Vodafone India Complaints & Reviews

Hi,

My name is chandrakant.

I want to change my sim from postpaid to prepaid for that i went to the malad west gallery near liberty garden on 17th sept and explained everything to the executive miss bharti who was attended me and she said that i have to pay 804 rupees till date and my postpaid sim will disconnect and i have to purchase new sim insert new prepaid sim and i had given all the relevant documents her, but that time i was having 1000 rupees they said they don't have change, so i paid money online very next day 706 and then on 21st again i went to the gallery but that day bharti was absent then i explained all this matter to new girl and i paid remaining amount 140 rupees which were till date on 21th sept. Also i had new sim card for which i paid 149 rupees. But the postpaid sim was still continued and the new bill is generated till 10/11/2019, why should i pay the balance amount when i cleared everything and i paid already 140 rupees to date on 21th sept. Later i hospitalized for one month from 30 september to 25 october got surgery and now i am on bed rest and now they have disconnected my outgoing also.

My question is, why didn't they stopped my postpaid number when i have paid all the amount. I have complaint many times by email but the answer is the same, will get back to you soon we are working on it.

Please look into the matter immediately and solve this as soon as possible.

Thank you,

Chandrakant

My mobile No. [protected] service provider Vodafone, has deducted balance without permission on the name of Value added Service Which was not know by Customer Care executive also, then also they are ready to Refund the amount as service Activation was done more then 24 hrs. Before..

Such a bad experience

Regards,
[protected]@gmail.com

The internet services/data services on vodafone mobile number is not working during evenings from 6pm to 12 am. This is happening from past 15 days.

This is the reply received.

Dear customer, with reference to your network complaint c004-[protected], we are sorry to inform you that your location is not covered adequately by our network at the moment. However, we have noted your concern as we strive to continuously improve our network.
If network is not adequately covered how its working during day time and not in evenings???

I submit a porting request my vodafione number ([protected]) to BSNL on 20.11.2019. When i leave this company then why vodafone hold my porting request. When train order port complete within 7days why vodafone hold my porting request. Thank you

Phone no- [protected]

I recharged ₹ 458 to my Vodafone Number [protected], on 22/11/2019, 12:12 PM through My Vodafone App,
Order ID:[protected].but recharge was unsuccessful and ₹ 458 deducted ( ₹408 from my SBI Account + ₹50 deducted from Vodafone Vouchers) after 9 working days no refund was given to me

Dr. Biplab Sarkar

Dear sir/madam,
मेरे पर्सनल नंबर [protected]और [protected] की काल डिटेल किसी वयक्ति दवारा निकला कर सावर्जनकी करि जा रही है मेरा आप से अनुरोध है की इस मामले की जांच कर दोषी क खिलाफ कार्रवाई की जाए
[protected] की कॉल डिटेल january और फेब्रुअरी 2019 और अक्टूबर और नवंबर 2019 की सावर्जनकी की गई है
[protected] की कॉल डिटेल अगस्त 2019 नवंबर 2019 तक निकलवाई गई है
ये सभी डिटेल मेरी बिना किसी अनुमति के किसी अनजान व्यक्ति दवारा सावर्जनकी की गई है

I had done a recharge of rs.169/- which has a validity of 28 days. After the 28 days validity the incoming calls has additional 7 days validity, (As confirmed from the executive), but as the pack expires on 28th day the company stops my incoming facility. When called the customer care they give irrelevant reasons and only demands "you have to recharge for incoming service" even though the number has 7 days validity for incoming. After the...

I have availed a postpaid sim connection with roaming facilities (Connection no: [protected]) and the same have been missed during my abroad visit, i have received a notice for payment of amount rs.1, 086/- despite non-usage. I have paid the said amount under protest and also requested for disconnection of the particular number. The same have not been responded by the vodafone team and as on date i have been receiving notice for payment of another sum of rs.916/- despite my request for disconnection. I want this to be resolved at the earliest. Kindly note that i am not bound to make any further payment including the present illegal demand of rs.916/.

Hi,

Its been more than 20 days. I am facing problems with both prepaid and postpaid connections.

Prepaid
—
My mom is using a basic phone of nokia, and its shows full coverage in the phone. However if we try to make any call, the status is shown as network busy. No incoming calls are coming.

Postpaid
—
1. Frequent loss of network bars.
2. Call drops even when there is good connection

These problems are with many people in pune, wadgaonsheri area. I am afraid that people might show their outrage of local vodafone stores.

Kindly see this issue.

Dear sir / madam,

I am customer of vode fone. Today i call in their call center for recharge my fon from fone balance (Which i have enough balance in fone). They give me the number for auto deduct from my fone which is *444*24# & this service is free. I am also activated auto deduct service on my number. But they replied me your service was expired on 27th nov 2019 so we cann't proceed your request. First you recharge rs35/- minimum then we start your service.
This is not right as customer. One side they give free voda service number & another side they said you recharge rs35/- first.

Please give necessary, quick action on above matter.

Thank you.

Idea is the worst network i have ever seen in the state of maharashtra, and you have merged your network with them that impacts the vodafone customers badly. Your cc executives are too smart in making fake commitments.
Since, 12th september 2019, i am following you guys for the same issue but no results.

Time to port now.

Thanks for no responses!!

Hello sir my sim was lost and i take out other sim card that but at old sim i was creat a fb ac but now i see that i have to confirm ac with that no i have to gv them the otp pls help me to gv me the otp becauz in that fb ac i have my bro pic that he is no more so pls help me my lost number is [protected] pls gv ur feedback at this email id [protected]@gmail.com

Not getting 4g/h+ network only getting edge network since last 1 month many times complaint to service provider but not getting proper resolution by service provider my complaint number [protected] dated 12 november 2019 but the service provider not taking serously this matter we are still getting poor edge network but i recharger with 4g/highspeed plan

Very slow and bad service, Jab se Idea-Vodafone Merge hue hai tab se bhut kharab service ho gayi hai.
Customer care agent bhut script hai vahi bolte hai zero problem Solution.

very after week im facing same problem in internet speed, Very slow speed as well as network issue.

Very low worst service ..
Im porting out from this 3rd class network.

Hi,
Sub :my vodafone number has been deactivated and please do not allotted to any other person and active again ([protected])
My name moti lal gupta. I have been using my vodafone number ([protected]) past more than 10 years but due to unavoidable circumstances i was not using my number from last few months. I had used my number last was in the first week of jan. The in october 2019 i decided to use number regularly and i realized that there was no service on my phone. I immediately called vodafone customer care and told them about the issue. They told me that its a you can go for vodafone store and i should submit my documents to activate it. I conveyed to them that i have that number past more than 10 years so its not a new number. They did not have answer to it but they told me to just resubmit documents to the nearest vodafone store and number would be activated. I went to vodafone store and told the issue to the executive. But he told me that the number has been not allotted to any other person but it not in my hald to active this number. I was disappointed and asked then how could they do so.. I then tried calling that number to check who has been allotted with my number. Luckily the number was still out of service, so i called customer care again and told them that it looks like number is still not been allotted so i would wanted my number back and i am ready to submit all documents. So they told then i can go to the vodafone store and submit all documents and request for a duplicate sim. But when i went to the vodafone store the executive told me that number is in idle state so he cant help it.

I am really disappointed with vodafone for this as they did not bother to intimate me even through mail. Just to get new customers they cannot just ignore existing customers. I have all my banks connected to me through my vodafone number. Even my bank statements go to that number. And also i have some professional connection connected only through that number. As the number is not yet allotted to any person i am sure vodafone should be able to give my number back to me. Please help me to get my number back.
Thanks & regards, attach all documentcont my another number-[protected] / [protected]
Jitendar gupta

I had received an notice for final payment of dues for my number [protected] on date 02/08/2019 for rs 2211/-. The following which i had immediately paid the bill after instructing company not to raise further billing to company through official registered email id & destroyed the sim. But however company continue to bill after multiple reminders on mail. Even they can check their records that after that no call was received and made through that number.

Request consumer form and trai and idea to stop raising further bill for god sake. I can't afford and currently facing very bad economial conditions. I can't pay the due amount because i have not used and can't afford.

Hello,
I am an ex vodafone user. I ported out from vodafone in the month of march and have since been using airtel postpaid.
On 18th november, someone got issued the same number as me in vodafone as a prepaid number.
Since then, i am only been contacting the customer service, the vodafone gallery. They keep saying they will deactivate the number which shouldn’t have been given to someone else, as i am the rightful owner of that number.
I don’t understand how can the same number be alloted to 2 people.

Please help

Regards,
Jenny

Respected Sir / Madam

This is my Vodafone Number

[protected]

This is my address

Dandupur, ahibaran, Dharauki, Pratapgarh. Dharauki, Uttar Pradesh 230503

Latitude. 26.02776

Longitude 81.80807

Vodafone RF TEAM Krishna [protected]

This Person had Came after my Esclation had came From Appellate team...

And this Person talking me Rudely even he know that i had Esclated this matter to Sunil Soodh Sir

Please take necessary action against this RF Team Person Krishna that he is talking Rudely with Valuable Customer

He is Doing INTENTIONALLY delay Of New Site Approval

Please Take Necessary Action Against Krishna Sir For Rude Behaviour and Delay Work of New Site

I m taking this matter to Chairman of TRAI Dr.R.S..Sharma and Appellate Department of TRAI [protected]@trai.gov.in that he should not work any organisation in Telecom Industry

Dear customer care team,
Vodafone,
Mumbai

Ref: vodafone mobile no: [protected] account no.:[protected]

Sub: complaint/dispute with billing period - : 11.10.19 to 10.11.19 - amount ₹ 16, 757.10

My email on 12.11.2019
=
This with reference to my vodafone number, i would like to bring to your kind notice that i have been charged wrongly with regards to i-rome daily package from period 29.10.2019 till 11.11.2019 for ₹ 599/-. As i have reached india on 30th october 2019 and i have received your sms (30th oct 2019) mentioning that you are welcome back to vodafone mumbai. Pfa sms screenshot

There after i have travelled to sri lanka and i have used your i-roam daily package for the period 06.11.2019 to 10.11.2019 5days (Ending on 11.11.2019 at 2.00 pm).

On reaching mumbai i again received the sms (11th nov 2019) mentioning that you are welcome back to vodafone mumbai. Pfa sms screenshot

I am unable to understand your one time charge of ₹ 13777/-. You are requested to please give break-up of one time charge of ₹ 13777/-

Further, i have made a complaint of the same on vodafone helpline number today i. E. 12.11.2019. Since i was told that i-rome daily package from period 29.10.2019 till 11.11.2019 for ₹ 599/- was applicable after my i-roam pack of 28 day for ₹ 5999/- got over on 28th october 2019. This is absurd and wrong on your part that you keep i-roam daily active even after i have returned to india on 30th october 2019.

After that i have travelled to sri lanka from the period 06.11.2019 till 11.11.2019. I can understand that i-roam daily should be charged for this period for 5 days only.

You are requested to kindly rectify/ resolve the issue at an earliest. I am now receiving dynamic credit limit sms & email reminder.
"this is to inform you that the current billed plus unbilled usage on your vodafone number [protected], has reached 16757. The dynamic credit limit for this number is set at 7500. We kindly request you to make an interim payment 16757 to enjoy our uninterrupted services.”
=

I would like to add that screen shot below of your vodafone app, confirms that my package for i-roam for 28 days at ₹ 5999/- was activated on 02.10.2019.

Pfa my lufthansa travel tickets for usa. The travel dates are 01st october 2019 and return date is 28th october 2019. This is a clear indication that i have travel plans for 28 days and this is the reason i choose i-roam for 28 days at ₹ 5999/-.

I don’t understand why would i choose a daily package of ₹ 599/- for 28 days which would cost me approximate ₹ 18000/- when i-roam package of ₹ 5999/- is available for 28 days???

I also would like to put it in record that i did speak to your call centre executive for activation of i-roam package for 28 days at ₹ 5999/- and same was confirmed by the executive. I don’t remember the date of call but it was between 28th to 30th september 2019. You have your call centre records and you do the call recording for customer experience, so you may hear the call for your confirmation.

Further when i spoke to your call centre executive on 12th nov 2019, on receiving vodafone bill, she told that your i-roam package of ₹ 5999/- is still activated and same need to be de-activated and she processed my request for the same. Please see screenshot of the same.

Now my question to you is that if my package viz i-roam for 28 days is activated, the same should get de-activated on expiry of its validity of 28 days??? Why do i need to call the customer centre for de-activation of the same. Also when i reached india, i did received your welcome sms, that welcome to india, so what is reason continuing the i-roam package, when the same is expired and you are already in your home network???

Further, my dynamic credit limit preset is ₹ 7500/- and you have state of art systems to indicate if a customer crosses its credit limit, you have system alerts in place, so why was there no updates from you for the same???

If this is your technical glitches then accept and revise my billing as per the correct procedure.

I have been using this number since july 1996, almost 19 plus years, without any defaults of late payments or whatsoever. This kind of excess billing, using coercive tactics of international roaming billings etc, does not add any good customer service reflection in your current scenario. Now, i am really contemplating of moving to other network (Jio or airtel), whom i believe will be fair and justice for a loyal customer like me.

Cheers,

|sanjay maloo| |m:[protected]| e: [protected]@maloo.in |

We m/s forex fastners p ltd., ludhiana, punjab are a corporate user of vodafone since 2013. Now we want to port our all numbers in jio network requested many times to vodafone to port our numbers in jio network but every times they refused our requests by give a reason i. E. Authorized signatory mismatch.

To resolve this reason we again updated authorized signatory in vodafone records and a confirmation email received from vodagone on dt.05/07/2019 for the same.

We again lodged a request for port on dt.21/11/2019 but again vodafone rejected our request for port by given a reason i. E. "the porting request is not accompanied by letter from the authorized signatory of the subscriber."

These action harass us and shows malafied intention of vodafone.

So we request yourgoodself kindly do the needful and help us for port our numbers.