Vodafone India Complaints & Reviews

Hello,
I am an ex vodafone user. I ported out from vodafone in the month of march and have since been using airtel postpaid.
On 18th november, someone got issued the same number as me in vodafone as a prepaid number.
Since then, i am only been contacting the customer service, the vodafone gallery. They keep saying they will deactivate the number which shouldn’t have been given to someone else, as i am the rightful owner of that number.
I don’t understand how can the same number be alloted to 2 people.

Please help

Regards,
Jenny

Respected Sir / Madam

This is my Vodafone Number

[protected]

This is my address

Dandupur, ahibaran, Dharauki, Pratapgarh. Dharauki, Uttar Pradesh 230503

Latitude. 26.02776

Longitude 81.80807

Vodafone RF TEAM Krishna [protected]

This Person had Came after my Esclation had came From Appellate team...

And this Person talking me Rudely even he know that i had Esclated this matter to Sunil Soodh Sir

Please take necessary action against this RF Team Person Krishna that he is talking Rudely with Valuable Customer

He is Doing INTENTIONALLY delay Of New Site Approval

Please Take Necessary Action Against Krishna Sir For Rude Behaviour and Delay Work of New Site

I m taking this matter to Chairman of TRAI Dr.R.S..Sharma and Appellate Department of TRAI [protected]@trai.gov.in that he should not work any organisation in Telecom Industry

Dear customer care team,
Vodafone,
Mumbai

Ref: vodafone mobile no: [protected] account no.:[protected]

Sub: complaint/dispute with billing period - : 11.10.19 to 10.11.19 - amount ₹ 16, 757.10

My email on 12.11.2019
=
This with reference to my vodafone number, i would like to bring to your kind notice that i have been charged wrongly with regards to i-rome daily package from period 29.10.2019 till 11.11.2019 for ₹ 599/-. As i have reached india on 30th october 2019 and i have received your sms (30th oct 2019) mentioning that you are welcome back to vodafone mumbai. Pfa sms screenshot

There after i have travelled to sri lanka and i have used your i-roam daily package for the period 06.11.2019 to 10.11.2019 5days (Ending on 11.11.2019 at 2.00 pm).

On reaching mumbai i again received the sms (11th nov 2019) mentioning that you are welcome back to vodafone mumbai. Pfa sms screenshot

I am unable to understand your one time charge of ₹ 13777/-. You are requested to please give break-up of one time charge of ₹ 13777/-

Further, i have made a complaint of the same on vodafone helpline number today i. E. 12.11.2019. Since i was told that i-rome daily package from period 29.10.2019 till 11.11.2019 for ₹ 599/- was applicable after my i-roam pack of 28 day for ₹ 5999/- got over on 28th october 2019. This is absurd and wrong on your part that you keep i-roam daily active even after i have returned to india on 30th october 2019.

After that i have travelled to sri lanka from the period 06.11.2019 till 11.11.2019. I can understand that i-roam daily should be charged for this period for 5 days only.

You are requested to kindly rectify/ resolve the issue at an earliest. I am now receiving dynamic credit limit sms & email reminder.
"this is to inform you that the current billed plus unbilled usage on your vodafone number [protected], has reached 16757. The dynamic credit limit for this number is set at 7500. We kindly request you to make an interim payment 16757 to enjoy our uninterrupted services.”
=

I would like to add that screen shot below of your vodafone app, confirms that my package for i-roam for 28 days at ₹ 5999/- was activated on 02.10.2019.

Pfa my lufthansa travel tickets for usa. The travel dates are 01st october 2019 and return date is 28th october 2019. This is a clear indication that i have travel plans for 28 days and this is the reason i choose i-roam for 28 days at ₹ 5999/-.

I don’t understand why would i choose a daily package of ₹ 599/- for 28 days which would cost me approximate ₹ 18000/- when i-roam package of ₹ 5999/- is available for 28 days???

I also would like to put it in record that i did speak to your call centre executive for activation of i-roam package for 28 days at ₹ 5999/- and same was confirmed by the executive. I don’t remember the date of call but it was between 28th to 30th september 2019. You have your call centre records and you do the call recording for customer experience, so you may hear the call for your confirmation.

Further when i spoke to your call centre executive on 12th nov 2019, on receiving vodafone bill, she told that your i-roam package of ₹ 5999/- is still activated and same need to be de-activated and she processed my request for the same. Please see screenshot of the same.

Now my question to you is that if my package viz i-roam for 28 days is activated, the same should get de-activated on expiry of its validity of 28 days??? Why do i need to call the customer centre for de-activation of the same. Also when i reached india, i did received your welcome sms, that welcome to india, so what is reason continuing the i-roam package, when the same is expired and you are already in your home network???

Further, my dynamic credit limit preset is ₹ 7500/- and you have state of art systems to indicate if a customer crosses its credit limit, you have system alerts in place, so why was there no updates from you for the same???

If this is your technical glitches then accept and revise my billing as per the correct procedure.

I have been using this number since july 1996, almost 19 plus years, without any defaults of late payments or whatsoever. This kind of excess billing, using coercive tactics of international roaming billings etc, does not add any good customer service reflection in your current scenario. Now, i am really contemplating of moving to other network (Jio or airtel), whom i believe will be fair and justice for a loyal customer like me.

Cheers,

|sanjay maloo| |m:[protected]| e: [protected]@maloo.in |

We m/s forex fastners p ltd., ludhiana, punjab are a corporate user of vodafone since 2013. Now we want to port our all numbers in jio network requested many times to vodafone to port our numbers in jio network but every times they refused our requests by give a reason i. E. Authorized signatory mismatch.

To resolve this reason we again updated authorized signatory in vodafone records and a confirmation email received from vodagone on dt.05/07/2019 for the same.

We again lodged a request for port on dt.21/11/2019 but again vodafone rejected our request for port by given a reason i. E. "the porting request is not accompanied by letter from the authorized signatory of the subscriber."

These action harass us and shows malafied intention of vodafone.

So we request yourgoodself kindly do the needful and help us for port our numbers.

From my 121 offers - i click on rs 39 all rounder pack out of the 15 best offers for my mobile number, but the message pops up - shop. Vodafone.in says "invalid parameters".
Is it that vodafone is arm twisting to select only higher value offers only, in a bid to reduce its quarterly loss from rs. 50, 000 cr to a bit less than that and avoid going belly up in india

#vidafoneindia

Hi, while using phone pay i wrongly selected recharge option while i intended for a bank transfer of 5000rs. The transaction was between me and my husband hence we both are seeking for the reversal of the same as it was done on error.
We are in no position to enjoy 5000 rupees of talk time. We would need that amount for some important purpose hence pls reverse this transaction and refund the amount to sender account. If this doesn't happen we will for sure loose trust on vodafone.

Few days ago I recharged for a 1 gb per day net pack but as per my usage and needs I need more gb so that today I recharged again of 1.5 gb perday net pack but after that I lost my last pack of 1gb perday so I want that my both pack will have to be continue as I paid for both the packs and the validity of that pack was also remaining

I am not getting sms and otp for few months now not even from vodafone site. When i raised complaint they closed it without checking it.
Now i have raised a request for port change. They told i will be receiving the port code within 24 days. 3 days later when i called csr they asked why you are changing port? If you are not getting sms or otp that is not vodafone issue. That is issue with third parties. Then they asked me to raise the request sms again. Every time i call they ask me the same thing not even agreeing there is issue with i not receiving sms or otp.

25nov19, 00:37
399₹
Transaction id
Onr[protected]

I had offer of double data on a recharge on 199 and 399.. I chosen 399 2gb/day... But after recharge i got only 1.4gb...

This is completely unfair to misguide customer to continuously ping them about an offer... That is actually a misguiding offer to attract...

And when tried to call customer care about it... Call was automatically disconnected...

Disappointed by once upon a time most customer oriented service provider...

Hii
Dear sir/medam, i lost my vodafone sim card to some reason. After 3 month i remember my number, number is very important then i went to vodafone store to get my number. They said "this number is closed for not using above 90 days." i request for get my number but they said "this not available in vodafone. This number generated by tata docomo. So contact to tata docomo." but docomo steel closed. But i purchase this number from vodafone. Please help me how to get this number.

My name - avinash suthar
Number is - [protected]
Last using company - vodafone india

Now my running contact number is - [protected]
Number from - tata docomo

Please refund my amount as you forcefully activated 1 store service which i not requested or required by myself to you. Vodafone debited 35 rupees from my current balnce without intimation to me. After deduct even a single minute i stoped the service through sms. After some time i recd msg from vodafone that services of 1 store deactivated but refund not received till now. Plèase do needful. My number [protected]

My vodafone mobile balance is howing -110 rs... Ive recharged for international roaming pack for 7 days.. I've came back to india and not able to make calls now... Even after recharging only internet is working.. Not phonecalls or text messages and balance is -110 rs only... Not able to reach even costumer care... Kindly advice which recharge i need to do to start incoming and outgoing calls and text messages... Thank you

I got my vodafone no ported in the month of april 19. After clearing all my dues on my vodafone no [protected] i was able to port my no successfully to airtel.

After one month after porting i got multiple calls from vodafone that i have some outstanding amount of rs 2000 which i am supposed to pay.. As i had already paid all the amount at the time of porting i was not sure what this amount was but to avoid any problems i paid the amount. Attaching the screenshot of the message that i received from vodafone representative to pay the amount and my confirmation on same.

Post that payment every month i was getting some frequent calls that there is an o/s of 500 rs on my vodafone no. One day i came across a mail conciliation process asking to pay the same amount. Not having time to get into these trivial things i just paid the 500 amount through the bill desk link giving in the mail.
Now again i am getting calls and mail to pay 503 rs. My no [protected] is on airtel since june 19, and i have paid all the amount due on vodafone even more, still i am receiving these call and emails which i perceive as harassment and extortion of money from customers.
I demand a explanation and compensation from vodafone on this

Hello sir,
I am pramod lone, one month ago i did submitted all documents with payment for p2p (Vodafone-mobile no.[protected]) convert request in my nearest vodafone ministore.
It did not done upto date without any issue i don't know what is your staff problem regularly i have follow up with vodafone staff about this things no one can respond exact answer.
So, please let me know about this early as possible.

Dear sir,

Today i sent msg to port for porting to other company...
But receive call from vodaphone and he say do not porting to others company we are provide best offer to you he say offer recharge 119 and you get benefit daily 1gb per day net and +10gb extra net and 300 sms for 28day...
And i recharge as per offered but i don't get benefit as per this communication

Please help and provide me benefits

I call vodaphone 198 number but they are not help for this and cut my call

I have purchased a new prepaid 3g/4g sim having mobile number [protected] and paid for full pack charge for 84 days it is purchased during october 2019 second week. It is not working since today after noon.
When i switch on it is showing no sim. But sim is there it is not functioning. Please look in to the matter and do the needful so that it will function immediately
Thomas
[protected]

I am receiving multiple messages and calls from customer care for payments pending for mob no. [protected]. I am not aware how my number is circulated in the portal as they are trying to reach me in every mode of communication.
Its really irritating and torture to keep explaining to the customer care executives
Instead of telling them multiple times they have not yet stopped messaging or calling. Kindly relieve me from this

I am using my delhi number [protected] in Gujarat. I have recharged it with 2 different packs but am still not able to make a call. Similar recharge on airtel is working alright. I can't even call 198 from vodafone number. If all your recharges don't allow interstate roaming then clearly mention it in bold lettlers or have policies similar to networks like airtel. It is extremely annoying that i do a different recharge to overcome the problem but it's still there. Please look into asap as my official work is getting affected. Please call at [protected] after 6:30pm on weekdays or at any time on Saturday and sunday if you are unable to call on Vodafone number.

I am post paid customer since u years. I raised so many complaints against network issues and 4G connectivity. Ideotic customer care executive not resolved my problem. Since three days i am facing network issue. Even customer care executive are so busy they are not ready to take compliant also. So pathetic. Now also i tried. Bit no use. Every month they takings my hard earned money. I am also playing payments. Not giving proper service. Shame on you. With so much angry and fustrating.

We had activated a iroam recharge of vodafone for rs99/- on 18 november 2019 and value of pack of rs145 on same day. Buy on reaching nepal on 19.11.2019 the sim is not despite all possible remedies and by changing sim in another handset on which airtel sim with international roaming was working. We logged complaint in vodafone center and online but sim is not working