Vodafone India Complaints & Reviews

I have been raising many complaints for network issue. Only 3g is working for me since a week. Whole my family is using vodafone. Have raised multiple complaints but no use... One of the worst service.. Have raised port request if the concern is not solved today i will change all my 5 sims to other best network.. I will also escalate the issue to next higher authorities of vodaphone
I am staying in pune swargate aria lots of people are complent but not reply and customer care service say 3months to resolve. Otherwise refund my recharge bills

The network shows 4G and I'm able to make outgoing calls and the use the internet. I'm not receiving any incoming calls though. I've been facing this issue since morning, called the customer care twice and still no resolution.

My sim card belongs to Bangalore circle but I'm currently residing in Kerala. Kindly provide me a resolution for this ASAP as alot of my work is based through this medium

Today I received an sms which is as follows "Hello! Funbox pack is now active on your number, as requested.This service is valid till[protected] and a 2 days rental of Rs.10 has been deducted.Your current Balance post service activation is Rs.1.86.To deactivate SMS STOP to or call 155223(toll free).Click on the link to visit the site http://bit.ly/2FzEvzh .Discover cool games, apps, movies, music & more http://diskover.vodafone.in/nf/" . I didn't requested to activate it. Please refund the deducted amount.

Dear sir /Madam

Since 7 year am using this network, but now its showing Like, " SIM CARD REGISTRATION FAILED" For every my Government records contain this number

its very much needful one for me, Please don't neglect the

kindly solve my issue .

Regards

Sachin S

Hi my deceased father owned a vodafone prepaid sim. My mother used it after his death and unfortunately she lost the mobile and the sim last week.
I visited the vodafone store in madhapur, hyderabad.
But the staff did not provide me a duplicate sim.

I was told that they cannot provide me a duplicate sim because the owner is dead and the number is ported from reliance. So they cannot do the transfer or issue a duplicate sim.

Now why they cant change the number if right now it is serviced by vodafone

I cannot loose that number because its subscribed to multiple government agencies in which i cannot modify the number.

Please help

I am a victim o[censored]nethical sales scam by m/s vodafone idea pvt. Ltd.

In july 2019, i had signed up for a family plan of 5 connections for a sum of inr 999 per month exclusive of gst. I had been getting regular telemarketing calls from vodafone sales persons for me to sign up for the aforementioned plan. They have also given me the rates and benefits in writing over email.
Unfortunately, i was fraudulently sold a different plan of higher value.

I had opted for 5 connections for a single plan of 999 per month, whereas vodafone assigned all 5 numbers separately and billed each number 399 inr each; which amounts to be inr 1995 per month excluding gst. This is grossly unethical and unprofessional with respect to a brand of such repute.

Immediately, i tried to get in touch with the sales executive whose number became switched off and it’s the same till date. I wrote to vodafone customer care and social media team to which their corporate sales employee mr. Himanshu kumar (Himanshu. [protected]@vodafoneidea.com) took responsibility of the fraud sale and assured me that all the 5 numbers would be migrated to family plan of 999 “shortly”.

Months passed and the assured migration never happened and i got bills of around inr 2500 across all the 5 numbers instead of my signed up plan of inr 999.
Mr. Himanshu promised bill amount waivers which rarely happened and i had to pay up the bills in order to avoid disconnection / suspension and late fee. He always underreported the waiver amount for processing i. E. Instead of inr 300 waiver, he waived off only inr 125 and that too not across all the 5 numbers.

As a culmination, i had to face severe crisis related to temporary suspension and late fee against all the 5 numbers along with mental agony of calling mr. Himanshu several times to which he didn’t respond. After all communication attempts to mr. Himanshu and vodafone customer care failed to materialize, i decided to move out of vodafone network.

In september 2019, i applied to port out 3 out of the 5 numbers to airtel network. Since then, i started getting harassment and abusive calls asking me why i was leaving vodafone network. When i explained the issue to them, it went to deaf ears and the port out requests got delayed and rejected in some cases for reasons best known to vodafone team.

Ultimately, i ported 3 numbers (7xxxxx8883, 9xxxxx1184 and 9xxxxx7429) to airtel network in october 2019 after paying around inr 1200 across the 3 numbers.
Immediately after moving out, i was sent a bill worth 471, 271 and 184 respectively to which i again contacted vodafone. They asked me to pay up the bill and threatened that they will force airtel to disconnect my numbers in case i don’t pay up. This is insane.

As usual, mr. Himanshu did not receive my calls regarding bill waivers and continued sending me emails like “working on it” “it will be done soon”. The other two numbers’ port out request has been rejected by vodafone for a bill due amount of inr 750 which also remains unaddressed till date.

To conclude, i am facing the crisis of pending bill amount across the following numbers which i had never applied for or never requested for :

• 7xxxxx8883 : inr 271 (Ported to airtel)
• 9xxxxx1184 : inr 471 (Ported to airtel)
• 9xxxxx7429 : inr 184 (Ported to airtel)
• 9xxxxx7178 : inr 165 (Migrated to prepaid)
• 9xxxxx4375 : inr 443 (Suspended)

All the numbers are on the verge of disconnection and vodafone is constantly demanding the amounts by calling during odd hours.

My repeated attempts of getting resolutions from vodafone customer care, appellate authority as well as corporate care team has failed to bear fruits.

I am just asking vodafone to clear the bills ; let alone compensate the mental agony and harassment i had to face in the past 4 months of ‘service’ by vodafone.

Sir
Very sorry to say that in few days back in our area approx 10 no of vodafone customer has making port to airtel due to your unsatisfactory response. Out of them one is regarding complain no [protected] dated 11 oct 2019. No one resolve our problem. Problem was very poor data in that area. Since so many days we make compliant but only telephonic response come on ground level no one come to resolve

I am feeling very inconvenience. I saw my balance and there has been a deduction of rs 22 without any reason. And when i check my balance by dialing *111# they showed balance deduction by nazara app but i didn't select that service and moreover there has been a lot of flash messages.. Past 1-2 months also i talked to customer care.. At that time also balance was deducted due to that reason only. I felt very sad and thinking about to port as i am feeling unsatisfied. Kindly resolve my issue

I am wrongly charged with international roaming charges in my September bill. When I called the customer care they told me I used my phone for internet and I provided the screen shot of my phones with October and September month with 0 bytes usage and asked them if I have used it then provide me the details like where I used my phone instead of caring about this they again and again copy pasted the same reply with duplicate bills.

Customer is clearly denying of internet usage and provides screen shot and If they can not provide the details except the bill which is wrong, wants reversal of extra charges.

Before i end i would i like to state i will not pay this bill with these charges as i have not used any and you can disconnect the number as i don't want this to continue this pathetic service where you are harassing the customer like this.

I wrote my 1st complaint on October 9 2019 and now after 3 weeks people are not solving this issue.

I am using vodafone postpaid one year rental plan which provides 200 free calls per month. This month i charged 199/- + usage charges+gst = 245/-.
When i contacted vodafone they said “my plan got expired and it has been withdrawn from the market so we charged suitable plan which is of monthly rental 199/-“. So i asked them that you should have informed me of my plan expiry at earliest and should not charge any other plan without my consent. Today also i received a call from them and they said we will not repeat this in future. But they wanted me to pay the bill which i was not opted. They should have stopped services on my number instead of charging any other plan without my consent.

Vodafone is repeated generating bills for deactivated number of senior citizen which has been in dispute due to store managers negligence. The number in dispute has been from april 2019 and complete deactivated by vodafone form june 18th 2019. The appellate is not giving any solution and is pending from august 2019. They only call and harass with no outcome.
This case was raised earlier with yourself but they closed it by falsifying the facts. All documented proof's submitted and available against the vodafone employee. But appellate is in denial.
The last they reverted was bills pending amount from 2018. When asked to provide fact sheet. They have forwarded bill pending from june 2019. Generated after deactivation of mobile number. The original request was to migrate post paid to pre-paid billing. Which they state was disqualified basis of bill pending form 2018. No proof or supporting document provided till date.
Response letter's i receive are template copy pasted.

Vodafone's 100% cash back recharges are a scam. Last sunday i. E 27.10.19 did a recharge of ₹509 believing their 100% cash back promises. 2days later i. E. Today 29.10.2019 i contacted the customer care to enquire about the same, the reply i received from the executive was that the cash back vouchers will be only applicable on the recharges for the same amounts only i. E ₹509 also you will only receiving the cashback coupons as fragments of the amount i. E as vouchers of ₹50 or so and the most irritating part that led me to post this here is that they had not mentioned any of the t&c in the recharge page where all the showed is the 100% cashback i'm attaching the screenshots here. And i still have not received the cash back

This is for your information that i have a voda phone no. [protected].
I have recharge it recently on 26/10/2019 by rs. 35/ only.

This is for your information that i do not want any value added services from vodaphone but they added me in sports chat pack & already deducted from my balance.

I request you kindly stop the value added services for sports chat pack immediately.
This is for your information & record.

Regards,
Milan datta

I am a resident of B-1 to B-28 Block, Jhilmil Colony, Delhi-110095, their are tower on the roof of B-3 House in our colony, due to which the residents nearby are facing problems, Someone in our colony are facing health related issues like cancer, asthama etc.
The rays coming from tower effect the little babies too.Since, The towers are not allowed in residential area, I request you to remove the towers from our colony.
Else, I have to take this case to higher authorities.
Resident of Colony,
Mr.Aryan

I have been raising many complaints for network issue. Only 3g is working for me since a week. Whole my family is using vodafone. Have raised multiple complaints but no use... One of the worst service.. Have raised port request if the concern is not solved today i will change all my 5 sims to other best network.. I will also escalate the issue to next higher authorities of vodaphone

Ph no [protected]

I am using vodafone services for more than 5 years. I have been paying the bill amount regularly.
As my mobile became defective, i have started using my son’s mobile phone.

I suddenly received a bill for more than rs 4500. Vodafone informs me that i hv exceeded the plan data and it is billed + unbilled amount.

I have explained them that i am 77 year old senior citizen and have no idea of data usage.
Unknowingly i might’ve kept the mail data on all the time. I visited their gallery and they advised me to write to their consumer service for possible reversal. I requested them to reverse the bill amount.
Vodafone is not considering my request.
Please do the needful for reversing the bill amount
Regards
Hariharan

Hi! I have never ever subscribed to any plans but for god's sake i have been trying to reach the customer care which is really impossible via call! I have been texting the damn "stop" msgs as per instructions but it gets reactivated without my knowledge and u guys keep deducting 21 rs every single time n its been like 42 rs been deducted from my balance! Please solve the damn issue!
And please deactivate this weekly plan from my mobile number.
My mobile number is [protected]. Do the needful

I am having a vodafone prepaid sim ([protected]), my sms outgoing gets barred every now and then, without any valid reason, though i have contacted the customer care about this issue couple of times but no action has been taken yet..
My sim was airtel.. And sms was fine in airtel.. When ported to vodafone.. This issue camed.. Now iam unable sent most of my important messages.. Pls solve the problem

Respected sir / madam

My name is abdur rahman

This is my vodafone number
[[protected]]

My address
C/o. Apna bazar, 926, raunak apartment, shekhupura, vikas nagar-4, lucknow.226022

We are facing huge network coverage in our area we had called customer care many times but no action taken we had complaint issue to your senior executivef vodafone but no action taken.

Vodafone is always known happy to help. I hadreceive a call from [protected] and she is informing me that your problem resolve not done this time, i am facing huge problem.. But we can't get any help from vodafone uttar pradesh...
If your team does not working that i am going to legally action.

I arrived yesterday from singapore and since then i’m not able to make any outgoing calls. It just shows ‘call failed’ every single time i try placing a call. However my internet and incoming calls are working perfectly alright. I looked into my data balance available and it’s validity is upto 4th december, so that is ruled out. No issues with the handset as well as it worked alright before i left. Please look into the issue. Thank you.