Vodafone India Complaints & Reviews

Dear sir/mam-
Recently, i recharged my mobile number [protected] with a pack of rs 30 just to resume the calling services on my phone which were barred. I got a talk time of rs 39 and a validity of 28 days. Few minutes later, i got a message on my phone stating that "sports pack has been activated and rs 35 has been deducted from your account". I distinctly remember that i did not activated any vas for my number.
Kindly resolve this issue as soon as possible and process a refund of rs 35 for the above mentioned number

I ported my number from jio to vodafone due to vodafone iforever plan which provides mobile damage protection through servify.
after porting my number to vodafone my mobile iphone 7plus got damaged. so as per plan i raised my complaint to servify through vodafone iforever application.as per company instruction i couriered my device to servify and they promised me to repair the my device in authorised service centre. i send my device on 29/07/2019 through professional couriers and they received devise.
but the problem was the servify people not responding to mails properly and negligence answer from customer care. please help me to sort out the problem.
repair id from servify QP2TVTM24P

An amount of INR 21 was deducted from my Vodafone no. [protected] on August 22, 2019 for a value added service which was not activated by me. The customer care executive didn't resolve my problem. I would like a refund of the deducted amount and discontinuation of any VAS still active on the no. and also any further unecessary activation should be prevented.

Vodafone charges for toll free numbers starting with 1800 even after doing a 398 unlimited recharge on prepaid connection.
If there is no balance it does not allow to make the toll free calls even after the unlimited recharge is done, i have done the recharge of 398 valid for 84 days and this is the 2nd day still it is not allowing me to make calls to toll free numbers, this is very disappointing, a similar recharge on jio does allow the to call the toll free numbers, this is the reason why everyone is moving to jio and the day is near when everyone will leave vodafone

Hello sir/ma'am
Myself vimalendu chauhan, i have been using vodafone since 3 years. But today i faced such problem which i have never imagined. Today in the evening suddenly 14 rs got deducted from my main balance for sending sms to a particular no. To which i have never contacted in my life and to my surprise i even don't know how my sim sent message to that no. As it is not showing in my phone record. For my surprise this amount got deducted when i was talking to ambulance (108) for taking my friend to the hospital, for proof i am attaching screenshot of call details as well as last amount deducted from main balance (Vodafone app), how can someone call and message from a phone at the same time? I am very disappointed from the service of vodafone. When i tried to contact customer care (198) from phone no. It is clearly saying your validity has been expired on 19th august, now another thing how can i send messages to someone if my validity is expired?? For proof i am attaching 3rd screenshot of my last recharge on 19 th august that also before expiration of validity (23:59)
Please look into this matter and provide proper justice on this issue.
As today thay have cutter 14 rs tomorrow they can also cut 140 if they want.
So please look into this matter it's my humble request to you.
Thank you

I done vodafone 399 rupees recharge at a time then company reply for not successful recharge, then after some time i retry for recharge for rupees 459 and it show message for successful recharge and tarif go to activate.
After 18 min another message by company that your recharge is reply by 399 rupees recharge.
I call customer care for solve my issue, they deny to any kind of help

I have postpaid number of vodafone and every month i used to recharge with 299 tarif and they provide me 20GB data per month.

But they send me bill with the mail that i used 20GB per month and also 25 GB extra and for extra usage of 25GB they are charging 500 extra of my bill.

I checked in my phone that data usage of month it is 19 GB. And i asked them to provide me per day data of month.

Could you please provide me the daily data usage records for this month so that i can cross check with my phone details. Because i have checked the same in my phone setting and the value have big differences. I get free 20 Gb data and as per your record i have used extra 25 data.
Please provide me per day data usage. I will cross check this and then i will pay my bill.
If I didn’t get your any kind of response from your service i will contact consumer forum with the records i have.

Thanks,
Anamika Talukdar

But they did not responsed on my mail.

50 rupees cut two times in a row by vodafone without any reason.
Last three deduction show some dndld_Valuepacko_indiagames. Thos has been happening from a long time. Whenever i recharge my vodafone balance they cut the amount automatically without any confirmation. Please help. Thanks

I am not able to use internet data since 17-august.so far no resolution. I have raised this complaint with vodafone custom care on 21-aug-2019.I have called their customer care multiple times and they did not provide me right resolution and keep telling me to wait for another 4 days.

It's been almost 8 days with no intent to resolve this problem.my complaint number with vodafone is [protected].

I had a recharge of rs 100 on 19/8/2019
After that my chota credit service ws deducted
But recently i checked my last 3 deductions and it displayed a deduction of rs 50 for the service i haven evn started...
I need my balance back as i havent activated any service on my number and the balance is deducted without any reason...
And 50 is a big amount for deducing without any reason and i havent even received any sms regarding activation of any kind of service

Dear sir,
Iam not satisfy with your internet network
Coverage n data packs... Hence, i thought to move to airtel... Then i have started
To send sms to 1900 for porting...
But, iam not able to send only for 1900... "message could not sent" is showing... Tried 10 time...
By speking to custmer care for solution... They keep giving non sense / irrilavent solutions: -

1. I did not recharged my mobile, as for as company rules so outgoing sms barred... But monthly iam recharging
My mobile not less than 150rs.
2. I suppose to change message centre no.- did the same but no result...
3. I have to change the handset - tried but no result...

Moreover the custmoer care representatives not available for 3 days, n they are are not giving a chance to spk...
Plz help me...
- saurabh j
Vodafone mobile no. [protected

I visited vodafone branch located at byculla. I want to activate my sim card. My sim card is prepaid and when i go to mustafa sir he force me to changing prepaid to postpaid. I complaining about his in manager room but its useless.
He told me that i[censored] dont buy postpaid card your sim will be block by vodafone limited. As now i have to pay 499 rupees per month. There is no issue for payment there is a issue for postpaid sim which is useless for me. I just want my prepaid sim back and disconnect postpaid to prepaid.

I am a unhappy customer of vodafone... Using iphone 7+handset before formatting my iphone the things were normal my imsg was working my local msges were going proper... But howeverly i formatted on 1aug n was unable to access the imsg... Den i made a complaint on 06th aug &d executive said will get a call by 12th aug howevely i managed to wait so much but she asked me to update my message center and after doing that i was unable to send my normal msg i had a balance of 4rs and 90days recharge... I wanted to access my net banking which the msge wasn’t going and i realised my local msges aren’t working and so again i called up on 19th aug... There i go with one executive ms kiran she dint knew firstly how to speak to the customer i don’t know what # was she talking but she told me dat i am her troubled customer for her, on constantly asking for the sr person to take my call n solve d query no sr person attended my query... Firstly she said der is no sr person available den when i asked her where is ur supy/manager on dat she said he cannot come on the call and without my concern she disconnected my call on my face... Then again i called immediately and some ms. Xxx answered the call on asking her for ms kiran she denied dat she can’t come den i explained her d whole scenario of my problem n d executive did to me n asked her to get a sr person on d call after waiting for almost 20mins i get a sr person on d call n der she register my complaint n gave me an assurity of geting my problem solved wrote a mail tooo!!! But today is 23rd august yet my problem is not solved n i am stuck with my net banking no more options... As my local msges ain’t going... On asking to give my prorata refund dey denied.. As i don’t want to be a part of vodafone anymore no good executives available... No help nothing... I don’t know what do i do with... I am left with no options... N will spread the world not to be a part of vodafone... Vodafone got the worst network, worst staff

My mobile no. [protected]
I want to prepaid this number with postpaid,
For which i have not been provided prepaid sim by you even after calling 8 times vodafone store and three times customer care call center for the last 2 months till date.
I followed every procedure you mentioned, i followed all the conditions of the conditions, i also made full advance payment of all the documents that you asked for.
I also went to the vodafone store on the dates you mentioned, but we did not get any support nor was my problem solved.
Surprisingly, after vodafone has such a huge empire, such a small work is not being done, for that we are getting a date by date

I ported my no [protected] from idea to vodafone. But vodafone take rs100 for only sim but they gave nothing. On 21 august i received message from vodafone that sim is active dial 59059 for televerificationbut when i dial 59059 the call is automatically cut and say contact customer care. Even i diall toll free no call cuts automatically no customer care response. Customer care response is misleading. Please resolve my televerifiaction issue

My mobile no. [protected]
I want to prepaid this number with postpaid,
For which i have not been provided prepaid sim by you even after calling 8 times vodafone store and three times customer care call center for the last 2 months till date.
I followed every procedure you mentioned, i followed all the conditions of the conditions, i also made full advance payment of all the documents that you asked for.
I also went to the vodafone store on the dates you mentioned, but we did not get any support nor was my problem solved.
Surprisingly, after vodafone has such a huge empire, such a small work is not being done, for that we are getting a date by date

Please help

I have an iphone x for which i had taken screen insurance through vodafone red mobile shield. I have been paying heavy phone bill since then. I damaged my phone due to an unfortunate fall - while i was injured too, the mobile screen suffered a crack despite tempered glass on screen and cover on the phone. Phone was well handle in all aspects, but couldnt have avoided an accident.

On claiming the insurance, the team took all documents from me, but to my surprise rejected the claim without any reason. Since then i have been following up with them, but they are so rude, they disconnect the phone. I will not leave it here. They made me run one month to get the documents, and then did this.

Lalith kumar
Wed, aug 21, 9:16 pm (2 days ago)
To sunil. Sood, appellate. Kar, vodafonecare. Kar, lalithkumar. Kodhandaramu

Hello all,

Still awaiting update on this service issue from your end.

On wed, aug 21, 2019 at 1:15 am lalith kumar wrote:
Hi sunil,

I am using no: [protected] from past 5 years with vodafone.

I contacted vodafone customer today as i was unable to send the port request due to network issues and shocked with response received from support on this request.

Firstly spoke to chaitra from customer care who informed i am not eligible for port as my prepaid number shows balance of - 267.00rs and because of my recharges yesterday 47.00 rs is deducted and i owe vodafone another 220.00 rs.
When asked how the balance went negative and why i did not receive any message or nobody from customer card not contacted me, she did not had any answers and insisted me to visit vodafone store. When i asked her repeatedly why account went in to negative, her response was rude and informed she can't help on details, then i asked for supervisor.

Secondly spoke to supervisor naveen kumar who had rude behavior from the beginning and informed me that i should be following up with vodafone on my account balance and i should have raised a complaint with vodafone when balance was showing negative and vodafone is not responsible for informing users on their balance and they will only send promotional offers but not customer balance details. When i insisted him on how can a prepaid number has -267.00 rs balance as prepaid i will recharge and use the service, he didnot had any answers and wanted 24 hours time to get the details and he was very rude and not able to understand my concern on how balance went into minus and why vodafone did not call me or message on this. I had to take another escalation to get rid of this guy to avoid the rude response.

Finally spoke to floor supervisor govind chauhan, who was polite on the call, but still couldn't answer on how balance went into negative and why i was not contacted by vodafone by sms or call to inform me that my balance went into negative.

Please feel free to contact me [protected] for any clarification. Thanks you very much for customer support team for giving me additional 2 to 3 reasons why i should be porting out of vodafone.

Regards
Lalith

Date : 21st aug 2019
Issue : my service provider vodafone india has been constantly deducting 50 rs. Every alternate day. When i am calling customer service they are saying that these are the content downloading charges for some content downloaded on my phone due to some third party apps. But how come a third party app can deduct vodafone balance it's very lame excuse given by vodafone. Please give my balance back.

After doing lot of followup for my remaining amount everytime i got different answer.

After converting postpaid to prepaid for [protected], fist time i got invalid cheque i. E. It was issued before more than 3 months. Since then i am doing follow up to get money back.

Last response i have received on 10 may 2019 with reference number[protected] that you will get cheque within 5 days. Since then i had visit to vodafone gallary atleast 4-5 times for followup, but it didn't work.