Vodafone India Complaints & Reviews

iam dhanvantri with mobile number [protected] vodafone andhrapradesh.last night amount was deducted from.my prepaid acount of worth 23 and i was trying to call customer care number since last Twelve hours to the numbers 111 and 198 but they are not working from today morning cal was not connecting to the excutives please take severe action on them and please see that my amount get back .
Thanking you
Dhanvantari Jalagam
[protected]

A uninor customer whose no. is [protected] claim to me that a sms(amar ph bal-nai. tai ph karta parini. sorry.) Sent from my no ([protected]) on 24/05/12 . But in my knoledge it's a false complain.Plz get the details data of sms from this no.([protected]). My name nibadita ghosh & email id [protected]@gmail.com

At the time of new sim purchase, the customer care executive has sent one guy to my place to collect the documents but when I have to change the plan or I want a new sim card in case of lost of sim card, they are helpless. I have to go to vodafone store for the same. Moreover the executives have no authority to change the plan, you have to go to the store for the same.

I have to suffer a lot due to wrong information provided by customer care executives. Firstly, the person has provided wrong information on the plan while purchasing new sim card and activated some other plan without my notification. Secondly I lost my sim card, and ask for them to deliver it to my postal address....I am getting the welcome kit on my address but m not able to get new sim card on the same address. And whenever i m asking the executives they are saying you will definitely get it by next 24 hrs. I have wasted 10 days in this process. Now I want to raise complaints against these guys but m not able to raise. Vodafone customer care is the worst customer care providers. They are providing only wrong info to the customers.

Complaint against Vodafone
[protected]
Excess Billing

On 06 APr 2012 the customer care at Hyderbad called my daughter around 12 Noon and asked the views on change of plan. But the same call is registered in vodafone systems as my daughter called the Vodafone and asked to disocnnect the Rs 199 plan. The attached bill is showing the usage of 677 mb and the billing is done accordingly. When the plan is taken that is Post paid Rs 199 plan with 3 GB Free internet Plan. The cheating of discontinuing the plan and excess billing be digitally reviewed and the actual culprit must be punished.

Request Vodafone's deactivation No [protected] be thoroughly investigated.

Dear sir,

One of vodafone Mini Store is thefting service tax since 6 years, Now he has changed his company name to avoid filling of service tax. The old firm name is Connecting World and new firm Shriji communication, the address is plot no. 2014 Awas Vikas no. 3 Panki kalyanpur Road, Kanpur. the both address is same, and the original owner is same Mr. Deepak Sharma. request you please check the record, weather he has deposited the service tax of his firm Connecting World. to save that service tax now he has changed his firm name in Shri Ji comminication. Now Vodafone is supporting to him.
So, this is my kind request to Service Tax Department to take strictly action against this type of person who makes fraud to Government as well as to the Indian peoples also.The action should be taken as the earliest.

Hi

I am Ravibabu i need my mobile statement from 8th June 2012 to 22nd June 2012 my mobile number is [protected].

Please send that statement to this mail id [protected]@gmail.com


Thanks and Regards,
Ravibabu.

Many repeated visits to vodafone store and communicating to billing team, our account or mobile number [protected]; is still inactive.

We have been after collection team, vodafone store and billing team but no reply from either side. Also visiting vodafone store on 5th June, then 11th June and yesterday on 18th June, Still number is inactive.

The issue is the the MIFI system, no alerts on mobile or device, saying that your usage has come to point where you are going to get charged. Also the connection was without correct information was disconnected. Even after repeated email communication to vodafonecare.[protected]@vodafone.com no reply. Its been more then 1 week.

Really cannot trust " HAPPY TO HELP" saying its all fooling business..

We should have never opted for VODAFONE

Am Rajesh from [protected], a vodafone service and unable to connect with the customer care, as said i tried with 111 its give all the information as recorded voice but cant get the solution for my problem, while tried with 198 its just asking the record the number and so on but still could not find the solution.
How to speak with the customer care service provider? If contact the showroom here in kanchipuram they are just negligent my request and ask to call the CC bt was in vain.

I have recharged by Rs.98.00 to my Vodafone No.[protected] on 19/06/2012. The Info is ICONN/48749512/190612/VODAFONE (BILLDESK).
Till now the recharge is not success. but my Axis Bank A/C has already been debited by the same amount.

Please look the matter as very urgent....

This is regarding the below problem that i am facing since long but no any customer is supporting even they are behaving so rude.
My credit limit is 1500/- but after crossing this limit, my services were still activated and my bills reached to 4000/-. When i checked my bill i came to know its exceding the limit than i complain at customer care they told they cannt give any information of itemized bill and than they deactivate my services next day because its exceed the credit limit. I was in halunication that i will came to know when my limit will be crossed. I have make my airtel connection to portable just 25 days back.. It was really a very bad experience with vodafone. At the time of making it portable nobody give any information about the credit limit (Applies to calls only). When i visit lajpat nagar vodafone store i talked with reena, pooja but these girls were also not able to give the answer for this (Why my services were not deactivated when it crossed the limit and why information was not given to customer at the time of sim selling). Even they gave a very funny answer like they would be able to help me in this if i would have purchase sim from their store. When i request that i want to talk to the manager of the store. They refuge that ishaan won't listen these type of problems.

If these stores people can't resolve the customer problem than why they are sitting there?

Now when information was not shared to me regarding my credit limit so i won't pay more than my credit limit becasue that is vodafone fault they didn't disconnect my services even after when my limit was crossed and not shared the clear information to the customer at the time of selling the sim or services.


I will be highly thankful vodafone can resolve my issue asap.

Shanky choudhary

Subject: complaint for over billing and activation without informationdear sir/madam,
I am using a no - [protected]. Initially it was airtel and on 26th may'12 i have taken the plan of rs 249/- and make it portable to vodafone.
But today i checked the bill amount of my this no. It's showing outstanding bill of rs-4066/-. I confirmed the details from customer care they told it is because of vl & vmc service, but i have not activated any of these service on my no and even there was no any information given from vodafone for these services.
I received 1 gb data free of cost due to asha handset scheme on my vodafone no. I believe they are including this free data also in my bill.
Kindly check and correct the bill and i won't pay for this excess charges which occurs because o[censored]ninformed services activated on my no from vodafone. Kindly deactivate all internet services from my no. I just want to take plan rs 249/-.
Please send my bill on my email id - [protected]@gmail.com

To
All the concerned higher authorites,
Vodafone India

Hi,

First of all i took my connection on 28 march 2012 (2.5 months back from now), But they are doing verification now.

I got message on 12 june and 13 june, indicating submission of proper documents. On both these days i called customer care and asked for assistance they told like "all your documents are proper, no need to worry and message would have come to you by mistake and just ignore the message".

But my number became inactive (incoming outgoing sms gprs blocked) from 14 june. So, again i called customer care they now told that " submit your documents to nearest vodafone store and within two hours it will be active"

And when i ask them about our earlier communication they told "we apologize for the wrong inforamation provided by us earlier"

Now i submitted my documents on 14 june but my connection didnt got activated.

I called customer care on 15 june they told me “we have recieved your documents and it would get activated within 4 hours”.

It didn’t get activated on that day also, so I tried calling customer care. This time for my surprise I was unable to connect to customer care also. It was very bad.

Again I got some other alternative number (which would be charged) and I called from that number on 18 june at 12:30 pm to customer care. Their response was “we apologize for the inconvience and it would get activated within few hours”

But still not activated, I again called at 6:00 pm on the same day, again same story continued and they told me “we apolozise for the inconvience and it would get activated as soon as possible.”

But it even didn’t get activated. I again called on 19 june to customer care. Their response was “we apolozise for the inconvience and it would get activated as soon as possible.” And when I ask them for more clarity I came to know it would not be possible for them to activate it even by the end of today.

Vodafone guys are not solving an issue ( which needs to solved within 2 hours ) even after 6 days. And the customer care guys gives lot of wrong information to their customers .

dear sir/ mam

I HAVE A NET CRUZE CONNECTION OF VODAFONE CDMA, I HAVE VISITED YOURS SOUTH EXTN. AND ANSAL PLAZA, EAST OF KAILASH REGARDING DISCONTINUETION OF THE SERVICE BUT I AM VERY SORRY TO SAY NOBODY HELPED US FOR THE SAME. KINDLY DISCONTINUE THE SERVICE.

NET CRUZE NO:- [protected] (POSTPAID)
SONU SHARMA
MOB- [protected]

Sirs, i have purchased a voda fone prepaid card bearing no. [protected], from local vendor in west main street, thanjavur of tamilnadu, by producing my passport size photo and xerox copy of my driving license, 2 weeks back. Now, what a wonder, the vodafone company barred this no. Why? Why? Is xerox copy of driving license is not enough for address proof. If not enough, how the vendor agreed? I think vendors are not given proper directions to sell vodafone prepaid cards? If so why they are selling without proper directions from the vodafone company.?
There may be delay on getting my documents and photo from the local vendor. Even if it is son, how can you denied the access of the said number. I think person with basic sense won't do like this. Why should i suffer after giving all the items required for prepaid connection of vodafone.? Why you people behaving like this.?
If your local vendor delaying the submission of the documents, take action on them. Why barred the said no.

Hi,

My name is praveen kumar g, i am using vodafone post paid. Two weeks back on (01.06.2012) i activated internet plan on my vodafone number, but few days back they deactivated my vodafone out going calls, they provided me internet plan @99, 2 gb free, it exceeded with in 2 weeks 1693/-, i usually call less, from the date of activation i observed my usage going increase day by day with out any usage of my internet plan in mobile please help me.

From

Praveen

I had purchased vodafone datacard connection with 5gb free usage Vodafone mobile phone number [protected] and Relationship number 1.23769440. I had stopped usage of said mobile number from 31march2012, and didn't use anymore.

But I had received a bill with total usage in april also. I can't understand, when I didn't use the sim for any data, how the bill is generated for the month of april showing usages, I am getting phone for legal threats also.

Please help us to resolve the matter.

Regards,
Pankaj

[protected] this mobile number harassing me by giving missed call, and the Vodafone company can not take this complaint.

Dear Sir,

Through this e-mail i approach you with great expectation that perhaps you will be able to help us.

I had opted to purchase Vodafone K3770 Dongle in my name Kunal Budhraja (for Rs1400) and Vodafone post paid connection [protected] ,under my sisters name Bhavya Khattar (for Rs 250 as security amount) from Vodafone Post paid from Punjabi Bagh branch on 14th May 2012 and I was given an assurance that my plan of 198 ,3GB on 2G a formal customer agreement from is provided to me .A confirmation of the same was given to me by Mr.Umesh one of the executive at Punjabi Bagh outlet.

I further assured that all services will be good, and the was confirmed to me by Mr. Pankaj one of the executive also present out there at vodafone outlet. On 17th I was confirmed that my plan is acitive and is ready to use. But on using it I found services quite poor.Network ,connectivity and even frequent disconnection was there.

I complained regarding it at over the vodafone compliant no. [protected] ,198 ,111 but with no avail.

I visited vodafone outlet on 24th May and I was assured things will be sorted out by 28th may by Mr.Gaurav (another executive at Vodafone)i.e within 3 working days . But with no response from any-one.

I nutsell from 17th May to 24th May 2012 , I might have registered min.10 complaints with vodafone customer care , but with no response from each side.

I again visited the place on 29th May with further assurance from Mr. Sachin (branch incharge) at Vodafone,Punjabi Bagh branch that things will be sorted out by 30th May. Over there I was made to realise that my bill was wrongly charged and my monthly bill plan was changed without any confirmation from 198 plan to 550 plan .For a preiod from 14th May 2012 - 27th June 2012, I was charged 1125.47 (excluding tax). Over there Mr.Sachin emailed regarding it to the concerned authority.And on my request for refund of my charges , I was asked that person who will visit your place can only place a request for for refund status.

On 29th May around 3:00 pm Mr.Rupinder (one of the person innvolved with network services ) visited my place .He gave his remark that he our system needs to formated.And the distance of Vodafone tower from my place is 100 mts.After getting my system formated with even new hard drive,which I received on 5th June 2012 , I got the same error.And for any refund I should visit Vodafone store .

But after further correspondance with them,I found the problem still persits with the asked Rupinder for help . After min.25 calls made to Mr. Rupinder , he said that there might be some problem with my dongle.

On 5th June 2012,I visited the store and meet Mr.Sachin , he said he will need another 4-5 days to replace the dongle. For which I objected.Over the extra bill he said no response is received.On my refund part,he replied that he needs more time to resolve and refund will take place only after a period of 60 days.

I have no more have inclination to avail the service Vodafone. I request to please take the matter on your hand and refund me the amount of Rs 1650 at the earliest.In a span of 20 odd days , I have visited min. 5 times over Vodafone Punjabi Bagh outlet.

I had even made at vodafone complaint center at 9th June 2012,[protected] and complaint number given to me was[protected].

I tried coordinating with Vodafone nodal officer, Mr.Nizam Khan through vodafone delhi nodal complaint center [protected] ,on 9th June , 12th June , 13th June , 14th June and 15th June respectively.

Everytime he assured that things will be settled in a span of 24 hrs, but I didnt received any call from him at any front from last 7 days .Rather on 15th June 2012 ,he told me that he will call me by today evening and there will not be replacement of any dongle amount of Rs 1400 and no refund will be given for any case.

If this is the response of nodal officers than I suppose things are not turning well with vodafone.

Too much of mental agony and harrasment has been done by Vodafone officials.

Incase any amount needs to be paid from my end over ussage of vodafone broadband services , please let me know.

Thanks

Hello sir/mam,i have bought two numbers which are [protected],[protected] from vodafone few months ago which has been terminated by you without asking or contacting me,as far i know company cannot terminate anyone,s number without even contacting customer,so i m requesting you to reactivate these numbers as soon as possible moreover as i have been told by your employee in vodafone store that these numbers are lying with you at moment,i hope you would help me out and prevent legal proceedings against yourself,as i am your valued customer using mobile no.[protected] from ages i hope you would also keep this in your mind,thank you very much Amarinder singh [protected]

Without any reason, no call no SMS from my side, an SMS Alert Pack has been activated deducting Rs. 30 from my vodafone mobile no. [protected]. Since it has been done without consent I deactivated it immediately. I want full amount to be funded to my account within no time. The very next day of deduction of balance the number has been deactivated saying that we have reported loss of the SIM card. But no complaint has been done regarding this matter from my side. Besides the refund I demand adequate compensation for problem caused due to deactivation of my account immediately.