Vodafone India Complaints & Reviews

After many mails and call plan is unchanged so getting excess bill.

Sumeet Jadhav
Jul 7

to corpcare.mah, sumeet.jadhav
Hello!

After an acknowledgement reply my plan should have bean changed to 199 and accordingly i was hoping to get much lower bill. I am just unable to understand why am i being troubled? i wont pay any bill until i get a mail confirmation about plan change...

I bought a recharge coupon of vodafone 100 rs from the shop. During scratching the pin got damaged. I drop a mail to vodafone with the serial no of the coupon[protected]. They are saying that they are unable to recharge on the number. Is there any way out. The docket number for the future correspondence given by them is[protected]

Thanks

Gurinder SIngh
[protected]
[protected]@gmail.com

vodafone Complaints & Reviews - call with isd code +92

Location: Noida,Delhi-NCR, India

call with isd code +92


Hii,

today ,2nd Aug 2012, thrusday at 08:10 am, i receieved a call from [protected]. It came to my knowledge that call is from pakistan. Although i missed the call,because I was sleeped at that time, baut i am concerned about how did the calling person got my number and why given missed call to my cell number. I would appreciate it if you would look into this matter



Regards..

Mukesh Kumar Choudhary
[protected]

This complaint i am launching against Vodafone Gujarat post paid division. I have activated the data pack in my mobile no. for Internet access.There is no intimation given by vodafone after completion the data pack , and they have charged me 8180 Rs for June 2012 month and 10000 rs for July 2012 month.In vodafone prepaid division the data pack completion intimation is available for the users but in postpaid they have purposely not given because the bill is charged to user after one month. this is looks like fraud and i am feeling that i got cheated from vodafone.
Regards,
Prabhakar Lokesh
mob. no. [protected]

Dear Sir/Madam,

I, Rajasekaran.B am using Vodafone postpaid no [protected] for the past 2 years.
In the last month bill dated 04.06.2012 for the period may 2012, I found Charges for International SMS included in the bill.
The amount charged against International SMS is Rs .135 for 27 calls to a no. [protected].
I never try to send an SMS for this No.
When I try to call this number, I got a reply from voice saying that the no is invalid.
Hence I ask you to check this and cut the amount in my billing.
Statement for the month of May attached here for your reference.
Please reply back soon so that I can pay my dues.
Regards

Rajasekaran.B

hi this is srikanth im using a vodafone postpaid connection number with [protected] and i want to know the sms offer details for the CUG199 plan

hi,
This Sai Sundeep Kumar I am From AndhraPradesh, Sir I Need Change My Mobile Network From Vodafone To Other Network, But I Can't Able To Send Mesg From My Mobile Becoz OutGoing Mesg Service Is Not Working In My Mobile On diz Issue I Have Called The Customer care Executives No.of Times But They Have Not Even Solved My Problem. From July 25th Onwards I Called The Customer Care Executives Nearly 70-80 Times But They Are Telling All Silly Reasons & The Vodafone People Are Trying To Deactivate My Number...... & I Lost My Complete Patience......
I Dont Want To Stay In That Network Even Single Day...... I asked Customer Care Executives To Send My Porting Code To Changing The Network But On That Issue Also There Are Telling Silly Reasons


So I Sincerely Request You To Help Me On This Issue For Getting The Porting Code.....

My Mobile Number:-[protected]

Dear Sir

My No is [protected] & Mumbai No is [protected]

On 21/06/2012, I bought a smartphone (HTC Wildfire), The GPRS has automatically got activated.

On 07/07/2012, I have engaged a plan of Rs.199 for broadband services, My bill shows GPRS charges of Rs.2556/ which is arbitary, when I have enabled the Broadband services from 21/06/2012 till 07/07/2012. I am informed that I am charged 10 ps per KB

I am informed that my phone applications must have latched on internet and has got automatically enabled.

I have requested reversal of partial amount with no positive response vodaphone

Request refund of Rs.2000/ since I am their customer since 2008 in Gujarat 7 mumbai No is active since 2000.

I have always prepaid my Bill and is normally in credit balance

Request refund of Rs.2000

sir,
i had port my bsnl no. [protected] to vodafone which was activated on July 19th,2012. i submitted all the required documents timely. But then vodafone company sent a message that our documents are not submitted,if they had not recieved my documents then how can they activate the sim once and then stop its working...and since today morning all outgoing calls and clipping of incomung calls are barred only because of the distributor's neglegience. i had to face a lot of problem. i want you take an action against that irresponsible distributor ( Nanda communication, vodafone dealer ,kishangarh road.Shahabad markanda,distt. kurukshetra, Haryana-136135)

Hi,
This Sai Sundeep Kumar….. Iam From Andhra, Regarding To My Number I Have An Issue…. I cannot Able To Send OutGoing Mesg From My Mobile From Till July 25, 2012 I have Reported To The Customer Care Persons Nearly 100 Times But They Have Not Properly Responded To My Query….. Not Even Single Person.

My Mobile Number : +91-[protected]

I have Submitted My Documents In the Hyderabad(Sr.nagar) Vodafone Store Nearly 5 Times If You Want I will Give The Sef Number Also…..
But Each & Every Time When I Called The Customer Care People They Are Telling Me To Submit The Documents We Have Not Received The Documents they Are Telling Like This………………..

I Am Using My Number From 1 year onwards in Vodafdone Network But They Have Errased My Proofs I Am Using That Number and Making Recharges Every Week……..

SAISUNDEEP KUMAR
+91-[protected]

sir iam using vodafone pripaid card since two years at present i need call detais for verification my no is [protected]

My mobil number is [protected]. i have last five trans.call detail and mobile number

Dear Representative

I have applied for vodafone connection through my company i.e ICICI PRUDENTIAL in the month JAN.2012 and i have given the documents to one of the executive who is sitting at my branch for process.But the representative has reportes me that due to some old numbers outstanding amounts he can not process my request.I told him to give my documents back.but he told me that it is cancelled and can not be called back.so i did not mind it.
And in the month of Mar.12 again i applied for vodafone connections.and this time i went to vodafone store directly.They processed it.and i received two numbers which was working properly till 1st week of July.12.
Now on 2nd of july i received a mail from vodafone saying my new vodafone number[protected] is activatedand i immediately replied to that mail and informed that i have never applied for any new connection so kindly disconnect the line. Instead of replying me they send me a bill of Rs.35 dated 12.july.12.
I highlighted this issue infront of all possible authorities but they are not giving me any clarification.today i again checked my documents which is submitted at the time of activation.It is the same documents which i have submitted in the month of Jan.12.and understood it that vodafone executive has made a fraud by misusing this documents.I have not received any sim card too.
So i request you to kindly have look at the matter and teach a lesson to vodafone.
I lost almost 5000rs to resolve the matter by visiting vodafone stores.
Kindly take my request for compensation.

Thanks & Regards
Harshad Raval
ICICI PRUDENTIAL
SUNMEET PLAZA
4TH FLR,
AMBOLI NAKA
S.V.ROAD.
ANSHERI W
MUMBAI - 400058.
[protected].

Dear Sir,

I am Umed Vora, having my mobile no.[protected]. Since last one week of time, I am getting daily base messages and emails from Vodafone regarding my usage. At the time of visiting Vodafone store, i am informed that, due to your excessive usage and change of plan, your billing amount is gone higher and its near to your credit limit.

In fact on 29th June,2012 Mr. Sunil (contact no. [protected]) from Global Direct had visited me to offer new connections and from him, I took two new connections (sim cards) for nos. (1) [protected] and (2) [protected].
Also at the same time, he offered me a new plan to reduce my billing amount on my existing mobile no. [protected]. As he described, in new plan offered by him (specially and exclusively offered by Global Direct only), i will get 30pc per minute local and std tariff , 100 local free SMS, 1GB Internet usage, and unlimited talktime with my other 3 numbers.

On 30th June,2012 , I had received a SMS from Mr. Sunil of Global Direct to forward the same ( TARIFF8Y ) to 111. On the same time I had forwarded this message to 111. But the issue started now is, when i visited Vodafone store, the person from desk has informed to me that your current plan does not include any Internet usage facility package.

The first intimation message from Vodafone regarding my usage received by me was a billing amount of Rs. 7319 on 19th July,2012 and then after i have taken necessary step regarding the issue. My experience at Vodafone store, Prabhadevi, was worst. (Token no. 233 Dtd. 23.07.2012 Time 06:54:33pm) My turn to talk with the desk person was came at 07:10pm, but the person talked to me was in a great hurry (may be, due to 07.10pm time) and he has simply explained that the issue is between you and Global Direct, so he can't help anymore from there.

On 29th July,2012, I have visited Vodafone Store at Malad-West. (Tocken No.36, 04:10:07pm) I talked to Mr. Sangam and Mr. Fakrul, my experience at there was little better than of earlier (at prabhadevi). But they guide me to put my case at the given email id from my personal email id. On my request, they were happy to talk with Mr. Sunil of Global Direct, In which, Mr. Sunil has committed his mistake.

Just now, on today, I have confirmed my talk-plan through my mobile by using *111#. It indicates my talk-plan is Myop per second_new rental-99, local V2V-1.2, local M2M-1.5, local others-1.5, STD M2M-2.5, STD Others-2.5, SMS local-1.00, NAT-1.5, INT-5.0...!!!
You may please check my previous pattern of voice-calls, messaging, Internet usage and STD usage. On that basis also, no way, i can choose that kind of plan.

I am a business person attached with Vodafone from more than 10years using four cards on my name and so many others by my family members and staff members. We are always proudly attached with Vodafone as a family and never faced a kind of issue.

You may please talk to following persons to understand the issue in detail,
1. Mr. Sunil from Global Direct. ( Mob. No. [protected] )
2. Mr. Harsh Doshi from Global Direct ( Mob No. [protected])
3. Mr. XYZ , Vodafone Store , Prabhadevi. ( Token no. 233 / 23.7.12 / 06:54:33pm)
4. Mr. Sangam , Vodafone Store , Malad - West ( Token 36 / 29.7.12 / 04:10:07pm)
5. Mr. Fakrul , Vodafone Store , Malad - West , ( same as above )
6. Mr. Kiran Kadam / Vodafone / from landline no.[protected].

My suggestion to solve the issue (expectation from you) is , simply calculate my all voice-calls , messages and Internet usage as per my old plan , which was in use earlier than current plan.

Expecting prompt and earliest reply from you,

Thanking you,

Yours truly,
sd/-
(umed vora)
[protected]

Dear Sir

I have requested to deactivate Internet Plan of 499/-per month & to activate the 99/-per month internet plan. But no action was taken by Vodafone service center. Whenever i called them they asking me to visit Vodafone store again and again, 4 times already i have visited the Vodafone store.My request no. for both above describe plan is [protected] & [protected] on dated 24.04.2012.About 3000/- excess billing the have mail me.
Please give me right path what i have to do.My mobile no. is[protected]

With Regards

Rohit Kumar Garg

[protected]@yahoo.com

Dear Sir/Mam,
Greetings of the day,
Yesterday I found my balance Nil and I Recahrged with 98 Rs. Plan of vodafone Internet on dated 19 July 2012.I make call to customer care about this balance deduction then both customer care said to me that this is our vodafone technical problelm so sorry and on that day when u recharged your mobile no. with 98 Rs. Plan of internet that was not subscribed by our technical default.So,we will refund your all your balance soon within 24 hrs.but now today i make a call to one customer care he rudely talk to me and said that we are unable to refund your Main balance and whatever our customer care commited with you that can not be completed by us about balance Refund.

Sir If you think that i am wrong and making this big issue then every telecommunication service provider has a recording facility at customer care office so please listen our conversation and plase take decision.

I hope you will Take decision in my favour and refund my balance around 84Rs. soon.


Thanks
Arvind Gupta
Mobile No.[protected]

Respected Sir,

I would like to exhibit over billed experience with Vodafone, Chennai. Since 2007, I am using Vodafone postpaid account and credit limit of Rs.2500 per billing cycle. Until Feb 2012, I didn’t get any problem end of Feb I received an outbound call froVodafonene centre. We offered internet facility to our premier customers and told will receive a SMS.After few hours; I received couple of SMS’s due to curiosity opened the same I don’t know what sort of technology they have, billing meter started. I used nearly 4 days that internet Facility within a week received SMS and stated that crossed your credit limit pay the interim amount immediately. just shocked This is the first time crossed the CL.Next day, received a mail need to pay Rs .2672 and every day sent out an e-mail with cumulative interest (I don’t know how they calculated thought of running a finance company not an reputed MNC).Then immediately cut the service one by one (out going calls and sms). I am working as a technical consultant and given this no to all my clients and friends. In Flip side, I have BSNL Internet card Rs 750 per month with unlimited download.Eventhough, Vodafone also using the same satellite which share by BSNL.I sent an email to Vodafone complaint cell and registered also. Nothing happened; my final bill amount was Rs .5672 and asked about list of sites visited by me.evntually, sent email to nodal officer after so many trailing mails finalized and given Rs.2500 as a discount. As per TROY the subscriber should not do mobile marketing/sales. But these suckers always break the rules. The Indian government must take necessary action to ban the VODAFONE Company in india.Meanwhile; I received legal notice from collection department. I lost my hard-earned money.

mony deracktion contuny

Dear Sir
Yesterday at 19.00 hrs i have recharge Vodafone with 250/= of my wife mobile (madhya pradesh no.)from Navipur (Kanpur Dehat) from shankar electronics.Message received from Id no RM[protected] but no balance ammount is received.After calling to customer care Mr Ashish srivastava is saying that in this no internet is recharged,which we have not required.i say to him pl refund this ammount to retailer & he will again recharge it. but the customer care person refused to do so.Please solve this problem,Still it is small ammount,but it creates loss of everybodys valuable money.Waiting your positive response.
Thanks & Regards
Pankaj tiwari
Astt Manager
SIPL Jainpur
Kanpur Dehat
Mob-[protected]

Vodafone 3G Device No: [protected]

The above mentioned device [Sharing Dock R 101 with USB stick K-3770] was purchased from Vodafone Store, Park Street on 29 Jun 2012 to enjoy a ‘3G experience’. I was clearly informed that I should be able to get 6 Mbps at my central Kolkata residence. After several complaints a speed test by Vodafone network staff on 12 Jul established a speed of 1.8 to 2.5 Mbps [Copy of test report is with me]. This is more or less the same speed I get on my ‘humble’ BSNL broadband.

So far Vodafone (a) has claimed the above speed comes under ‘good coverage’ and therefore declined to accept the device back and return my money (b) has raised a bill of Rs 702.25 for period 7 Jul to 17 Jul when the usage was a nominal 0.23 GB and Vodafone had not yet established the 3 G experience as their device was being tested.



On Fri, Jul 27, 2012 at 4:49 PM, AppellateKOL <appellate.[protected]@vodafone.com> wrote:

Dear Ms. Ghosh,

We are in receipt of your e-mail dated 27/07/12 regarding your concerns for the Vodafone connection [protected].

Based on your email we confirm that no speed related issues has been identified at the said location , hence we regret our inability to refund the amount of the device since the device purchased is in working condition and has no issues.

The service registration number assigned for this correspondence is[protected].

For further help in future, kindly follow the below mentioned three tier grievance redressal mechanism for faster resolution.

Happy to help,

Beauty Adhikary

Vodafone Care

In this particular case Vodafone has sold a service comprising a device and quality of 3G service. The test results carried out by its own Network team show the service to be deficient (1.8 to 2.5 Mbps). It cannot get away by saying that the device is in good working condition.

Here is an extract from a consumer magazine that explains why:

“In 2001 a letter issued by the then Union Minister for Consumer Affairs, Shanta Kumar, to all state governments clearly stated that the footnote stating “Goods once sold will not be taken back” is in contravention of Section 14 of the Consumer Protection Act, as the law provides for redressal of consumer complaints. The aggrieved consumer can get the item replaced, repaired or even get full refund, under the law. The letter had unequivocally criticized the practice of traders and shopkeepers shrugging ay accountability towards the goods sold by them. The letter pointed out that the seller in countries like UK and the US gives an undertaking to the consumer that if the latter is not satisfied with the item, it could be returned within one month for replacement or refund.” Runjhun; Consumer Tadka