Vodafone India Complaints & Reviews

I am from bangalore.. Uttarahalli area... Not getting signals from yesterday.. Totally blackout... Not able to use internet also... Pincode 560061... Coverage problem... My husband is also facing the same problem.. And our neighbour also suffering with signal lost.. Plz do the needful... Not able to make calls and not able to use internet... If it is continues i will switch it to airtel... Horrible service of vodafone.. Fade up i am..

Hello Team,

I have sent the email with the below details to their appellate and corpcare ID. I haven't received their response in last 1 week. I have intentionally masked numbers in the below details.

There have been random deductions on my prepaid numbers xxxxxxxxxx and xxxxxxxxxx. The first instance occurred on 26th August 2019 for my xxxxxxxxxx wherein Rs. 49 was deducted from the account for some WAP service. When I called Vodafone customer care I told them that data is disabled on this number (you can check data consumption logs) and there is a pattern lock on the phone which holds this number then how come something getting activated without my knowledge. They apologized for the deduction and credited back the amount. After a week again on my xxxxxxxxxx Rs. 99 was deducted. Obviously annoyed by this I called the customer care again and told them that why they have deducted Rs. 99 without my knowledge. They told me that caller-tune has been activated on the number. I told them again that this number is kept aside in my home and no one even touches it how come random things are getting activated all of a sudden. Again the executive apologies, refunded the amount. I was really annoyed and have told him to disable the activation of any random service without my voice confirmation, he obliged it and taken the request.

Today when I checked I could see that Rs. 49 has now been deducted on my other number xxxxxxxxxx. I called their customer care and had a long conversation with floor supervisor Malathesh. I explained to him the same thing what I have explained to other executives in past that the data service is disabled on this number (you can check data consumption logs) and it is kept aside in my home. Just to bring it to record I am using Moto C Plus handset which is a dual sim phone and it contains both my numbers (xxxxxxxxxx and xxxxxxxxxx). After my explanation the counter explanation given by your supervisor was really worrisome. According to him though data is deactivated if my phone is connected to Wifi, some pop-up may come from Vodafone and if the app get downloaded I will get charged. I was really surprised to hear that. It is like you are spamming my phone. I asked him to disable all such downloads and disable any such service activation to which he said he can disable VAS service but cannot disable any pop-up based download.

My grave concern is, with my phone locked how is it possible for some random thing getting downloaded on my phone without my knowledge and that too from Vodafone. Also, why all of a sudden this started happen when my main account balance is quite high on those numbers (xxxxxxxxxx and xxxxxxxxxx). The other numbers (xxxxxxxxxx / xxxxxxxxxx / xxxxxxxxxx) where I am maintaining near Rs. 100 balance I have never seen this happening. You can check your records. I do not have time to have lengthy conversations with your customer care executives / supervisors over and over again.

Solution which I am looking for: Can you disable any involuntary download or service activation from Vodafone which may result in deduction of balance on ALL PREPAID NUMBERS? I have been told by Malathesh that since it is more than 24 hours since the amount has been deducted he can't reverse it. Let me ask you, can you reverse it?

Vodafone india is accepting recharges for 4g network and providing only 2g network in the area of pune. After doing recharge of ₹199 for vodafone 4g network, i was not able to receive the desired network. I called their customer service, and those guys told me that 4g network is not available in my area due to various issues, after asking for the refund to the vodafone india, they disconnected my called and not receiving my call anymore. I can understand that ₹199 is not a small number, but looking at the number of customer of vodafone in pune area, they must have cheated thousands of people in their service.

Hello
I mr. Varadkar having a small office in kurla (Nehru nagar), we all are facing a big problem of voice network, we all staff are using the vodafone network. We are approximately 20+ staff of vodafone family.
We do not get a single stroke of network.
Kindly help us regarding the network issue.

Our office address is building no 66, shram safalya bldg, behind abhyudaya bank, nehru nagar kurla east.

Thanks & regards,
R. D. Varadkar
[protected].

Hi,
I am currently working in Magarpatta SEZ office and the vodafone network of this location is so bad.
I called customer care multiple times but everyone's reply are same. They told us our network team will call you but till time I am not received any call from Vodafone network team.
What's the exact problem? I don't know but the response of Vodafone team is too bad. they have not understand the customer current situation and also they have not take the problem as a high priority.

Phone/mobile number: [protected]/[protected]

Dear sir my out going / incoming / messages have been barred, i am not able to do anything with my number ([protected]), when i visited vodafone store they checked everything & said it's the problem with the handset & when i called mobile company they said the problem with the service provider (Vodafone). This is my only number & linked with all the banks & apps. Even incoming sms have been barred. Please help me sir in resolving this issue.

Looking forward for your help

Regards
Vijay. M. Pawar

Dear sir my out going / incoming / messages have been barred, I am not able to do anything with my number ([protected]), when I visited Vodafone store they checked everything & said it's the problem with the handset & when I called mobile company they said the problem with the service provider (Vodafone). This is my only number & linked with all the banks & apps. Please help me sir in resolving this issue.

Looking forward for your help

Regards
Vijay.M.Pawar

My vodafone account number was having total main balance of 168 inr. Today seems 99 rupees has been deducted neither with my permission nor my awareness which is absolutely cheating the network company their subscribers. And i don’t know why these type of nonsense of the vodafone company. It is strongly instructed to refund to my account at once. My account number [protected]

The broadband connection is not working for the past few days. Have been calling customer care for the past 2 days. Every time they are assuring that the technician will come but no one is coming yet. They start disturbing 6 days before the plan expires to recharge again but can't provide proper service when needed.

I had traveled to uzbekistan in june 2019 from the 21 to the 28. I used my vodafone number -[protected] sparingly and mainly by connecting to free wi fi services. The only service message i received on sms or other channels during my travels was that i was out of vodafone coverage and normal rates would apply. There was no service message as to what these rates would be and for what services.

I was shocked when 4 days into my trip i received a message that my gprs services would be disconnected to avoid misuse. I addition my voice services were also cut without notifications or any emergency number to call to find out the reason. I was left stranded by vodafone in a foreign country with no means of communications and any type of service.

Luckily, i was able to contact "the relationship manager" who told me my unbilled charges were inr 44, 000 in 4 days! I was shocked for several reasons : my credit limit was inr 20, 000, there was no message to the effect i was crossing any limit.in my 14 years as a vodafone customer and in all my travels globally, i had rarely exceeded even 6/7k. When asked why i had not been told all this and there was no transparency, he had no answer.

Returning to india, i was in for another shock when i got a bill of inr 53000 despite the phone services being stopped almost a week prior. I then complained to their customer care in writing several times without any satisfactory answer. Their stance was basically a vodafone user has unlimited liability when travelling overseas and no credit limits apply!!

I asked them where this was ever communicated and got no answer... This smacks of fraud and abuse of services and assumes vodafone users can be abused at will by the company.

I never received any response to my last letter for 2 months from vodafone care. Only when i wrote to the vodafone ceo, did someone call me to try and resolve this. And they tried bargaining with me by offering a 20% discount on inr 54000 when they had no right to even bill me this. It seems vodafones business strategy is to overcharge and then negotiate hoping consumers will settle and wont be bothered to complain and pursue this.

In the meanwhile despite no response from them, they sent me a bill on sept 3 with payment due on sept 18. Then i immediately also received a summons from their collection dept to appear on sept 14 in court to settle this via arbitration.

How is this even possible and lawful where a notice is issued without a service provider being held accountable or answering any questions before the bill is due?

I have now written to the entire vodafone management and the birla group who own idea highlighting the unethical and fraudulent practices among other things.

Vodafone needs to take back all charges that were made without any consent or information.

Sir mere pass smartphone nhi hei.. But mere mobile se 21 rupya vodophone walo ne kat liya... Aaj 12 sep ke date mei.. Aur wo log bol rahe hei ki 8sep ko hi balance kata tha.. Jo ki jhut hei.. Mei daily blance check krta hu.. Aur to aur ye 5 last call history mei v nhi hei.. Sir mei kia kru.. Voda wale paresan kar rahe hei. Balance kat kat ke... Company ko cll krta hu tto wo log kuch v bahana laga ke call disconect kr dete hei... Sir aap log koi action lijye.. Warna enlogo ka ye hebit ban jayega... My voda mobile no is [protected]

I had asked vodafone to provide me cheapest international roaming plan in the month of may 2019. They provided rs. 149 plan and when i came abroad, they charged me rs. 2500 for 9 mb data usage whereas i had already asked them that my number should only receive sms. This happened 4 months ago and i had emailed them to sort out the bill which they did not do. They kept on charging bill on my mobile number and today after 5 months that i am not using that number, they are calling my friends and family members and threatening them to pay a bill of rs. 5700. I don't understand how they can charge some unacceptable amount on rs. 149 plan. They call from different personal numbers anytime during day or night (My relative received a call at 10 pm indian time from a personal number) even on whatsapp. I have already emailed them again to help to sort out the bill (We informed them to reply on email but they still keep calling) but they keep on calling and messaging my family members every few seconds. I don't know how can they call anyone from my contact list and ask money to them. Infact they have called some people who are not even on my contact list and i myself never called them so i suspect this might be a serious data theft case. I am afraid my personal data is being shared for some hazardous causes and if they are running some scam. Not sure if vodafone has hired some recovery company who blackmail and threaten users, and rob their personal details. Now they are threatening to file a case on me and defame me by calling all contacts from my billing information (I believe this is not allowed to them). All this has disturbed me a lot and i am now going through mental trauma. Please help me as soon as possible to resolve this as this is really affecting me.

I have earlier also given a complaint about the issue of not able to port my vodafone number. Whenever i try to send a port message to 1900 from my vodafone number, the message fails saying "failed to send this message". The vodafone has blocked from sending any port message. Kindly look into my concern and help to resolve the issue. I have raised this issue on 6th sep 2019 as well. But still i have got no response or solution for this issue. Attached is the screenshot of the error message. Please do the needful.

I am not able to check out going call details in your portal vodafone my account web page. When i am trying to open this site, page automatically directed to another site like, discover. Vodaphone.in and after logging into my account there nothing as out going call list which i had always checked by your previous portal vodafone my account web page. So please suggest what should i do.

I lost my Vodafone SIM card [protected] on 04 September 2019 and had it blocked the same day. I then visited the store personally and submitted the required documents to obtain a new SIM. It is now 11 September 2019 and the new SIM is still not active.

I visited the store again today (11 Sept) and resubmitted the documents. I was told it would start working by 17:00 today and it is now 22:30 and it does not work.

I had a conversation with Vodafone's customer care service and the agent said I need to visit the store again since there is nothing he can do at his end. I don't understand how they expect me to visit the store for the THIRD time in a week for something that is not my fault. It is clearly their deficiency.

I would like my SIM to be active and working as soon as possible. Please contact me at [protected].

My name is abhijit mondal and i am writing this email regarding my vodafone connection [protected].
Since last few days, i am receiving a popup message and stating i have used 0.00 mb data and rupees 5.50 is being deducted from my account.
I had spoked to one of your representatives, but it seems they don't know why the money has been deducted. Please note mobile data pack setting is turned off on my mobile device. Though frequently i am getting this popup and money is getting deducted. More than 200 rupees has been deducted from my account without my knowledge.
I am requesting to look in this matter and kindly do the needful to get the money back as soon as possible.
I am a very old customer to vodafone so please don't make me switch connection to some other network.

I visited vodafone laxmipuri store kolhapur on 17th july 2019. They said i need to send message to 199. After sending the message i will receive a call.

I have sent 4 times message to 199. Two times they have called me and tried to retain me in postpaid only. They are not interested to convert to prepaid. I have called 198 3-4 times. There also no response.

I messaged corporatecare. [protected]@ vodafone.in. They also just replied please contact the branch.

Neither the branch nor online are ready to convert the connections. My mobile number [protected]

Better to shutdown these kinda companies.

I am a vodafone postpaid subscriber. Due to poor network reception, mobile data i preferred to change network. Firstly i changed from postpaid to prepaid in june 2nd week. By mistake i went for porting in aug 1st week. It was cancelled saying duration was below 90 days. Now 90 days is complete. But i am unable to port. It says sms failed to send. Pls do needful

There is major issue with my billing this cycle with vodafone. I was in vietnam with iroam free pack.

But i have been charged with 2556 rupees for 127 mb data.
I am putting the screenshot of sms sent to me but i have been charged with 5.5 rupees/per 10 kbps.

Also, i did use any data nor calls on 26th and 27th aug but i have been charged with rental.

After asking for proof of data usage and incoming calls. Vodafone is not providing any proofs and just saying below statement.

"you may have inadvertently switched to mobile data usage even while you were using a wi-fi service without realizing it.in the future, you can avoid this happening by switching off your mobile data service in your handset settings."

Today one phone call is received from a number [protected] on which i followed that the number has come from vodafone bill section. One lady has talk to me adversely regarding non - payment of bill against number [protected] which i have purchased as a family pack along with other two post paid numbers. Since 2001 i am a serious customer and having no record for non payment. Due to lacuna from vodafone shop at asansol i have to pay excess money which is not expedient.
Now my appeal before you that,
The lady should apologist before me for her misbehave with a senior customer, and before payment of the dues the matter regarding wrong connection should be finalised.
Regards'
Debpratim chakraborty.