Vodafone India Complaints & Reviews

I left India on Aug 12 2013 and now I am abroad. I went to a local Vodafone store in Chennai on Aug 8th and asked them if they can setup a future termination of both my numbers [protected] and [protected]. The staff said they cannot do it and they asked me to send an email request to "Vodafonecare.[protected]@vodafone.com". I sent 3 emails ( On Aug 21, Aug 27 and Oct 9) to this email id asking to deactivate my account. I also called them couple of times and they said they will take care. I paid the remaining dues for whole of August on Sep 6. but the bills for September, October started coming.Till now I did not have any response or any replies from them. 2 days back i got an email saying"ARBITRATION & CONCILIATION. BEFORE CIVIL & CRIMINAL PROCEEDINGS-B-N[protected]" from the legal team. I sent an email to then and still no response. I Want to know why is the customer service so bad . ever since i bought my cell phone i am using Vodafone and this is very very frustrating customer service. I am spending so much time/Money (calling India) for no response. Can somebody help in resolving this. I am going to switch all my parents/siblings connections from vodafone if i dont hear in few days. See the emails attached.

To, The Manager Vodafone Essar Company Dear Sir/Mam, I am a Vodafone user of past 9 years its services best than other networks but from the last 2 days i am facing lots of difficulty i Cant able to call from my no. bcoz my outgoing call is barred without any reason or information. I was complaint many times there is no proper response from your side. Vodafone agents are not having helping tendency to customers I need my outgoing get released very soon otherwise release my no. for port out immediately... Thanks and Regards Pradeep Kumar [protected] [protected]@yahoo.com

Vodafone has the worst customer service in Mumbai- They seem to get a bunch of cringing servile people and train them to provide harassment not customer service to people here so they pretty much operate with no ethics in my experience, in the daily customer service field.."No we can't take that charge off; you must have called Latvia and Morocco.." I called just now asking them to take off some charges amounting to Rs 255 which was for international calls. FIrst of all I don't have international dialing installed to my knowledge- when I tried recently to call my sis or bro who were visiting here on their US number it doesn't go through- then I got some calls the end of Nov on some number/s which I didn't recognize- as a missed call and a couple where when you answer it responds with a recording. On dialing the number back I got a recording saying it's an international call and I was nonplussed because I thought I couldn't dial international numbers -- I hung up quickly but there seem to be a series of such calls it seems according to them that "..you must have made.." I tried telling the jackass check my usage, review my account I don't dial international calls, I have had a monthly billing for the last 10 years with you where my bill is Rs ---this much minuscule amount-- so kindly take that into consideration and note this must be where I am getting ripped off somewhere, so please do something..and let's figure it out", but Vodafone wants to add to the unpleasant experience, collect their measly Rs 2oo+ rupees and bugger the customer... Everyone knows Latvia, Morocco are the countries from where scam calls are originating, the last couple of months apparently

Hi There, My mobile number is +91-[protected] and +91-[protected] disconnect without intimation. This postpaid mobie number is portabilty from idea mobile and A/c ID[protected] paymaent was due Rs. 932.88 /- . S. Communication(vodafone mini store) Hinjewadi Pune Maharashtra name is Pankaj More missguided me this due payment will added on next vodafone bill. But without any information disconnect my mobile. This is really bad . Kindly start my connection and take this due amount. Regards, Neeraj Kumar Singh

I activated a roaming service for free incoming on 4th December, 2013 by dialing *444# and selecting the desired option at about 9:37pm and they flashed a confirming message of activation and deducted the money for the service. At 9:40pm I received an incoming call for which roaming was charged inspite of the roaming service and the amount was around Rs. 43. I complained at Vodafone customer care but they said that this service takes 10minutes to get activated but this information was not provided when I was activating the service. They did not provide complete information before then how can they use this information as an excuse?

I had taken a Vodafone corporate simcard and it had 2G data plan of 1GB for 1month bt they had charged me a bill of Rs.2500 by saying its charged for extra internet usage but i havent used that much neither i got any message that my 1gb has completed nor i got any cal from customer care. I have talked to customer care regarding this to give me details what i have surfed and for what i have being charged but they said they cant and forcing me to pay bill. Now they had barred all my outgoing and incoming calls and therefore i am not using the card anymore.

iam getting wrong calls vulgar messages and threatening warnings from the mobile no. [protected]..., [protected].., [protected] when iam calling he is not recieving calls otherwise switching off. But every night he is tourturing me with calls and messages. Please sir get me rid out of this it is so kind of me. Thanking you sir!...

Vodafone internet stops working almost around 12am from so many days. I really do not understand what to do. this is really so poor service of them. I do not want to use it but only using because of good network. After stopping, internet doesn't work for 1 or 2 hours. please help!

Dear Sir, I have two postpaid connection bearing Nos [protected] & [protected] under Government plan of Rs99/- monthly rantal from 11/8/2013. Since plan have been changed from Rs99/- to Rs199/- monthly rental wihtout my request. I have approached to your store in this regard but still bills have not been modified. Therefore, I have sent a written complaint to your Incharge vodafone store, Kalyan and your Head Office on 25/10/2013 and copy endorsed to nearest police station and TRAI. I have paid first bill. Thereafter I haven't paid bills. Your executive pressing me to pay the bill on telephone but I have told them until & unless modify the bills I will not pay at any cost. Since complaint raised, your office has not taken any action. So I cann't pay. Therefore, you are requested to modify my bills @ Rs99/- upto 11/10/2013 because in spite of repeated request your executive has not taken any interest in this regard hence, I have removed SIM cards. I have also requested to covert plan from postpiad to prepaid but your executive has not reply sastisfactorily. Therefore, I am also reqested to change my scheme from postpaid to prepiad. Thanking you, Chavan GP

Vodafone services are unreliable and the personnel attending to complaints have a callous attitude. I have been a patron of Vodafone for over 4 years and I am being treated in a way that no one would ask for even in their first month of being a customer! I have logged in complaints for:
1) Charging me despite of the fact that I did not use the services (non voluntary- owing to bad connectivity)
2) Not attending to complaints raised for poor coverage at residence (for both internet and telecom network)
3) Disconnecting services for a connection that was being paid for on time without any warning/intimation or taking the consent of the user
4) Continue charging a customer when she has requested to either- fix the problem OR disconnect the services

Please be aware that Vodafone does not conduct itself like a professional organization and resorts to threatening and arm twisting tactics of disconnecting services without intimation. They do not attend to complaints after the amount has been paid. I can drop the services anytime but I want to bring this to the notice of a critical mass that is using their services or plan to switch over to Vodafone. I am ashamed that such callous attitude exists amongst service providers and we are subject to much anxiety and substandard service levels despite of paying a significant amount for the services. I hope the company takes corrective measures to fix these poor service levels and takes its customers & consequently, their own brand value-more seriously.

From a harrowed customer

I bought Vodafone Data card for 3g internet usage but from the begining it never worked on 3g speed, i complaint many time on their call centre but didnt get any solution and fade up i stopped using the same but they have raised the bills which we have cleared during taking the payment they were polite and accepting their fault and assuring that they will convert this donggle into prepaid but after getting payment they said you need to take care of this and bring your dongle to vodafone store i dont no why ...and misbehaved the executive.and said they cant convert in to pre paid connection. so it is a miscommunication to the customer and behaviour issue they have shown... I dont find the way to get my money back from the vodafone which i have paide as security for the dongle. as they have told us way. Please help ... Regards Honey Dhawan Mob - [protected] Vodafone No. - [protected]

I had availed the 1GB 3G data pack for Rs. 249 on 16th November which was valid till 15th December. The connectivity for poor throughout and mostly all I got was 2g services. I was still able to manage my work. On 28th November, I got a thank you card from a mini store in Mahanagar. The executive told me that I can avail any benefit as a free gift. BUT, they did not tell me the disadvantages ie your existing service/ plan gets deactivated in case u use the thank you card. Not knowing this side of the story, which was supposed to be informed to me by the executive while handing over the card, I used this facility and got 45mb of 2G data. I wasn't made aware that my 3G pack would get deactivated. On confirming the same from the customer care executive, he said that I should have known this. Well, I don't design products at Vodafone, I'm a customer not a service provider. Had they made me aware of such a condition while handing over the card to me I would not have used it. Now my 3G plan is deactivated which was valid till 15th December, my remaining 700 mb of 3G data along with Rs. 250 went in the drain. I spoke to the customer care twice on 28th, they did not even care to give me a complaint number and just said that some senior executive would call me back. It's been 4 days now, but there was no response from their side. I called them again today, telling them that not only will I port out but I will also address the same on a consumer forum. They said, and I quote, ":IT'S YOUR PERSONAL CHOICE. OUR SENIOR EXECUTIVE IS NOT AVAILABLE, WE DON'T HAVE A SOLUTION. YOU ARE FREE TO PORT OUT. I asked them to reactivate my 3G plan with the data that was left, they said, we just can't. You did the recharge, you can only get the benefit of 2g data for 45mb. If you want then go and speak the the executive at Vodafone mini store. I'm lost for words. Now that I have been cheated, I want to make the other existing cutomers about this issue so that they don't face the same. I hope this write up reaches the right authority so that my 3G pack gets reactivated. I'm not asking for 250 bucks from them, all I need is the service in lieu of the payment I made for the same. In my last conversation approximately half an hour back, inspite of telling them that I wasn't given a complaint number earlier, They did not even register my complaint nor gave me a reference number.

someone calling and giving miss calls from vodafone number [protected], i checked online its from tamilnadu it seems .I let others speak says wrong number and after a while again miss calls and calls. so, annoying..anyone just screw this arshole..such a pain why do people like this were ever born..a bad name for people's name.

To whom it might ever concern, I am really not only disappointed with your customer care or agents either on the phone or in stores, but dissatisfied and very very tired of your pathetic way of dealing with your customers . I already went to your korba branch to switch my line to card system because I am tired of all mistakes you do on the invoices. I paid all my balances and signed all the papers, stopped all the USB's and data lines I am using and was promised by your agent Sara (phone #:[protected] that the transfer will happen in 24 - 48 hours. until now it is not transferred to the prepaid system and when I called today 888, your agent told me that I still a pending balance of around 250 L.E. I refuse to deal with your manipulation to close a line, and I am tired of dealing with all this unprofessional failed systems you are running and I am going to use all the social networks, word of mouth and every channel I can to prove your unprofessional and unethical behavior with your customers ... regretfully, a person who was once a very loyal customer

Dear Sir, I have rechrged mobile no.[protected] on dated 21.11.2013 100 rupee Order Number is MM[protected] it is failure but amount is deducted but till date i am not received my amount. Kindly arrange to return my amount. Thanking You, Yours, Umesh Ranjan Behera Mob-[protected]

I bought a 3G connection few months back from Vodafone main showroom at lower parel. The first month bill was rs 190, however, the 2nd month bill, to my shock and utter disbelief, came rs 4800.i immediately raised it their customer service team. Every time when i asked them for a data showing my usage, they have told me that the bill is correct and i will have to pay it immediately. when the fact is i have not downloaded a single aplication. i did not download any song, game, movie nothing, then how can my bill go so high??and why is it that they can prvovide me with the data that i have downloaded? i am not going to pay that amount for No reason. i ned detail explanation of my usage. then this harrasment does not stop here, there collection agents keep calling me every now and then and use the worst possible way of dealing.while the fact is i have made myself clear that i will pay but u need to convince me that i have used that much data.It's been over 5months now, but there is no end. I had to obviously suffer, my data card is suspended. But I immediately switched to Airtel and the maximum bill I have paid is 400 in the last 5 months. Then Vodafone goes one step further I. They link this dispute to my mobile service with them and immediately suspend that number, with an intention of paralysing my day to day activities. Thisi is real cheap response and display o[censored]tmost disregard to customer issues. I do not remember my 3G no but my mobile no is [protected], which they have linked to the 3G data card, for deactivating. I am not expecting any satisfactory service this time as I think the company has lost it's values in a desperate pursuit of business. However I am making a final attemp of resolution before I take further legal recourse.

Issue in short Airtel offers a very good rental plan of Rs.100, I send request for port out, Vodafone retention team calls and enquires why do I want to port out. I tell them about Airtel offer, they say we will offer the same plan don't port out I agree, now its more than 5 months of follow up, still Vodafone has not sorted the issue. Will share recent reply which I got from Vodafone and the questions which I'm asking them Dear Mr. Nagrani, We have received your email dated 29/11/2013 for your Vodafone Mobile Number [protected]. As mentioned earlier we reiterate that, we would not be in a position to activate the month rental plan of Rs. 100 as the same is currently not available with us. We also assure you that your feedback on your Vodafone service experience has been escalated to the concerned authorities. Our service personnel have been sensitized to your concern and we will do our utmost to prevent a reoccurrence of such an experience. In case you need further assistance, please do call or email us. We'll do our best to help you. Happy to help Ravi Takwale On behalf of Nidhi V Nodal Officer My reply Dear Mr. Takwale, Don't you think you sound like a broken record, repeating/reiterating the same thing again and again - that you don't have the Rs 100 rental plan. ANSWER MY QUESTION MR. TAKWALE 1. Why did retention team offer me same plan as Airtel's not once but TWICE? 2. Does the retention team represent Vodafone or not? 3. If they represent Vodafone, then Vodafone is going back on its word, so does the retention team represent Vodafone? 4. If you knew you could not offer me Rs. 100 plan, after FIVE MONTHS OF FOLLOWING UP, why did you ask me to get you a copy of Airtel plan? 5. Will Vodafone bear the expenses for the last 5 months in terms of additional rental paid by me for using Vodafone service instead of Airtel plan? Why don't you answer these questions instead of giving your PATENT reply that we cannot offer you the same plan as Airtel. And you escalating the issue to concerned authorities doesn't matter, will it solve my issue? NO IT WONT, SO DONT GIVE ME STANDARD PATHETIC REPLY - I'm sure you have a template of this mail in place which you send to aggrieved customers. SO ANSWER MY FIVE QUESTIONS.

I'd recharged my vodafone 2G sim with 199 rs. unlimited internet pack. (Unlimited means: 2 GB at normal speed and after 2GB data exhausting, reduced speed at 64kbps). I've activated this pack for almost 3-4 times and it was also getting satisfactory speed, as mentioned in the plan. But in my last recharged pack, they provided me the reduced speed from the starting itself. Even though, 2GB has not been exhausted, they are giving me reduced speed, like 2-4 kbps. Too pathetic...! I would like to bring this issue to the Vodafone Care authority. (they always say, they are HAPPY TO HELP, but they nrever does so...) I am from Maharashtra circle (Nagpur)

I was using vodafone postpaid number for more than 3 and half years and i am paying my bill regularly till now, but i was taken one free sim card that was given by vodafone erode office but it was not able to use and i was lost that sim also, but now they blocked my bill paid number, if i enquired they are telling that it was blocked by vodafone store for not paying the bill for my lost sim, . it was new thing i am hearing from worst network vodafone. Now my concern is i paid my bill to this number, but how can i pay the bill for lost sim? and before the due dtae they will send many sms pay the bill, even after the payment made from my side also they will send payment overdue i[censored] paid kindly delete, but why can't they enquire me regarding that? how dare they can block my bill paid number? while selling the product they are begging like some thing. but they cant able to inform?????

dear respected all sir, my self praveen kumar tailor i have use [protected] vodafone no since last 3 year previous prepaid and after 1 year change into postpaid, sir i want to your attention that before 45 days i am went a tour out of station so i request to mr sanjay (vodafone store [protected] )to stop the sim for few days then he stop the sim when i reach again kuchaman my native place then i didnt find my sim so i submitted my docs again before 20 days to mr sanjay sir then he say that ohk i submitted your all document to company in 2 days but till date i did not receive my sim and now all the officer say that we cant provide this sim to you i want to say only that plz provide my sim again to me i am existing customer of vodafone since last 4 year i have two postpaid sim on my personal name and 13 postpaid sim on my firm name pls according to my previous record pls provide my sim [protected] to me pls vodafone store kuchaman (sanjay)[protected] ajmer office no aadil abbasi ([protected]