration mentioned in the bill co-relates with the time monitored at our Switch.
Please be assured that we can never charge you for calls or SMS which are not initiated on your SIM card, as our switch accurately monitors and records the usage of each SIM card, thus ensuring complete security and reliability.

As per the detail mentioned above, we regret to state that we would not be able to reverse the charges for the genuine usage initiated from your SIM card.
In case you need further assistance, please do call or email us. We’ll do our best to help you.

Happy to help,

Sukhmeet Singh
Vodafone Care

Contact numbers
Vodafone Care: 111 or +91- [protected]
Fax number: +91- [protected]
E-mail: corporatecare.[protected]@vodafone.com
Website: www.vodafone.in
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Manage your Vodafone account on the go with this must-have app on your mobile phone. Whether it’s about paying your phone bill, recharging your Prepaid, tracking service requests, or simply subscribing to the best offers, this app will help you do everything on the move.
So, go ahead and download it for free on your smart phone now! Visit http://m.vodafone.in/vfapp on your mobile browser.
-----Original Message-----
From:[*********@gmail.com]
Sent:Monday, December 16, 2013 2:16 PM
To:[corporatecare.[protected]@vodafone.com]
Cc:[]
Subject:Re: <[Ref-6945801]>Re: Re: Vodafone E-Bill Query - Account No :5.26978.00.00.101777
Hi Team,

I don't think I was able to follow you on your below email contents. I am
not talking about the incorrect calls reflected on the bill instead what I
am talking of are the incorrect charges against those incoming calls.

Can you please refer the bill for my sim card number +91-9********* for
bill period 03.11.2013 to 02.12.2013 and answer the below query.

Query: I have been charged for a pack "ROAM PROMO (IC FREE) 75 RENT" for
period 12.11.2013 to 28.11.2013. So does this mean I wouldn't have been
charged for incoming calls while roaming during this period? . If not, what
is this pack for ?

I am a software engineer myself, so donot try to teach me of the server
synchronisation and basics, rather I request to please look why I am
charged for all incoming calls during 12.11.2013 till 17.11.2013 when the
aforesaid pack was subscribed by me on guidance from your customer care
executive for making incoming calls free during roaming. Please feel free
to give me a call if we still have a disconnect. But I want your reply on
this as soon as possible before approaching my legal advisor in this matter.

Thanks & Regards,
Aashish
+91-9*********
On 15 Dec 2013 11:31, "CORPORATECAREDEL (DEL-NE), Vodafone India" <
Corporatecare.[protected]@vodafone.com> wrote:

Dear Sir/Madame,

Thank you for your email dated 14.12.13 regarding the billing charges for
your mobile number.

We would like to inform you that the appended numbers in your e-mail
relate to our server numbers. The time duration mentioned in the bill
co-relates with the time monitored at our Switch.

Please be assured that we can never charge you for calls or SMS which are
not initiated on your SIM card, as our switch accurately monitors and
records the usage of each SIM card, thus ensuring complete security and
reliability.

As per the detail mentioned above, we regret to state that we would not be
able to reverse the charges for the genuine usage initiated from your SIM
card.

In case you need further assistance, please do call or email us. We???ll do
our best to help you.


Happy to help,

Gaurav Rana

Vodafone Care

Contact numbers
Vodafone Care: 111 or +91- [protected]
Fax number: +91- [protected]
E-mail: corporatecare.[protected]@vodafone.com
Website: www.vodafone.in



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2p/10KB.



*Vodafone introduces My Vodafone app!*

Manage your Vodafone account on the go with this must-have app on your
> mobile phone. Whether it???s about paying your phone bill, recharging your
> Prepaid, tracking service requests, or simply subscribing to the best
> offers, this app will help you do everything on the move.
>
> *So, go ahead and download it for free on your smart phone now!** Visit
> http://m.vodafone.in/vfapp on your mobile
> browser.*
> -----Original Message-----
> From:[*********@gmail.com]
> Sent:Saturday, December 14, 2013 12:28 AM
> To:[corporatecare.[protected]@vodafone.com]
> Cc:[]
> Subject:Re: Vodafone E-Bill Query - Account No :5.26978.00.00.101777
>
> Hi Team,
>
> I am still to hear a response from you on my below query. Thus, it is
> sincerely requested from you to please provide your response on the same.
>
> Thanks & Regards,
> Aashish
> +91-9*********


> On 10 Dec 2013 14:23, "Aashish" wrote:
>
> >
> > Hi Team,
> >
> > Please see the email below that I received this month regarding the ebill
> > for my Vodafone mobile number +91-9********* for the bill period 03.112013
> > to 02.12.2013. I have a query regarding this bill and need your help in
> > understanding the charges under the head ???Roaming???. The charges that I want
> > an understanding for are for ???incoming??? and ???roaming call forward??? under
> > the head ???roaming???. I believe both of these charges are for the incoming
> > calls attended while roaming. Further, I feel these charges are
> > inappropriate in this bill as I already had subscribed for a pack ???ROAM
> > PROMO (IC FREE) 75 RENT??? (an amount has also been charged for this in this
> > bill) which I was conveyed, is meant for making the incoming calls charge
> > free while roaming across India. Please look into this issue urgently so
> > that I can arrive at an amount to pay against this bill.
> >
> > Thanks & Regards,
> > Aashish
> > +91-9*********

Here i am inform you that last few day internet was not porperly work workso i call the care but not positive reponce repoce please clear this matter as soon as possble mo mo [protected]


Mo operater mr Ritesh lad

Hi Team, I have been using Vodafone postpaid number [protected] in Hyd for few month. Since i have relocated to other city for past 3 month i requested deactivation of my postpaid number.(All the bills till date are paid) I went to Vodafone store in Hyderabad(Madhapur near Hitech City) and they suggested me to send email to 'vodafonecare.[protected]@vodafone.com' and the number will be deactivated within 48 hours. I sent the email on 2nd Dec, 2013 but they requested to visit Vodafone stores nearby me.I went to Madhapur Hi-tech City Vodafone Store on 3rd Dec 2013 and paid all the bills till date. I got the Pre Paid Sim and the VODAFONE Employee(Kranthi, &Amar) told me it will get Activated within 48 working Hours but when it was still not working i went three times to the VODAFONE Store - Infront of Image Hospital, Madhapur, Hyderabad . Atleast they should have told me that I have to STOP using this Number till my PRE - PAID did not get activated so that i sholud not have to face new BILL for the new month. when i went to their STORE again they told me Pre paid will get activated tomorrow for sure... But it was not done. Then i called thei CUSTOMER CARE [protected] and asked them to let me talk to their LEADS ; after calling so many times they suggested me to Drop a mail to - corporatecare.[protected]@vodafone.com. i did the same but no response from their side and still i have to use my same POST PAID number as I don't have any other option and my PRE paid sim they gave me is still not activated. I called 3 times per a day but no use not responding the call Stores manager Mahesh @ [protected] Note: if I receive any Postpaid bill Madhapur Hi-tech City Vodafone Store need to pay. Regards, Jagannath

Network and Connectivity Problem on my Mobile # [protected] Inbox x Alok Bansal <[protected]@gmail.com> Nov 21 to nodal.mah, appellate.mah Dear Ms. Nidhi Verma, I got my above connection activated on 20th September 2013 after shifting from Ahmedabad, Gujarat. I received a call from your CC Department on 24th or 25th September 2013 for feedback. At that time I conveyed the lady who spoke to me that I am facing Network and Connectivity problem she told that I will receive a call within 24 Hours from the concerned Department but those 24 Hours have not come even today. I would like to draw your attention towards the problems I am facing viz Call Dropping / Poor Network / Weak Signals and no voice after picking up a incoming or dialling outgoing Call. In fact I had complained to Vodafone Gujarat regarding this problem being faced on my Mobile #s [protected] / [protected] / [protected] at this juncture VF Gujarat deputed Technical Team from VF Maharashtra and they were supposed to visit my place on 21st September 2013, your Team Members came to Society Gate went back and called my son on his Mobile saying they are going back since the Network Signals were not available at Gate itself hence it is obvious that inside Society the situation will be no good. Now I am fed up with the problems being faced on account of poor Network, yesterday I decided to Port my Number to some other Service provider who has better facility. I called up at [protected] explained my problem to Mr. Ganesh who transferred my call to Network Department. There I spoke with Ms. Deepali who conveyed that they have neither any Cellsite in the Vicinity nor it is in Planning stage hence they are unable to provide any respite. I requested to allow Portabilty since it is VF Maharashtra problem for their own reasons and situation beyond control. Ms. Deepali suggested to call at 198 for Portabilty as they can guide in the matter. I called at 198 and spoke to Mr. Ram and I was conveyed that Portabilty can be affected after 90 days of activation of connection. I enquired why this stricture of 90 days when VF is unable to provide services to Cusomer, he conveyed it will be possible only after passing of 90 days. Looking forward to your early action and reply. Thanks and warm Regards nodal.[protected]@vodafone.com Nov 22 to me Images are not displayed. Display images below - Always display images from nodal.[protected]@vodafone.com Dear Mr. Bansal, Thank you for your time to explain your concern regarding network issue for your Vodafone Mobile Number [protected]. At the outset, we regret the inconvenience caused to you. As discussed, we regret that an immediate improvement in network coverage would not be possible, as currently there is no new site planned near your premises. However, our network team is continuously working on the same to improve the network connectivity in your area. We are sure you will agree that network expansion is an on-going process and it is only a matter of time before the situation improves in your favor. As a part of the overall network improvement process, which is continuing, the situation in your particular area will definitely improve. We request your kind forbearance in the interim. As per the Mobile Number Portability (MNP) process, in order to be eligible for a port out, all subscribers need to complete 90 days with their current service provider. As your activation date is 20/09/2013 and you do not fulfill the above mentioned criteria, In case you need further assistance, please do call or email us. We'll do our best to help you. Happy to help Ravi Takwale On behalf of Nidhi V Nodal Officer Contact numbers Vodafone Care :111 or +91 - [protected] (Postpaid), +91- [protected] (Prepaid) For complaints/requests :198 (toll free) Nodal Officer : +91- [protected] (Available between 9:30 a.m. to 6 p.m. Monday to Friday) Fax number : +91- [protected] E-mail : nodal.[protected]@vodafone.com Website : www.vodafone.in

I purchased new data simcard on the morning of 7th Dec 2013 from vodafone gallary at Naupada, Thane, Maharashtra. The number is [protected] I wasn't informed by the executive that I have to dial some number for activation. He said, he will activate the number by 10 am of 8th Dec. I travelled to Kashmir from 8th to 11th. My card could not get activated. I visited the gallery at around 7 30 pm for the issue. I got the answer that the system is closed, but I will get a call next day by 10 am for televerification. The executive also suggested me to activate by calling 117 from alternate number. He said that the alternate registered number in their system is [protected]. I corrected that number and gave him the correct number which is [protected]. I didn't get any call on 9th despite a promise from the gallery executive. Next day on 9th I had to leave for Pune and returned back only on 9th night. In my Pune stay, I called 117. I got an answer that I have to call [protected]. Today I called that number from my landline, as I was not guided properly that I have to call from the registered mobile number. I got an answer from the telephone executive that I have to call from the registered alternate mobile number. I called from my alternate number which is [protected]. I got an anwer that the alternate number registered in your system is [protected]. So they cannot activate the service. Now I'm again going out of Mumbai for 4 days and I'll be unable to use the service because the card is not yet activated. ITS NOW MORE THAN A WEEK THAT MY DATA SIM CARD IS NOT ACTIVATED. I AM FADE UP WITH THIS SYSTEM. My main issues are: 1) I couldn't get proper guidance from the gallery 2) Wrong alternate number has got registered in your system which is not my fault. 3) When I open my tab, I get a message that activate the service by calling 117. While the card is not for calling but its only a data sim card. 117 is not a right number for activation. So again a wrong information. 4) My data simcard has not yet activated. So why should I pay bill for this duration? I hope you will take this complaint seriously and understand the frustration which I'm undergoing. Waiting for the immediate response. Hemangi Joshi [protected]

For my data number[protected], i have tried reaching out to the customer care from 01-12-13 atleast 10 times, trying to explain to them my problem . Each time they give me different reason and a unfitting reply to my query . They have asked me to visit the vodafone store, went there twice, they said they will call me back, but i never received any call . Seeing this I am fed and have decided to permanantly deactivate my number, and will not pay any charges Nov. onwards . I request you all to avoid Vodafone and abstain from such a heartless provided for as much as you can . Regards Abhinav [protected]

myself(Anup Kumar) buy a 3G prepaid nersetter of vodafone company and the no is[protected]. But after 4 days the no. is not activate.The person of vodafone mini store (near banjara hoter virar west mumbai) are not to give any response to activate the no. So i am change the operator because the person in vodafone company are zero. The person in vodafone mini store(near banjara hoter virar west mumbai) are useless and not to able any plans of vodafone.

I have been using vodafone since 2010. I have 2 different postpaid numbers. Since I had taken the number from corporate I needed to get out of contractual agreements before requesting for port out. I've been sending mails and going to vodafone store with requests for the same since June 2013. To be precise, I had mailed on 23 June, 2 July 15 July and went to stores more than 5 times in Sept and Oct and Dec. With great difficulty I got one number out of contract but still the other number is not getting out of contract... everytime i'm told that send a mail with details to corpcare.[protected]@vodafone.com . . . . the latest mail I send was 11 Dec. the other number for which I'm out of contract, the port out request has been rejected 4 times already... reasons given were that my query was resolved, ... this is something new I'm seeing... though i never receive a call from vodafone, i receive a message that you spoke to our XYZ representative and your query has been resolved. I dont know what to do... whenever I speak to customer care they tell me they done have such records though I can see the acknowledgements in my mail. Please help.

hellow i am a residence of devsar, bhiwani.hayrana, india. it is a very serious problem that vodafone company is setting up the high radiated tower in crowded areas just twenty meters away the residence. i want the concern authorities to take serious action . if the action wont be taken within 20 days i will draw attention of consumers court to this issue and this will be very harmful to your firm or comapny.

Hi I am writing all my troubles below in form of a mail which I sent to nodal and appellate authority of vodafone. My name is Prerna Jaisingh and my Vodafone contact number is [protected] I have recently ported to Vodafone from Tata Docomo and I highly regret my decision Within a first month I have faced all sort difficulties and troubles with this company. The list of my troubles is mentioned below. 1) The time I switched to Vodafone I activated BIS 399 plan for my blackberry torch 9810 handset after paying charges for the services I had to wait for 3 days to get it started I contacted 111 helpline and they were clueless that why my services are not getting started I complaint on 198 services they could not do anything, I wrote mails to vodafonecare.mum still there was no work done. So I had to go to the gallery and I registered my complaint there after that my services got started. But, to get it started was like the nightmare for me. I am attaching my mail which I sent to you guys for the same. 2) Now, within a month my number is affected with some weird technical difficulty of yours. As soon as I enter my house my internet stops working even though I am getting full network, incoming, outgoing is working but my internet doesn’t work. And if I am not in Andheri then my internet works just fine without any trouble. This problem is there from 4th December now I made a complaint with 198 they said the problem is with the handset so I changed my handset still my net wouldn’t work in my house so then they said the problem is with the Sim card I should go to gallery and change it. I went to your gallery there they said the issue is not with the sim card there is a technical difficulty and it will take 48 hours to resolve, nothing happened in those 48 hours. I called 198 again to check what is happening and they have no idea about it. I thought if BIS plan is not working so I should try simple GPRS plan because that works on Vodafone live server and not on your BBM server but unfortunately my GPRS plan as well do not work in my home. I did a trial run with 5 Rs GPRS plan and to add insult to the injury the balance from my main account is getting deducted. Now, if I have a plan activated on my number why you guys are deducting my main balance? Frustrated with all this I spoke to one of your Nodal officers this morning the complaint number Is [protected] and he said that you are getting a lot of complaints from andheri west area reporting the same issue as mine and it will take 3 to 4 months to resolve. Now you guys are kidding me 3 to 4 months do you even know how much long it is? This is supposed to be my 2nd month with your company and I have 100s of issues already. I don’t know anything either you solve this issue quickly or let me port my number to some other service provider before 90 days irrespective of portability rules. 3) Now the biggest issue with your company is your pathetic customer service agents. They are not happy to help and I have marked mails twice regarding this to your company with my feedback against your agents but you guys don’t do anything. I am enclosing my 2nd mail as well which I sent to vodafonecare.mum and in which I stated my brief feedback against your agents and it is very disappointing that I have not got a single reply from your team regards to my mail which I sent on 6th December You bar the Vodafone number to get in touch with your Vodafone customer care agents if you get a call thrice from the same number in the same day. Do you think it is the right thing you are doing? The customer is as it is having troubles with you and you block them to get in touch with you leaving them more frustrated, where will a customer go except the customer care? None of the other service provider does such bad thing with their customers on the opposite side they go out of their limits to sort the issue unlike you. I don’t know how your system works there because certainly you are not organized, your customers are suffering, they have so many troubles and you people don’t make efforts to sort out the things. I feel I am stuck now with these services which I am getting through Vodafone, you guys won’t fix it and I cannot port my number because it’s not 90 days. I feel helpless and it is your company to blame on. Encl: 1) My mail I sent to you to start my BIS 399 plan and the conversation after that with your agent in which there is no words in regards to your bad customer service agents 2) Mail I sent on 6th December with my feedback and complaint number against your agents and my network issues. Mail 1) Dated 12/11/2013 To whomsoever it may concern, My name is Prerna Jaisingh and my Vodafone number is [protected] and my hand set is Blacberry torch2 9810. I have recently ported from Tata Docomo postpaid to Vodafone prepaid and I highly regret it My services with Vodafone started yesterday i.e. on 11.12.2013 and after the services got started I did Rs 399 BBM recharge at 11.17 PM and your call center agent informed that BBM services will start after 3 hours but nothing happened. After 3 hours when I called again your agents informed it will start after 5 hours and I should have minimum balance of 1 rupee so I did Rs 30 recharge and all of a sudden I discovered In spite of my BBM plan getting activated, my internet usage is getting deducted from my main balance and by the time I called and reported this my balance was gone, I spoke to one of your agents called Avinash who very confidently said he will refund the amount in 15 minutes and he will also start the BBM services. Here my mistake was I believed him After 15 minutes no amount was refunded and no services were started so I waited for 5 hours to get complete and after 5 hours an agent said it will start after 10.00 AM in the morning and I should do a small recharge of Rs 10 so that I have 1 rupee as my balance so I did it, your agent also said that if the service won’t get started then I will get a call at 11.00 AM to sort out the issue but neither your services started nor your agent called. By the morning the recharge which I did for Rs 10 even that was gone and when I tried calling in the I couldn’t get through to your contact centre instead your IVR kept me transferring from one option to other, then I called Vodafone care from my sister’s Vodafone number and it got connected in one go. Now this clearly states that your call center agents blocked my number. My question is why the hell they have the authority to block customers to get connected to them. First of all I have paid for the service which I am not getting; secondly your agents are good for nothing they are not at all happy to help, as it is the customer is irritated and they are blocking the way of solving the issue which is even more irritating. Now when I called with my sister’s number I decided I won’t speak to your junior level employee so I started asking for senior agent or TL or manager and I didn’t know asking for a authority is such a big crime that your agents twice kept me on long holds and thrice transferred my call to some random IVR which gave information about your Rs 111 recharge where I have to press 1 from more information and 2 to end the call. Somehow I got hold to one of your Team leader called Kailash who took my complaint (complaint no [protected])and promised within 4 hours my BBM will start and refund of Rs 40 will be done within 30 minutes. I got my refund as per his promise for which I am thankful to him but still the services did not start so again I tried calling your center with my sister’s number after 4 hours of time frame and to my shock this time mine and my sister’s number both were blocked. This is heights of irritating someone, the heights of giving pathetic service on the very first day. After this my sister from her second Vodafone number got hold to one of your agents called Prerna Khaire who unblocked both previous Vodafone numbers and said it will take more 24 hours for BBM to get active Since your call center agents are good for nothing so I visited your gallery at 4 bungalows, Andheri west there I met your customer service executive Pranit who said there is some technical difficulty with my number([protected]), IMEI no (355881.04.411165.0) and BBM pin (281D6981) he said it is not getting registered on your BBM server. I asked why this problem is there which he couldn’t answer he kept saying sometimes it happens, there is some error and there is some technical difficulty. I asked him how much time will it take to start the service he did not had any answer or should I say he said 24 hours but he said he cannot guarantee anything. You got to be kidding me, you are running such a big setup in India and you cannot provide a time frame for providing resolution and if you give a time frame you cannot stick to it, you simply cannot maintain your promise. After finding how dissatisfied I am he reluctantly said minimum it will take 24 hours and maximum it will take 72 hours. In this high tech world your company is so helpless that it cannot start a service immediately now because of your freaking error I have to stay without internet service for maximum 72 hours which is very frustrating. I cannot start data on my cell because if I do it starts deducting balance from my main account. Now all I can do is sit and hope that within this time frame my services should get started. After talking to pranit I spoke your another customer service agent from gallery called salman to whom I informed all the trouble I had with your call center agents regards to this issue he has registered my complaint and the complaint number is[protected]. I would like to bring under your notice that your first impression was your worst impression to me and I will not recommend your services to any of my friends and relatives at least they won’t have to suffer like me. I have wasted hell lot of time in this first with your call center agents then in your gallery, last but not least while writing this mail Now all I wish for you please take some action against your call center agents who don’t take their work seriously and make your customers believe that selecting your company as a service provider was their worst decision ever. As well do something about my BBM service so that I can use it as soon as possible more delay in getting the service more chances of me going back to Tata and I hope that you believe in retaining your customers and value them. If you cannot start my BBM services within 72 hours kindly refund me Rs 400 which I have paid for it because I don’t wish to go through that hassle again I will simply find my way either by switching back to Tata or to some other service provider. Prerna Jaisingh @@@@ Reply from vodafone - Dear Ms. Jaisingh, Thank you for your email dated 12/11/13, regarding Blackberry plan 399 and balance deduction for your Vodafone mobile number [protected]. Further to our conversation today, we wish to inform you that Blackberry plan 399 has been successfully activated on your prepaid account. We also inform you that amount of Rs. 40 was credited in your prepaid account on 12/11/13 towards balance deduction for data usage. We thank you for your candid feedback regarding your experience with Vodafone and we have taken up the matter with the concerned department to avoid occurrence of such incidents in the future. Additionally, please send below mentioned SMS command to register your email id: • EMAIL<space>email id to 111 (toll free) Mr. Jaisingh, given below is the Service Request reference number for your enquiry; in case you need to check for more details on the same, you can share this number along with your cell number with us. Service Request Number :[protected],[protected] Also, the interaction reference number is mentioned in the subject of the email; in case you wish to write to us for the same query again, please do mention this number in your email subject line. This will help us trace your previous communications. In case you need any further assistance, please do call or email us. We’ll do our best to help you. Happy to help, Vinodkumar Shinde Vodafone Care Contact numbers For Enquiries : 111 or +91-[protected] For Complaints / Requests : 198 (toll free) E-mail : vodafonecare.[protected]@vodafone.com Website : www.vodafone.in @@@@ My mail - Vinodkumar Shinde, Vodafone number - [protected], Name - Prerna Jaisingh Thanks for informing about the resolution I would like to bring under your notice that my balance is still getting deducted from my main account after every hour I get a pop up informing me my internet usage and the deduction amount. I have Rs 399 BBM plan on my number so why are you guys deducting my balance? When I am trying and calling your 198 service to complaint I cannot go through and still I am going from one IVR to other through your 111 customer service that means my number is still not unblocked I don't know what problem your company have with my number because if I sort one problem there is another and every time I have to seek help through e-mail Now my request is ask one of your agents to get in touch with me and the one who can do a good job. Please don't call me every hour to ask for the same thing. I am saying this because of my last complaint mail 6 of your agents called and informed me the same thing that the problem is resolved took my brief feedback on your call center agents and took no action against them, if they would have taken any action they would have kept me in loop. I don't want to see that balance deduction pop up again on my cell for internet usage please look after and sort out this issue Regards, Prerna @@@ Reply from vodafone - Dear Prerna, Thank you for your email dated 15/11/13, regarding Blackberry plan 399 and balance deduction for your Vodafone mobile number [protected]. We wish to inform you that the current plan that you are on i.e. Blackberry 399 plan gives you free access to Blackberry data for 30 days however this free usage does not include usage of certain applications like YouTube, video/ music streaming, tickers on HTML sites, handset applications and MMS which uses Vodafone live or Vodafone mobile connect as access point and will be charged @ 02p/10KB. These charges are applicable over and above your data plan. The Vodafone live or Vodafone mobile connect are core services and you will be unable to deactivate the services by sending sms. Do make sure that APN in your handset under Options>>Advance Options >> TCP/IP >> is enabled and the APN is updated as Blackberry.net. Besides this when browsing the internet always see that you browse via internet browser option. If the handset has applications which auto refresh /update by connecting through the WAP gateway (Wireless Application Protocol) i.e. Vodafone live, you will be charged accordingly. The settings for these applications are pre defined on the handset by the manufacturer. Please note that any video streaming application or real time application like weather/stock/ news updates on your handset may also use Vodafone live to connect. We request you to kindly have the data services switched OFF from the handset to disable GPRS from the settings-Manage Connections-Mobile network options- Data services- ON/OFF. We also wish to inform you that IVR service are active and fullyfunctional. We have reset the IVR services. Kindly call on 111 or 198 regarding your concern. Dear Prerna, given below are the Service Request reference numbers for your complaint; in case you need to check for more details on the same, you can share these numbers along with your cell number with us. Service Request Number :[protected], [protected] Also, the interaction reference number is mentioned in the subject of the email; in case you wish to write to us for the same query again, please do mention this number in your email subject line. This will help us trace your previous communications. In case you need any further assistance, please do call or email us. We’ll do our best to help you. Happy to help, Vinodkumar Shinde Vodafone Care Contact numbers For Enquiries : 111 or +91-[protected] For Complaints / Requests : 198 (toll free) E-mail : vodafonecare.[protected]@vodafone.com Website : www.vodafone.in @@@@@ My mail and since then no reply from your team Vinodkumar Shinde, I have not accessed any sort of video websites like youtube I do not have any weather forecasting or news broadcasting applications in my cell phone If I switch OFF data services from the handset to disable GPRS from the settings-Manage Connections-Mobile network options- Data services- ON/OFF then I cannot access internet so what is the point of your Rs 399 BB plan? The APN settings on my handset are enabled and the APN is updated as Blackberry.net. I don’t understand what is Vodafone live or Vodafone mobile connect all I understand is I have all the settings in my phone according to your company and I am not using my net to watch any videos. The cell phone is lying idle and suddenly there is a pop up of balance deduction. So please let me know what is happening and why my balance is getting deducted. I don’t wish to pay extra for the services I have already paid. @@@@@@@@@ Mail 2) Dated 06/12/2013 and no reply from your end. My name Prerna Jaisingh contact number [protected] From Past 3 days I have trouble with my internet connections, my plan is Rs 399 BBM. If I go out my internet works fine but as soon as I come home it stops working and my EDGE goes to GSM. I don’t understand why I am paying 399 for the services which don’t work for 12 hours in a day and your voice agents are as usual not happy to help. They want to know the issue but they never give resolution neither they transfer the call to your blackberry technical team nor they transfer the call to their managers. This isn't the first time I have had troubles with this internet pack earlier you guys had troubles starting the connection through your server and for that too I had to go through a lot of pain to get it started. I have no clue what the hell is happening with my Vodafone number or my internet why it is not working in my home. I have tried changing phones still my net doesn't work in any of them but my sister’s net works perfectly fine, she is also a Vodafone user. I don’t understand inspite of giving feedback so many times about your agents that they are good for nothing still your company does not do anything against them, you guys simply don’t take any actions, do you? Because if you would have taken some actions then your agents would have given a mannerly quality services. I am sure there must be so many other customers who must be facing these problems because of your agents, they are rude, they hung up on customers, they don’t give resolutions, they don’t help, they are simply useless, they put the call on hold and never return which makes it even more irritating and frustrating. I have a suggestion Why don't you try and call 198 pretending as a customer and mark my words you will see the true colors of your agents. Please do something in regards to your customer care agents they are totally ruining your company’s image. I want a call back in regards to this issue from someone senior I won't call back to 198 or to 124 because I don't get any from help there, don’t want a call back from an employee who cannot help me and keep hanging up on me. Again I am repeating I want a call back from somebody with the capability of giving the resolution on 1st call. @@@

Hello, My mobile number is [protected] and I recharged my number with 251rs for 3g Internet pack on 5th Dec, 13 and I got the 1 month validity and 1 gb data. But on 7th Dec, 13 validity and data was showing ZERO. Then I called customer care and got the information about Vodafone temporary issue regarding internet packs and got the confirmation that internet pack will activate within 4hrs. From 7th Dec, I am calling to customer care daily 9-10 times and they are making fool by repeating same line. They also arrange on call service but didn’t call me anytime. I am fed up with Vodafone services.

I had activated 6999 BB annual plan. Due to handset issues, i had to change my phone to a sony xperia in around 7 months Over the call with Vodafone executive, before buying the handset, they assured that balance of 6999 for 5 months will be given as prorata credit to my account. This is because BB plans dont work on other handsets. Post this, during my billing cycle, no credit was given and on email when I notified Vodafone, they REFUSED the same.. Never had such a pathetic thieving experience with Vodafone before... They have entered the league of cheats/...

I have Vodaphone connection No. [protected] in which I regulrly getting SMS and showing network signal. The number is used in my home state Odisha when I visit. On 25 Nv 13 by I recharged the number of Rs 55/- and it showed the balance of Rs 55/-. But when I tried to call the call was not through. I call the customer care several times. The told Rs 20/- would deducted and the number would be activated. But after 16 days past the number was not activated. Either you activate the number or you transfer the balance to my another vodaphone number [protected].