Vodafone India Complaints & Reviews

I had activated international roaming pack rs.149 for the country uk on july 27th. Next day, i traveled to uk and got a lyca mobile sim card. Thereafter, i didn't use my vodafone number for any incoming/ outgoing or internet purpose. As, i had lyca sim, there was no need o[censored]sing my vodafone anymore.
I received my bill last month and was really shocked to see my bill amount. It was around rs.3900 for the thing which i didn't use. Below are approaches i tried to get my bill amount clarified but of no use:
1. Some 20 days back, i had a chat with vodofone representative from my mobile app and reported this issue. I didnt get any proper response and he told that i have activated i-roam which is rs.2999. Then i told to confirm him that i shouldn't get any amount for roaming, so asked him to deactivate all my plans related to it, including 149 pack. But i have got my bill now and they have put rs.149 for two continuous months.
2. I called to customer care number +91-[protected] today and reported this issue. They again told me that i had activated i-roam for rs.2999. I asked them to give me any proof to show that i had accepted or said yes to activate this. All the queries we speak to customer care are getting recorded and you people are not able to show any proof that we have accepted for the option. They told me to wait and kept on hold for more than 20 mins literally.
3. I again called customer care today and asked for the same proof, but of no use. He told that i had attend the incoming call from india two times and one call cost is 100+. So it could be 300+ for two calls. Even this amount is fine to accept atleast. But there was no answer provided for iroam charges.

I am just writing this e-mail after all such irritations i had to clarify my bill.

1.I opted for English landed up to Hindi speaking agent.
2.I wanted to switch from post paid to prepaid and needed a request id from the supervisor in order to proceed.I spoke to the first agent for good five minutes who was trying to convince me to stay with Vodafone postpaid service.After declining the offer 5 times, he sent me to his supervisor.
3.the supervisor had no knowledge of why the call was transferred to her.by this time I was irritated.Once I told her she again tried to persuade me towards sticking to postpaid.Inspite of requesting multiple times to move me to prepaid.
4.i was at work, I informed her that I just want to make a change as the internet service was horrible and their was no coverage in my area.She asked me to hand over the phone toy husband :).My husband is the person whose name the line is on, they took my adhar and picture when they gave me the line.They knew who the user is, but the customer service agent was a sexist.She asked me if I could hand over the phone to my husband since I am allowed to request the connection change.(suflddenly after wasting 10min she realized that).My husband has requested the same for his line and mine .He was asked by the agent that the second line holder needs to request it else it can't happen.Make up your mind people.
4.once I handed over the phone to my husband she called him a LIAR.My husband calmly told her that he wants to keep the number but doesn't want to pay for something that doesn't work.She again called him a liar for switching the connections on false pretence.

It is our choice to whether I want to keep Vodafone or not.Who are you to call me a liar.Check the history and see how often has your Vodafone worked.it takes 3 times to call a number.

My take on the whole thing, don't waste the customers time.I was ftlrustatwd with vodafones signal problem and I was further irritated by the customer service supervisor.
HORRible customer service.Yogita something was her name..Horrible supervisor!!oa

My dad has been to dubai for a weeks time. We recharged 3495/- package of Vodafone International Roaming. I even called their customer care after recharge whether we need to do anything more, they said no upon reaching destination Rs 99 will be deducted. But nothing as such is happeing. My cousin using vodafone Postpaid have got network. I have called customer care 10 times. Raised complaints on mail and twitter and they still have a deaf ear to it. For every network option I am getting as Forbidden written in front of it. I need my money back as 30% of their trip is already over. What is the use of such service. Its a scam and open loot of money.

मान्यवर,
यह शिकायत मोबाइल नंबर [protected] से संबंधित है ।
मुझे अपना उपरोक्त नंबर पोस्टपेड से प्रीपेड करना था उसी वजह से 29 अगस्त को मैं सेक्टर 18 नोएडा के वोडाफोन स्टोर में गया। एक लंबे समय तक इंतजार करने के बाद वोडाफोन अधिकारी ने वह सब प्रक्रिया कि जो पोस्टपेड से प्रीपेड करने में की जाती हैं साथ ही उन्होंने मुझे एक नया सिम कार्ड भी दिया और यह आश्वस्त करवाया कि 3 दिन में आपका पुराना सिम रद्द हो जाएगा तब आप नया नंबर शुरू कर सकते हैं। बकाया पोस्टपेड का और नए सिंह का अमाउंट भी मुझसे ले लिया गया।
3 दिन के बाद मैंने कस्टमर केयर को फोन किया जिसने मुझे यह बताया कि आपकी कोई भी इंफॉर्मेशन हमारे पास नहीं आई है यह स्टोर की लापरवाही थी।
आज 9 सितंबर 2019 है इस दौरान मैंने वोडाफोन को मेल, ऑनलाइन चेटिंग वह कस्टमर केयर से बात लगातार कि मगर मेरी समस्या का अभी तक कोई हल नहीं निकल पाया है।
इसी दौरान इन्होंने मुझे एक्स्ट्रा अमाउंट का बिल तो दिया ही साथ ही मुझे दोबारा से वोडाफोन स्टोर में सभी डॉक्यूमेंट जमा कराने की हिदायत भी दी।
मान्यवर, जब सारी प्रक्रिया ही मैं पूरी कर चुका हूं तो फिर वोडाफोन तकनीकी खामियों और अधिकारियों लापरवाही की वजह से मैं क्यों अपना कीमती वक्त दोबारा स्टोर जाने में लगाऊं?
अंत में मैं चाहता हूं वोडाफोन पोस्टपेड कनेक्शन को तुरंत ही प्रीपेड किया जाए, मैं ऑलरेडी अपनी सारी फॉर्मेलिटी पूरी कर चुका हूं और जो भी एक्स्ट्रा चार्ज आप लगा रहे हैं इसको रद्द किया जाए
धन्यवाद

Dear sir,

My vodafone number, is overly charged for international calling, though i had activated in the international roaming plan for all african countries, and was confirmed by the member of vodafone on the toll free call. After noticing on return of my travel, i visited the vodafone store in mahavir nagar, and booked a complaint, but from there, they gave me a feedback that i am being rightly charged.

I also marked a mailto their appletate, for the same, but the problem was never solved. Now they have stopped my outgoing calls, even though i have always paid my bills on time, since last 10 years,

I am using their services, and not a single time, i have delayed my payments to vodafone.

I duly request you to kindly take up the matter with them, as their team and agents are continuosly calling and harassing me to make the payment.

Regards
Sachin

—

Hi I have recharged a number [protected] on 5th Sept but wrongly i have made same recharge of 199 on 6th of Sept, I have call to Vodafone Assam customer care regarding this but they said they will nor refund or carry forward the recharge. Two recharge will process at the same time.
That means the ultimately I have to bear the lost. Kind of cheat.

If the condition is not there how the recharge transaction got successful.br...

I travelled to italy and switzerland with vodafone pack 3999 enabled for 10 days. It worked smoothly in transit at abu dhabi and also during my 4 days stay in italy. Once i entered swtzerland, it was just not connecting to swisscom either in auto or manual mode. I struggled with voda app chatline and every time they said there was no issue with my connection and wanted me to restart the device. Unfortunately when i did that, i was directed to another chat agent who started from scratch. Eventually i could not connect to calls and data while in switzerland. This left me extremely upset and frustrated.

I did manage to put in couple of calls by re-booting the device when swisscom would connect for a brief 30 secs or so and then disappear.

I would like to have an explanation for such tardy service and also ask vodafone not to charge the pack tariff in my september bills

I got call from consumer complaint from the +[protected] and he said dat money which I paid to naukri.com that money will be refunded by by 4009 rs for a legal agreement and he will send dat agreement, I dint recieve dat agreement nor my money. N now his Num is switched off. I got mail from this mail I’d:[protected]@cyberservices.com. He said the amount NEFT on Saturday n I will receive it during bank working hours but yet I dint receive.

Hi I using vodafone more than 10 years. However past 6 month to 1 year i am facing horrible network and data issue. And past 1 week in my office location home location i unable to make calls or data speed is avilable. I have called more than 50 time last week, but the answer is from customer care is same which they say we are working on the issue.
Hence i decided to port to other network ASAP. I also make sure that my family members and my frieds who are using vodafone will port to other network. I will also put my problem in my company blog so that people who are using vodfone will swith to other network.

I got call from consumer complaint from the +[protected] and he said dat money which i paid to naukri.com that money will be refunded by by 4009 rs for a legal agreement and he will send dat agreement, i dint recieve dat agreement nor my money. N now his num is switched off. I got mail from this mail i’d:[protected]@cyberservices.com. He said the amount neft on saturday n i will receive it during bank working hours but yet i dint receive

Here
My mobile number. +[protected]. Hundreds of msg's and calls are being received from vodafone as i was searching for some message today i came to know that many deduction is made from the account. Nobody responds to any calls or msg's. When today the query was raised to costumer care they denied to refund.

This might not be the first time that the deduction is made.. But i've observed and raised the issue only this time i don't know how much of money might had been deducted in this way.

Please help me regarding this.. I've a faith with your service all the sims are... Of vodafone in our family... This is the first time i've gone through any issues with you.

Please refund and resolve the issue

Horrible service by vodaphone. They are charging extra 3 days while switching from post paid to prepaid account. Trai must look into the issue. If they start billing from first day and why taking 3 days to process the account, it's frustrating and a fraud.

Second fraud, they are forcing for only selected payment, it should be more than 249, 495, 1699.

Vodaphone running a fraud in india.

3 fraud - now they are asking only for cash payment.

Hi team,

I am a resident of a block, ashok vihar, phase - 1, delhi. The tower in my locality was decommissioned on 1 st july 2019. I have been writing so many mails and filing complaints about it to vodafone from last 2 months but i haven't heard from you. I am facing a lot of network trouble and challenge in making or attending any calls or getting/sending messages.

Request you to kindly take this up on priority and do the needful asap.

Regards
Ritika mehta

I ported my bsnl number to vodafone and i came into roaming. Now when i call 59059 it aaya that number is incorrect. I have tried customer care multiple times but they don't provide any solution.
I am in trouble as it is my primary number that is used in banking. Please suggest any solution.

I am neither able to find any vodafone store near to my home where i can get any help.

On 5 of september i have got my first deduction so i called up custome care and refunded thn next day again deduction happend so i called again and ask for refund and said tht stop all auto deductions services, so thy deactivated services which is accidentally done. And said it will b refunded in 24 hours, but still i didnt get tht amount, i called custom care on next day but thy r saying tht we r unable to refund cos system isn't allowed to do after 24 hours. But i alredy called before,
Within 24 hours

I made a recharge to a voda number [protected] it was my previous no that is not in use.. I recharged via paytm no [protected].. Reference i'd [protected] for a amount of 399. Wanted a refund on the same looking forward for s quick response from the company.. As number is not in use.. So kindly take the request for refund.. Hope u will help me out asap

Dear sir
Meri shop karnal me jo ki
The batra manan enterprises
Ke nam se h
Mera distributor mr sunny ji [protected] h or yaha ke officer mr varun ji [protected] h
July month me scheme di gae thi
148 frc par claim - 100 rs
248 frc par claim - 200 rs
495 frc par claim - 300 rs
Jo ki 3 mnp par tha
Maine is month me 3 mnp 148+495+495 ki thi
Jiska claim 700 rs banta h
Mera ye claim nahi aaya h
Na to distributor claim provide karva rahe h or na hi varun ji phone utha rahe h
Pls help me
Dhiraj batra
[protected]
Flexi no [protected]

Hi team

Actually recently i bought a postpaid sim [protected] which is already been verified by the vodafone executive but 2 days back i got a message that my verification is not completed. I called the customer support number 199 they told me they will send executive in next 48hrs but today i am not able to call anyone because they stopped my outgoing services and when i call the support once again they are saying the same thing... Like your verification will take 48hr.

First thing i am not a prepaid customer and paying huge money as compare to your other prepaid plans but not satisfied with this kind of services

Please solve my issue as soon as possible otherwise i will take legal action againt you and such verification process should be completed before the activation.

Regards
Jeewan

Mob no. [protected]
I have made 2 recharges of validity today for 20 and 24 rupees.
But i get validity extended only for one.

Customer care executive telling that only one validity is valid. I wan totally unknown to the condition before l,
So i requested a reverse as the amount deducted from my main account but they refused.

This is a clear case of cheating.

Last 2 mnths set my vodafone hellotune services. They deducted the money frm my balence bt the hellotune never worked. Normal ring ho rahi hai...

5 times maine complain kiya magar kuch change nehi hua... They said thik ho jayega ya fir senior executive k pass call forwrd kar rahi hu magar no. Response.

Vodafone cheated with me. I want my money back.