Vodafone India Complaints & Reviews

Dear sir

Have given 7 reminders to vodafone but no response to my queries at all.

My plan has been changed from 0 rental to monthly rental plan without my consent.

Please read my last communication as here under to vodafone:

From: shailesh. [protected]@fiinfra.in
Sent: 15 october 2019 09:48
To: 'investor relations - vodafone idea' ; 'shs'
Cc: appellate. [protected]@vodafoneidea.com; [protected]@trai.gov.in; [protected]@trai.gov.in
Subject: re: serious complaint for number [protected]

Gentlemen,

This is a gentle reminder.
Unfortunately your mr saibanna has not answered any of my questions. Is vodafone above law in this country!!
This is the 5th time i am requesting for point by point answer to my questions.
Answer me point by point in details

Question 1). Does trai guideline allow you to forcefully change my plan into a higher bill plan without my consent and without me requesting for it
Give answer please:

Question 2). Show me my consent basis which you changed my plan
Give answer please

Question 3). Share with me the trai guideline / permission which allows you to change plan as per your sweet will and without customers consent.
Give answer please

Question 4). You have intentionally not marked cc to the trai complaint emails is which i have been marking in my mails to you.
Give answer please

- every reply of yours should have trai email ids marked as cc.

- shocking that in spite of my complaint, you have not bothered to raise the issue of rude behaviour by your staff with myself in your store. No regret n action from your end

- shocking that you are not bothered if the customer is asking for complaint / feedback form and your store does not provide it. No regret n action from your end

I will not accept your dictatorship and blackmailing to forcefully change my plan.
Again with your dictatorship, if you want, you can revoke my connection by duly marking me a mail stating that we had forcefully changed your plan without my consent and same is not acceptable to you so we are revoking your connection with no liability on yourself.

I have duly marked trai in cc in this mail again.
Awaiting detailed response this time….. I. E after 5th reminder. I am maintaining all communication records with yourself…
Both to and fro for future references
Shailesh mehta
[protected]

I own two Vodafone postpaid numbers for almost 7 years, i wanted to change the Segment from corporate to Individual on both the numbers so i visited a Vodafone mini store (SK Telecom, Amman Kovil, coimbatore) on October 03 2019 and provided them a request letter along with a copy of my driving license. Initially i was told that it will take 48hrs to 72hrs to get the request completed. From October 9th i've been continuously following up with Vodafone customer care and Vodafone store for the segment change but there was no progress. I was not getting any proper response from store side so I raised a complaint against them with Vodafone customer care and in-turn they sent out a mail to the store on October 15th and requested me to visit the store one last time and provide a copy to my Aadhaar card and a photo copy and assured me that my request would be completed within 48hrs which i agreed and provided the requested documents on October 15th to the same Vodafone store but till October 17th EOD the store did not raise a request for changing the Segment, again am being asked to visit the store by the customer care for no reason. Customer care associates are just reading out the script without understanding the real issue. Even i raised a complaint with Vodafone Nodal office on October 15th but till now there is no change. below are the service request numbers for my complaints registered with Vodafone:
C004-[protected]
C004-[protected]
C004-[protected]
C004-[protected]
C004-[protected]
C004-[protected]
C004-[protected]
C004-[protected]
C004-[protected]
Initial request date: October 3 2019
No resolution till: October 17 2019

I have a vodafone number, number is [protected], which i have been using for a long time, my number has been discontinued for a few days, when i went to the outlet of vodafone, so they told me, we will activate your number, if you postpaid it with prepaid, dont make me postpaid it, this is my wish, please activate my number as soon as possible, other wise i have to file a court case against you, i will put your complaint in trai also
I have filled all my details below
Bhupender gautam s/o nawal singh
D. O. B 01/01/1988
Number [protected]
Contact number [protected]

I am not able genrate upc. Code. It gives me the error message, "hi! You have entered the wrong keyword. Please enter the desired keyword and sms to 1900".

Where as code is correct and same is confirmed from vedor too. Then i called to vodafone customer care. They informed me that due to insufficient balance i am getting given error. But i got same error even after recharge. Please suggest.

Regards,
Jatinder
[protected]

I have been roaming on the International roaming pack
I called the customer care from Istanbul on the 15th at about 9.30 pm Indian time and asked them to to deactivate the pack on the 15th midnight so that I don't get charged for the 16th, I very clearly told them to disconnect the pack at midnight and they confirmed the same.
Suddenly within about 20 minutes they deactivated the pack and I could not make calls or use the internet.
I had to pay 20 US DOLLARS in the flight to use the internet for sending important whatsapps to Mumbai.
This is pathetic and not expected from Vodafone, I have been a very old customer of Vodafone, this is no way to behave with the customer, you can check the recorded call which I had made, I am very upset regarding this issue

Dear sir.
All the respected members

Last six months i am facing the problems to airtel to vodafone store. I have vodafone number is [protected] postpaid
Name of jay sharma
I was port to vodafone to port airtel some time use to airtel services but there are network issue so i had not giving the monthly bill so airtel stop my connectivity than after three months. I was paid all the due of airtel.
When paid the payments airtel store person its number gone to vodafone network so i am very surprised it is freud with me but i am very polite person so i was visit the vodafone store main mojpur road near durgapuri delhi
He was told me i summit the complaint in trai than we provided the this number but i still last one months fight with vodafone but there are no solution for me there for i summit the complaint against vodafone
So i requested pls issue my number

Thanks & regard
Jay sharma
[protected]

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Mobile Service ProvidersVodafone India vodafone prepaid -english seekho weekly
Vodafone India — vodafone prepaid -english seekho weekly

2 Reviews
India
Shibukumar Theertamkara Meethal on Jun 21, 2019
Submit a Complaint
Sir,
I am using vodafone prepaid mobile connection (Mobile number: [protected]). Rs 21 has been deducted from my prepaid account on 16.09.2019 without my consent in the name of weekly subscription charge for English Seekho weekly pack. I have never subscribed for such a service. I have the sms message showing that in my phone which I can produce as evidence but I cannot send any screenshot as evidence because my phone is not a smartphone. Please take necessary action in this regard.
By moorthy

I am using vodafone no [protected]
Since last six year. I recharged my no with rs 398/- and using all the facilities.
But today on 16 oct 19 using my vodafone application i was trying to recharge my another no but mistakely my own number recharged again
So it's huge loss for me
Pls refund my amount or extended my validity
Regards
Rahul kumar singh
[protected]

Vodafone has blocked my outgoing SMS facility for the number [protected] without cause leaving me stranded. I am unable to verify any information for which I have provided this number. Please help me resolve the issue as soon as possible. Please note I am an individual consumer not a telemarketer. I have already been left stranded once because I was not able to send an sms to verify my number, if this keeps happening I shall have no recourse other than claiming damage liability from Vodafone.

Respected sir

This is my vodafone number

[protected]

Latitude. 26.02776.

Longitude 81.80807

This is my address

Dandupur, ahibaran, dharauki, pratapgarh. Dharauki, uttar pradesh 230503

We are facing huge network problem in our area since 1 year now few months network is disappear we are not getting network

I m ready to give land for network tower installation in which every vodafone member get the network and use the benefits for which vodafone known

Plz registered the complaint of vodafoneidea desk and i m aslo esclating this matter to sunil. Sood

Plz send network team to do the survey let them know how much we are getting problem or otherwise i will report this matter to sunil sood and chairman of trai dr. R. S sharma and appellate department of trai [protected]@trai.gov.in

Plz registered appellate complaint of 39 days let higher authorities and cag consumer advisory group and trai department members involve in it

Plz send network team and rf team to do the survey i m ready to give my land for network tower installation and also help with all local and clearances authorities for approval

Plz call me allternate number

[protected]

I am sad and really frustrated to tell u that i am using vodafone connection good for nothing. Its been years since i have been using a corporate post :paid connection. I have not missed the bill till date. I raised an issue where i was not able to call the toll free icici bank personal banking number and i able to make call form another number. Till date its been more than couple of weeks my issue is not resolved. They called me after a...

The Vodafone is making balance deductions without any reason, I didn't checked my mom's mobile balance from last 3 to 4 months and I am just making recharge every month. Today I checked the balance almost all the balance is deducted by Vodafone. And now I called the customer care, they are giving excuses that different links are clicked from your mobile. But my mom's mobile dose not have internet support Nokia keypad mobile which is only used for making calls and receiving call. They are saying they can refund only if complaint is registered within 24 hours of deduction. The worst service provider Vodafone the cheater and Fraud company.

Hi,

My number is [protected], my due was of 2300 bucks, and these people sent me a mail that if i made the payment on 12th of this month, then i can get a discount, and i have to pay 1600 bucks. They mentioned that everything will get settled.

Robin ([protected]) called me on 12th october twenty times to make the payment by 5pm. I said i am in my office and would make the payment by eod. Then he kept on sending me whatsapp messages, and then my colleague called him and scold him. But at the end payment of 1600 was made. Payment id (Rep[protected]) through debit card was made.

Same message was sent to robin, and was told him to convert my postpaid number to prepiad. He sent the confirmation "ok" on the number that it will be done on 14th.

Today i got the notice on my email id : [protected]@yahoo.com. Mentioning that i have not made the payment.

You #, i will make a complaint of fraud in nhrc with all the proofs.

You promised that you will convert my number from postapid to prempaid, and now you are sending me this notice, you fraud #.

Wait and watch what i do to you people. You people on your own changed my plan to red, i never told you to do, then i told you to change my plan to 299, you did not do that, adn now after making payment you are sending this threat. Now you wait and watch.

Am very old customer and want to change my existing no from post paid to pre paid and i submitted required fee and documents regarding my [protected] on 7/10/19 till date it has not been changed and started charges on my existing plan. I was given 72 hrs for this. Please direct vodaphone for early action.
Regards

Surinder kumar
Mob [protected]

Sir/ madam,
I want to change post paid to pre paid connection of my mob no. [protected].in this regard i completed all the formalities and deposited required fee including plan, activation charges and required papers etc on 7/10/2019 at vodafone main store sector 35, chandigarh. Today is the 8th day no action in this regard has been taken so far, whereas the dealing person (Ms. Babita) assured me that your connection will be changed with in 72 hors. I called on your help line numbers in this regard many time and no one is helpful. I also visited sec 35, saturday and today also but no one is taking the issue seriously.
So i request you to take appropriate action in this regard at the earliest.
Regards

Surinder kumar
Contact no [protected]

Ref# 3-[protected], 3-[protected].

This is how vodafone india is looting on international roaming:.

Sequence of the activity happened to me till date is follows:

1 - got a call from customer care asking if i wan to continue the iroam for next month and i agreed (First mistake)
2 - my iroam pack expired a day before and the information provided by the call centre was not correct (Second mistake)
3 - i called customer care on 10sep2019 morning around 8:45am ist asking about the option available and they told me they will deactivate the old request and the place a new request starting today. Which i agreed (Third mistake)

Fyi above sequence of activity has happened this month as well. And as per your confirmation i need to pay the double amount this month as well. I have none-the-less received more than 6-7 message regarding the activation and deactivation of my iroam plan.

Also if you can please revert the following based on the mail above:-
1. Why would i activate and deactivate the same plan twice. Do you think i am stupid enough to pay for the double.
2. If you go to app and place a request to deactivate it will say that can not be deactivated, please contact the customer care.

I have sent more than 4-5 mails and call requesting to please check my calls with your cc representative. Before closing a complaint you are required to do the root cause analysis. I am using the iroam service since jun-19 and at-least called the customer care 10-15 times in less than 5 months average 3-5 calls per month.

If you think i have been charged correctly, i will raise this issue with concern authority as i am sure what all problems i have face till date. Attached the mail transmission and copy of few message as received from vodafone care. I do not have a call details but i am sure the vodafone is having all the details and can be verified upon.

Vodafone charging exorbitant international roaming charges - exceeding rs 1800 in mere weeks, when calling customer care - they send us a list of numbers that have contacted my number, which makes no sense, as none of the calls have been answered, as we have sound knowledge on what charges incur, if you answer a call, while you are in international roaming - this number has been used by my brother for 6+ years at papua new guinea and this is the first instance we are facing. We switched off the phone and still the bill kept building and the account balance finally went below rs 100. What does vodafone have to say about that.

We need a refund on all the incorrectly billed transactions - you may even block our incoming calls, as we only use the number for otp.

I have been charged - rs 2000+ international roaming charges, while i have not answered a single call. I have been in the south pacific islands - papua new guinea for 2+ years now, i faced a similar issue with airtel and hence moved to vodafone, now i am getting ripped off by vodafone as well. Within the past week, i receive messages that i am nearing my credit of rs 3500, which is outrageous, when i use my phone only for receiving otp. This has happed to my brother also and no action has been taken. I am now browsing to lodge a complaint legally, as this is just unethical way of treating customers.

I was trying to add my vodafone sim to red family plan and am trying to do it for the past several months, visited vodafone stores couple of times and called cc numerous times wasting my time and energy. Everytime i get the same response but nothing ever moved. Am paying extra cost for almost more than 4 to 5 months. Its a customer service is too poor not sure if it's really the people in there or something else which needs to be fixed..

14 October 2019
Vodafone
I was not reciving all the SMS’s from my Credit Card cos, banks etc. When I took up the matter with them they said that they had all sent SMS’s to the registered mobile no. Further advising me to take up with my cell phone provider.
So on 7th October 2019 I went to the Vodafone Gallery in Thane (Malhar).
I am a senior citizen but they did not have special consideration as they ran short of staff. I had to suffer for their fault!
Ms Vaishali attended to me and said all messages were sent from their side and told me take up with my banks etc. I told her that I had taken up the matter with them but they say that they had sent SMS’s to the registered mobile no. and further advised me to take up with my cell phone provider. I told that this way I was being tossed from here to there. But she could not resolve the issue. So she called Vinayak and then Rahul. Ultimately they had to call one Nitin who was busy in another counter and I had to wait. My patience ran out. Then they took my handset to Nitin’s counter and brought back the same in no time saying that the problem was in “settings” which was set right in no time!
I am sorry to note that VODAFONE has a bunch full o[censored]n-talented/Un-trained/Un-professionals!
Then I satrted receiving unwanted SMS’s as well. So I went to them again on 10 October 2019. This time one Ms Kajal attended to me. When I explained my problem she did this and that in her computer and told me that my no. was already under “DND”. I told her that I knew it and despite that I was receiving unwanted SMS”s. She said that she could stop SMS’s from Vodafone and not from others. To this I told her that in which case DND did not make any sense. Again she said the same that she could stop SMS’s from Vodafone and not from others. I told her that the whole exercise did not make any sense if I was to say the same thing and she too the same!
Then she suggested me to send e-mail complaint so that it will be taken of.
I did not ask her how it will help as I was sure she will repeat the same answer!
I also felt she was bluffing just to get rid of me.
Any way I will send an e-mail for whatever it is worth.
But one does not expect such unprofessional treatment from Vodafone.