Vodafone India Complaints & Reviews

Hi,

I am addressing a serious matter to you, listen carefully.
1st is that no i am not at all experiencing a best possible unstrapped services with vodafone.
2nd, it's been a week since i have been struggling to get my network, writing mails throughout, living in a new city with no mobile number, problem not solved in a week and your customer executive ms. Jagriti who sits in greenpark vodafone centre south delhi, she forgot to give me a sim while registration.
I went to her twice and still she did not give me any new sim and i was under impression that my old sim will be ported.
It's entire her fault whatever vodafone had made me suffered in last 6 days.

Who will be responsible for this? You have given me the worst experience of all time.

And last i had already paid my bill of previous month through google pay, i have attached the screenshot for your reference.
For such poor and awful service i have received in last 7 days i want to get my sim changed from postpaid to prepaid in coming days.

I don't want your postpaid service.

And last warning if you will bother me further i will go public and tell the world what horrible service and employees you have hired.

I had filed this complain longtime back that i want to change my sim from postpaid to prepaid and i had visited vodafone center as well but your customer care told me that it cant be change and i have to use atleast 3 months.
Inspite of receiving such horrible service you guys are giving another headache.

Please confirm me on this mail and ask your customer service to be more transparent and helpful instead of decisiveness.

Regards
Shrestha misra

Dear sir/madam,

My name is pravin, staying in jogeshwari east mumbai, in my family, we have 5 vodafone connection, my sel[censored]sing 2 vodafone sim as primary and secondary, every 3 month i do recharge of 509/- on each number.

I have network problem, in my residence, my call is disconnected sometimes, and in another situation i am not able to make any call because of low network range, as well as can't access internet which give me.0.5 kbps speed on 4g sim i pay for internet to internet service provider at my location there is no use of vodafone sim, i am planning to port my all number to other operators, i am tired of calling and complainting to vodafone about this issue but no one taking any action, when i raised the complaints, vodafone customer care close my raised ticket without providing solutions.

I have registered first complaint last year 2018 (Reg no is [protected]). Again i raised the complaints several time, from last 3 month july-aug-sep 2019 i made complaint like this. I got the call from vodafone executives regarding this and they accept this is network issue which i am having its from vodafones end, and they will implement new network tower in my location also they had gave me last timeline of 28 sep 2019, still nothing done from vodafone ends.

So this is the final letter/ attempt to continue with the connection. Please escalate and do the necessary steps to solve my problem as early as possible, or we have other choice of mobile network operators.

Vodafone complaint number
[protected]
[protected]
[protected]

Regard's
Pravin goud

My name is amirtha pandian & my mobile no is [protected]. I want to give complain against vodafone retention team & their customer care team. I generated a porting code vt341563 on 12 sep 2019 to port out from vodafone. I received a call from vodafone team asking not to port out & in lieu of that they will provide waiver on my bill amount which was calculated excessively without my knowledge. When i was asking him about the waiver confirmation, he asked me to check the bill amount in my vodafone app. But the bill amount not reflected any waiver. Today 27 sep 2019 due date for my bill, i made a call to 198 to complain on their telephonic customer care, they told me that it was a wrong commitment & they can not provide me waiver & asked me to wait for atleast 24 hours to give some resolution. Really it is a big cheating & fraud done by vodafone team. & i will suggest people to avoid vodafone.

This is related to postpaid to prepaid migration of my number [protected] which started from september 10, 2019. As per the norms, i have put up several requests with the customer care and also submitted the relevant documents thrice to the store regarding my number's postpaid to prepaid migration but till date there has been no update. Every time i visit the store they ask me to pay some amount to clear the unbilled outstanding and similarly i log a request with the customer care regarding the same, but the service requests gets closed without any update. The store is very far away from my house and to travel to the same, i nearly have to spend around rs 300 round trip in a cab along with the unbilled amount which they ask me to pay every time but it has been now more than 3 weeks now that the issue remains unresolved. I have repeatedly logged complaints with vodafone customer care and every time they provide em a new service request number but after a 1-2 days they get closed without even informing me about any update. Being a customer with this company for the past 11 years, i never expected such behavior from them and they don't even tend to understand that. The company does not even value the customer relationship and seems like they have been cheating me by increasing the unbilled amount every time and by asking me to pay more and more. I need a quick resolution on this as i am in great dilemma that what exactly is being done with self attested documents which i need to re-submit again and again. Even after complaining to their appellate desk did not help me anyway. There has been no responses to my emails which i have sent to them and the maharashtra vodafone care. Kindly look into this urgently and provide a solution to me. I have attached the screenshots of the list of complaints which i have logged till date.

Its very dissapointed from vodafone india.
Last 30 days im suffering from same issue there customer care agent is also useless. Customer care agents only taking complaint but no proper solution.
Today again too hard network issue by vodafone, again they took by complaint and gave me [protected] this complaint number
Every time they are steps up their level of customer dissatisfaction worst and pathetic service by vodafone.

So kindly those who are customer of vodafone plzz port your network in someother but don't be in such
# networks.

This time im going to post this on every social media..

I know vodafone don't care if their some customers will port out.
They don't care for customer.

Dear vodafone,
I had tried to get recharge for mob no[protected] for rs.299/- (Prepaid), the amount got deducted from my bank account but no recharge was done in the above mobile.
The transaction details are :
Transaction id: rici[protected]
Date: 26/09/2019
Kindly get it recharged or my money refunded immediately.

With regards
N. N. Mahato
Nn. [protected]@rediffmail.com
Mob no:[protected]
[protected]

Hi! I have never ever subscribed to any plans but for god's sake i have been trying to reach the customer care which is really impossible via call! I have been texting the damn "stop" msgs as per instructions but it gets reactivated without my knowledge and u guys keep deducting 21 rs every single time n its been like 200+ rs been deducted from my balance! Please solve the damn issue!

I would like to make a request to deactivate my current all mobile number subscription. My personal reason is that i would no longer use the service your network has a lot of problem because of this. I would glad to submit all the requirements you will be needing to process my request and would like to inform you that all of the remaining due balance i incur from the time being will also be paid. Hoping for your kind feedback soon.

Hello my name is ramesh ahuja and i'm 80 year old. I am using your vodafone service since past 16 years and never have a bill's gone beyond 700. But in the month of july i received a bill to the fund of 8800 for dome international spam message as confirmed by the vodafone store. Now the bill stands at 11k without me using the phone from past 3 months. If you see the phone records they say only 2 calls were made that shows the usage. Now on top of that i have started getting threatening calls from collections which in itself is illegal. Your executive has even visited my place twice and started abusing me. Kindly look into it

Dear vodafone team,

I am having a lot of problem to porting my mobile no [protected],
I have paid my all my bills& i have to pay more than my bill amount.
And your customer crevice is not helping me& i have to porting mo mob no any cost. I have already given all the document required for porting. For this related problem plz call me from vodafone customer care, my mobile no is [protected]

I am user of a vodafone cell no since y2003.in earlier communication i have provided adequate attachements (Sms, mails) as proof which actually vodafone should have on its system to cross-check. But gallery person said that this number belonged to xyz from[protected]. Here i want to say that, i have been recharging this number from various platforms like retailer, netbanking, paytm, phonepay, mobikwik since then till 14-sep-2019. I have not yet recieved any sms, mail or call from vodafone for any changes done. Also i am using still this number for incoming and outgoing since y2003. Nobody has called this number to enquire about xyz.

Visited gallery on[protected] to resolve the name change issue. I had balance of rs 33 on the sim card of last week which avoided to speak upon or credit back. Here i was provided a new sim as resolution with rs 249 recharge. Here i feel sad that their were no cross check to check rightful owner of [protected] as your system till then showed was shrikant. Very easily i was provided new sim. Any other person beyond me, he or she could this way procure new sim. I hope you understand what my fear is

I am user of a vodafone cell no since y2003.in earlier communication i have provided adequate attachements (Sms, mails) as proof which actually vodafone should have on its system to cross-check. But gallery person said that this number belonged to xyz from[protected]. Here i want to say that, i have been recharging this number from various platforms like retailer, netbanking, paytm, phonepay, mobikwik since then till 14-sep-2019. I have not yet recieved any sms, mail or call from vodafone for any changes done. Also i am using still this number for incoming and outgoing since y2003. Nobody has called this number to enquire about xyz.

Vodafone service request number [protected]

I m not login in my account in my vodafone main site so how i can seen my account detail like deducted my balace in which number not able now to know about my call details plss fix it i was talk many time with vodafone exacutive but not guide me property very disapointed with vodafone i m 20 years old customer of vodafone plss fix my problem

Hi sir,
I want full details of this number [protected] this is the number
[protected] to[protected] to my mail i’d this is very important send to my mail i’d please send me the details it was important of my life please please help me very very important to me please send me the call history if you don’t send too dangerous my position i don’t have another to collect the details of this number please sir or madam please

Over last 3 months, i have received atleast 30 calls regarding due payment of an erstwhile colleague of mine which was a nepali resident and has left india around 3 months back and with whom i am not in contact with anymore.
Even after telling this to your customer care personnel it has not been taken into consideration. I had taken this issue with customer care but to no avail.
Also the behavior of the customer care representatives is very rude, short of abusing they have said everything. They even threatened to disconnect my connection.

Myself bhushan naukarkar [protected] given doc in vodafone care along with application to convert postpaid to prepaid on 9th sept and it is still not get converted. I already purchased data plan of vodafone prepaid of rs500 along with the new prepaid sim. And postpaid connection getting network continuously. After 15 days and after 4-5 complaints on 198, i still don't get my prepaid connection.
Please help. A

I am happy to get rid of vodafone and have ported out to airtel i wish your company closes down soon your customer care is crappy you should remove care out of the words customer care as i was told i paid you guys extra my bill was 588 but i paid 1000 i tried calling up the ivr never geta me connected to postpaid i have sent an email the woman called me up she said i will follow up with you and she never called back you guys have screwed my brains since the day i put a port out request i want a total refund of 1000 back and i want a bill waiver for the mental pain you people have caused me

Dear sir/madam,
Sub: regarding, vodafone customer care not taking my complaint.
Mobile number : [protected]

20.09.2019 at 10.44 am:
I raised a complaint about for making a call it asking to recharge but i already have an unlimited plan. And also if i have balance sometimes it takes an amount from main account for a call charges even for a normal local call but i have the unlimited plan.
Customer care response: yes it taking amount for the call but you made a video call for that amount is deducted.
From my side response: i said i never did video call i only made a normal voice call and i checked my history too its voice only. And also receiver person having keypad phone so there s no chance of video call. And i asked why sometimes i can't able to make a call even if i'm having an unlimited plan.
Customer care response: k sir we will check that both. I will make a call back request after the complaint resolved.

So three days went no call i received from vodafone about the complaint and no call back i received from vodafone. Sir/madam i think u can able to hear the call audio (While speaking to customer care) please hear that for a clear understanding of what happened you will get to know.

And today
24.09.2019 at 10.59 am: i called to customer care and again i explained to another person. Because again i can't able to make a call it asking to recharge but i have an unlimited plan. If i do recharge it taking an amount from the main account for normal local number audio call only (Screenshot is attached). And customer care telling you are making a video call they are not accepting what i am telling (Screen recorder copy is attached for proof of i am making a normal audio call only for that also it ask to recharge).

They are not registring my complaint please hear a conversion for proof. I[censored] want i will send the conversation record also.

They must take my complaint and informed about this to the service team but not done. See i dnt want any refund please clear the issue first.

1. What the action you will take for the issue i raised about customer care person?
2. And will the action you take for not accepting my complaint?
3. What the action you will take for the complaint i raised in 20.09.2019 but no response?
4. What the action you will take the customer care person doesn't give any choice how do i resolve my problem and where i can contact my further (Even i asked they telling this is not an issue.. Taking my amount is not an issue??... Asking to recharge even i have an unlimited plan is not an issue??... I'm telling i made an audio call only i show my call history and even receiver call history too but you are telling video call is not an issue???

Download the attachment for details:
(Cant able to add attachments in the mail if you want for reference i will provide give me another source to send it)
1. See the screen recorder i'm trying make a normal audio call but its asking to recharge even i have an unlimited call plan. See clear im trying to make an audio call to normal local number only (But your customer care not in a position to hear what i am saying. They think they know everything... It's the very very bad response i have seen until now please hear conversation history you will get to know correctly.)
2. See the call summary details you deducted 2.40rupees for 3minutes its normal call cost & see the call history in my mobile to its normal audio call only.

Consider as a serious issue and reply as soon as possible thank you

Since 4 days my postpaid sim is not working, after receiving a mesg from vodafone saying that my verification was done negative and to contact vodafone office near me to re-verification.

I submitted my documents for the same, then i had a live chat with two representatives, sent them a mail stating my problem... But till now nothing happened. This is really the worst service i have ever seen

I have made payment of rs.622.54 vide transaction id s471510 through website by using union bank of india's debit card on[protected] at 16.49 pm.

I am followingup for update my payment details at vodafone customer care, but till date my payment not updated in vodafone and continuous payment reminder coming inspite of payment made to them vide above reference id.

I have sent mail to its ceo along with all correspondence...