Vodafone India Complaints & Reviews

Horrible service by vodaphone. They are charging extra 3 days while switching from post paid to prepaid account. Trai must look into the issue. If they start billing from first day and why taking 3 days to process the account, it's frustrating and a fraud.

Second fraud, they are forcing for only selected payment, it should be more than 249, 495, 1699.

Vodaphone running a fraud in india.

3 fraud - now they are asking only for cash payment.

Hi team,

I am a resident of a block, ashok vihar, phase - 1, delhi. The tower in my locality was decommissioned on 1 st july 2019. I have been writing so many mails and filing complaints about it to vodafone from last 2 months but i haven't heard from you. I am facing a lot of network trouble and challenge in making or attending any calls or getting/sending messages.

Request you to kindly take this up on priority and do the needful asap.

Regards
Ritika mehta

I ported my bsnl number to vodafone and i came into roaming. Now when i call 59059 it aaya that number is incorrect. I have tried customer care multiple times but they don't provide any solution.
I am in trouble as it is my primary number that is used in banking. Please suggest any solution.

I am neither able to find any vodafone store near to my home where i can get any help.

On 5 of september i have got my first deduction so i called up custome care and refunded thn next day again deduction happend so i called again and ask for refund and said tht stop all auto deductions services, so thy deactivated services which is accidentally done. And said it will b refunded in 24 hours, but still i didnt get tht amount, i called custom care on next day but thy r saying tht we r unable to refund cos system isn't allowed to do after 24 hours. But i alredy called before,
Within 24 hours

I made a recharge to a voda number [protected] it was my previous no that is not in use.. I recharged via paytm no [protected].. Reference i'd [protected] for a amount of 399. Wanted a refund on the same looking forward for s quick response from the company.. As number is not in use.. So kindly take the request for refund.. Hope u will help me out asap

Dear sir
Meri shop karnal me jo ki
The batra manan enterprises
Ke nam se h
Mera distributor mr sunny ji [protected] h or yaha ke officer mr varun ji [protected] h
July month me scheme di gae thi
148 frc par claim - 100 rs
248 frc par claim - 200 rs
495 frc par claim - 300 rs
Jo ki 3 mnp par tha
Maine is month me 3 mnp 148+495+495 ki thi
Jiska claim 700 rs banta h
Mera ye claim nahi aaya h
Na to distributor claim provide karva rahe h or na hi varun ji phone utha rahe h
Pls help me
Dhiraj batra
[protected]
Flexi no [protected]

Hi team

Actually recently i bought a postpaid sim [protected] which is already been verified by the vodafone executive but 2 days back i got a message that my verification is not completed. I called the customer support number 199 they told me they will send executive in next 48hrs but today i am not able to call anyone because they stopped my outgoing services and when i call the support once again they are saying the same thing... Like your verification will take 48hr.

First thing i am not a prepaid customer and paying huge money as compare to your other prepaid plans but not satisfied with this kind of services

Please solve my issue as soon as possible otherwise i will take legal action againt you and such verification process should be completed before the activation.

Regards
Jeewan

Mob no. [protected]
I have made 2 recharges of validity today for 20 and 24 rupees.
But i get validity extended only for one.

Customer care executive telling that only one validity is valid. I wan totally unknown to the condition before l,
So i requested a reverse as the amount deducted from my main account but they refused.

This is a clear case of cheating.

Last 2 mnths set my vodafone hellotune services. They deducted the money frm my balence bt the hellotune never worked. Normal ring ho rahi hai...

5 times maine complain kiya magar kuch change nehi hua... They said thik ho jayega ya fir senior executive k pass call forwrd kar rahi hu magar no. Response.

Vodafone cheated with me. I want my money back.

Hi

From past one month, i am trying to port my number but vodafone has blocked messages to 1900. I have recorded there calls also. They are harassing and saying that you cannot as you need permission from us which is very stupid. There network is stupid. Sometimes i am stuck and the phone does not work.
I want to lodge a complain aginst them.

I have to change to a better network for my own security. It is difficult to stay connected

I was requested for add on data pack 2gb 3g pack on 3rd sept2019
Hi, we have processed your request for activation of offer vmc_vl 149_3gb_2g - rc 149 y effective from 3-sep-2019 10:28:38 pm on your vodafone number [protected]. Happy to help!

But service was not working later i called complained service not working later i received one message
Hello. We've stopped 3g provisioning offer (Payg) service for you on 03/09/2019 22:33:57. To check your current plan, dial *111# (Tollfree). Happy to help!

What the hell!! Why the bloody agent deactivate the 3g account.

Again i received new message
2gb 3g-4g data pack @ rs149/month has been deactivated on your vodafone mobile. To check your new data quota & current usage or to buy more data, log in to myvodafone app (WWW.vodafone.in/o7)

Again new message
Hello! Your vmc_vl 149_3gb_2g - rc 149 y has been activated for you from 03/09/2019 22:33:57. Find more of such exiciting offers on the myvodafone app (HTTP://m.vodafone.in/vfapp).

Again i called data service issue
Agent activated
Hello. We've stopped vmc_vl 149_3gb_2g - rc 149 y service for you on 04/09/2019 08:42:52. To check your current plan, dial *111# (Tollfree). Happy to help!

Again new message
Hi, your postpaid products related request dated 04-sep-2019 08:40:40 am with reference no. C004-[protected] has been registered. Request will be processed by 04-sep-2019 09:12:38 am. Happy to help!

Again new message
Hi, we have processed your request for de-activation of offer vmc_vl 149_3gb_2g - rc 149 y effective from 4-sep-2019 08:40:42 am on your vodafone number [protected]. Happy to help!

And they stopped working and my number got disconnected for few minutes... After all basic troubleshooting it got work

Again i called 04th sep complained some lady floor supervisor divya or supriya i couldn't recollect the name, she unfit for that job she talks like agent level only...

Again late night i called even called customer care says same basic troubleshooting steps he doesn't know what i'm saying what issue which facing.

Today[protected] called customer care agent logged one more complaint
Hi, your complaint dated 05-sep-2019 08:17:01 am with reference no. C004-[protected] has been registered. We assure resolution by 07-sep-2019 06:00:00 pm. Happy to help!

Says that technical team will connect within 48hrs! What the crap.!!!

Again i called i got same floor supervisor lady divya or supriya not exactly known, now new story payment pending and send message act 3g to 199

U know what # response i received

Hello! The requested 3g service is not available with bb. For bb 3g plans, please visit our website WWW.vodafone.in.

I work from home depend upon ur vodafone data network...

For last three days my office work under hold and i loss of 3rd days salary of 3000rs who will bare for it..

And giving false promotion.. Ur ivr says pay bill recharge check ur data usage from my vodafone app without internet for link call or sms..

But ur customer care says with internet only my vodafone app to works..
What kind of service u providing for consumers for long term.

Check my payment history long term from vodafone, but still pathetic service..

Plz hire some graduated educated ppl, but ur customer care exe doesn't understand the problem

I demand an compensation i have all the recording messages, i'll log complaint in consumer forum on this

Respected sir/madam,
I have paid rs1475.68 on the month of august2019 and my monthly package is of rs299 because i have dowloaded a music app which vas been downloaded bymistakely from my phone yet i have paid all the charges and closed the oustanding payments of rs1475. Therefore again this month vodafone has been charged me of rs 1561. Which has been wrongly placed in my name and when m generating complain they are again saying i have downloaded app which i hav been not. So do not gve any wrong coments to any wrong peopele i will only pay amy package amount. Therefore request you to cancel the huge amount which have been generated wrongly on my name.

Thankyou,

Tanya aakash panchal

I went on 17 aug, 2019 on vodafone gallery thane for post paid to prepaid. I paid 165 rs extra and new prepaid card rs.254 but not done my no post paid to prepaid, for 17 aug i went to gallary 4 time but till date not convert my no. I give online complaint but not solve it recently i went to gallary on 3 rd sep i paid again rs.85 they told me the no will be convert within 48 hrs. But till date my is not converted.. My no. Is [protected]

Hi,

I got my mobile damaged while attending a call in office on 29th april 2019. Since the mobile is covered under insurance provided by red shield through “new india assurance company”, i raised a claim under claim no. [protected] on 29th april 2019. Due to some personal reasons i was out of town and not assessable to documents required for claim, my 1st claim was not processed.

After speaking to customer care, i was instructed to raise new claim (Claim no. [protected]) which is done on[protected]. After raising the claim, all the documents required for claim is submitted with the clarification to [protected]@dsspro.in.

Now the second claim is rejected by “new india assurance company” due to non-submission of repairs bill of 1st claim. I hereby want to clarify that there is no repairs done in 1st claim, 2nd claim is done to reimburse 1st claim only.

Hope you may reopen my 1st claim or process the 2nd claim.

Regards
Shubham agnihotri
Contact - [protected]

I want to port my vodafone number. So i tried to to send port message from my vodafone number to 1900. But always getting an error message "failed to send message".
I have been trying to send this port message since almost a month now. Still the same issue.
I got to know that the vodafone company is blocking the customers from sending the port message so that the customers stay with the vodafone.
But i need to port out of vodafone.

Dear team,

I am writing you this complain behalf of your land user mrs. Laxmi devi, there your vodafone tower is situated and also i am also attaching with full address for your better understanding.

Mrs. Lakshmi devi
W/o - banshidhar choudhary
R/o at+ post - babhani bhelwa
Via - supaul, ps - gamhariya
District - madhepura
Bihar-852131
Cell - [protected]

So, our concern is related to august -19 rent which is we didn't received yet.

Kindly take a look once and update asap.

Also i had tried to call/mail you on below mentioned contact number but noone picked-up.

Cell - ‭+[protected]‬
Cell - ‭+[protected]‬
Businesssupport.[protected]@vodafone.com,
Communication.[protected]@vodafone.com.

I have taken international roaming services in the starting in end of april for 14 days and same was closed in may 1 week. The company has taken rs.3000 security deposit which is to be returned post surrendering vodafone international services. But this never happened. I am following up for my money since then but they are not returning it and keep on adjusting against my upcoming bills. I demand my refund of deposit along with interest on amount for the period the money is not refunded to me. Further, i want compensation for the inconvenience caused to me. The company is just cheating and sitting on client's deposit. Money is nvere returned.

I opted a family plan of ₹749 from vodafone. This includes a data of 120 gb for 3 nos.
Internet is not working on my associate nos. For which i lodged a complaint to vodafone for this on 28aug19, is still not resolved. Chasing them daily on this but they are prolonging.

Moreover, sending false messages that it is worked upon.

Kindly help me.
🙏

I ported my vodafone postpaid number to prepaid & the executive told me that it will get activated within 3 days and i came into roaming. Now when i call 59059 it says that number is temporarily withdrawn & to contact customer care. I have tried customer care multiple times but they don't provide any solution. Also arranged my friend to visit borivali west, mumbai vodafone store but no proper guidance provided.
I am in trouble as it is my primary number that is used in banking. Please suggest any solution.

I am neither able to find any vodafone store near to my home where i can get any help.

I had 4 family nos of vodafone
( [protected]/[protected]/[protected]/[protected])
On 04th-july-19 i want to recharge my mothers vodafone no [protected] of 399 for 84 days but wrongly recharged my no [protected],
My nos validity was not expired and i was recharged it on 13th july and must be time more than 30 days to finish its validity, i call customer care but they refuse to help they said once it is done we can't do anything.
Please retrieve this transaction or extend my validity
Thank you
Chetan [protected]