Vodafone India Complaints & Reviews

My moblie No. is [protected] I have a postpaid number and I use 2 [protected]@Rs. 95 internet plan but yesterday i was not able to access internet on my mobile, So I called vodafone customer care and talked to Mr. Vijay from Okhla Industrial area at 9:50 Pm and 10:05 PM and he told me it was because of my unbilled amount which is Rs. 9700+ and my credit limit is 5000 but I told him that it was because of postpaid internet plan and if he would see my actual bill it would not even cross Rs. 400 but he refused to listen to me. Then I talked to his superviser Mr. Prince and he also refused to help me and when I asked him to file a complaint on my behalf he said he won't do it because it's not company policy. The only solution which he told me was to submit RS 1000 and then use internet or else wait or next 10 days without internet conncection. If there is something wrong with company's policies then correct them rather than harassing customers. I even asked him to raise my credit limit to 10-15k if it would resolve the issue but they refused that also How can they expect of me to submit Rs 1000 when I haven't done anything wrong or defaulted on my payment. Regards Amanpreet Singh [protected]

Hello Madam/Sir, I have taken new postpaid connection of vodafone last month having 500 MB free for two months. And I have received bill of Rs.8132 in this month. In which my rental is Rs.199, usage charges is Rs. 6, 942, Roaming charges is Rs. 7 and Tax is Rs. 883. Among this, they have given that Usage charges(Rs. 6, 942) are of internet usage only, that too in two days. I have not downloaded single song, movie or any app or game. Still it is showing that I have consumed 6 GB in one day and 5 GB in another. I have asked for details, browsing history or proof but they are saying we can't give you that. It is just impossible to consume 6 or 5 GB in one day, that too I am using wtsapp only. My vodafone postpaid connection details are as follows, Name : Shubhada Kulkarni Number : [protected] Kindly help.

my mobile No is 988xxxxx77 few months before i'm also vodafone customer last month i changed the network from vodafone to Aircel now my service is dicconnect due to unpaid amount in vodafone service. As I willing to pay money but in your last month bill rate are very high 1200. but actual amount is 335+tax becuase i use (199+2G data + STD Pack ) its total 335 before disconnect connection i use 400 Calls & 700Mb data but your organization as charged 1200. so kindly connect my outgoing service.

I have vodafone post-paid connection from last 3 year & I regulary pay my bills within time but now I change my handset & use smart phone & i had not given any intimation to vodafone service about activation of internet charges although they charged internet usages from last 3 months. I approach their customer service & gallaery about the same they replied due to it's smart phone automatically downloading start they charged for the same & they gives me instructions about remove internet seeting from handset & I did the same on 15.9.13 & still they charged me internet charges of Rs. 2900/- in that bill. I continiouslyl approach them for waive of this amount which could not used by me apart from this I paid from Aug-13 to Nov-13 bill payment of more than of Rs. 5500/- & till date I paid my calling chages bill only internet usages not paid which not used by me apart from this vodafone disconnect my outgoing. I continously followup on mail also for this Re: Billusage of internet [#3168194]Wednesday, 18 September, 2013 11:54 AM Mark as Unread Flag this messageFrom: "Vivek Pawar" <[protected]@yahoo.in>To: "corporate.[protected]@vodafone.com" <corporate.[protected]@vodafone.com>Full Headers Printable ViewDear Sandeep, Thanks for your reply but let me know what should I do to disconnect these services cause unnecessarily from 2 months I have to pay & you better know it's our hard earned money & I paid those services which not used by me. So kindly let me know what to do & how to disconnect the voice sms & internet. Looking forward for your reply Regards Vinod [protected][protected][protected][protected] From: "corporate.[protected]@vodafone.com" <corporate.[protected]@vodafone.com> To: [protected]@yahoo.in Sent: Wednesday, 18 September 2013 1:53 PM Subject: Billusage of internet [#3168194] Dear Mr. Mhatre, Thank you for your e-mail dated 16/09/2013 regarding bill clarification for Vodafone mobile number [protected].We sincerely regret for the delay and inconvenience caused to you.We tried to call you but unable to speak with you.With regard to your concern we wish to inform you that, we have checked your bill and confirm that the charges are levied towards Vodafone Live and VF Mobile Connect usage are indeed correct. We wish to inform you that Internet (Vodafone Live, Vodafone Mobile Connect and I Phone) services are core services which will be active in your account by default along with Voice and SMS. The usage charges for the service will be 10p/10KB if not subscribed to any promotional offer.Also, we would like to confirm that, we do not track or monitor browsing records of the individual sites browsed by our customers. Your itemized bill contains details of the browsing session in KB along with start and end time and the length of session.If In case, while using Wi-Fi service, you need to TURN OFF data services (cellular data) on the handset. This is because whenever you move out of the Wi-Fi coverage area, the internet connection gets routed through Vodafone GPRS. Turning OFF data services blocks emails, browsing and downloads, but it will not block normal voice calls, text or picture/video message/video calling. We assure you that our Billing System accurately monitors and records usage of each SIM Card. This ensures that you are billed only for the service which you have actually utilized.Also, we wish to inform that no data service active on your number.Kindly note the reference number[protected] for your information.In case you need further help, do call or e-mail us. We will do our best to help you. Happy To Help, Sandeep Tarte Vodafone Corporate Relations Vodafone Care Contact numbers For Complaints / Requests: 198 (toll free) Vodafone Care: 111 or +91-[protected](toll free from home circle) E-mail: corporate.[protected]@vodafone.com Website: www.vodafone.in Now check & download 13 month's call details absolutely free for your postpaid connection. Logon to www.vodafone.in & go to My Vodafone. --Original Message-- From: [protected]@yahoo.in Date: 9/16/2013 3:40:47 PM To: vodafonecare.[protected]@vodafone.com Subject: Billusage of internet Hi, I have not use any internet from my vodafone no. [protected] still u will charged & also charged VF Connect mobile these both services I would not activated so request you to kindly look into the same & deactivate both these services I already visit to your vodafone gallary regarding this & also called on 111 casue from 2 months I paid for unwanted services which I not used. Looking forward for your reply RegardsVinod

My Vodafone No is [protected] postpaid . In my October billing they have billed me Rs :1612 . In my itemised billing I saw a plan of Rs 750 activated without my consent or request. Also charged for 2G data of 400MB consumed and that too for three days. In data usage also vodafone consistently charged for 2050KB for many times. This is nothing but to trigger my bill at higher side. Monthly Charges Local SMS free for Rs 35 (11.10.13 to 10.11.[protected] Rs 35.00 ---- This is ok Sub total 35.00 MI_CAP_750_30d_R_PROMO_3G (28.10.13 to 10.11.13) ----Rs 750.00--- ?? never activated myself. Sub total 750.00 MI_C_V_250_30d_R1GB_FU_3G (28.10.13 to 10.11.[protected]Rs 56.45-??? Never activated Sub total 56.45 Monthly Rental (11.10.13 to 10.11.[protected][protected]Rs 399.00 ( I have Rs 100 discount on this, not given now) Sub total 399.00 Total Rs1, 240.45 + VF Mobile Connect --403650KB (0.38Gb[protected]------Rs 1, 011.90 ( company never informed me about it and how can they let me go pay as per surfing. If plan gets deactivated I should not be able to surf anything) Vodafone to remove these above charges orelse i have no option but to go for another provider. Regards

Hi, One of the pathetic and worst service received from a prepaid customer service guy named Prakash. I had called in inquire about the tariff plan but the guy never responded properly, instead asked me disconnect the call without any reason and when i asked for the explanation he disconnected my call. When i called back there was no one to answer, this all happened on 11th Nov 2013 between 3&4. I called in five time to just inquire about a tariff plan, finally another person named Kalmesh picked the call and told me the applications were down, so he will not be provide me the information. I seriously don't understand that to provide one small information they had azaleas, more over i never faced such worst customer service in my life. I am surprised to see this kind of response, also would like to stress that customer will stick to the connection only when they are happy with customer service but not just advertizements. I would definitely raise this as a concern, complaint and wold like to say that this guys are not worth for customer service in such a big company, because one final day we will loose hope and the reputation of the company is spoils. I SERIOUSLY DEMAND APOLOGIES FROM THOSE GUYS and punish them in all the ways, until such guys are punished no one ever will learn the lesson and value of a customer. i pity to say this, that this are rotten fruits in a basket and need to be thrown out without courtesy. My postpaid number is [protected] -- тнคภk Yσυ υ๓ครђคภkคr.ร Well Point Process Specialist - Data Mobile [protected] Description: Description: Description: Description: Description: logo

Relationship no. 5.27611.00.00.100287 There used to be a list for the numerous complaints made by me on the myvodafone (atleast for 90 days or so). Now it no longer shows any complaints made by me, even after many requests to customer care. I still get lot o[censored]nwanted SMS, even though I'm in Full DND service. When I call up customer care/chat they say the DND service is not active, when I shout at them..they put me on hold and then come back and say sorry its active. Even though for unregistered telemarketers vodafone has no answer and its understandable. But, for the past few months I get LM-YBDeal SMS, and each time I make a complaint, still this DND issue not getting any proper solution. Will Vodafone and Trai do something ? Thanks Prakash

My name is Abhishek Saha and Sales executives from Vodafone with email id - surelinks.[protected]@gmail.com and executive name Kawa [protected] has duped me after taking a scanned copy of Passport, Driving License, my office identity card and my photograph. I have serious doubts on whether they are mis utilizing my documents for something else. Since they came in the garb of Vodafone India and was wearing their T-Shirt I am made to believe that they represent none other than Vodafone. Both my numbers [protected] & [protected] have not been activated after 4 working dats and they have been giving false hopes. Now Kawa the service executive is not taking my calls as well.Request your help to mitigate this as soon as possible since I do not want to extend the level of this fraud.Thanks for your help. N.B. Yesterday evening we verified by visiting the Vodafone store Bilekahalli that the documents were not submitted even after 4 days when I had sent it to them on Wednesday itself.

Dear sir/mam, I have logged complaint reading my vodafone postpaid connection shutdown before 1month but no action has been taken in reference and also bills are generated every new month that follows. I have also given reminders through Customer Care's but still the problem persists. Please look into the matter and do the needful at the earliest . Problem details : Mob no: [protected] Location : Indirapuram Ghaziabad regards, Naveen Rana

i have port my simcard vodafone pripaid to vodafone postposd …and many time force me by vodafone to convert my num postpaid…at the last m agree to coverting my num last ten days… when i submit my doucuments and after it vodafone verify my address… before 10 days ago…that time vodafone close my outgoing calls..and i have face many problem for my phone………plz as soon as solve my problem… my contact num [protected] name sanjeev sharma…

Vodafone services in Mylapore area is pathetic and even in premium spots, they do not have the right service support. I had to contact multiple time, register multiple complaints and explain the same issue multiple times with each of them and inspite all efforts, they have not taken any serious step towards resolving this issue.

Hai my name is Anil Kumar., Iam from warangal, Andhra Pradesh. Iam using Vodafone network. From last few days the network is deducting the balance wantedly and saying that APP has been downloaded, or MMS charges or super value charge etc etc. every time when I speak with the customer people they are apologising giving the balance back.it happened for me thrice in a week. Always I have to contact the nodal officer and the appellate authority to get my balance back. And finally on[protected]/- rupees of balance has been deducted from my account. And when I complaint to the nodal officer they are saying that I have downloaded one App so they deducted the balance. But usually for Apple iPhone when an App is downloaded in an Apple iPhone the APP CHARGES will be deducted from the customers bank account. It is not related to mobile networks. Even the Vodafone people also know that. If they are charging for downloading. They have inform me when Iam going to take an Internet connections. So I won't download anything. Even they have not sent me an intimation message. Please take action on this network if should happen for other person. Iam attaching an image how they have deducted the balance. Before deduction my balance was 83/-.

hello,
myself Dr. Biswas
i have been using vodafone postpaid number [protected] registered since march 2013 with plan 225 FnF in which i get a local family vodafone number of my choice free voice calls 24x7.
however i have received a sms stating that my free family number will now be charged at Rs. 0.05 / min and my plan will now be called as plan 225_rev.

this is a new plan the company is offering to new...

Respected Sir, I have a postpaid number +91-[protected] which is registered on my mother's name, Sarita Rawat...My STD calls have been barred and whenever I try to call any STD number "CHECK NETWORK SERVICES" message is displayed.. 6 times I have spoken to the customer care executive... Twice I have visited the Vodafone store and everytime I am assured that the services will activate within 4 hours...This is a serious harassment and I am fed up of it and just giving a last try here...

I purchased vodafone dongle (no. [protected]) in the month of May 2013. At the time of
purchase I was clearly told about three keypoints of Rs.1999 plan
1)This plan is not available on paper document
2)After 3 months, renewal will be awarded i[censored]ser asks for it
3)speed of the plan is 3gs till 3mb then 2g speed of 55kbps.
Signature and few pages of the form were suppossed to be filled by me, rest of the
pages would be handled by the center

The vodafone bandra center has lied about this to me.
1) I had asked them if speed will be around 55kbps, for this one employee told me that yes it will be 55kbps only, not more not less, while another person said it will be upto 55kbps. I have the proof for this.I used to even get speed of 0 kbps continuosly. Also I have the proof where speed is 0 kbps for more than 3 minutes even though network shows full signal.
2) I had told them I wanted a plan for only 3 months not more, now they say that I have marked auto renewal on the form. Does that mean that it is useless to tell them to deactivate my account.
3) One employee on contrary also told me that this form does not exist on paper document, (I have the proof ). Now, after I have received a bill of 1500 I am told that this document/plan exists on paper.
4) I had payed an excess amount of 50Rs for my dongle device. Few days later I was told that I had Rs.50 balance in my dongle and I could use it.Isnt this clearly specifying that my account was terminated.

I received a email today by vodafone nodal officer who said that bill had to be paid and I have signed for it. This is completely unacceptable. What should I do. I also tried emailing vodafone uk email ccare.[protected]@help.vodafone.co.uk but it is out of service.
What should I do now? According to them they tried calling me on 8th november, twice before 10pm and once after 10pm. My sim had been removed after 10pm but before that I am sure I received no calls from them.
Tthis is really vodafail. I am very dissapointed.

Contact email id: [protected]@rediffmail.com

Dear all,

Below is the mail chain with Vodafone Nodal officer (S Madhan) or his team and along with my issues. Vodafone overcharged and debarred my connection while not acting on my complaint.
________________________________________
From: Karunakaran Oorathi Pathangi
Sent: Saturday, November 09, 2013 12:06 PM
To: nodal.[protected]@vodafone.com
Subject: RE: Re:Dissatisfied customer - Moblie number [protected] [REF:[protected]]

Hello Mr Madan / who ever is writing in his behalf.


Can you try and explain me how the usage stands valid based on the below details picked bill sent from Vodafone and details collected from Customer care executives:

Sep 13:

Data plan: GPRS 2GB VMC @ Rs.99
GPRS usage : 0.05 GB (49830 in KB) which is less then 2GB is my basic data understanding as per universal reference is correct.
Amount charged: 293.96 (excluding service tax @ 12.36%)

Sep 13:

Data plan: GPRS 2GB VMC @ Rs.99
GPRS usage : 0.12 GB (123900 in KB) which is less then 2GB is my basic data understanding as per universal reference is correct.
Amount charged: 1239.90 (excluding service tax @ 12.36%)

In both the cases I don't see how I have exceeded 2GB VMC data I am eligible for.

So total amount charged to my number (including service tax @ 12.36) is Rs 1722.43 (330.29 + 1392.14)
Reversals / refund passed till date : 1327.44 (330.44+440.9+56.20)

Remaining amount that I am seeking as refund / reversal is Rs 394.99

Can you tell me when will Vodafone even think of considering this reversal / refund and stop harassing me by blocking, debarring my number from service to make profits by all non-ethical means.

IF you still do not understand the calculation (simple math's) I am happy to explain if you can spend 2 to 3 minutes of your time in calling my @ [protected].
So get your facts right before replying back to customer in a rough tone.


Regards,
Karuna

(Karunakaran OP)
________________________________________
From: NodalTN [nodal.[protected]@vodafone.com]
Sent: Saturday, November 09, 2013 11:03 AM
qTo: Karunakaran Oorathi Pathangi
Subject: RE: Re:Dissatisfied customer - Moblie number [protected] [REF:[protected]]

Dear Mr. Karuna,

We have received your email dated 08/11/13 regarding concerns related to data usage charges for your Vodafone Mobile Numbers [protected]

We wish to reiterate that the GPRS usage initiated from your end stands valid.


Hence the applicable charges had been charged in your account.

Hence, we wish to bring it to your kind attention that we would not be able to facilitate reversal for the same and thank you for your patient understanding.

Post reversal, there is a payable outstanding of Rs. 750.12/- and we request your kind cooperation in remitting the same.


The docket number for further reference is[protected].



In case you need further assistance, please do call or email us. We?ll do our best to help you.



Happy to help,

Madhan S
Nodal Officer
Contact numbers
Vodafone Care: 111 or +91- [protected]
For complaints/requests: 198 (toll free)
Nodal Officer : +91- [protected] (Available between 9:30 a.m. to 6 p.m. Monday to Friday)
Fax number : +91- [protected]
E-mail : nodal.[protected]@vodafone.com<mailto:nodal.[protected]@vodafone.com>
Website : www.vodafone.in




From: Karunakaran Oorathi Pathangi [mailto:karunakaran.[protected]@hcl.com]
Sent: 08 November 2013 03:23 PM
To: RTN-CS-Nodal Tamilnadu
Subject: RE: Re:Dissatisfied customer - Moblie number [protected] [REF:[protected]]

Hi,

I now feel there is no point talking to nodal officer as well... I am charged INR 1200 + amount and a reversal of 556 is being passed...who will bare the remaining amount and why should i pay for the same when i am not supposed to. Can you arrange for an explanation on how INR 556 was arrived as the reversal and why should i pay 750.12?

Regards,
Karuna

Sent from my Windows Phone
________________________________________
From: NodalTN
Sent: ?08-?11-?2013 14:54
To: Karunakaran Oorathi Pathangi
Subject: Re:Re:Dissatisfied customer - Moblie number [protected] [REF:[protected]]
Dear Mr. Karuna,

We have received your email dated 06/11/13 regarding concerns related to data usage charges for your Vodafone Mobile Numbers [protected]

We would like to inform you that an amount of Rs. 556.20/- had been reversed to your account against data usage charges against the bill dated 05/11/13.

Post reversal, there is a payable outstanding of Rs. 750.12/- and we request your kind cooperation in remitting the same.

Further, we have noted your feedback on the behavior of our Executives and assure you that this is not reflective of our approach to customer service.

Please be assured that we have initiated necessary corrective action and wish to acknowledge your patient understanding.

We regret the delay in processing your request and look forward to your association with us.

The docket number for further reference is[protected].

In case you need further assistance, please do call or email us. We?ll do our best to help you.

Happy to help,

Madhan S
Nodal Officer
Contact numbers
Vodafone Care: 111 or +91- [protected]
For complaints/requests: 198 (toll free)
Nodal Officer : +91- [protected] (Available between 9:30 a.m. to 6 p.m. Monday to Friday)
Fax number : +91- [protected]
E-mail : nodal.[protected]@vodafone.com
Website : _www.vodafone.in



From: RTN-CS-Nodal Tamilnadu
Sent: 06 November 2013 03:59 PM
To: karunakaran.[protected]@hcl.com
Subject: Re:Dissatisfied customer - Moblie number [protected] [REF:[protected]]

Dear Mr. Karuna,

We have received your email dated 06/11/13 regarding concerns related to data usage charges for your Vodafone Mobile Numbers [protected].

We would like to inform that we have registered your concern on rental with the reference number [protected].

We will revert to you as soon as we gather all the facts. Please be assured that we will get back to you on 08/11/13.

In case you need further assistance, please do call or email us. We?ll do our best to help you.

Happy to help,

Madhan S
Nodal Officer
Contact numbers
Vodafone Care: 111 or +91- [protected]
For complaints/requests: 198 (toll free)
Nodal Officer : +91- [protected] (Available between 9:30 a.m. to 6 p.m. Monday to Friday)
Fax number : +91- [protected]
E-mail : nodal.[protected]@vodafone.com
Website : _www.vodafone.in




From: Karunakaran Oorathi Pathangi [mailto:karunakaran.[protected]@hcl.com]
Sent: 06 November 2013 02:09 PM
To: RTN-CS-Nodal Tamilnadu
Subject: Dissatisfied customer - Moblie number [protected]

Hi,

I have raised couple of tickets (4 to be presise) as follows:

4th oct [protected] - Guess closed no proper confirmation provided)
7th oct [protected]
14th oct[protected]mail sent from Customer care to the concern department)-
2nd or 3rd Nov [protected]

for which there is partial or no action taken. complaint from side as below:

Plan details:

General / Home plan - HCL 99 plan
Data plan - RS 99 plan with 2GB free usage applicable under HCL corporate plan.

On checking Sep 2013 bill i noticed i am being charged for Data plan and also on the data charges. Complaint [protected] was raised on 4th Oct for which i was told INR 300 + including service tax was passed as reversal / waiver...

The same continued in Oct 2013 bill where i am being chared for Data and also the data changed to a tune of 1293.00 for which another ticket was raised on 7th Oct under ref #[protected] for which i am being told some 400 odd amout is being refunded, which i still dont understand on where is the remaining waiver. the explanation provided was "when ever there is change of plan there are two activites involved

1) To reflect in billing
2) Updation in back end to monitor data usage (in my case to a tune of 2GB)


It has become a routine for me to call 198 and explain the issue everytime to a new agent and all i get is total of 700 odd amount is being passed in as waiver and nothing more can be passed.

Adding to the fuel one fine gentle man who by the way of doing collection job calls and harrases saying this is what we can do and you have to pay your bills in order to have the connection activated...

Now that the connection is disconnected i do not wish to contenew to be with Vodafone which is by all standard to my understanding is a non ethicial company.

I can be reached @ [protected] for further discussion if only the issue can be resolved enabling smooth porting of both the numbers [protected] and [protected] to another service provider.

Can i expect at least at nodal level this would be looked in and resolved or should i take it to Appellate Authority or anyother customer complaint forum.

Another option i have it to take legal action on the context of being cheated by overcharging and no proper response by the few people from dozen of people i have spoken to:

Raj (shift supervisor),
Syed (shift supervisor),
Syed (customer care executive) not sure both are the same person)
Sathya (was told he reports to Madhan S)


Regards,
Karuna

(Karunakaran OP)

21 October ko maine charge deduction ke liye pucha but answer na dekar meri call hold per daal di or mera no. disconnect karne k request daal d without my confirmation. after jab maine number again activated karvaya to meri call rate galat charge kiya.

because of vmc i get bill of Rs 8400 on my no. [protected]. but post complaint vodafone representative committed me to revert bill after paying Rs 2080. i had paid it, after paying bill they disconnected my phone, i have audio recording of all communication between me and vodafone representative,

Dear Concern, Again Vodafone Store Sirsa has been failed to give service on time. I am fighting for home address correction (Which has been mentioned wrongly by Vodafone) from 8 oct, 2013 till today. I have given my bank statement as address proof two times to different people at Vodafone store sirsa. One person named Parag is just saying till one month that the correction will be done soon. But nothing is being happened. I have call several time to Vodafone customer care also but they have also no solution. Pls intervene in this matter.

Dear Sir/Madam, Mistakenly, I took Vodafone TV services in Oct 2013 at rupees 150 for one month at [protected]. As it was mistake from my end, first I requested if this can be waived off. But the executive told me that this can be not waived. Anyway, I thought to use this service for next 25 days before I place the request for deactivation. However, the next day, it automatically gets deactivated. When I contact to customer care, they said that they called if I am interested to deactivate and then they deactivated it. The fact is, I did not get the call. Second, why they called me at first place? Also, why a person will deactivate the TV service next day when he has to pay full month rental. Anyway, I followed customer care on web-chat/call and mail but they are repeatedly saying that I placed the request and they can not provide the proof for it. Interestingly, the date when they are saying that they called me and confirmed from me to deactivate the service is not even possible as I did not carry that number on that whole day :) I am not sure if this is going to be resolved as even Nodal officers are not replying on mail with my four reminder mails. What a service?? Vinod Gupta [protected] [protected] [protected]