Vodafone India Complaints & Reviews

Hi. [protected] this is my mobile phone number and my telecom provider is vodafone india. I am using daily 1.5gb internet pack. Am staying in katriguppe, bangalore and in my area the 4g vodafone internet speed is too low and fluctuating. I have complained about the slow internet speed to the customer care and the complaint is not being addressed properly and its not resolved. I called customer care and checked about it and they told that vodafone and idea is merging so the problem will be there for some time but he never mentioned about the time till when its going to be like this. Also he told me to change the mobile network to idea in settings which i tried but i couldn't get idea option in the list. Vodafone is charging amount for the internet service and its not providing 4g speed and no information provided for customer about other problems or fixes they are doing. If they have issues or problems then why are they charging the amount for the slow internet speed? They are charging for 4g packs and not providing the actual 4g. I am getting 3kb/sec. Is this 4g speed? If this is the case then they should refund the amount or be transparent in their plans. If necessary action is not taken and if this is not resolved then will go to twitter, fb and other social networking sites and expose the issues with proofs and will take it forward from here to court or higher authority.

I have been recently charged rs. 50 automatically from my prepaid number without my authorization or confirmation.
Such activities have happened frequently before as well and i had chosen to ignore them quite a few times.
Please disallow such automatic transactions which deduct the balance without permission
Additionally kindly look into the matter and provide me with the appropriate compensation.

Wrongly billing even after activation of International roaming pack. Billing amount Rs. 40, 278 /-. I had visited to South Africa on 6th June 2019 before starting of journey i had activated international roaming facility through my vodafone app for which i had received confirmation of activation of service (international roaming). But after reaching to Seychelles i had received network for half an hour later I switched off the phone & proceed to further flight to Johnsburg. Later after reaching to Johnsburg I dint received signal. So I contacted my representative who was in India & asked to visit Vodafone store Dombivli (W) on 7th June 2019 at time we came to know service for international roaming is not activated in system even after I had received confirmation from Vodafone through SMS for activation & have an unbilled amount of Approx Rs. 27000 /-. As of now my outgoing facility has been deactivated stating exceed of credit limit.

Balance deduction
Vodafone is illegally deducting the phone balance of rs.
45/- for so called dnld dwap without any notice or
Without pre information from the system or company

Today my balance deducted by ₹45 on my vodafone account and while checking last deduction i got to know following thing..
Dnld_dwap_com0045_ppu_cpu05687001
Don't know why it was deducted and happened.

I known this last activities from
*111#. I dont know what is this? And i did not sent any
Requeste for service. So sir i want refund my balance

Please do needful

The network of vodafone is just pathetic in chandigarh manimajra it park area.
I am not able to receive or placed any call from my office it is just like hell. That in office i am not able to talk to anyone on my phone it just shows no service all the time and network bar is 0. Pls do somethink over here from network issue otherwise i havent any other option then to port it. As i am very old customer of vodafone and really dont want to port.

I am a prepaid user of vodafone and my current balance is -2.99, i dont understand in prepaid service, how a service provider provide you service with negative balance. This happens to me previously 2 times i have raised this issue with vodafone but they are not taking it seriously. Can you please help me out in solving this matter with vodafone. My number is : [[protected]]

With reference to the above subject, the above number was prepaid.My Brother stopped using that card for some time.now after some time he approached your vodafone gallery in Mumbra to activate this card.

The executive on work told him that you have to first activate this card as postpaid and after 35 days this card will convert in prepaid.He paid Rs.500 to that executive because he dont know the process.

On immediately next day i immediately dropped mail to your customer service that the gallery done fraud with us by giving wrong information for making incentive.

Every time new executive called us and enquired same point so many times but no output.

Now i received a bill of Rs.599 and i dont understand why should i pay because of your executive.

Now i request you to please adjust this amount and convert my sim card to prepaid.I will never pay Rs.600 .

You can deduct from your executive salary.

Thanks & Regrads,
Lubna

This is my number. [protected]
I have already recharge with 569/- 3GB perday on 2nd Aug
So yesterday bymistake I have recharge with 199/-

So please cancel 199 recharge as I have already avail 3gb per day offer 569/- which is valid till more 60 days.

I have attached screenshot for transaction number so please cancel my last recharge of RS 199 and refund the money as I have done online from ICICI netbanking

Thanks

Sir my problem is below i mention
1) 28 july 19 i have subscribe amazon prime member rs 499₹ for 1yrs under scheme of youth vodafone & the same time i was having subscribe for one month amazon prime due to this 499 plan was denyed to activated for your side & it's was told money will refund with in 2 day but still i didn't received amount,
2) again i tried youth plan on 30 july 19 due to congection in network payment completed but further not process. I have also payment throw paytm.
They have confirmed that amount transfer vodafone. But still i have not received the amount neither membership confirmation.
Total amount is 499 + 499 = 998 ₹
Kindly look in to the matter seriously & do the needful.
I attached screenshot & messages
Vodafone mobile no - [protected]
Contact no - [protected]
Sir i suffer last 15 days, i email by vodafone, called but still problem not slove please help me.

Dear sir/mam-
Recently, i recharged my mobile number [protected] with a pack of rs 30 just to resume the calling services on my phone which were barred. I got a talk time of rs 39 and a validity of 28 days. Few minutes later, i got a message on my phone stating that "sports pack has been activated and rs 35 has been deducted from your account". I distinctly remember that i did not activated any vas for my number.
Kindly resolve this issue as soon as possible and process a refund of rs 35 for the above mentioned number

I ported my number from jio to vodafone due to vodafone iforever plan which provides mobile damage protection through servify.
after porting my number to vodafone my mobile iphone 7plus got damaged. so as per plan i raised my complaint to servify through vodafone iforever application.as per company instruction i couriered my device to servify and they promised me to repair the my device in authorised service centre. i send my device on 29/07/2019 through professional couriers and they received devise.
but the problem was the servify people not responding to mails properly and negligence answer from customer care. please help me to sort out the problem.
repair id from servify QP2TVTM24P

An amount of INR 21 was deducted from my Vodafone no. [protected] on August 22, 2019 for a value added service which was not activated by me. The customer care executive didn't resolve my problem. I would like a refund of the deducted amount and discontinuation of any VAS still active on the no. and also any further unecessary activation should be prevented.

Vodafone charges for toll free numbers starting with 1800 even after doing a 398 unlimited recharge on prepaid connection.
If there is no balance it does not allow to make the toll free calls even after the unlimited recharge is done, i have done the recharge of 398 valid for 84 days and this is the 2nd day still it is not allowing me to make calls to toll free numbers, this is very disappointing, a similar recharge on jio does allow the to call the toll free numbers, this is the reason why everyone is moving to jio and the day is near when everyone will leave vodafone

Hello sir/ma'am
Myself vimalendu chauhan, i have been using vodafone since 3 years. But today i faced such problem which i have never imagined. Today in the evening suddenly 14 rs got deducted from my main balance for sending sms to a particular no. To which i have never contacted in my life and to my surprise i even don't know how my sim sent message to that no. As it is not showing in my phone record. For my surprise this amount got deducted when i was talking to ambulance (108) for taking my friend to the hospital, for proof i am attaching screenshot of call details as well as last amount deducted from main balance (Vodafone app), how can someone call and message from a phone at the same time? I am very disappointed from the service of vodafone. When i tried to contact customer care (198) from phone no. It is clearly saying your validity has been expired on 19th august, now another thing how can i send messages to someone if my validity is expired?? For proof i am attaching 3rd screenshot of my last recharge on 19 th august that also before expiration of validity (23:59)
Please look into this matter and provide proper justice on this issue.
As today thay have cutter 14 rs tomorrow they can also cut 140 if they want.
So please look into this matter it's my humble request to you.
Thank you

I done vodafone 399 rupees recharge at a time then company reply for not successful recharge, then after some time i retry for recharge for rupees 459 and it show message for successful recharge and tarif go to activate.
After 18 min another message by company that your recharge is reply by 399 rupees recharge.
I call customer care for solve my issue, they deny to any kind of help

I have postpaid number of vodafone and every month i used to recharge with 299 tarif and they provide me 20GB data per month.

But they send me bill with the mail that i used 20GB per month and also 25 GB extra and for extra usage of 25GB they are charging 500 extra of my bill.

I checked in my phone that data usage of month it is 19 GB. And i asked them to provide me per day data of month.

Could you please provide me the daily data usage records for this month so that i can cross check with my phone details. Because i have checked the same in my phone setting and the value have big differences. I get free 20 Gb data and as per your record i have used extra 25 data.
Please provide me per day data usage. I will cross check this and then i will pay my bill.
If I didn’t get your any kind of response from your service i will contact consumer forum with the records i have.

Thanks,
Anamika Talukdar

But they did not responsed on my mail.

50 rupees cut two times in a row by vodafone without any reason.
Last three deduction show some dndld_Valuepacko_indiagames. Thos has been happening from a long time. Whenever i recharge my vodafone balance they cut the amount automatically without any confirmation. Please help. Thanks

I am not able to use internet data since 17-august.so far no resolution. I have raised this complaint with vodafone custom care on 21-aug-2019.I have called their customer care multiple times and they did not provide me right resolution and keep telling me to wait for another 4 days.

It's been almost 8 days with no intent to resolve this problem.my complaint number with vodafone is [protected].

I had a recharge of rs 100 on 19/8/2019
After that my chota credit service ws deducted
But recently i checked my last 3 deductions and it displayed a deduction of rs 50 for the service i haven evn started...
I need my balance back as i havent activated any service on my number and the balance is deducted without any reason...
And 50 is a big amount for deducing without any reason and i havent even received any sms regarding activation of any kind of service

Dear sir,
Iam not satisfy with your internet network
Coverage n data packs... Hence, i thought to move to airtel... Then i have started
To send sms to 1900 for porting...
But, iam not able to send only for 1900... "message could not sent" is showing... Tried 10 time...
By speking to custmer care for solution... They keep giving non sense / irrilavent solutions: -

1. I did not recharged my mobile, as for as company rules so outgoing sms barred... But monthly iam recharging
My mobile not less than 150rs.
2. I suppose to change message centre no.- did the same but no result...
3. I have to change the handset - tried but no result...

Moreover the custmoer care representatives not available for 3 days, n they are are not giving a chance to spk...
Plz help me...
- saurabh j
Vodafone mobile no. [protected