Vodafone India Complaints & Reviews

- I was using Vodafone No [protected] since last 4 yrs. Initially, the number was postpaid under Corporate Scheme.

- I got this converted into a pre-paid Number with effect from 15 May 2012. I had submitted all the documents to Mr Arul at Vodafone stores at RT Nagar, Bangalore. He had verified all the documents.

- The number was in regular use. From 09 Jun 2012, I was able to receive call but was not able to make calls. At 1.30 AM on 12 Jul 2012, I got SMS from Vodafone that, I need to submit the documents again. I found that my SIM is deactivated. Around this time I was on on vacation in Delhi. I checked out thru another Delhi postpaid No on Delhi Vodafone customer care about submission of documents. I was intimated that I have to submit the documents in Bangalore only.

- On 04 Aug 2012, I went to Vodafone stores at RT Nagar Bangalore to submit the documents. There I came to know that my Vodafone No is already recycled with effect from 24 Jul 2012. As per the company policy if the number is not in use for 60 days, it will be de-actvated. I my case, deactivation was done within 25 days and number was recycle within 42 days of de-actvation. Both these actions by Vodafone are against its own written policies.

- I do not understand how a company like Vodafone can do this to me. I requested the Manager at RT Nagar office to give this number back to me as all my contacts and important Personal information are linked to this Number. She informed me that they understand, its a mistake made from Vodafone as they acted on recycling of number before the due dates. They will try from Backend to convince the new customer for de-activation and giving me back the No.

- However, I have not received any respose from them. I consider this to be highly unethical.

- I requested Vodafone customer care vide my mail dated 11 Aug 2012 to reconsider my request and re-issue me the same number (Complaint REF:[protected].
- Vodafone Karnataka is not responding positively.

Your are therefore requested to ban unnecessary calls & unauthorized messages like shayari, love guru & other unauthorized messages,

My mobile no. [protected] in the name of sh. Sham sunder seth

I have used Vodafone number [protected] past six months.
In this week, callertune in my mobile number have been activated automatically without getting any command from my side.
Even nobody calls me or message me about the activation. But while switch on the mobile, i have got the message from Happy2Help that contains,
You have been activated Caller tune service and Rs.5 charged for the service.
Totally i have lost Rs.25 for these type of deductions and renewals. Even I deactivated the service and again again callertune service activation continues.
Who the hell are they to decide that I have to use that service. Totally i am irritated with this service.
Also their customer care executive also very very worthless guys.
I filed a complaint to their customer care executive through 198. after 2 hrs from the complaint, i have been activated caller tune and renewed by 1 Rupee for the same...This is totally ridiculous.

I have to make this complaint in consumer court too.
I need my deducted balance returned immediatey Also i need to put on DND in this number.

Thanks,
Murugan

Dear Sir,

Request to kindly block the sim card no. [protected] because i have lost my mobile at bangalore.

Thanking You

Yours Sincerely

Damdul Yougyal

Sir,

I need the call detail for last 2 month of my prepaid connection due to personal reason. If that can be arranged then email me and I will give the contact number.

[protected]@gmail.com

Regards,
Varun anand

hai this is karthik i m using vodafone sim but the customer care ppl talk very rudely in 198 especailly in evening times they even don't provide correct information and they tell what they want plz check abt that and get back to me

I have complained almost 6 times now about poor vodafone network (not restricted to just one area). I am facing this problem wherever I go. Everytime I call them they say select manual settings, I have done this so many times but no improvement. And now who ever tries to call me doesn't get connected to me and also gets the message number switched OFF?? I never switch off my number, then why the hell this msg. I am losing business because of this issue. VODAFONE you must be reading this.. Contact me asap to get my details and resolve this issue. I am so frustrated with your terrible service.

Hope I receive a response soon, or else will post in your Facebook and Twitter.

Thank you.

I bought a vodafone prepaid sim ( [protected]) on 5th july 2012 from a retailer in bangalore, done all the documentation , submited my voter id card xerox copy(Delhi' voter id card) photo and fill all the information regarding. After 15 days got a msg frm vodafone to submit documents again , inquired abt dis frm retailer frm whom bought d sim, he told me its submitted already. after 1 month got d same msg frm vodafon nd my no got barred i.e m not able to dail nd receive calls snd msges nd all.I have 55 rs balance also in it... I submited my id froof nd photo again to retailer, next day dey cancelled my sim card registration nd alloted to someone else. When i visited d nearest vodafone store dey told me no is alloted to sumone else nd ur balance cn't be bring back unless u go for postpaid sim . Dis is hw dey run dis company, makin coustmer fool nd suuffer a lot. Disgracefull, pathetic

Dear Sir/Maám,

I am a regular user of Netcruise-[protected] for more than a six month. Usually i recharge for RS 801. On Aug 11 , i went to my retailer and asked for low Tariff,i called up Customer care department from his Vodafone retailer cell no -[protected](Umesh Gowda) between 7 .15 PM and 8 PM m(several time). The customer care person informed me that for a recharge of 348 rs, a user can download up-to 500MB and after that speed will get reduced automatically however i can used up to 30 days.
Then we have confirmed again before he recharge my vodafone net-cruise. However it was not working from yesterday night(because of download complete 500 MB download). Yesterday night, i called Vodafone customer care officers,Salim pasha and Rafeek (Bangalore based vodafone customer care executives), both of them were rude and not provided any information needed. I request you to check vodafone recorded voice calls from [protected] on 11th August(between 7 .15 PM and 8 PM) to your customer care regarding Taiff Discussion. I woul like to lodge a companint and expect to resolve this with in next 48 hours. This is a clear case wrong communication on Tariff and Vodafone has cheated me . Request you to resolve this at the earliest.


Thanks
Lal

Hello Vodafone Services,

I have online recharged of Rs,351/- on 09.08.2012 through my SBI Debit Card No.[protected] on my Vodafone no.[protected]. Amount has been debited from my A/c No.[protected] but not credited yet in my mobile. So please let me know if amount has been deducted from my account so why i didn't get any recharge in my mobile. Its a hugely request to Vodafone Online Services eighter recharge my number eighter back my money. its a loss to me.



Thanks & regards
Samriti
smriti.[protected]@gmail.com
[protected]

I am a pre-paid customer of vodafone for several years, with cell phone number [protected].
Suddenly, yesterday, that is 11 august 2012 i lost my network coverage. So i went and got my sim card replaced from their gallery at nerul, new mumbai. They promised to activate the card within 4 hours. But since even after 28 hours they didn't activate it, i rang up their customer care, only to find out that they had blocked my number. They wanted me to resubmit my id documents to them.
My complaints:
1. If they wanted my id documents again, why didn't they simply ask for them?
2. Even if they wanted to block my number, why didn't they give me the slightest advance notice?
3. How would they compensate me for the tremendous inconvenience caused?

I am using Vodafone Dongle with a tariff plan of Rs. 400 plus taxes monthly with unlimited downloads but at a relatively slow speed.
This being a post paid connection, on perusal of the detailed billing, I find that internet usage time is charged at about Rs. 10 per second
and my total bill for the month of July 12 comes to Rs. 11000 though the company gave a discount of the full amount and asked me to pay the tariff plan only. When I checked up with the company officials, they said that this is the system of billing by broadband service providers. Just because they
gave a discount of the entire amount, that does not mean they can charge unreasonable tariffs. Whether anybody can through some light on the above practice? My question is when they suddenly stop giving discounts, I will be end up paying a hefty bill which is absurd and stupid. shankar

I took a post paid connection ([protected]) of Vodafone network as on 30/07/2012 from Raghunath Telecom Of B.C. Road , P.O.- Chakdaha, Dist – Nadia Pin- 741222, West Bengal . Within a one week Owner of Raghunath Telecom Proprieto - Santanu Ghosh shared my number also my personal detail to many people of Chakdaha then I complain against him to all Vodafone complain cell but I did not get any satisfactory result from them yet ( Complain register no [protected]), I also submited lot of evidence against him to Vodafone complain cell , I think it is a criminal offence ,I am submitting my complain here for getting some positive result against him (Raghunath Telecom) .
I am submitting some evidence if you check call records of owner of Raghunath Telecom you can know that Santanu Ghosh Proprietor of Raghunath Telecom has done a major offence .
1. Santanu Ghosh (Proprietor of Raghunath Telecom) Convey my personal details to send a sms to [protected]. Within 6.40 pm. To 7.15 pm.on 04/08/2012 .
2. Santanu Ghosh (Proprietor of Raghunath Telecom) Phoned to me & said Please donn’t complain against him .at about 7.30 pm on 04/08/2012 call duration 2.45 mins.

SANTANU DAS
NARENDRAPALLY , P.O.- CHAKDAHA
DISTRICT- NADIA, PIN –741222,

HI ,

I was a vodafone customer since years.

Recently , i got a smart phone and i was not aware of data usage billing process.
My tariff had 2GB free and 10ps/10kb after 2gb is crossed.
I had credit limit of only 6000.

Then my calls were barred saying my credit limit has reached and they sent a big bill of Rs.10,800 saying i used till 3GB.

How can they keep my credit limit as 6000 and allow me to bill till 10,800rs.??

I have been getting calls that i will recieve legal notice if I do not pay and i was very disturbed as no vodafone cutomer care answered my queries properly.

I finally paid 10,800rs to vodafone and switched to Airtel.

My vodafone number was [protected].

I request you to please look into this complaint and help me get back my money from vodafone.
My credit limit is 6000rs which means maximum for a month i would pay vodafone Rs.6000.
BUt they have taken Rs,10,800 from me which is truly wrong from there end.

I am shocked myself that i had to pay 10,800 for one month o[censored]sage and i badly need your help.

I will wait for your response.

Thanks,
ViJaya

hi i took a new vodafone number 20 days before i have submitted all the required documents in ther office
but still my number it has not migrated from prepaid to postpaid
this is a pathetic services by vodafone kindly get migrated my sim to postpaid
i have been frustrated about your services
as soon as possible kindly get back to me






thanks regards, - mohan kumar mishra

On the 11th of Aug 2012 my internet scheme of 2GB of vodafone stood deactivated because 1 month had passed. Instead of sending me a message, informing me about end of due date of the scheme, the scheme continued without auto-renewal or any msg informing me of the de-activation & my entire prepaid balance of 448 was ripped off. The next day I get a msg that your balance is -93.75 so please recharge quickly. When I call the customer care & ask them why was it not informed to me that the scheme was about to end as it is a normal part of their responsibility, I didn't get a suitable reply. I also asked them to specify the time duration between which the balance was deducted as I had soon activated the internet plan as soon as i got their message. In reply they say, they don't have a system that can tell them that & so they wouldn't give me a clarity on that either. When I asked them to transfer the call to a senior, they ask me to call in the morning. I mean, one just cannot rip off the entire balance without informing me n i might have some 15 schemes active on my phone simultaneously. So does it mean i have to keep a record of all these schemes myself or ill just give an opportunity to these guys to eat away my entire balance without notice. I need a sensible reply from these people for taking away my entire balance without informing me. This is completely unacceptable & if I dont get to know the details I'm sure to change my service provider n never recommendvodafone for that matter.

Vodafone is repeatedly bothering my parents by deducting 30/- Rs from their pre-paid accounts every month without their consent.

This time it did it again and deducted 30/- from my father's account.

-Rahul Singh

I have free sms scheme registered on 23 Jul, 2012 18:52:31

Order Details are
Dear Mrunalsinh Jadeja,
Thank you for purchasing through the Vodafone Online shop. Your order details are mentioned below:

Order ID : o54597131
Payment Transaction ID: MSPG[protected]
Date & time of order : 23 Jul, 2012 18:52:31
Order Amount : Rs. 119.0/- Only

They deduct sms charges though i have free sms scheme.

I purchased vodafone sim(sim number:[protected] & mo number:- [protected]) from authorized vodafone mini store, after submitting all required documents. Sim was activated with in 2 days. Later on sim was blocked for want of re-submission of the documents which were immediately submitted (also mail confirmation provided by vodafone). The sim was activated. But after 10 days again the sim was blocked. On inquiry it was informed that there is some mistake committed by the dealer in online submission of my information at his end. Again on inquiry it was activated. But after 7 days it was again blocked and I am told that this mistake has happened due to some software problem at companies end and they are showing their inability to unblocked the sim. I have circulated this vodafone cell number to various clients and also balance amount is line as a credit balance. Since I am not getting any response from vodafone, there is deficiency in there services, therefore please take up the matter with the company to resolve my problem.

I have Vodafone Netcruise Dongle of speed 3.1 mbps

I am fustrated .. My balance check is not working ! please solve the problem ..