Vodafone India Complaints & Reviews

In Oct 2018, I had ported from Vodafone to Airtel after clearing all my pending dues. Vodafone had confirmed that the pending dues from my end are 0 before porting went through (which must be recorded in Vodafone conversation records). In Nov 2018, I received a mail from saying a pending due of Rs 353 is there which I need to pay. I replied on the very same day that I had cleared all dues, so to verify the same and provide me with the bill of Rs 353 if I need to pay in case of any confusion. I did not get any reply on the same.
After 11 months today, 3rd Sept 2019, I again receive a mail from Vodafone as a Legal Notice saying that I have ignored any mails from Vodafone and asking me to pay 353. There is no bill attached for the same.
1. I had replied back to Vodafone in November 2018 itself, after which I got no mail from Vodafone. Now it is making false claims that I have ignored their earlier mails.
2. I do not have problem in paying, but my monthly plan was for Rs 299 and with tax it came around Rs 350. I had cleared all my dues and only then Vodafone had confirmed my number can be ported to Airtel. I tried calling Vodafone and I was told I used the vodafone network for 5-7 days while porting request was going through. I have asked for details bill as to how I have been charged for 5-7 days the same amount as my monthly bill. To this, Mr. Himansu Das from Vodafone very rudely replied how will he know I should go to vodafone store and check. It is very inconvenient for me to go to Vodafone store to check 1 year old records. I asked Mr. Himansu to please send the bill on mail or my address but he was very rude and started shouting that my Airtel network will be disconnected.
3. After this I called Airtel customer care, they confirmed my pending dues during time of portability was 0 and I should ask for detailed bill since there are a lot of online scams ongoing.

I don't understand why I should pay without detailed bill. I want to know why and how I was charged the monthly bill amount of Rs 353 for 5 days o[censored]sage as claimed by Vodafone. Vodafone is threatening me with legal notice and making false claims that I have ignored all their previous mails when I have clearly reached out for verification on their last mail. Vodafone had not replied to me with the detailed bill 11 months ago.

I have ported my number from airtel to vodafone from patna bihar and i am in delhi (Roaming) i am unable to call 59059, it says number is incorrect and i need this number very badly it is used in banks for otp and gst return filling help me out please. I have visited vodafone store they it can't be done from here. I am in trouble right now because i am travelling abroad tomorrow

My number is - [protected] and i raised a request with vodafone to activate my international roaming plan on 19 may 2019, i talked to vodafone customer care. They said it will be activated in 24 hrs, i reached the usa and the phone is not active. I contacted again through 18 twitter messages, numerous mail, and hours and hours spent with customer care, every time they kept telling me that it will be activated, turn on your phone and turn it off, take out sim, tick this option, uncheck that option, select that option and made me check every option possible for 20 days.in a different country without a phone, which is linked to all my banking services, personal services, vodafone kept torturing me for 20 days.in the meanwhile, i was told to select all options on app and website possible because nobody had the decency to fix it. I was told to turn international plan option multiple times during this period and when the number got activated after all this, i was levied 2000 rupees extra because there was this option which was ticked one day during these 20 days of experiments. I immediately got it turned off by talking to customer care (Within 2-3 minutes) but apparently that was my fault and i was supposed to pay. I clarified this to customer care again and again but everybody is talking like a recorded tape and no body is ready to take the responsibility. Even the case numbers that they shared with me were fake because when i asked other customer care to check my case number, i was told that the case number doesn't exist. Today after a month of my last conversation with vodafone, my wife gets a call from an advocate saying that the amount is due, which i do not have a single record that there was a reminder to me regarding resolution of the complaints i raised. This is absolutely unfaithful, deceitful, treacherous behavior and vodafone should take responsibility. After 8 years o[censored]sing vodafone services, i am the most hurt customer they could have gotten. Shame vodafone!! Does vodafone has some dignity left to right this wrong?

This problem seems to be a common one that consumers have posted over the years!
I ported my karnataka circle prepaid airtel sim to vodafone. Then i keep getting sms that i need to call 59059 to activate it but the call goes invalid! I got this done in a bangalore vodafone store and now i'm in mumbai. Customer care and mumbai store personnel are asking me to go and check with the store where i did the port! They won't check the issue themselves but expect customer to go back to the store in a different city for no fault of mine. It's been 15 days and no resolution.

I'm a Vodafone customer having no.- +91 [protected] was travelling to Dubai and Oman so got a IR Pack activated of Rs.2695/- with 4 days validity on[protected]. My no. was working fine in Dubai and then I had a flight to Oman on night of 1st Sept'19. On reaching Oman my phone shows no signal. And being in a Foreign country at night its very difficult without phone so I called the customer care no. that time only at 12:54 AM IST and asked for their help They got me registered with a complaint. I asked them Please can you have this on Priority basis they told me sir it would be done soon. But because of not working whole night I called again on Vodafone support today i.e. 02-09-19 morning then they told me that it would be done between 10 AM - 6 PM since I was having my lots of works to do I can only wait. I waited till 6 PM but didn't get any response from them which they promised to communicate through Phone no. or via Mail on calling again they asked to wait for 4 hrs more and it will be sorted out. I asked them to transfer my call to a Senior Executive they told me that I would get a call back within half-a-hour (i.e.08:10 PM[protected] but till now No response.
This is the sheer negligence of Vodafone towards their Customer that on continuos request no steps being taken and going cool with it.
I am highly disappointed with your Response.
And being a user it's a very expensive plan for me of Rs.2695/- having validity of 4 Days only and on getting it seeing it not working could get angry/disappoint anyone.

I am vodafone demo holder and my demo app has been misused
as my app is being used by someone else in other area and various recharges have been done from it. I was unaware of this since today

i received message of recharge done from my mobile app.
So after enquiring a lot i was shocked to know that recharge is done from my app amount cut from my balance but i didnt do the recharge.

So please help me as i dont know since when this is going on. What can i do about it ??

will i receive recharge amount back???? and as so how???

This is 5th time i am reaching to you people for unavailability of network (Voice, data) at b 107 sector 41 noida. I have prepaid and post paid both connections but i am not getting network to either of them

Previously i called a month back at customer care for the same and told me that the issue will be resolved soon. But i am facing the issue from last 3 months. And today i called at customer care and ask them to transfer the call to senior, she kept me on hold for 10 mins and hold off the call.

Such a terrific services of voda have made customers to switch to other telecom services. I have dropped you mail as well but no response from them also.

Vodafone charge me 24 rupees for downloading i never download any games, when i check it details the downloading is on same time in different date how is it possible same time on different date. I raise complaint bt they said they will not revise charges. I request you to please help me

I have been customer of vodafone postpaid service since last 6.5 years. I repeatedly complained about poor network problem in my residential area.

Vodafone customer care always notes my complaints and forward to network team. However still there is no action taken to resolve this issue.

As per your complaints procedure all the complaints are automatically closed after 7 days after complaints received. Such type of response is considered as non-scientific and non - professional.

Customer care and network team are unable to resolve the poor network issue in my residential place.

They don’t even provide time limit to resolve poor network issue as they consider it is confidential information.
Enclosed -
1 screen shot of complaits which were closed without any action.
2. Vodafone app network speed limit check at my residential place.

Hi. So basically i bought a prepaid sim in delhi but live in haryana. After reaching haryana, i can't call 59095. It keeps saying that "aapke number pe ye suvidha uplabd nahi hai". Like what non sense is this? I get it that since it is a delhi number it needs to be activated in delhi circle but the vodafone store where i bought this sim from did not tell me of any such thing. He obviously very well knew i was from haryana. And now i'm stuck with this unactivateable sim and can't figure a way out. I am not going to delhi any time soon and definitely won't just to activate a phone number. Kindly find me a solution.

I my vodafone sim has been gone through no network coverage since 8th aug 19. It always shows 'emergency calls only'. I inform customer care and visited shop several times but no result. I already recharged their 84 days unlimited pack, but i can't use them. I am in very much difficulty with this situation. They couldn't take me seriously.
Please help. My no is 727*575. My email is '[protected]@gmail.com'.
Please help.

I registered a complaint with vodafone mumbai on 19/08/2019 over phone (Details of complaint attached below). After complete inaction, i emailed them on 21/08/2019. Since then, nothing has been done regarding my constant emails and requests for updates, yelling multiple times over the phone because the vodafone team insisted on calling me 10-20 times everyday during working hours. I have received no updates from the vodafone gallery at goregaon (E), which the vodafone customer care had promised over 10 days ago. These are the new complaint reference numbers every time i receive when i question them asking for updates:
4-[protected]; 4-[protected]; 4-[protected]; 4-[protected]; 4-[protected]; 4-[protected]; 4-[protected]; 4-[protected]

I only receive calls everyday from a new vodafone representative asking me to reiterate all the details of my complaint and saying my number will be disconnected within 48 hours. This has been repeated every day for the last 7 days. My postpaid sim is still active and my prepaid sim hasn't been activated. I also am being asked to pay bills i shouldn't have to, even though the deactivation has been delayed through no fault of my own. I am forced to take legal action against vodafone mumbai for such inefficient, apathetic work and a team that is bent on harassing customers.

Vaishnavi kaimaparambil

21.08.2018
Over two weeks ago, around 2nd august 2019, i approached the vodafone gallery at goregaon (E), mumbai to convert my postpaid vodafone number to prepaid (+91 [protected]). I carried the necessary documents, paid the required amount to cover my postpaid bill as instructed by your customer service agent, filled out the form and paid the fee for the prepaid sim. I was assured that the process would be done in 4 to 5 days and that my postpaid sim will be deactivated after which i can insert my prepaid sim and use the phone. until now, despite several calls and attempts to find the status of the request, i have not received a single update.

Greetings
The complaint is about excess bill printed for [protected].
I am have been requesting to share the accurate details of data usage in the bill april'19 for which you have printed bill [protected] for 17707/- and if you check past history of my bill i am using this number for many years and been paying bill before due date without outstanding or any delays.

But i m unhappy the way you have disconnected outgoing calls in my number on 30th april without any prior informing which has caused tremendous inconvenience to me

Sorry to say but i am unhappy the way your customer care executive keep calling continuously during office hours and putting pressure on me to pay bills also one of your customer care executive spoken to me in rude manner.

I wanted my non utilised bill amt to be waiveoff and give actual utilised bill outstanding to pay it
Recently i paid 1200/- bill amount.

Thanks and hope to come with positive way settlement and mutually agreed

Thank you

Seema savant

Seema. [protected]@gmail.com

Dear sir,
I have been a pretty old vodafone customer. Currently i am having issues with my sim card. It's constantly showing "sim card registration failed". I tried to swap with other mobile, clean the sim, clean the slot etc but to no avail. I will appreciate if you can do something about it at your earliest. Your positive response will be much appreciated.

Regards,

Bn

Note: currently i am in qatar

Listen to all
Please donot never postpaid of idea/vodaphone celluler. There is mr surendra soni a totally robber person (Surender. [protected]@vodafoneidea.com). If your plan have any packegae they will charge you 4 time multiple with additional charge. So idea company lost and get merge to vodaphone and vodaphone doing same work with customerm. Please do not take any postpaid service from vodaphone/idea.

My name is naval kishor, user of one mobile no [protected] which i got ported from vodafone to airtel. At the time of port, i paid my vodafone bills twice, and after port i got the confirmation from vodafone customer care that i will receive the refund in the form of cheque. But on the other hand, i have been receiving many calls and emails for payment of rs. 561.00. I explained on calls and shared the proofs of payment and explained that i have no amount due rather i will receive refund.
Even after raising issue to customer care, i at last wrote to grievance department after receiving an email threatening me for legal actions. After email, i received an call and the vodafone executive, ekta, apologized and promised that i will not be receiving any calls or emails on the same. However, it is not yet stopped, i again received email on 27th aug regarding legal actions for not making payment of rs. 561.00.
This is now getting unbearable. I don't how would they stop, so now i am finally writing to consumer forum to get solution over it.

Dear sir/madam,
All the time iam facing the same issue in vodafone network, barring service activating in my present number which i’m using from 4+ years (Titanium customer) if i didn’t pay that alternate number bill. Why you people are barring my current number for not paying another number? All the outstanding amount i cleared in my present number, but i can’t able to call or use net connection, i called to customer care to know the status of barring, they simply telling, some dues are pending thats y barring activated in ur number sir once you cleared automatically barring will be deactivated like that once i clear the payment also the same issues continue, again and again i called to know the status, that time they telling sir your using another number in your name know sir, in that number dues are not yet clear once payment done only this number barring will be deactivated. Iam really upset about your service, wrong information providing by all the side. Just pls be frank to say sir that you clear all the mobile bills in your name only we have to clear barring service like that. Worst... I never face this type of issue in any network. Now i cleared all the vodafone mobile number bills. I don’t know who will give you rights to block my number instead of another number payment. Thank u so much for your lovely service

I am vodafone prepaid mobile user no [protected]. Since from last 15 days there is no signal in my mobile. I visited vodafone customer care center rajinder nagar industrial area 4 times and submitted all my connected documents. They promised me for signals and provide me new sim every time. But still there is no signal in my mobile. I tried vodafone customercare many times but they also did not solve my problem. I asked them for their service head to talk to me, but no response. Even appelite team promised me from 5 days to resolve this issue but still zero signal.

As my money was looted from my mobile account in the name of some random game (Claimed that i internally activate it by customer care) which i can't able to find in my mobile. The customer care executive told me that it my fault to use smart phone, if i use smart phone same thing will be happens. They told me that when it get activated i will get a msg for deduction and validity and details, but when i asked that i didn't get one she replied you may have deleted it. How come i can delete it without receiving it. They have looted 80 rs from my account now i want to port from vodafone to other network i can't able to send port msg to 1900. I tried to send to 1900 instead it's going to 900 and got failed. No response from vodafone customer care... Nice keep it up

I am a vodafone customer having my mobile no. [protected]. I am facing a wrong amount of deduction by the company from my main balance while i am on international roaming on 08.08.2019 of rs. 200, on 11.08.2019 of rs. 100 and on 18.08.2019 of rs. 500. After when i am registering my complaints on the company portal they said they deducted the balance because i received a call in international roaming but on all the said date i didn't get any call on my no. So company making me a fool and when i am asking the details they are not provide any geniune reason for this deduction.

I want my money back. & assurance from the company that they will not do such miistake in future with me.