| Address: New Delhi, Delhi |
Sir/Ma'am, I am a vodafone user with mobile No. [protected] (Shivendra Gupta). I got wrong benefits in a recharge, so I raised a complaint with vodafone on 28 oct 2013. Now listen my issue in details very carefully, , , and remember i[censored] don't solve it in 1 day, i will make the issue viral and will soon proceed with legal proceedings in consumer court and various other consumer forums/blogs. Complaint no. given to me on 28th october is [protected]. The deadline for the complaint was 30th oct 2013 by 6 PM. I was so much frustrated with your service that I sent a request for PORT OUT. Your team called me on 30th oct within an hour of port out request asking why I want to port out. I told him the full problem and he assured me that I will get correct benefits by deadline of request (30th oct 2013). I called after 6 pm, I was unable to contact vodafone from my number, YOU HAD BANNED ME TO REACH CUSTOMER SUPPORT. I called vodafone from my friend's number to remove ban, they removed ban in an hour. I caled asking status of my complaint which was to be resolved by 6pm 30 oct. They said it has been closed and someone must have called me. I said no one called me and issue is still not resolved, he opened complaint (he told me that he has opened, dont know whether he actually opened or not).He told that issue will be solved in 4 hours (i.e. by 10-11 pm), later he told it will be solved by 11:59 pm. But as usual, complaint was still not solved.My number was again banned, I caaled you from other number to remove ban. Now, on next day, 31st october, I called, , your customer support agent Sonia put my call on hold for 15 minutes and later disconnected. I called again, requested to transfer to Team Leader. I talked with Amit (Team leader, as he told me ) on 31st oct at around 10 am, he assured by that complaint would be solved by evening, and told that if it is not resolved, contact him. As usual, complaint was not resolved, I called in evening, amit was not present. I talked to Team leader Amish (as he told me), he clearly told that complaint can't be resolved today and raised an new complaint without my request. (what is this ? you keep on adding new and new complaints over one another, even when old one is not resolved ? what is the use of making deadlines ? ) He told me one more new thing, that the person who registered complaint, did it in wrong format and it was incomplete / not in proper format. what the hell is this ? from past 4 days, no one told me this .. and even if it is correct, why would I suffer due to a mistake of your employee ? Later I called again 2-3 times, and talked with agents Sonia and Seema and jasmeet . They put call on hold for long time a, d disconnected. Seema told me there is no complaint from 28 oct, when I gave her complaint number, he accepted that there is a complaint, so it is hiding, falsifying the information. I asked email of nodal officer, she told there is no such email id, , , later she gave me email id. Again, hiding relevant information, telling lie. Then I talked with your Team leader Tarun (as told by him ), he accpeted all the fault and said that complaint would be resolved in 24 hours, , , I dont think it will happen. So, I decided to write to you. MAJOR ISSUES ARE : 1.You gave wrong benefits but complaint has not been resolved till now. 2.If the complaint was not complete/improper format, why would i suffer due to fault o[censored]r employee ? 3.what's the use of making deadlines if you can't bind to them ? 4.Misleading information and hiding of facts by your agents and team leaders. Named- Seema, jsameet, sonia, amit, amish and tarun. 5.Wasting my time... will you compensate my valuable time ? 6.Your team keeps and proper eye on who is porting out, but not concentrating on customer complaints ..As you called me in an hour os message of port out but never called me in response for my complaint. I will soon post this issue to various consumer sites like akosha, consumercourt etc and will proceed further with official consumer court of india asking for compensation (i[censored] dont resolve issue.) further more, I want the issue to be resolved ( i want correct benefits with some extra benefits as compensation of your mistake and all this problem created by you) by 1st november 6 pm and I want a proper call from some senior on [protected]/[protected]. Moreover I am a management student, i am making a case study and presentation on "Declining customer service at Vodafone " and will present it in my college..this will surely open your eyes soon. I will not call yoi now, I am just waiting for your call and action taken by you.(if there is something like "customer delight" exists in your company). I have experienced the worst of your service and you stand as the worst network provider in my mind. I regret using a vodafone number/ Regards Shivendra Gupta [protected],
Aug 13, 2020
Complaint marked as Resolved 
