Vodafone India Complaints & Reviews

Myself bhushan naukarkar [protected] given doc in vodafone care along with application to convert postpaid to prepaid on 9th sept and it is still not get converted. I already purchased data plan of vodafone prepaid of rs500 along with the new prepaid sim. And postpaid connection getting network continuously. After 15 days and after 4-5 complaints on 198, i still don't get my prepaid connection.
Please help. A

I am happy to get rid of vodafone and have ported out to airtel i wish your company closes down soon your customer care is crappy you should remove care out of the words customer care as i was told i paid you guys extra my bill was 588 but i paid 1000 i tried calling up the ivr never geta me connected to postpaid i have sent an email the woman called me up she said i will follow up with you and she never called back you guys have screwed my brains since the day i put a port out request i want a total refund of 1000 back and i want a bill waiver for the mental pain you people have caused me

Dear sir/madam,
Sub: regarding, vodafone customer care not taking my complaint.
Mobile number : [protected]

20.09.2019 at 10.44 am:
I raised a complaint about for making a call it asking to recharge but i already have an unlimited plan. And also if i have balance sometimes it takes an amount from main account for a call charges even for a normal local call but i have the unlimited plan.
Customer care response: yes it taking amount for the call but you made a video call for that amount is deducted.
From my side response: i said i never did video call i only made a normal voice call and i checked my history too its voice only. And also receiver person having keypad phone so there s no chance of video call. And i asked why sometimes i can't able to make a call even if i'm having an unlimited plan.
Customer care response: k sir we will check that both. I will make a call back request after the complaint resolved.

So three days went no call i received from vodafone about the complaint and no call back i received from vodafone. Sir/madam i think u can able to hear the call audio (While speaking to customer care) please hear that for a clear understanding of what happened you will get to know.

And today
24.09.2019 at 10.59 am: i called to customer care and again i explained to another person. Because again i can't able to make a call it asking to recharge but i have an unlimited plan. If i do recharge it taking an amount from the main account for normal local number audio call only (Screenshot is attached). And customer care telling you are making a video call they are not accepting what i am telling (Screen recorder copy is attached for proof of i am making a normal audio call only for that also it ask to recharge).

They are not registring my complaint please hear a conversion for proof. I[censored] want i will send the conversation record also.

They must take my complaint and informed about this to the service team but not done. See i dnt want any refund please clear the issue first.

1. What the action you will take for the issue i raised about customer care person?
2. And will the action you take for not accepting my complaint?
3. What the action you will take for the complaint i raised in 20.09.2019 but no response?
4. What the action you will take the customer care person doesn't give any choice how do i resolve my problem and where i can contact my further (Even i asked they telling this is not an issue.. Taking my amount is not an issue??... Asking to recharge even i have an unlimited plan is not an issue??... I'm telling i made an audio call only i show my call history and even receiver call history too but you are telling video call is not an issue???

Download the attachment for details:
(Cant able to add attachments in the mail if you want for reference i will provide give me another source to send it)
1. See the screen recorder i'm trying make a normal audio call but its asking to recharge even i have an unlimited call plan. See clear im trying to make an audio call to normal local number only (But your customer care not in a position to hear what i am saying. They think they know everything... It's the very very bad response i have seen until now please hear conversation history you will get to know correctly.)
2. See the call summary details you deducted 2.40rupees for 3minutes its normal call cost & see the call history in my mobile to its normal audio call only.

Consider as a serious issue and reply as soon as possible thank you

Since 4 days my postpaid sim is not working, after receiving a mesg from vodafone saying that my verification was done negative and to contact vodafone office near me to re-verification.

I submitted my documents for the same, then i had a live chat with two representatives, sent them a mail stating my problem... But till now nothing happened. This is really the worst service i have ever seen

I have made payment of rs.622.54 vide transaction id s471510 through website by using union bank of india's debit card on[protected] at 16.49 pm.

I am followingup for update my payment details at vodafone customer care, but till date my payment not updated in vodafone and continuous payment reminder coming inspite of payment made to them vide above reference id.

I have sent mail to its ceo along with all correspondence...

I am facing a lot of issues regarding the bill amount on [protected], [protected]. We have already paid the bill but still, we are notified regarding the bill amount every now and then. Also, the number [protected] is showing as inactive on the system of the customer care which is not being resolved till date. I strongly condemn on this and also there are a hell lot of issues which is being faced.

See this problem & resolve this matter please. Why & what is the access fee.

Hello! Recharge of rs.45 on 22/09/19 is successful. Talktime recd rs.2.38. Gst chgd rs.6.86, access fee rs.35.76. New bal rs.16.72. Additional benefits to follow. Congratulations! You are now eligible for extra rewards on your recharge! Dial *999# or click bit. Ly/voda_mer within 72hours of recharge to claim reward.

I'm a vodafone customer (No. [protected]) and i'm facing problems;

1) very bad network problems not able to make calls as i can't hear properly

2) not getting internet

3) no tower

4) i'm not able to talk to customer care now as not able to hear

5) when im able to talk they are not solving my network issues wen i called they said they will resolve my problem but no proper response because of this i will change vodafone services i want network issue to be solved

Very bad services and very bad response before vodafone had good name that's why i bought vodafone sim i think i had made a mistake by seeing ur response now to customer

I am receiving unwanted flash messages from vodafone on tambo a1800 which is a keypad phone and not a smartphone. I have browsed a lot of searches' results but everywhere it the solution via vodafone services is given for smartphones only. Every time the flash message appears and 3 rupees is deducted from my account. The vodafone customer service is also not cooperating with us. The customer service executive says that the subscriber has sent a lot of messages to a number which the executive cannot disclose to the subscriber. Even after visiting the vodafone local service centers, and doing all the text messages from the cellphone such as stop, can flash, etc to various numbers; the flash messages are not stopping. I require immediate resolution.

Complaint
Grievance details : calling number : [protected] mobile / landline number (In which the problem persist) : [protected] connection type : post paid complaint number : not provided activate plan :rs. 249/- rs 99 /- (Extra charged) issue : consume called her to lodge a complaint against the mentioned company as he stated here that he has the vodafone company's issue as he state here that he company activated the plan with out informing him and they charged a more then there plan and as consumer said that they didn't say to the company to change there plan and now company said that they said and they didn't have any proof of that.. And has consumer stated here that they didn't used the number for internet still they charged... Expected : wants proper solution as soon s possible wants refund back as soon as possible
Agent remark : advised him to send a mail to the company and wait for their response... Email id : vodafonecare. [protected]@vodafoneidea.com

I have requested to close my vodafone postpaid number on 28th may 2019 next day i got call for confirmation stating it will be discontinued within 7 days. But after 10days they generated new bill for me and till the date my number is not closed. Even after raising multiple request and complaining about it they r generating bill and harassing me for payment which was generated after my closer request.
I have send multiple mails, talked to multiple executives, went to store but still my request is not processed and they are harrassing me every day for payment.
It is mistake from vodafone that the connection was not discontinued and thus bill was generated and now they are asking me to make payment for 2000 for that.

As my pack is supposed to expire tonight so i have done recharge today inspite of waiting for midnight
I was shocked when i noticed
When my pack, is valid till today why the renew pack has overwrite the existing pack due to this i get less one day validity
It is should be that you should active my pack once this pack. Is over if it happen every month it feel like cheating by hidden policy which is not ok so please make...

My name is annesan samanta. My number is [protected]. I am a vodafone postpaid user. I have complain many times to vodafone about login issue but still now they were not taking this issue as high priority. Still now they were ignoring the login issue. I am unable to login on my vodafone website from my computer also. Still now they are providing my vodafone apps only. Its my request to you please take some necessary action regarding this issue to vodafone india. I am waiting for your positive response.

श्रीमान,
मे Sumen Mondal ओर मेरा मोबाईल नंबर [protected] मे वोडाफोन का रेगुलर ग्राहक ओर मे जुलाई से वोडाफोन कस्टमर केअर कॉल कर के शिकायत किया, मेरा एक लोकेशन मे नेट नही चल रहै, वोडाफोन कस्टमर केअर से शिकायत दर्ज किया, 2 दिन के बाद मे वोडाफोन नेटवर्क टीम से कॉल आया और बताया 31.08.2019 को आपका नेटवर्क के प्रॉब्लम सॉल्व हो जाए । फिर भी नही सॉल्व हुआ फिर कस्टमर केअर को कॉल किया 09.09.2019 को । कस्टमर केअर से बताया कि 08 से 10 दिन के अंदर आपका प्रॉब्लम सॉल्व हो जाए गा फिर भी नही हुआ है

धन्यबाद
Sumen Mondal
[protected]

Dear Sir/Mam,
My name is Nikhil residing in Kolkata, West Bengal. Big telecom companies are starting to charge for various value added services without the approval of the customers. A few days ago it happened on my sister's mobile number of Bharti Airtel Limited's airtel mobile number and today it has happened on my Vodafone number. On speaking to the consumer representative via the complaint number I was provided with a lie that I had activated it via an sms and they cant do anything about it. It is a blatant lie because at present I am actively using another post paid number. These kind of irregular deductions are becoming a dangerous habit of these telecom companies. Please look into the matter as soon as possible.

I am Customer of Vodafone Since 8yrs. Till date I Never raised any Complaint nor Had an issue with Vodafone expect Coverage Problem which I frequently face due to that I am using Alternate Airtel Number.

This Number [protected] is my Business Number and Personnel Number as well.

Recently I travelled To Malaysia and Singapore on 21st Aug to 29th Aug 2019 and Activated Roaming.
I didn't answer Incoming calls and Use to Cut the Call. But its I am not aware or no one educated me or atleast when International roaming activated they never told me that If you Cut the Incoming Call they will bill be Rs.70/-
Even Customer Service are not aware that they arguing with me if we cut the call why will Vodafone billed.

Vodafone closed many Customer Service stores across Hyderabad which I really faced Problem finding it.

When I called Customer Care they say Go to Store. Three days I searched for stores. I went to Himayathnagar its closed. Next day went to Punjagutta Nagarjunag circle its close. Third day I went to SP road its also closed. Day4 went to SR Nagar then its Open but Lady is Vary Rude and I spoke to her just for 2min she is not even ready to explain WHY or its it written anywhere if CUT the call it will be billed.

Now its been 15days I lost my Business due to No Outgoing for my Phone I missing many calls its embarrassing and also feeling shameful.

NO ONE KNOWS IF WE CUT THE CALL IT WILL BE BILLED TILL NOW .

Please Resolve My Problem On Prioirty basis.

Now I got bill of Rs.8, 000/- approximate and My Outgoing also barred. TO check my Billing Details I have to face lot of Issues.

This is to bring your attention that i use vodafone prepaid connection since 12years.in our area the network coverage is sufficient. It always shows 4g volte and full signal.
While playing other network services it is working fine, my average network speed is always shown 500-600kbps.
But when comes to the vodafone play app it seems disgusting.
The vodafone play app is continuously buffering all the time. Whereas the other video streaming services is working fine.
So please look into the matter seriously.

Sk mijanur hossain
Mob - [protected]

Vodafone doesnt work in my area and they are not resolving the issue. Numerous complaints on email but no reply. When i call, they keep On hold and say it will be done but no response happens. This has been going down since past month.
Once I went to Delhi and network came so I tried sending SMS for porting but it failed. Normal sms went but porting one didn't. They have blocked porting code. Not replying to emails or calls. Zero network since 3 months stil paying full bill but no network.

Last month the balance in my vodafone number account was 145 rs. After 23rd aug they deduct 24 rs to increase my validity and i got the masage about that but when yesterday i checked my balance i was shocked, my balance was only 70rs instead of 121 rs.

Now when i called to customer care they said i have subscribe some link which i don't know and they deduct those charges. I did not get any message for that and when i said i want my money back they reply that they will not return any money. This is a fraud. Help me what should i do?

I have recharged of Rs.499 on dated 12th Aug, 2019 in Vodafone number thru Freecharge mobile app but still I haven't received recharge benefit or any confirmation massage. I have contacted freecharge they said recharge was successful but still I haven't received. then i have contacted vodafone they said recharge is not show. I ask refund to vodafone & freecharge for unsuccessful recharge but they both are not ready to pay. Recharge amount is debited from my account same i have share all the details like statements, screenshot to vodafone & Freecharge but they both are blame eachother.
Please do needful in this case.