Vodafone India Complaints & Reviews

My name is naval kishor, user of one mobile no [protected] which i got ported from vodafone to airtel. At the time of port, i paid my vodafone bills twice, and after port i got the confirmation from vodafone customer care that i will receive the refund in the form of cheque. But on the other hand, i have been receiving many calls and emails for payment of rs. 561.00. I explained on calls and shared the proofs of payment and explained that i have no amount due rather i will receive refund.
Even after raising issue to customer care, i at last wrote to grievance department after receiving an email threatening me for legal actions. After email, i received an call and the vodafone executive, ekta, apologized and promised that i will not be receiving any calls or emails on the same. However, it is not yet stopped, i again received email on 27th aug regarding legal actions for not making payment of rs. 561.00.
This is now getting unbearable. I don't how would they stop, so now i am finally writing to consumer forum to get solution over it.

Dear sir/madam,
All the time iam facing the same issue in vodafone network, barring service activating in my present number which i’m using from 4+ years (Titanium customer) if i didn’t pay that alternate number bill. Why you people are barring my current number for not paying another number? All the outstanding amount i cleared in my present number, but i can’t able to call or use net connection, i called to customer care to know the status of barring, they simply telling, some dues are pending thats y barring activated in ur number sir once you cleared automatically barring will be deactivated like that once i clear the payment also the same issues continue, again and again i called to know the status, that time they telling sir your using another number in your name know sir, in that number dues are not yet clear once payment done only this number barring will be deactivated. Iam really upset about your service, wrong information providing by all the side. Just pls be frank to say sir that you clear all the mobile bills in your name only we have to clear barring service like that. Worst... I never face this type of issue in any network. Now i cleared all the vodafone mobile number bills. I don’t know who will give you rights to block my number instead of another number payment. Thank u so much for your lovely service

I am vodafone prepaid mobile user no [protected]. Since from last 15 days there is no signal in my mobile. I visited vodafone customer care center rajinder nagar industrial area 4 times and submitted all my connected documents. They promised me for signals and provide me new sim every time. But still there is no signal in my mobile. I tried vodafone customercare many times but they also did not solve my problem. I asked them for their service head to talk to me, but no response. Even appelite team promised me from 5 days to resolve this issue but still zero signal.

As my money was looted from my mobile account in the name of some random game (Claimed that i internally activate it by customer care) which i can't able to find in my mobile. The customer care executive told me that it my fault to use smart phone, if i use smart phone same thing will be happens. They told me that when it get activated i will get a msg for deduction and validity and details, but when i asked that i didn't get one she replied you may have deleted it. How come i can delete it without receiving it. They have looted 80 rs from my account now i want to port from vodafone to other network i can't able to send port msg to 1900. I tried to send to 1900 instead it's going to 900 and got failed. No response from vodafone customer care... Nice keep it up

I am a vodafone customer having my mobile no. [protected]. I am facing a wrong amount of deduction by the company from my main balance while i am on international roaming on 08.08.2019 of rs. 200, on 11.08.2019 of rs. 100 and on 18.08.2019 of rs. 500. After when i am registering my complaints on the company portal they said they deducted the balance because i received a call in international roaming but on all the said date i didn't get any call on my no. So company making me a fool and when i am asking the details they are not provide any geniune reason for this deduction.

I want my money back. & assurance from the company that they will not do such miistake in future with me.

It's not even a month i have bought the number and facing so many problems. No network coverage anywhere wherever i go. No internet no calls nothing. I have complaint multiple times for this but no action has been taken so far. Kindly resolve the issue now it's really frustrating now. I am facing this issue everywhere and everytime. Nobody is responding regarding this complaint. Even i was given wrong information before buying a sim card. Everybody in your organization is misleading the client. Do look this matter as part and get the problem resolve.

I recharged of rs 199 and my accessfee cut is 168.64 and get is 30 rs then my balance is 1.50 why access fee is cut?
Vodafone your service is very slow compair to jio hence i canvert my vodafone sim int jio
At least jio not cut the access fee then why you cut it i post my complete beacause i recharged of rs 199 for by bussness work when i call you said balance is far low please reachage again

I sent the message on 3 August for the bill but till now I have not received the details of my Vodafone bill, nor have I received the mail on my mail and your service center people never give a correct answer and after that I have 23 august I had messaged the bill of 2 months on, to which no response has been received, please help me as soon as possible.

Hi,
I was a Vodafone Postpaid Customer and using service from more than a month. On 15th of Aug my sim card showed defected hence it is not in use from that day only and same has been informed to Vodafone by email. Asked them to deactivate the services as i am not using this sim and convert this into prepaid connection, I will pay my outstanding amount.
After a telephonic conversation by one of Customer care executive, She assisted me in written (Email) to visit any Vodafone store nearby you and pay outstanding amount 600 /- which was current bill of month of Aug then you can convert connection into prepaid.
As suggested by her i went to one of Vodafone Store placed in Sector 22 Gurgaon, They informed that you have to visit only main store placed in Ansal plaza (On email it was clearly mentioned that you can visit any vodafone store) When i went to Ansal Plaza and i asked them to close the connection and i do not want to use it any more. They said you have to pay outstanding 600/- and the bill generated till now 499/- and 7 days advance payment.
My bill cycle started from 23rd and i have to pay till 11th of next month i.e last day to pay.

I don't understand when my Sim was not in use after 15th of Aug and i have used this for 23rd to 15th of Aug then why i need to pay 600 /- for last month and 499 for next month and 7 days advance payment.
I was trying to convert it into Prepaid but sorry now i cant bear the loss for long even can't handle a rude behavior by the store executives.
Not expecting any solution from you guys as it 's being 15 days to raised a complain still you are making fool.
Thanks

I recently recharged my mobile number with a 245 rs full talk-time recharge.
Few days into the recharge a couple of 'know your videos' and 'caller tune' value added services got activated without my initiation and the amount got deducted from my balance amount.
I noticed the message and de-activated the value added services which got de-activated within 30 mins.
However, the amount deducted from pre-paid balance is not refunded.

Please look into the matter and the appropriate re-reimbursement for the same immediately.

I want to change my corporate postpaid plan for this number when i am calling 199 getting a msg to call 55666 for corporate number. When i am trying to call that number after i hear the ivr when they tell me select option the phone is getting disconnected. Please get in touch with us and let me know the plans and procedure to change my plan.
Please provide a alternate number to get in touch....

Port message not sent from my vodafone number [protected]. When i contact the customer service representative they will says you wait some time after that your msg hs been sent. They will deduct my account balance when i call a toll free number when i contact the customer service representative they will says this is a tolled number so i want to port my number.

My phone number of [protected] is having network problem for last one week. And I am trying to contact your customer care for 2 days.and there is no response at all. It really shows how irresponsible you guys are. I am not able to use mobile data and other services from yesterday night.atleast you guys should solve these problems and I really need to get ported tonl airtel network

I've been a Vodafone user since 2012. I am travelling on an international trip, and activated the i-roaming pack (INR2695 for 4 days) today morning, since I'll have business calls to make.
3 minutes into a call, my line cuts off due to low balance. I burnt through INR 250 rupees despite having a roaming pack which gives me 120 mins free per day. I recharged for INR1000 talktime because the call was important and I couldn't miss it. That got burnt through in ~12 mins.
Getting through customer care for Vodafone is an absolute nightmare, and I've spent two-three hours on hold, and listening to Vodafone advertising itself as a caller tune. I finally managed to get through to them twice, and while both said a complaint has been raised and I'd get a confirmation sms, nothing happened. The website indicates there is no complaint raised for my number, and i never received any SMS.
Pathetic, making customer support so horrible to navigate so that people would give up. After 7 years, actively thinking of shifting to a service that 1) does not defraud its customers through illegally charging for calls, and 2) does not treat customers like cattle

Sir,
I have an vodafone sim in used condition as a number [protected]
But currently i have using this number only. I have another number vodafone
[protected]. But i dont need to use that number. Because that sim was
Recently changed to vodafone operator (Tata docomo to vodafone).
Now i have some issues, regarding the [protected]. I need to
Use this sim [protected] instead of [protected]. But without blocking
The sim how can i divert all messages and phone calls
Because i cannot divert to these calls because o[censored]r vodafone rules and regualtions (Only six month call transaction only divert calls).
I want all calls and messages from [protected] to [protected]
So please advice me

I am a vodafone postpaid customer. Last month i upgrade my plan to 499 plan.
That time i received a waiver of rs. 117 which they shown in current bill as adjusted but they also added rs. 263 + tax as adjustment charges.
For same to ask i raised a complaint to vodafone support team using their chat room on 22nd of august 2019. On that complaint they replied that "issue will get resolved in 24 hrs". Which is won't happened, so i contact them again twice they said it will get resolved dont worry.

Today on 28th august 2019, when i checked status of that complaint i found that without any solution they have marked that complaint closed.

Is this a way vodafone work?
If someone ask them to start new service they do it immediately because they are getting money, but if someone asked for wrongly charged money they won't bother it, they just neglect it.

Shame on you guys, shame on saying world's leading telecom service provider.

My complaint number is
C004-[protected]

Hi. [protected] this is my mobile phone number and my telecom provider is vodafone india. I am using daily 1.5gb internet pack. Am staying in katriguppe, bangalore and in my area the 4g vodafone internet speed is too low and fluctuating. I have complained about the slow internet speed to the customer care and the complaint is not being addressed properly and its not resolved. I called customer care and checked about it and they told that vodafone and idea is merging so the problem will be there for some time but he never mentioned about the time till when its going to be like this. Also he told me to change the mobile network to idea in settings which i tried but i couldn't get idea option in the list. Vodafone is charging amount for the internet service and its not providing 4g speed and no information provided for customer about other problems or fixes they are doing. If they have issues or problems then why are they charging the amount for the slow internet speed? They are charging for 4g packs and not providing the actual 4g. I am getting 3kb/sec. Is this 4g speed? If this is the case then they should refund the amount or be transparent in their plans. If necessary action is not taken and if this is not resolved then will go to twitter, fb and other social networking sites and expose the issues with proofs and will take it forward from here to court or higher authority.

I have been recently charged rs. 50 automatically from my prepaid number without my authorization or confirmation.
Such activities have happened frequently before as well and i had chosen to ignore them quite a few times.
Please disallow such automatic transactions which deduct the balance without permission
Additionally kindly look into the matter and provide me with the appropriate compensation.

Wrongly billing even after activation of International roaming pack. Billing amount Rs. 40, 278 /-. I had visited to South Africa on 6th June 2019 before starting of journey i had activated international roaming facility through my vodafone app for which i had received confirmation of activation of service (international roaming). But after reaching to Seychelles i had received network for half an hour later I switched off the phone & proceed to further flight to Johnsburg. Later after reaching to Johnsburg I dint received signal. So I contacted my representative who was in India & asked to visit Vodafone store Dombivli (W) on 7th June 2019 at time we came to know service for international roaming is not activated in system even after I had received confirmation from Vodafone through SMS for activation & have an unbilled amount of Approx Rs. 27000 /-. As of now my outgoing facility has been deactivated stating exceed of credit limit.

Balance deduction
Vodafone is illegally deducting the phone balance of rs.
45/- for so called dnld dwap without any notice or
Without pre information from the system or company

Today my balance deducted by ₹45 on my vodafone account and while checking last deduction i got to know following thing..
Dnld_dwap_com0045_ppu_cpu05687001
Don't know why it was deducted and happened.

I known this last activities from
*111#. I dont know what is this? And i did not sent any
Requeste for service. So sir i want refund my balance

Please do needful