Vodafone India Complaints & Reviews

I have been charged - rs 2000+ international roaming charges, while i have not answered a single call. I have been in the south pacific islands - papua new guinea for 2+ years now, i faced a similar issue with airtel and hence moved to vodafone, now i am getting ripped off by vodafone as well. Within the past week, i receive messages that i am nearing my credit of rs 3500, which is outrageous, when i use my phone only for receiving otp. This has happed to my brother also and no action has been taken. I am now browsing to lodge a complaint legally, as this is just unethical way of treating customers.

I was trying to add my vodafone sim to red family plan and am trying to do it for the past several months, visited vodafone stores couple of times and called cc numerous times wasting my time and energy. Everytime i get the same response but nothing ever moved. Am paying extra cost for almost more than 4 to 5 months. Its a customer service is too poor not sure if it's really the people in there or something else which needs to be fixed..

14 October 2019
Vodafone
I was not reciving all the SMS’s from my Credit Card cos, banks etc. When I took up the matter with them they said that they had all sent SMS’s to the registered mobile no. Further advising me to take up with my cell phone provider.
So on 7th October 2019 I went to the Vodafone Gallery in Thane (Malhar).
I am a senior citizen but they did not have special consideration as they ran short of staff. I had to suffer for their fault!
Ms Vaishali attended to me and said all messages were sent from their side and told me take up with my banks etc. I told her that I had taken up the matter with them but they say that they had sent SMS’s to the registered mobile no. and further advised me to take up with my cell phone provider. I told that this way I was being tossed from here to there. But she could not resolve the issue. So she called Vinayak and then Rahul. Ultimately they had to call one Nitin who was busy in another counter and I had to wait. My patience ran out. Then they took my handset to Nitin’s counter and brought back the same in no time saying that the problem was in “settings” which was set right in no time!
I am sorry to note that VODAFONE has a bunch full o[censored]n-talented/Un-trained/Un-professionals!
Then I satrted receiving unwanted SMS’s as well. So I went to them again on 10 October 2019. This time one Ms Kajal attended to me. When I explained my problem she did this and that in her computer and told me that my no. was already under “DND”. I told her that I knew it and despite that I was receiving unwanted SMS”s. She said that she could stop SMS’s from Vodafone and not from others. To this I told her that in which case DND did not make any sense. Again she said the same that she could stop SMS’s from Vodafone and not from others. I told her that the whole exercise did not make any sense if I was to say the same thing and she too the same!
Then she suggested me to send e-mail complaint so that it will be taken of.
I did not ask her how it will help as I was sure she will repeat the same answer!
I also felt she was bluffing just to get rid of me.
Any way I will send an e-mail for whatever it is worth.
But one does not expect such unprofessional treatment from Vodafone.

Hi I am having Vodafone Postpaid services. When I was out of Country to germany, I availed 28 days of International Roaming Pack. Just before the day the 28 days is supposed to end, I called Vodafone Customer Care on 8th July to close the International Roaming and revert back to my previous billing of 99 rupees for corporates. They didnt ?? I dont know why, I found it out after approximately 20 days and sent an email to Vodafone services to Close the International roaming pack which they did on 20th July. I paid for the 28 days International Roaming pack. But next month I received an additional bill for activating the service from 8th to 20th.
This is when I harassment began. I asked several queries of explicitly stating "Why the Vodafone customer Service on 8th July failed to take down my request to close the International Roaming Pack?" to which I didnt get any response rather everytime they replied "The charges are valid so we cannot revert back". This email communications continued for 2 months where several tickets have been raised but nothing happened. Also, after August I mentioned in email to stop my Post paid Service immediately as till my issue is resolved I do not want any additional 99 rupees to be added to the bill.
They didn't even replied to any of my emails and added the charge instead.
Today I received a demand notice no.: DNOCT1104858 stating that I have to pay the bill or they will initiate Civil or Criminal Proceedings. They even have the guts to say that "I have intentionally and deliberately not paid the amount.." I was really surprised and shocked as it was my queries which they deliberately avoided and they are charging me of doing that.

I have all email evidences with me. What are the options I have?

My complaint is regarding my Vodafone number in which 1.4gb/day data should be provided,
I'm noticing for 3-4days, they aren't giving the full data .
On the date of 14'th October I have used 566mb according to my phone & Vodafone app & 244mb is left, no record for remaining 600mb .
Officials are not taking up calls or presenting correct information after knowing this.
Awaiting quick response

I have paid bills of month august and september still i am not able to call any contact. I have all details of paid bills. I talked to the custmer care of vodafone, they said that they have no update of paid bills so i have sent an attatchment which says i paid my all bills.. Please check the attatchment
Thank you

Dear Vodafone Team and Management,

This is very ridiculous that my mother's mobile number ([protected]) all services has been barred till date even after doing a recharge of INR 999/- on 22nd August 2019 using Phone Pe App. We have been running from post to pillar talking to your customer service team spoke with Vodafone Store Executive no one has provided a resolution till now and we are in No Mans Land without a phone in daily life is like being a handicapped patient.

I request the entire Vodafone Management Team to kindly assist me into this matter at the earliest and provide a solution as soon as possible. As we have tried all the possibilities starting from Changing the SIM Card/ Changed Mobile Phone / Tried to go to the phone and SIM Settings but all went in vain.

Even the Vodafone Store Staffs are unprofessional where I went for help they don't deserve to be in the company they have wasted our valuable time after making us wait for hours in the store and without any resolution we had to walk out of the store.

Looking forward to a favorable reply. Kindly call in the number mentioned below for any quires.

Thanks & Regards.

U.Khandelwal.+91 [protected].

I have submitted change of postpaid to prepaid conversation on 21st sept. I have cleared all dues but till date my mobile number is not changed to prepaid. When i call the customer support each time raise a new request and close the existing request.

Is trai not monitoring such incidents?.
In the vodaphone store they say that the request needs to be actioned from the backend. But support team says it has to be processed from the vodaphone mini store.

I am postpaid (Basic plan - 20gb) customer of vodafone from long 3 years in karnataka circle.

They have the option to carry forward data till 200gb from corresponding months. I had my carry forwarded data & i used that too (Around 35 gb) in a single month.

Bill generated by saying you have monthly 20gb data & you used 35gb data. So additional cost will be rs20/gb data of 15gb data.

Wonder comes here, when i called customer care & asked how much data is credited for my account for this particular month, there reply is "we don't have option to see that". Only we can see is - you have used 35gb of data. How it is possible? It's disgusting.

Msisdn - [protected]

I am prepaid individual customer my number [protected]
I have mailed sms more than 10 times for deactivation of caller tune.
Every time answers were 24 hrs time it will be stopped. Sms of 30 minutes time it will be deactivated.
But no results and every month i am charged.
Today also i got below sms from vodafone.

Hello. You are currently active on callertunes. Your 28days subscription of rs 30 will be deducted on the[protected].in order to continue to enjoy the service, please ensure that you have sufficient balance on your number. To deactivate, sms stop to or call 155223 (Toll free). Offer! Now enjoy free profile tunes on callertunes app, click k8s47. App. Goo. Gl/app. Call 57373 (Tollfree) to set your favourite callertune or dial 1234 (Tollfree).

I sms stop. Answer was deactivation is not allowed for corporate subscribers.

Hello sir i am nitin khokhani an individual customer profile on vodafone since june 2017. And i have never get caller time.

This is to inform everyone that, the mini store of vodafone near papdy naka, besides catholic bank, are doing fraud with people.
When you go with any queries related to prepaid sim, they convert your sim into postpaid (Billing). And when asked to convert the sim into prepaid they ask to pay bills, which are not even generated when you confirm with vodafone customer care on call.

Recent incident happened with me, there is a lady named sonu mali at the store, i had gone to convert my vodafone 3g sim to 4g sim and to transfer the sim from my mom’s name to my name. However the lady over there converted my sim into postpaid without giving any information about the postpaid plans and took a security deposit amount of ₹300. When i confirmed with the vodafone customer care team they told me that you do not require to convert your sim into postpaid to transfer it on you name. When asked to convert back to prepaid, she told me to pay ₹330 as my oustanding bill amount, while my outgoing calls were stopped and i did not have network for almost a week. When i confirmed with customer service team, they told that i dont have any pending bills, and the information provided by her is wrong.

There were many other people there besides me facing issues related to postpaid sim. The lady tells everyone that it will take time to convert the sim to prepaid and she asks people to pay unnecessary bills.

Be careful from such people and spread this as much as possible

Hi,

My self Amol Pathade I have Vodafone user continue complete network voice call and netspeed. But Vodafone not yet any proper resolution, each and every mail mark to CEO but no any single mail response from CEO last 07-08 Month. So plz help on this.

Regards,
Amol Pathade
[protected]

Prior to merger of idea and vodafone, the customer service dept. Was efficient in resolving issues. Last 3 months experience has been a nightmare! The vodafone store employees at churchgate, mumbai have not taken any action in resolving the problems related to my phone calls nor text messages and i notice that i have been charged rs. 1349/- for a line that has not worked for 3 weeks in a row. It is still not functioning and i keep getting messages that the txt msg issue will definitely be resolved in a week's time. I am fed up of waiting in queue at the stores to fix the problems that are at their end.

I would like to dipute the charges that they will collect from my automated payment every month. How do i approach the billing dept. When their complaint centre does not have any solutions since last 3 weeks.
Thanks

Hello,

I am a vodafone postpaid user, my contact no is [protected]. From past 1 year. I did lots of complaints in vodafone customercare regarding switching cug plan (Red4business-ulv-399) to personal plan but they are fail or not providing proper information about switching the plan.
For the information, this number is registered on my name but when i join my company they added me on there business plan but after leaving...

#vodafone #vodafoneindia
#vodafoneiroaming you are pathetic. Your plan is pathetic. Your customer care department are all 10th fail employees. Forget giving resolutions, they don't know the product itself. You people miss sell. You are third grade service providers. You provide wrong information to your customers and then charge hefty bills. Nobody helps. My complaint is sitting unresolved since 1 month now. And every two days a new person calls me and ask me to repeat same story and the end result is same. We cannot provide any resolution. 10 vodafone executives tell 10 different product details and the funny story is they all are wrong. You have jokers untrained and unskilled employees. You harass a customer sitting outside the country tired of calling your department, tired of repeating my story and tired of receiving calls from the jokers of your office. I am not going to take this # lightly. Will approach consumer court if harassed any further. Even if that means sitting in india and wasting my precious time over you numskulls.

Contact me at [protected] at earliest

Vodafone is delaying the process of transition from post paid to prepaid. I have registered for prepaid 2 weeks back, still not converted. Due to this my post paid bill is increasing. Very worst service ever. And i why they have opened the mini vodafone store. There is no use of them. Whenever i go there they send back and ask to go to the main store. What is the use of them.

I had susoended my number, due to theft of phone, as a precautionary measure on october 8. I submitted a request for reactivation on a new sim card yesterday, 11 october at 11 am. It's 22 hours as i write this, and there is no resolution yet!!

I am an existing customer in vodafone, if you credited the monthly payment for my number through the last few years you also have all the necessary details to reactivate the number.

Your customer care service lacks empathy and skill. Jeeva in your customer care team has not been helpful, i am completely convinced to port a better service provider.

Sir,
I am receiving message from 53010 from 1st oct 2019 regarding deduction of charges rs.10.00 continuously total rs.100.00 has been deduted till now. I called many time with customer care and they are reverting that game is activated in my phone, but it is a feature phone and there is no game to play for which continuous charges should be deducted. Kindly reimburse rs.100/- deducted by message from 53010. Stop this service right now.

Thanks regards

Satish chiplunkar

I was interested to buy a postpaid plan from vodafone (999 plan), so i called them at [protected] from my airtel mobile.
There was an option "interested in new postpaid plan" under that pressing 9 transfer the call to agent.
And interestingly i tried 5 times and each time its transferred to prepaid dept and they said they can not do anything, they cant even transfer this call to postpaid.
Even in their website details about their plans are not mentioned.
With such a pathetic service its better to go for airtel postpaid plan.

My mobile number is [protected] i have request for deactivation of caller tune minimum 10times by email but still not stopped and ultimately i will be charged for that on renewal date 17th of october.
Why so careless i don't understand your customer service.
I visited personally to vodafone center and book my complaint how ever nothing done from their side.
Everytime i am getting email and sms for deactivation with in 30min or 24 hrs but no results

My caller turn yet continued.