Vodafone India Complaints & Reviews

really shame on you vodafone!!!!!!
i had taken my 1st campus card in july 2008. till 2011 it worked properly. after 26th july 2011 i received a message that my campus card has been deactivated. i didnt even got any sms saying that my campus card goin to be expire. before 2011 i use to got messages about my campus scheme expiry but in july 2011 i dint got any message and without informing my campus scheme had been deactivated due to which i need to take another campus simcard another number. i took new simcard between 26july or 2nd august as per customer executive. again after a year i am facing the same problem.
i dint receive any sms about my campus scheme expiry date. i called on 21st july on vodafone because i was not able to recharge of rs47 to renew my scheme. that time i came to know that vodafone had close down rs47 recharge and launched a new campus card. but still customer executive on phone saying for your number rs47 is valid. but when i recharge its showing me not valid. then i visited customer care centre at malad west, they told me that rs47 has been closed down and you need to recharge rs57 for renew for your campus scheme. i tried to recharge rs57 also. it showed me not valid. then again i called customer executive they told me the due date of campus scheme is 25th july so try on that day. so i tried directly on 25th july. again not valid for both recharge rs.47 and rs57. after 25th july i was charging 5numbers 20p, local calls 1re and sms 1re. before that i was charging 5numbers 10p, local calls 50p and sms 10p.
again i called on customer care on 26th july. they forwarded my complain and gave registration number via sms. they told me i wil get call from their side on 28th july but i dint got any call infact i called back. they told me that you should recharge of rs92 because new campus scheme 1st recharge is rs92 and then rs57. each and every executive telling me different thing. whom to trust? and is that so then they could tell me this before 25th july? one is saying get new simcard because new campus cannot bt activated on this number. again and again i should buy new simcard o what??? evn i am advertising and marketing student. i also know these kind of tatics and how to increase the sales. but that doesnt mean that you behave this way with old customers. campus scheme was worth thats why i took another simcard in 2011 again orelse would not. because of your mistake i am charging double. even after getting mails from your senior department no action taken from your side. i have all service registration number n names of those executives too.. either give me new simcard or same scheme on this number itself or better i port. 2 executive told me to deactivate my family and friends number so that i can recharge rs92 on this number. but while recharging rs92 i got sms that this transaction cannot be processed at this time. because of those two executive i deactived the scheme and now i am charging 1re for all calls and sms.
yesterday 2nd august 2012 i got a call from vodafone customer care. she told me to get new simcard becuase the new campus scheme cannot be activated on this number. then she told me she transferring call to senior. then she told senior is busy so he will call after 10mins. till now i dint even got a call from them.
i am being loyal to vodafone from 2008 and my whole family uses vodafone. better i port everyones number to another network because vodafone does not deserve this. customers are loyal to vodafone but vodafone is not loyal to their customers. no new scheme for old campus users!!!! just to increase for sales and gain new customers you regretting old customers, not at all willing to help!!!!! shame on you vodafone!!!! its time to port to another network because you repeated your mistake again with the same customer twice now. really dint expected this from vadafone!!!!!!!!

Sir,
I had bought a new vodafone prepaid connection [protected] on july 26th, 2012 by submitting all the documents on time. On july 31st, 2012 i got a message from vh-611112 saying our documents had reached there and they are updating my documents. But yesterday i recieved a message to submit my documents on time otherwise my clipping facility will be barred. And today stopped my clipping facility and just informed us by message.. Is this how you people work?
I had faced this problem earlier on my number [protected] which i had port to vodafone. I am very dissatisfy with your facility, isn't its your duty to check or ask about the documents by a single call, so that we can also justify whether the documents are submitted by us or not.
I had never seen such worst service than yours.

After many mails and call plan is unchanged so getting excess bill.

Sumeet Jadhav
Jul 7

to corpcare.mah, sumeet.jadhav
Hello!

After an acknowledgement reply my plan should have bean changed to 199 and accordingly i was hoping to get much lower bill. I am just unable to understand why am i being troubled? i wont pay any bill until i get a mail confirmation about plan change...

I bought a recharge coupon of vodafone 100 rs from the shop. During scratching the pin got damaged. I drop a mail to vodafone with the serial no of the coupon[protected]. They are saying that they are unable to recharge on the number. Is there any way out. The docket number for the future correspondence given by them is[protected]

Thanks

Gurinder SIngh
[protected]
[protected]@gmail.com

vodafone Complaints & Reviews - call with isd code +92

Location: Noida,Delhi-NCR, India

call with isd code +92


Hii,

today ,2nd Aug 2012, thrusday at 08:10 am, i receieved a call from [protected]. It came to my knowledge that call is from pakistan. Although i missed the call,because I was sleeped at that time, baut i am concerned about how did the calling person got my number and why given missed call to my cell number. I would appreciate it if you would look into this matter



Regards..

Mukesh Kumar Choudhary
[protected]

This complaint i am launching against Vodafone Gujarat post paid division. I have activated the data pack in my mobile no. for Internet access.There is no intimation given by vodafone after completion the data pack , and they have charged me 8180 Rs for June 2012 month and 10000 rs for July 2012 month.In vodafone prepaid division the data pack completion intimation is available for the users but in postpaid they have purposely not given because the bill is charged to user after one month. this is looks like fraud and i am feeling that i got cheated from vodafone.
Regards,
Prabhakar Lokesh
mob. no. [protected]

Dear Sir/Madam,

I, Rajasekaran.B am using Vodafone postpaid no [protected] for the past 2 years.
In the last month bill dated 04.06.2012 for the period may 2012, I found Charges for International SMS included in the bill.
The amount charged against International SMS is Rs .135 for 27 calls to a no. [protected].
I never try to send an SMS for this No.
When I try to call this number, I got a reply from voice saying that the no is invalid.
Hence I ask you to check this and cut the amount in my billing.
Statement for the month of May attached here for your reference.
Please reply back soon so that I can pay my dues.
Regards

Rajasekaran.B

hi this is srikanth im using a vodafone postpaid connection number with [protected] and i want to know the sms offer details for the CUG199 plan

hi,
This Sai Sundeep Kumar I am From AndhraPradesh, Sir I Need Change My Mobile Network From Vodafone To Other Network, But I Can't Able To Send Mesg From My Mobile Becoz OutGoing Mesg Service Is Not Working In My Mobile On diz Issue I Have Called The Customer care Executives No.of Times But They Have Not Even Solved My Problem. From July 25th Onwards I Called The Customer Care Executives Nearly 70-80 Times But They Are Telling All Silly Reasons & The Vodafone People Are Trying To Deactivate My Number...... & I Lost My Complete Patience......
I Dont Want To Stay In That Network Even Single Day...... I asked Customer Care Executives To Send My Porting Code To Changing The Network But On That Issue Also There Are Telling Silly Reasons


So I Sincerely Request You To Help Me On This Issue For Getting The Porting Code.....

My Mobile Number:-[protected]

Dear Sir

My No is [protected] & Mumbai No is [protected]

On 21/06/2012, I bought a smartphone (HTC Wildfire), The GPRS has automatically got activated.

On 07/07/2012, I have engaged a plan of Rs.199 for broadband services, My bill shows GPRS charges of Rs.2556/ which is arbitary, when I have enabled the Broadband services from 21/06/2012 till 07/07/2012. I am informed that I am charged 10 ps per KB

I am informed that my phone applications must have latched on internet and has got automatically enabled.

I have requested reversal of partial amount with no positive response vodaphone

Request refund of Rs.2000/ since I am their customer since 2008 in Gujarat 7 mumbai No is active since 2000.

I have always prepaid my Bill and is normally in credit balance

Request refund of Rs.2000

sir,
i had port my bsnl no. [protected] to vodafone which was activated on July 19th,2012. i submitted all the required documents timely. But then vodafone company sent a message that our documents are not submitted,if they had not recieved my documents then how can they activate the sim once and then stop its working...and since today morning all outgoing calls and clipping of incomung calls are barred only because of the distributor's neglegience. i had to face a lot of problem. i want you take an action against that irresponsible distributor ( Nanda communication, vodafone dealer ,kishangarh road.Shahabad markanda,distt. kurukshetra, Haryana-136135)

Hi,
This Sai Sundeep Kumar….. Iam From Andhra, Regarding To My Number I Have An Issue…. I cannot Able To Send OutGoing Mesg From My Mobile From Till July 25, 2012 I have Reported To The Customer Care Persons Nearly 100 Times But They Have Not Properly Responded To My Query….. Not Even Single Person.

My Mobile Number : +91-[protected]

I have Submitted My Documents In the Hyderabad(Sr.nagar) Vodafone Store Nearly 5 Times If You Want I will Give The Sef Number Also…..
But Each & Every Time When I Called The Customer Care People They Are Telling Me To Submit The Documents We Have Not Received The Documents they Are Telling Like This………………..

I Am Using My Number From 1 year onwards in Vodafdone Network But They Have Errased My Proofs I Am Using That Number and Making Recharges Every Week……..

SAISUNDEEP KUMAR
+91-[protected]

sir iam using vodafone pripaid card since two years at present i need call detais for verification my no is [protected]

My mobil number is [protected]. i have last five trans.call detail and mobile number

Dear Representative

I have applied for vodafone connection through my company i.e ICICI PRUDENTIAL in the month JAN.2012 and i have given the documents to one of the executive who is sitting at my branch for process.But the representative has reportes me that due to some old numbers outstanding amounts he can not process my request.I told him to give my documents back.but he told me that it is cancelled and can not be called back.so i did not mind it.
And in the month of Mar.12 again i applied for vodafone connections.and this time i went to vodafone store directly.They processed it.and i received two numbers which was working properly till 1st week of July.12.
Now on 2nd of july i received a mail from vodafone saying my new vodafone number[protected] is activatedand i immediately replied to that mail and informed that i have never applied for any new connection so kindly disconnect the line. Instead of replying me they send me a bill of Rs.35 dated 12.july.12.
I highlighted this issue infront of all possible authorities but they are not giving me any clarification.today i again checked my documents which is submitted at the time of activation.It is the same documents which i have submitted in the month of Jan.12.and understood it that vodafone executive has made a fraud by misusing this documents.I have not received any sim card too.
So i request you to kindly have look at the matter and teach a lesson to vodafone.
I lost almost 5000rs to resolve the matter by visiting vodafone stores.
Kindly take my request for compensation.

Thanks & Regards
Harshad Raval
ICICI PRUDENTIAL
SUNMEET PLAZA
4TH FLR,
AMBOLI NAKA
S.V.ROAD.
ANSHERI W
MUMBAI - 400058.
[protected].

Dear Sir,

I am Umed Vora, having my mobile no.[protected]. Since last one week of time, I am getting daily base messages and emails from Vodafone regarding my usage. At the time of visiting Vodafone store, i am informed that, due to your excessive usage and change of plan, your billing amount is gone higher and its near to your credit limit.

In fact on 29th June,2012 Mr. Sunil (contact no. [protected]) from Global Direct had visited me to offer new connections and from him, I took two new connections (sim cards) for nos. (1) [protected] and (2) [protected].
Also at the same time, he offered me a new plan to reduce my billing amount on my existing mobile no. [protected]. As he described, in new plan offered by him (specially and exclusively offered by Global Direct only), i will get 30pc per minute local and std tariff , 100 local free SMS, 1GB Internet usage, and unlimited talktime with my other 3 numbers.

On 30th June,2012 , I had received a SMS from Mr. Sunil of Global Direct to forward the same ( TARIFF8Y ) to 111. On the same time I had forwarded this message to 111. But the issue started now is, when i visited Vodafone store, the person from desk has informed to me that your current plan does not include any Internet usage facility package.

The first intimation message from Vodafone regarding my usage received by me was a billing amount of Rs. 7319 on 19th July,2012 and then after i have taken necessary step regarding the issue. My experience at Vodafone store, Prabhadevi, was worst. (Token no. 233 Dtd. 23.07.2012 Time 06:54:33pm) My turn to talk with the desk person was came at 07:10pm, but the person talked to me was in a great hurry (may be, due to 07.10pm time) and he has simply explained that the issue is between you and Global Direct, so he can't help anymore from there.

On 29th July,2012, I have visited Vodafone Store at Malad-West. (Tocken No.36, 04:10:07pm) I talked to Mr. Sangam and Mr. Fakrul, my experience at there was little better than of earlier (at prabhadevi). But they guide me to put my case at the given email id from my personal email id. On my request, they were happy to talk with Mr. Sunil of Global Direct, In which, Mr. Sunil has committed his mistake.

Just now, on today, I have confirmed my talk-plan through my mobile by using *111#. It indicates my talk-plan is Myop per second_new rental-99, local V2V-1.2, local M2M-1.5, local others-1.5, STD M2M-2.5, STD Others-2.5, SMS local-1.00, NAT-1.5, INT-5.0...!!!
You may please check my previous pattern of voice-calls, messaging, Internet usage and STD usage. On that basis also, no way, i can choose that kind of plan.

I am a business person attached with Vodafone from more than 10years using four cards on my name and so many others by my family members and staff members. We are always proudly attached with Vodafone as a family and never faced a kind of issue.

You may please talk to following persons to understand the issue in detail,
1. Mr. Sunil from Global Direct. ( Mob. No. [protected] )
2. Mr. Harsh Doshi from Global Direct ( Mob No. [protected])
3. Mr. XYZ , Vodafone Store , Prabhadevi. ( Token no. 233 / 23.7.12 / 06:54:33pm)
4. Mr. Sangam , Vodafone Store , Malad - West ( Token 36 / 29.7.12 / 04:10:07pm)
5. Mr. Fakrul , Vodafone Store , Malad - West , ( same as above )
6. Mr. Kiran Kadam / Vodafone / from landline no.[protected].

My suggestion to solve the issue (expectation from you) is , simply calculate my all voice-calls , messages and Internet usage as per my old plan , which was in use earlier than current plan.

Expecting prompt and earliest reply from you,

Thanking you,

Yours truly,
sd/-
(umed vora)
[protected]

Dear Sir

I have requested to deactivate Internet Plan of 499/-per month & to activate the 99/-per month internet plan. But no action was taken by Vodafone service center. Whenever i called them they asking me to visit Vodafone store again and again, 4 times already i have visited the Vodafone store.My request no. for both above describe plan is [protected] & [protected] on dated 24.04.2012.About 3000/- excess billing the have mail me.
Please give me right path what i have to do.My mobile no. is[protected]

With Regards

Rohit Kumar Garg

[protected]@yahoo.com

Dear Sir/Mam,
Greetings of the day,
Yesterday I found my balance Nil and I Recahrged with 98 Rs. Plan of vodafone Internet on dated 19 July 2012.I make call to customer care about this balance deduction then both customer care said to me that this is our vodafone technical problelm so sorry and on that day when u recharged your mobile no. with 98 Rs. Plan of internet that was not subscribed by our technical default.So,we will refund your all your balance soon within 24 hrs.but now today i make a call to one customer care he rudely talk to me and said that we are unable to refund your Main balance and whatever our customer care commited with you that can not be completed by us about balance Refund.

Sir If you think that i am wrong and making this big issue then every telecommunication service provider has a recording facility at customer care office so please listen our conversation and plase take decision.

I hope you will Take decision in my favour and refund my balance around 84Rs. soon.


Thanks
Arvind Gupta
Mobile No.[protected]

Respected Sir,

I would like to exhibit over billed experience with Vodafone, Chennai. Since 2007, I am using Vodafone postpaid account and credit limit of Rs.2500 per billing cycle. Until Feb 2012, I didn’t get any problem end of Feb I received an outbound call froVodafonene centre. We offered internet facility to our premier customers and told will receive a SMS.After few hours; I received couple of SMS’s due to curiosity opened the same I don’t know what sort of technology they have, billing meter started. I used nearly 4 days that internet Facility within a week received SMS and stated that crossed your credit limit pay the interim amount immediately. just shocked This is the first time crossed the CL.Next day, received a mail need to pay Rs .2672 and every day sent out an e-mail with cumulative interest (I don’t know how they calculated thought of running a finance company not an reputed MNC).Then immediately cut the service one by one (out going calls and sms). I am working as a technical consultant and given this no to all my clients and friends. In Flip side, I have BSNL Internet card Rs 750 per month with unlimited download.Eventhough, Vodafone also using the same satellite which share by BSNL.I sent an email to Vodafone complaint cell and registered also. Nothing happened; my final bill amount was Rs .5672 and asked about list of sites visited by me.evntually, sent email to nodal officer after so many trailing mails finalized and given Rs.2500 as a discount. As per TROY the subscriber should not do mobile marketing/sales. But these suckers always break the rules. The Indian government must take necessary action to ban the VODAFONE Company in india.Meanwhile; I received legal notice from collection department. I lost my hard-earned money.

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