Vodafone India Complaints & Reviews

I am using my delhi number [protected] in Gujarat. I have recharged it with 2 different packs but am still not able to make a call. Similar recharge on airtel is working alright. I can't even call 198 from vodafone number. If all your recharges don't allow interstate roaming then clearly mention it in bold lettlers or have policies similar to networks like airtel. It is extremely annoying that i do a different recharge to overcome the problem but it's still there. Please look into asap as my official work is getting affected. Please call at [protected] after 6:30pm on weekdays or at any time on Saturday and sunday if you are unable to call on Vodafone number.

I am post paid customer since u years. I raised so many complaints against network issues and 4G connectivity. Ideotic customer care executive not resolved my problem. Since three days i am facing network issue. Even customer care executive are so busy they are not ready to take compliant also. So pathetic. Now also i tried. Bit no use. Every month they takings my hard earned money. I am also playing payments. Not giving proper service. Shame on you. With so much angry and fustrating.

We had activated a iroam recharge of vodafone for rs99/- on 18 november 2019 and value of pack of rs145 on same day. Buy on reaching nepal on 19.11.2019 the sim is not despite all possible remedies and by changing sim in another handset on which airtel sim with international roaming was working. We logged complaint in vodafone center and online but sim is not working

Vodafone changed my existing postpaid plan of 149 which i was using from past few years without my written consent which was informed to me by a sms from their end on 19.03.2019. They even illegally ignored my email dt 19.03.2019 and my other further emails intentionally and their customer care executive on a recorded call assured me on 19.03.2019 that tariff will not be changed as i have not opted for it. Hence before i move to court i hope vodafone immediately restores my 149 plan immediately and confirm me immediately

Dear From last 6 months I ma facing internet speed issue when ever I am giving call to customer care they will say our team will contact you but no call gets from your side kindly please check the attached document to see network speed If you will not respond me proper you will lose customer Please solve the as soon as possible

customer care also not respond well

Vodafone postpaid is stealing money from customers even after cancelling their service..
Due to their bad service i requested to cancel their service last month... Just after a week i took their connection... I'm not using their service since then... I repeatedly requested them to cancel their pathetic service.. But, they are still charging me.. They are still sending me bills...
Their customer service is bad to the core.. They told me the service will be cancelled last month.. And they keep disconnecting the call now, when asked for the status of the cancellation...
Please provide me a solution from vodafone fraud...

I requested so many times to the Vodafone branch to change my Connection from Postpaid to Prepaid or else Deactivate.. they do not bother and they do not respond properly. My Mobile Number : 0091 [protected]. I request you to sort it out this matter and please help me in not paying 400 Rupees every month.My Mobile Number : 0091 [protected]. I request you to sort it out this matter and please help me in not paying 400 Rupees every month.

I wanted to convert my number from postpaid to prepaid. So I have called customer care they asked to visit store So, I have visited Vodafone store, they said talk to customer care and customer care asked to connect with store. With such bad experience I have raised PORT request. One Vodafone person(([protected]) ) called and committed me to migrate my no from postpaid to prepaid remotely and requested to cancel PORT request. I canceled my PORT request, but my no. is till on postpaid network. I have tried to call that no multiple times but he is not responding.

It's very unprofessional behavior by such a big organization. Definitely I will be applying again PORT request, don't want to stay with such fraud company.

Submit a complaint
I am trying to port my vodafone number which i am using since last october to docomo and for doing so i send the msg (Port [protected]) to receive my code but everytime i am sending the message i am getting a reply like ”hello! The number you are requesting for porting is allocated for our internal purposes. Hence please contact our customer care for further details” and so accordingly i contact the customer number several times and everytime they told that wait for few hours it will be done but in reality nothing is being done. I want to change my network but the vodafone is not allowing me to do so i want to register a complain against vodafone for not allowing me to port my number although according to the new govt. Rule mobile number portability is applied all over india. Please inquire and take action accordingly

I am trying to port my vodafone number which i am using since last october to docomo and for doing so i send the msg (Port [protected]) to receive my code but everytime i am sending the message i am getting a reply like ”hello! The number you are requesting for porting is allocated for our internal purposes. Hence please contact our customer care for further details” and so accordingly i contact the customer number several times and everytime they told that wait for few hours it will be done but in reality nothing is being done. I want to change my network but the vodafone is not allowing me to do so i want to register a complain against vodafone for not allowing me to port my number although according to the new govt. Rule mobile number portability is applied all over india. Please inquire and take action accordingly

To get port code we need to send sms to 1900 with our phone number. But when i try to send sms to this number my sms fails. It is clear that company has blocked facility to send sms to 1900. I have tried calling customer care couple of times but did not get any help.
Seems vodafone is purposefully blocking users from porting
My phone no: [protected]

I have a vodaphone prepaid connection which was valid till 17th nov 2019. I have a cash back voucher of rs. 50/- valid till december 2019.
I am trying to do a recharge and avail of this cash back offer. I tried on 18 and 19 nov 2019 on vodafone application. Since the coupon can be used for a minimum prepaid plan of rs. 199/, i wanted to recharge the same. When i filled up my debit card details, i was directed to pay rs. 149/. But the transaction repeatedly failed when final action for payment was to be effected, and an error message saying that there was a problem at their end and i was asked to try after 24 hours. This has happened twicw and i am not able to use my mobile,

Sir,
I'm using vodafone number since last 17-18 years as a postpaid sim card whose number is [protected]. Last month when i tried to go form postpaid to prepaid after getting over charged by company first they tried to make excuses that gumasta certi is required etc-2 when i tried to port to other service provider they agreed to transfer it without gumasta. Again i visited the vodafone store & cleared all my dues + 10 days in advance. Again after few days they rejected the transfer when i visited the store they refused when asked for reason they were unable to explain in spite of i have cleared all the dues.
Any how i took mine form back that i dont want to go for postpaid to prepaid & again applied for port but within 2 days my sim was transferred to prepaid (In spite of i took my form & documents back). Again i visited to store as mine sim was not working due to insufficient balance i paid the whole amt they asked for & got started my sim. (When i asked that why now it got transferred when i already took my documents back he simply replied it has been done by ho)
It worked for 10-15 days very well but all of sudden on 12/11/19 my sim was blocked without any prior notice & even i don't know that my services were blocked and all my customer were complaining for not getting touch with me. Again i visited the store & according to them it will take 3 days after submitting the necessary form, now kindly explain me the following points

1. If gumasta certificate was not necessary than why i have to visited 3 times to store wasting my time & money
2 in spite of paying full bill amt & 10 days in advance why my from was rejected.
3 when i took my transfer application back & it was already rejected why my sim transferred to prepaid from postpaid.
4 again when visited to store why they took the recharge amt and started mine sim (In spite of that they were aware that i have took the form back) if there was some issue why they not pointed out at that time
5 from 12/11/19 mine sim is blocked since morning why they did not intimate me before so that i can submit the necessary documents in time
6 i'm the customer since last more than 18 yrs as a postpaid customer at least they could have do the favor of not blocking the incoming.
7 who will bare for the loss of business im facing today due to blocked sim & mine net charges. Outgoing charges which i have already paid for these blocked period.
8 since last 3 days the customer care drops 1 msg saying that the problem will be resolved soon but nothing is going on.

So it is requested to do the needful asap to get me out with this as all mine registered otp comes in it & i'm helpless in mine bank transaction & other work also.
Now it feels that we are the criminal who has used vodafone sim since last 17-18 years.

At last plz help me to come out with the mistake of not porting my sim earlier. Since i have not paid my vodafone bill & thay have blocked me plz contact me on [protected]

Thanks & regards

We had paid the postpaid vodafone bill on 8 november 2019. Till date the cheque is not cleared and i keep getting calls for the amount not paid. Even after taking care of the payment that was made much in advance of the due date in the drop box that is provided, where we usually use to make the payment. This time our cheque is not cleared from the drop box at mtnl office bandra. Please give us a satisfactory answer and make sure that it is cleared.

I am using Vodafone sim card. I have not activated any service to my mobilenumber. Still caller tune service is activated on my mobile without my permission.And they charged me 99 Rs. There is no message comes to me regarding thisactivation. Yesterday I come to know regarding this Caller tune. And today I calledcustomer care of Vodafone to Refund it immediately. But they refused to Refundit. It's cheating.Its fraud.

My nobile num [protected] this number already paid my bil again outgoing barring daily when i called customer care spoke to priyadharshini she told one balance amt pending thats the barring i told wave regarding this amt for extra charge she waved off my again again barring how its possible very worst service pls raise my complaint

You Guys are the most ridiculous service providers I have ever faced, you have generated a wrong invoice of 1298 and you guys are calling me to pay the same, Complaint has raised multiple times but no resolution.

Why should I bear that cost which I haven't used it? a complaint has raised mANY TIMEs but no resolution.
Such a pathetic service, that why people switching on other providers.
You are sending me autogenerated mails, stop sending these.
I have all the recorded calls so I can also file complain in consumer court for the same.

Attaching mail:

I have already mentioned that the bill was incorrect and I was also not awared about that package which was changed by you guys without any information.

Even, I specifically told your CUSTOMER CARE guy that please stop my internet if you are not providing internet service in my current package which is changed by you.

Kindly check all the details I told them I will only pay monthly charge which was 199 rest I will not pay because that charges isn't apt.
You guys are imposing that amount on me.

I am not the responsible for that I have paid my all the monthly bills on time but you guys started manipulated by adding ### charges.
Even, when I had unlimited internet you guys has added internet charges in the bill and luckily I have noticed that then I raised a complaint against that, you guys has removed that charge.
So why I am saying this because I can't trust on your bill I was using postpaid Vodafone from last 2 years but this is the reason I have changed my no. Postpaid to prepaid.
Throughout my pregnancy I had very disturbed with you guys. Evey day I got your calls and every months I had to rectify bills.
I was fed up with Vodafone.

P. S. I will pay only monthly rental which was 199 which is GENUINE amount rest is not my responsibility to pay that charges is unfair.

Hi vodafone officials team, this is regarding my vodafone connection [protected]. I had recently requested for a plan change from next billing cycle which starts from 10th and had requested new plan should not be implemented before billing cycle. The lady customer care operator on 7th nov when i called, confirmed me that new plan will activate from 10th nov as billing cycle starts from 10th and prior to that old plan will be active and i will be entitled to old plan discount of rs50. When bill came post 10th, i see my discount on old plan taken off. Called customer care, they are reluctant to help saying lady by mistake activated plan from 7th. Why should i suffer for customer care's mistake. I repeatedly told her i want plan change from next billing cycle and she confirmed me, yet my earlier discount went for a toss. Please ensure i get that discount in my next bill along with my current plan's discount which is active now. Please resolve issue and confirm asap.

I recharged rs. 69 for my vodafone prepaid mobile [protected]via https:// shop/vodafone/in/shop-prepaid-easyonline-recharge. Jsp and paid the amount using onlinesbi on 16th nov. But recharge not done till today 18th nov2019, i have not receive any sms for this recharge while rs. 69 was deducted from sbi account.
Transaction details as follows...
17-nov-19 to transfer inb vodafone vodafone payments rsbi[protected]igahlxilw8 transfer 69.00
Please do the needful to get it corrected or return my money as early as possible.
Regards,
Dr. M. Goswamy
New delhi
E-mail:[protected]@gmail.com

My name is lalit kumar. I am a vodafone user. Every moth i have to pay for an unwanted bill. And no need to say for the value added services it will activated automatically even after my deactivation. I have complained the customer care but my vodafone app displays the same bill amount. Today i have checked it has added extra charges on it. "why should i have to pay for somthing that i don't even use". I am highly unsatisfied with the paying value.