Vodafone India Complaints & Reviews

This complaint is against vodafone in relation to my number [protected]....This was an Airtel prepaid connection till April 2012....in the month of april I decided to get it ported to Vodafone postpaid....I sent a request to vodafone on 13th or 14th April for portability but soon I realised that I don't want the portability to happen and would like to stick to Airtel....I called up vodafone gave them the unique porting code and asked them about the status of my request....Vodafone told me that the portability will happen in 12 to 14 days....I then asked them to cancel the porting request....After a day or two I received a call from vodafone....they called to confirm if I have asked to cancel the porting request....I confirmed that yes I don't want the portability to happen....I asked the executive if I need to visit the vodafone store....He refused and said the portability will definitely be cancelled and I need not to visit the vodafone store....A few days later I got my number converted to Airtel postpaid...On 7th may I received a text from vodafone stating that my number has been ported to Vodafone....So since that day I was able to make calls from airtel number but who ever called me, got to hear "the vodafone number you have called is switched off"...Although I confirmed with vodafone several times and they appeased me by saying that the portability has been cancelled....I also logged a complaint in the consumer forum twice but nothing happened....I even visited the vodafone store but they were absolutely not helpful....And they rather blamed it on me and spoke to me very rudely and also forced me to use this connection....I was obviously not willing to pay two bills...Eventually I had to change my 2.5 years old number and close the account with airtel by paying the dues....I got a new number with Airtel then....When asked vodafone to close the a/c they asked me to wait for the bill which I have not used even once....After receiving the bill I called vodafone again and got [protected] a/c closed....Then vodafone said that they will close the a/c however they will send me another bill with full and final and I am bound to pay that....This amount is 261.36 due on 12/07/2012 and after the due date the amount due is 286.36....I have never used this connection and hence I won't be paying a sinle peny towards this a/c as the connection was forced on me.

Shilpi Ghoshal
[protected]
[protected]

Sir/Madam,

I am the customer of vodafone operator. Since last 15 days (starting from Jun 29) , even i am not requesting any service to activate, Vodafone is activating different packs like Cricket,News,Astro,Stock in my number at a time and deducting the balance . Each and every time i use to complain to its customer care . After some time and discussion they re-fund it and after some time again they use to activate these service and deduct my money. These process is happening from last 15 days. I am tired of complaining to them. But they are not solving this matter. Every day they make my balance negative because of that i am not able to call anywhere. PLEASE HELP IN SOLVING THIS MATTER.



My number: [protected]

My number is [protected] and it is under Corporate plan. Since last month I have been following up to add a data plan on my account. I have called several times to your call center and they asked me to send an email to corporate.[protected]@vodafone.com. I had sent the email and they asked me to send an email from a registered email ID with Vodafone. My registered id preival.[protected]@gmail.com has been hacked and disabled. I was not given any information as to how to change my email ID until last week. I have been following up for about a month and they say the charges are valid and it cannot be reversed.

I have received a bill of 1749.19.!!!. When I called customer service they said no data plan was activated. I had called and even sent an email. I have been with Vodafone for more than 6 years, Why should customer suffer for the mistake committed by the company.

unnecessary jokes have started coming from a address td-gupshup and some jokezone.com which i do not want . when i rang up the customer care mobile number that was given to me with lot of assurance that the company rep says he is on leave. when i sms 111 the message is not received say ing website is under maintemance since last two days. this joke sending must stop as i have not asked for all this rot to be sent to number and waste my time. besides when i try to connect to website of vodaphone .in it is not connecting.

helloooooooooo....anyone there to help me????? the problem is "AS SOON AS I RECHARGE MY ACCOUNT A MINIMUM OF RUPPEES 80/- WILL BE DEDUCTED FROM MY ACCOUNT !!!!!! WHAT THEEE HELL IS THIS?? IS THIS THE WAY TO MAKE MONEY?? VODAFONE?? I AM TOO MUCH TIRED OF THIS.::( THERE'S NO RESPONSE FROM CUSTOMER CARE....AND I HAVE DEACTIVATED ALL MY SERVICES...THE REAL PROBLEM IS THE SERVICES GET ACTIVATED AUTOMATICALLY...PLZZZZ HELP ME OUT....TAKE AN ACTION ON VODAFONE TILL NOW I HAVE LOST 400-500 RUPPEES FOR NOT MY FAULT

Sir/Mam, i recharge through online to put bonus pack, of Rs.27, but i my mobile i didnt get recharged, from my bank account the balance had taken, but i didnt get any recharged messages......

can you please suggest my queries....
My no is [protected].
and here with i attached my bank transaction no.


13-Jul[protected]Jul-2012) TO TRANSFER
INB Vodafone VODAFONE Payments MSBI[protected]IGB6322930 TRANSFER TO [protected] BILLDESK TRANSACTION A 27.00

about two weeks earlier,while i was triying to make a call from my vodafone prepaid number [protected],i was told that "this service is not yet activated,call 111 for furthur information". I called 111 and talked with the customer care executives about two times and i was told that my sim is blocked due to some verification problem in my identity. I purchaced this sim card about 5 months before and have submitted all id proofs then and has been using the sim since that day and now vodafone have a problem in verifiying my identity?. I was told to contact the nearest vodafone store and resubmitt the id proofs once again. Since the answers and reasons given by customer care executives were unsatisfactory,i approached the vodafone mini store nearby and i was told that my sim card had been deactivated!?..
I have used my sim card mainly for packet data usage and had been enjoyin the service and the net speeds..and now vodafone is giving me trouble...!!!!!?????
Now I NEED MY SIM CARD REACTIVATED.AND I can provide any id confirmation online or by call.IThink it is better to get a new sim card than submitting my idcard copy again...
I hope there would be some action at the latest.
You can contct me througm my mail bobin.[protected]@yahoo.com or in my number [protected] between 4.30pm and 9.pm.

I purchased a vodafone sim having SIM NO.[protected] and mob. No:[protected] from my local retailer two months ago. Recently, I got a message from Vodafone saying I have to resubmit my documents and photo for verification. When I did the same to my local vodafone store, they refused to reply and said the number is deactivated from December 2011 as per their records and registered in done others name. When I said them that I have necessary proofs such as Sim card's outer cover, they said that won't work. I said them that the number is very important to me, they say they can't do anything.

Hi,

With utmost inconvenience, I am forced to escalate this matter. My vodafone sim with mobile number[protected] got damaged on July 4, 2012 and the very same day I requested for a new sim. Vodafone customer service representative informed me that it would be delivered to me in 48 hours. I got the sim after 2 days but it wasn't activated. I called customer service many a times to activate it and they always told me to wait for 4 hours or 24 hours. After 3 days, that is on July 8, 2012, they told me that the sim they sent me was faulty and they are going to send me another sim. Today is July 12, 2012 and still I haven't got the sim from Vodafone. Each time when I call they will give me a different excuse. You can imagine how much inconvenience a person has to face without a phone for 9 days and also face a lot of problems in regards to official work.

Hope to get this resolved as soon as possible. Please revert on the contact number or email address mentioned below if you need any further information.

Thanks and Regards,

Rethish Kumar
Contact no.[protected]
Email: rethish.[protected]@hotmail.com

Hi, This is Nikita G, mobile # [protected]. This Vodafone people activated STD Pack on my number without any request from my side. I called then 3-4 times to Deactivate this plan, but still its not deactivated. It's almost a year now that i am paying for the service which i never activated on my number. This is getting on nerves now.... whenever i call customer care, they put me on hold for 10-10 mins and finally disconnect the call. They are just helpless and hopeless people. Vodafone Customer care is truly worst customer care i have ever seen in my life.

Dear Sir/Madam,

I have recharged Mob No. [protected] via my hdfc bank credit card no xxxxxxxxxxxx3777 through Freecharge on 9th July 2012 for Rs. 124/-. Amount has been debited to my credit card but recharge has not been done nor any order no. & any other ref No. given.

pls resolve the issue as earliest.


regards,
Nishant
[protected]

Vodafone has charged 19000 Rupees for 3G services under a plan for 650 Rupees for 4GB free downloads, with extra charges of 2 paise for every 10 KB. My total monthly billing is 25666.56 out of which 3G usage is 19000 Rupees.

I have not used the 3G services for other than emails. Vodafone has not provided any itemised billing (giving the details of websites visited and downloads done) and has given the reason of prohibition from TRAI regulations for not providing the itemised billing.

This matter is lying with Vodafone for 1 month without resolution. They have offered to provide me a deduction of Rs. 8300 from my billed amount of 25666.56 which is not acceptable to me. There is a gross deficiency in service from Vodafone. Vodafone has violated all the provisions of Indian Consumer Protection Act 1986.

Any other customer of vodafone, facing similar problems - please get in touch with me on [protected]@hotmail.com.

I have Vodafone postpaid mobile connection from last 3years, I paid regularly my invoice amount on or before due date. Now recently I came to know that I have to pay Rs1754.00, when I asked for itemizes bill, Vodafone send me the itemized bill and I surprised that I have not used my Internet on a specific date i.e. on 17th May 2012, and for this date Vodafone charged me for Rs830.00, I am shocked that on one day I used internet for Rs.830.00, hence I request to Vodafone for reversal of this payment but they told I need to pay because this is generated by system and cannot provide any data, I asked them to send me the details for which internet has been used, but they refuse me to provide data because internet usage is third party application. But I told them that server and bill generation system is made by human being not created by GOD so there is no issue for providing me the details. As a customer I have a full right to know my internet usage, but they ignore.
Even from last 3years I paid my all the amount on or before the due date and now even out of this outstanding bill I paid 924.00 and request to Vodafone to reverse my internet charges, Hence request to all of you please help me how to tackle this issue, I do not want to pay this amount. Is there any alternate way out to get this amount reversal.

Sir, This is Janaki Naik From Balkur Village Honavar Taluk requesting you to send the Received calls history of the vodafone mobile number [protected] since March 2012 to till date through my E-mail Id : [protected]@rediffmail.com as soon as possible.

Thanking you
Yours Faithfully,

Dear All,

This complaint is regarding the wrong information shared by DSA & then no one in the system wants to resolve the same.

DSA Name: Systematic Knowledge Services Pvt Ltd.
Contact No. [protected] ( Always Switched OFF)
Address: Andheri (E).

We had a requisition for a Postpaid Connection for SIM Card & Plan of MYOP (99+49) on the number as shared by DSA agent. On Friday 06.07.2012, the DSA filled the form & details & took the money(Rs. 350) from us. We had given a confirmation for the desired no. [protected]

On Tuesday, Verification was done. Later in the noon call came from Vodafone that the number which we had given earlier is not available with them. Thus we requested, if not return back the money.

Till date no one responded on the same. We are calling up-frontally on their numbers. But neither the Verification Team is also not picking the calls for the complaints.

This is an best example how a customer is being treated by Vodafone.

Treat this an urgent. As if I am not getting the said number. Request you to cancelled the same & return back the money. I can't chase more to Vodafone on daily basis.

If I don't get refund for the same, I need to change my current services from Vodafone to Other Service providers.

Waiting for an revert asap.

Regards
Shirish Chavan
[protected]

I had done recharge Rs 50 to my Vodafone mobile money is deducted and recharge is not done. The Citibank has cleared the amount from their side and but the recharge is not done by the Vodafone

This is regarding incorrect information provided on Vodafone.in website. I have recharged my prepaid mobile with Rs.550 and get a talktime of Rs. 489 only where as on their website it is given as full talktiime recharge and you will get Rs. 550 talktime. They are cheating customers by putting incorrect information on their website. I am also attaching herewith the screenshot taken from their website for Rs.550 recharge and on recharging with Rs.550 you will only get talktime of Rs.489.

Hi!
I gave a complaint here for my vodafone no.[protected] around 2days back about wrong helo tune and balance deduction, vodafone cce called today but still they didn't refund the balance and didn't set the right caller tune yet. Money isn't grown on trees,vodafone must knw tht. Strict action pls.
Thanx.!

Hi,

my vodafone no : [protected].
Name: Iramm Bidawat
I am registered under dnd. But I still get 4-5 calls for telemarketing services.I registered a complaint with vodafone customer care regarding the same, but no action has been taken and no one has called me to say what happened to my complaint.

Every time I register a complaint the Executive assures that i would recieve a call back from their end for the same and that this would stop ,but NOTHING HAPPENS!!! vodafone has shared my number with telemarketers.!!!!!

I have direct proof,thats the reason why vodafone is not ready to take any action against them.
Why vodafone has not stopped telemarketers from sending bulk sms??? I get sms's from all sort of companies....Bet it real estate,or some solution provider's. I am sharing the telemarketing nos....please initiate action against srvice provider and telemarketers

1.Standard chartered-26th june'12 -No.-[protected],Complaint no given by vodafone [protected],CALLER ABUSED ME AND DISCONNECTED THE CALL WHEN I TOLD THAT I AM A DND CUSTOMER

2.Idea postpaid- 27th june'12-No. [protected],Complaint no given by vodafone [protected],caller said SHUT UP TO ME WHEN I TOLD THAT I AM A DND CUSTOMER

3.hdfc Loan Dept- 27th june'12-NO.[protected],Complaint no given by vodafone [protected],caller was very rude WHEN I TOLD THAT I AM A DND CUSTOMER

4.HDFC Personal Loan-30th june'12-No.[protected],Complaint no given by vodafone [protected],call disconnected WHEN I TOLD THAT I AM A DND CUSTOMER

5.HDFC Credit Card-4th July'12-No.[protected]

these are just a few I have a list along with Numerous SMS!!!!!!
even after repeated requests vodafone has failed to take action and I continue recieving calls.

As a result of these stupid telemarketing calls I GET disturbed during my office hrs,when I AM AT THE DOCTOR ETC.!! I have to pick calls during meetings thinking that its a imp call!!! vodafone is directly responsible for this mess!! without my consent vodafone has shared the no and failed to maintain my privacy !!!
this is a breach of my privacy !!
vodafone AND THESE TELEMARKETERS should pay fine/Compensation to me as it has not taken any steps to stop telemarketing calls!! vodafone is getting money by sharing nos to telemarketers and letting them use the service to send bulk sms....
vodafone is selling personal info of its customers with telemarketers and third party agents!!! vodafone claims that they cant do anything but how info leaks out of their database!!!
On top of all this the customer care executives sitting at 1909,are of ZERO help,they misbehave with u,do not take complaints properly,put u on hold un-necessarily and are very ill-trained,on how to handle customers.

I want a compensation for this mental AGony and ill treatment from the Telemarketer's and Vodafone,otherwise i wold be bound to take legal action against all involved....At your own cost and Consequence.

Iramm Bidawat

[protected]

ankit sharmaa