Vodafone India Complaints & Reviews

Is TRIA a genuine regulator then solve the problem immediately. Date 19-10-10 & 21-10-19 two time deducted 30 rupees each but dont accept it even rudly behave with me. Where is the genuineness how can get my deducted rupees back because I am a normal public and he is a wonderful that's why I am helpless. My number [protected]. Please help me. Otherwise they treat with us like as

Bought 5 postpaid numbers against 999 family plan.

But all the numbers were billed 399 each.

|in spite of several complaints, minimal waivers were processed on two or three numbers.

After 90 days i have ported out 4 numbers.

But one number has 703 inr due which is due to the fact that waivers were never processed on that number.

I contacted mr. Himanshu kumar from corporate sales who assured me of the solution but never solved the issue.

Please waive the bill amount so that i can port out

I have negative balance of rs -395.00, when sim was not being used from past 6 months. How can a pre-paid service provider charge insane amounts in negative cost.

Vodafone customer care washed their hands by stating this is normal, we dont have any information regarding this number beyond 3 months and last 3 months doesn't show any discrepancies.

Abosuletly unacceptable!

Hi, i am trying to port my number from vodafone to another network since last 4 days. Everytime i send a message port reply says, "sorry! Requested mobile number is not in active state". On the other hand, i do have number validity, main balance, incoming, outgoing and data pack on my number. Why this inconvenience?

I have visited vodafone's stores multiple times, they keep on telling me try after 24 hours. How will it get resolved in 24 hours without doing anything on your side?

My vodafone prepaid mobile number is [protected]. I got a message that rs.21 is deducted for english seekho weekly. I did not subscribe to any package and this money is deducted without my consent. I request you to take action at the earliest for their fraud behaviour and also ensure that no more amount is deducted henceforth. Thank you, s. Arumugasamy

I have been using vodafone postpaid network since september 2017. When i was travelling abroad, i decided to take the international roaming pack they provide for emergency purposes. I landed in usa on 23rd of august at night. My phone had no network. At first i thought it was my phone's problem but after i restarted my phone several times, i realised it was the sim card issue. I somehow managed to book a cab service using the airport wifi. From the moment i took the cab and the time i reached my place of stay, there was no network at all. It was late at night and i was really tired and i decided to deal with the problem the next day. On 24th morning, i tried restarting my phone, checked all settings, restore to factory settings and everything i could do, buy without any success. I finally decided to give up, and i went out and i got a new sim card that would work in the usa. So since 24th august i've been using another sim card and phone number. I wanted to register a complaint through my vodafone app but i was not able to log in as the sim card wasn't detectable. I couldn't have done anything. I gave up. After few weeks, i got a call from my sister that vodafone customer care service is threatening her to block her vodafone number since i have not paid the bill (I had given my sister's number as a secondary number when i got the vodafone sim card). She did try to explain the problem but they were not ready to listen. After a point she decided to pay whatever the left over amount was and requested them to close the case. They said it won't be possible as i have to do that. They've been annoying her since. I also emailed vodafone customer care service, explaining them the situation, after my sister had already explained them everything. They just sent me the bill and told me that they re-examined my bill for september 2019 and i had 52 minutes of outgoing international calls and 14 minutes of incoming international call. The interesting part is that the sim card was not even in my phone for that as i got a new sim card on 24th august. Moreover, there were extra charges for international calls on the bill, even though i had an international pack. I wrote another email to tell them that the charges are incorrect and requested them to send a proper breakdown of everything. They just sent the previous email again. Firstly there was no network to begin with, plus they've added extra charges, and then they are threatening my sister. That's the worst customer service i've ever experienced. I want strict action to be taken against vodafone for doing this.

Dear team,
Hello my name is suraj kumbhakar and postpaid mob no is [protected] i want to change postpaid to prepaid. I was going your poonam chamber vodafone store nagpur 441111 madam told pls come once again after month than i call and customer care registered against him customer care please visit another store but i travel 45 kilometres for convert my postpaid to prepaid but your employee treat very rudely then hi given reason in writing but she told i don't giving any statement in writing then she told me please come after 3 days but why am i come because i travel 45 kilometres for converting vodafone postpaid to prepaid and she treated very very rudely and then i have ever recorded video so please check and take right action and please convert my postpaid to prepaid as soon as possible
Very poor poor services and your executive is very rudely for customer so i can't continue your company so please convert my mobile number then i i will convert in jio

Dear ALL Thank you for giving me credit balance on arriving to Calcutta from UK on 16th of October after three months when my 84 days balance did not exist.
On 17th I have recharged the number with another 84 days data pack from Vodafone. I asked the dealer how to pay the credit .He said Vodafone will automatically deduct the credit.
But I am getting notice from Vodafone that my credit service is still continuing.
Please would you let me know what to do to stop the credit service.
Thanks again for helping me in need
Customer since Vodafone was Hutch

My email to vodafone dated 05/10/2019: —

Dear sir,
As per my request you have deactivated my vodafone postpaid no. [protected] and sim was deactivated as no network showing from 01.09.2019.
Accordingly, you have raised an invoice (#23iup[protected], dtd. 04.09.2019) upto 01.09.2019 and the same was subsequently paid in full on 05.09.2019 (Transaction #[protected]).
Now surprisingly, you have raised an invoice (#23iup[protected] dtd 04.10.2019) of rs 529.77 showing the service period of 07.09.19 to 03.10.19. Whereas my service has been deactivated on 01.09.2019 for the subject vodafone postpaid no. [protected] as per your confirmation in the trailing email and as well as sim deactivation.
You are requested to reverse the entire invoice #23iup[protected] dtd 04.10.2019 generated incorrectly and confirm.

Their latest reply and my rebutt is attached.

We have corporate no [protected], in the name of bank of baroda morva rena.
We are regularly depositing the monthly dues. Further we have received irrelevant charge of rs. 925.00.
On the visit of vodafone kiosk at godhra, elapsing half an hour, consulting two desk, no one is in state to explain about the bill of 750, and 250 (50*5) is the charge of just click a button. I have requested many times to stop any value added service as we are using just nokia feature phone, which has no any feature.
Phone was gone out of function and deregister.
I have paid the all irrelevant dues to regularise the service.
This is very pathetic service which we are getting over there.
I have also called on 198 prior to visit kiosk.
We just want to know about the charges and if it is absurd, reconcile immediately.
Bank of baroda representative
[protected]

I have port in form jio to vodafone of no [protected] on 15/10/2019 as i got the massage of televerification but i am not able to do it. As it is saying that my number service have been temporily withdrawn.
As is got my sim port in jaipur rajasthan and then i came to my college in west bengal. I am facing this problem since 3 days please resolve it

I m dhrmendrasinh gohil mara ma 4 thi 5 divas thya network no issues chhe customers care ma call kri tyare sarkho jvab nathi apta and net chaltu j nathi sav
And hu recharge krayo teno photo attached kru chhu
My mobile number is: [protected]

From last 2 months. I am suffering from network related and call drop issues. I have registered complaints with my 5 postpaid number but i didnt get any response. Even when i call to vodafone customer care they are didnt give any solution after talking 30 to 40 minutes and after they discounted the call. If they are not giving the proper solution.So i want to port the sim and i am not paying the my bill.So my request is to improve your executive nature.
If you dont provide service than dont give wrongs hope. We can do this do that. And all members in my home and neighborhood facing the same issues.

My address:
112, shiv shakti farm and nursery
gadaria, nani dadri faliyu
dharampur road, valsad
gujarat, 396055
aris patel
contact no:[protected]

my call details when i connect them for solution and they disconnect.
23 sep 2019 26 mins 22 sec
6 oct 2019 10 mins 38 se
11 oct 2019 7 mins 18 sec
12 oct 2019 7 mins 18 sec
12 oct 2019 21 mins 18 sec
12 oct 2019 29 mins 1 sec
12 oct 2019 14 mins 42 sec
12 oct 2019 17 mins 18 sec

every time your executive discounted the call. And what are you do for waste my too much time and losses in my business due to network issues.

This are my complaints number and other problems.
1)c004-[protected]
2)c004-[protected]
3)c004-[protected]
4)c004-[protected]
5)c004-[protected]

your executive tell me" our network team will visit your home and see your problem and give solution for that. He also told me that if there is no possible to install the network side so our team can provide a network booster /repeater/router."so you dont install new network plant than provide a network booster.
I am request you to please improve your staff and check my number how many times i called customer care. If they cant give solution than why they discounted my call.

I hope you will contact me and solve my problem and i get some response. If you dont solve my problem i am not paying bill. Your execute told me to mention this.

Your unhappy customer,
aris patel.

I mail this message but i didnt get solution. And call executive didnt give me solution.So why i pay bill if there is very bad service.

I would like to register complaint regarding vodafone for charging me extra money for bill.

Vodafone has charged 2 times for international charges.
I had called vodafone team on 28th sep many times to activate on international roaming.

I am vodafone regular customer but this kind of method of charging customer extra money not good.
I had register my complaint against vodafone against on 13th oct. Till today no resolution to my problem.
Since 13th october i am calling everyday to their customer care at least 3 times but no response.
Whenever i ask to speak supervisor or manager they cut my call.
Not a single time surperviser spoke to me.

Vodafone has caused me mental stress a lot since 13th oct.

I recharged my vodafone prepaid number twice accidentally for rs. 230/- & rs. 199/- on 16th october 2019. I called up customer care by dialing 198 to raise a dispute and refund for rs. 199/- recharge. the executive i spoke with said within 24 hrs the amount of rs 199/- will be credited back into my name account of vodafone app. And then very next day i receive a call from vodafone stating that i won't get the amount refunded, inspite they will increase the validity of my service for for another 28 days. I said i don't want to increase the validity, i want the refund back. Because by paying rs. 230 + 199:- 429 rs, i am getting only 55 days of validity, wherein if i recharge for rs 399/- i would get 84 days of validity.

So i asked for the refund, i am not getting the benefits which i am looking for. So i need refund for the same. Vodafone care is denying straight away to give any kind of refund to me back. There services are pathetic, unable to resolve customer problems. The executive was not professional.

My mobile number is :- [protected]

Email:- [protected]@gmail.com

Dear sir

Have given 7 reminders to vodafone but no response to my queries at all.

My plan has been changed from 0 rental to monthly rental plan without my consent.

Please read my last communication as here under to vodafone:

From: shailesh. [protected]@fiinfra.in
Sent: 15 october 2019 09:48
To: 'investor relations - vodafone idea' ; 'shs'
Cc: appellate. [protected]@vodafoneidea.com; [protected]@trai.gov.in; [protected]@trai.gov.in
Subject: re: serious complaint for number [protected]

Gentlemen,

This is a gentle reminder.
Unfortunately your mr saibanna has not answered any of my questions. Is vodafone above law in this country!!
This is the 5th time i am requesting for point by point answer to my questions.
Answer me point by point in details

Question 1). Does trai guideline allow you to forcefully change my plan into a higher bill plan without my consent and without me requesting for it
Give answer please:

Question 2). Show me my consent basis which you changed my plan
Give answer please

Question 3). Share with me the trai guideline / permission which allows you to change plan as per your sweet will and without customers consent.
Give answer please

Question 4). You have intentionally not marked cc to the trai complaint emails is which i have been marking in my mails to you.
Give answer please

- every reply of yours should have trai email ids marked as cc.

- shocking that in spite of my complaint, you have not bothered to raise the issue of rude behaviour by your staff with myself in your store. No regret n action from your end

- shocking that you are not bothered if the customer is asking for complaint / feedback form and your store does not provide it. No regret n action from your end

I will not accept your dictatorship and blackmailing to forcefully change my plan.
Again with your dictatorship, if you want, you can revoke my connection by duly marking me a mail stating that we had forcefully changed your plan without my consent and same is not acceptable to you so we are revoking your connection with no liability on yourself.

I have duly marked trai in cc in this mail again.
Awaiting detailed response this time….. I. E after 5th reminder. I am maintaining all communication records with yourself…
Both to and fro for future references
Shailesh mehta
[protected]

I own two Vodafone postpaid numbers for almost 7 years, i wanted to change the Segment from corporate to Individual on both the numbers so i visited a Vodafone mini store (SK Telecom, Amman Kovil, coimbatore) on October 03 2019 and provided them a request letter along with a copy of my driving license. Initially i was told that it will take 48hrs to 72hrs to get the request completed. From October 9th i've been continuously following up with Vodafone customer care and Vodafone store for the segment change but there was no progress. I was not getting any proper response from store side so I raised a complaint against them with Vodafone customer care and in-turn they sent out a mail to the store on October 15th and requested me to visit the store one last time and provide a copy to my Aadhaar card and a photo copy and assured me that my request would be completed within 48hrs which i agreed and provided the requested documents on October 15th to the same Vodafone store but till October 17th EOD the store did not raise a request for changing the Segment, again am being asked to visit the store by the customer care for no reason. Customer care associates are just reading out the script without understanding the real issue. Even i raised a complaint with Vodafone Nodal office on October 15th but till now there is no change. below are the service request numbers for my complaints registered with Vodafone:
C004-[protected]
C004-[protected]
C004-[protected]
C004-[protected]
C004-[protected]
C004-[protected]
C004-[protected]
C004-[protected]
C004-[protected]
Initial request date: October 3 2019
No resolution till: October 17 2019

I have a vodafone number, number is [protected], which i have been using for a long time, my number has been discontinued for a few days, when i went to the outlet of vodafone, so they told me, we will activate your number, if you postpaid it with prepaid, dont make me postpaid it, this is my wish, please activate my number as soon as possible, other wise i have to file a court case against you, i will put your complaint in trai also
I have filled all my details below
Bhupender gautam s/o nawal singh
D. O. B 01/01/1988
Number [protected]
Contact number [protected]

I am not able genrate upc. Code. It gives me the error message, "hi! You have entered the wrong keyword. Please enter the desired keyword and sms to 1900".

Where as code is correct and same is confirmed from vedor too. Then i called to vodafone customer care. They informed me that due to insufficient balance i am getting given error. But i got same error even after recharge. Please suggest.

Regards,
Jatinder
[protected]

I have been roaming on the International roaming pack
I called the customer care from Istanbul on the 15th at about 9.30 pm Indian time and asked them to to deactivate the pack on the 15th midnight so that I don't get charged for the 16th, I very clearly told them to disconnect the pack at midnight and they confirmed the same.
Suddenly within about 20 minutes they deactivated the pack and I could not make calls or use the internet.
I had to pay 20 US DOLLARS in the flight to use the internet for sending important whatsapps to Mumbai.
This is pathetic and not expected from Vodafone, I have been a very old customer of Vodafone, this is no way to behave with the customer, you can check the recorded call which I had made, I am very upset regarding this issue