Vodafone India Complaints & Reviews

I have ported to jio network in 2018, i have cleared all the due payments. Now vodafone started demanding me to again pay the outstanding or else they will file a case against me for not making the outstanding payment. To avoid this confusion i have made a payment and called their customer care they said there is not any outstanding such. Infact they send me an cheque for the excess amount payment but the cheque was out dated so i didn't deposit it.
But again they asking me to pay. They are really making people fool.

This activity should stop and give back my excess amount + outstanding amount back at the earliest.

Hi,
Recently i recharged my number with 399 which says free calls and data. But on calling amount of rs. 30 got deducted from main balance. I need you to refund. It's cheating when you say unlimited calls and 1.5 gb data for 84 days and then deduct from main balance. Call centre doesn't respond to calls. It keeps ringing. The amount was deducted when i made a long call. For short calls no amount gets deducted.

Dear vodafone,

I am a customer of vodafone postpaid service and my phone number is [protected]. From the past few months i didn't use my number for any kind of service but still i got the bill of 1202 rupees. This amount in not fair according to me and i'm a student, i'm not able to pay this much amount so here i would like to request you to kindly waive off my extra bill. So that i'll pay the remaining amount and i want to deactivate this number. Because i'm very dissatisfied with the vodafone service. How is this possible when i never use the service of vodafone and there's a bull generated with amount of 1202.
I am unable to pay such a huge amount please waiver this amount so that i can pay the pill as soon as.

Thank you.
Simran

I need to get statement for my vodafone prepaid account. But i can't coz vodafone isn't providing that.
They are charging me for many packs which i have not activated like english seekho weekly when i am a double mba why would i need english learning app.
I have lost count since last one year i have been recharging and not using much coz this number, still i had to pay a lot.

I tried recharging my mobile today with inr 169 plan that have unlimited calls and dataa 1 gb per day for 28 days. I used icici netbanking for payment. Payment is deducted from my bank account, but vodafone had stated as follows:

Hello
Looks like the transaction status is pending at bank end. Please wait for 1 hour before transacting again.

I waited for more than 2 hours. Finally, decided to recharge again for the same plan with that bank account. Again, i got the same notification with deduction of inr 169 again from my account.

I verified transaction status from my bank end through customer support and my online accounts. All the transactions are success from the bank end.

I want my amount to be credited again to the bank.

Dear sir/madam,

I would like to bring to your kind attention that my [protected] sim got ported to jio on 15 june 2018. But till date you have not deleted it from your data base. Due which my payment of 399 from my paytm wallet account got deposit into your vodafone account.

Hence re deposit of rs 399 to my account

Am

Details of the transaction :
Order no : [protected]
Vodafone reference number : - onr[protected]

K. Parameswaran
[protected]

I write to inform that due to unprofessional, irrational, lack of knowledge from staff end and make money process of company end today submitting the complaint.
Last month a request of postpaid to prepaid number submitted thru customer care and got the reply to please visit store for further process. On first visit store agent denied to do and said that she only be do on completion of bill cycle which is not mandatory at all but not raise the voice. On next visit they denied to do on the basis of server down. Third visit they denied on the basis o[censored]pgradation of system. Then again i reached to customer care then get assured that it will do on next visit so kindly wait for 24 hours. On my yesterday visit they totally denied that they have information regarding the same and system not taking the information.

Its just money making by put customer to again and again on bill cycle. Charge.50paisa per minute from my side due to irrational behaviour of staff whenever reach to cc.
No official is bother about it and force a customer to pay bills monthly without resolving the issue.
I have token copies which were issued on my visit

When i call customer care then they says that welcome to indias fastest network... I[censored]r network is fast then why network problem and net problem occurs in ur fastest network...
I complain 5 to 6 times your provider just say that it will be resolve sholtly bt how much time it will take?
If your network is not proper in city areas then why you say that indias fastest network first improve your service...

Am a prepaid user of vodafone and my current balance is -219.53, i don't understand in prepaid service, how a service provider provide you service with negative balance and it goes to -219. I have raised this issue with vodafone but they are not taking it seriously. Can you please help me out in solving this matter with vodafone. My number is : [protected]

I am not able to recharge my vodafone number nor am i getting any calls or messages so kindly provide a solution for this... During the calls they say my number is not valid.. And hence cant call.. When i try to recharge they say there's no such number kindly input a valid number. Please give me suggestion as to what can be done for this problem. I would be grateful!!

Hello sir.
My name is vaibhav durgade iam currently using the vodafone no is [protected] sim but my problem is my vodafone net not work properly i have a lot of trouble with this problem i can't take my call, texting & not using a internet ok network not show again & again enable & disable facing this problem or last 3 week so please improve your network i am best performance to customer

Dear vodafone team,
I am suffering from two months by huge amount of bill without any clarification vodafone ban outgoing call and told us to pay amount then no. Will be re-activate. When i talk to customer care they told us that we can't check due to trchnical issue from month. What i can do for that. Need all soft copy bill on urgent if my no will again ban i will take legal action on vodfone.

Regards
Ratnakar pathak
Mail [protected]@mackeraloiltools.com

I recently received a message from VGVFCARE 13th August, 2019 about disconnection of my prepaid number that was Changed from postpaid a month back. I paid all bill amounts and also pap from new connections. And there was no amount pendant but this message was showing a amount pendant 207.85 rupees pending. I tried to contact Vodafone but every time they said to call on postpaid helpline. And post paid helpline number doesn't work unless it are calling from a postpaid. I called in care many times but nobody helped me with this message. This is really problematic for customers as no customer helpline support and understand matter clearly. I didn't expected this from Vodafone. I hope Vodafone service Will take care of this matter.

Sub: regarding refund balance deduction of 99 by unknown nexgtv services

My name is pradip. I have got balance deducted 228-129=99 by between 1pm-1:30pm on my number [protected].

I have not got clicked any kind of services like nexgtv and vodafone app.

I do not have high end device on this number its an handy basic feature phone with no web kit.

So how can i suppose to get download with no web kit.

Autodebited by naming the unknown content services like nexgtv and vodafone app.

Please refund the deducted balance 99 and i call 198 at 1:37 pm dated 13 aug 2019 about the issue.

Thanque

On saturday 10aug18, i placed online order for prepaid sim and paid money. I received a confirmation that the sim will be delivered on sunday, 11 august. I was tracking the shipment online and was surprised to see that the sim is delivered and activated on 11aug19.in reality i didn't receive the sim nor did anyone called to set an appointment. Suddenly received a sms saying the ecomex couldn't reach me and i need to call them back. I did call them and they promised that the sim will be delivered on 12aug between 8am and 12noon. No calls, no sim till 2pm. So called ecomex and vadofone call center for my disappointment they do could not provide satisfactory answer why the delay is and the person from ecomex suggested that i call vodafone and ask refund. I called vadofone and spoke to ajith and he promised a call back.. It's 6pm on 12aug and i haven't received a call back or sim. What a frustrating and time consuming experience so far.. Extremely disappointed the way vodafone service is provided by poorly trained staff..

I didn't receive any email regarding the ending period of my number's safe custody time period. I need to activate my number in any case as i'm not currently in mumbai. It is been six months and would like to know the steps to be taken to activate the number. Emails have not been replied within 24 hours as promised by the reply been provided. Would like to know my phone's email address also.

I have been constantly following up with Vodafone customer care and retailer store on multiple occasions with regards to the network issue in my locality. Due to the ongoing network issue for the past 3 months, I am unable to access the internet in any fashion preventing my business, calls on WhatsApp or meetings.I contacted Vodafone and their general reply is Sir, someone will check and get back to you shortly.No one ever checked the issues or called for a followup. When i contacted them for the status of my issue, they gave weird reasons like, the issue is since I have redmi phone. 3 months ago I was able to access internet on the same phone and even within these 3 months i can access the internet but just outside my locality/Home.After lodging complain for more than 5 times, I no resolution to which i state I will not pay for the bill as I am not receiving the services promised by your company.My phone got suspended and now I received a threat and a demand notice informing me og legal actions.I would like your help here as I have been victimized and harassed without any actions on the company's part to resolve the issue.

I had done recharge on 08, august 2019
Through vodafone app it showed transaction failed whereas the amount of rs.149/- got deducted from my bank account. Received sms from vodafone ad below

Hello! We are unable to complete the transaction with id qsbi[protected] & have initiated the refund. Amount will reflect in your account within 3-5 working days.

But today is 12, august 2019 and after 3-5 days still i haven't received the refund to my bank account. Kindly do the needful at the earliest.

Attached below is the screenshot of the same for your reference.

Dear Sir/ Ma'am,

Request you to kindly disconnect my Vodafone IDea connection [protected] as I am not using this vodafone connection for long time. I request you to diconnect this at the earliest. If required any input, please contact me on my Vodafone connection [protected].

Thanks & regards
Raji...

I had ported into vodafone from bsnl and had been using its services for more than three years. However, my aforementioned vodafone sim got deactivated since around february 2019 due to unavoidable circumstances. When i requested for reactivation of the aforementioned sim at the vodafone office in ranchi (Jharkhand), i was informed that my request cannot be duly processed as 90 days from the date of deactivation of the aforementioned sim had been exceeded and that it has been reverted back to its original/previous network operator (Bsnl in this case). However, when i visited the bsnl office i was informed that the aforementioned sim number has not been received by the bsnl network and that it still lies with the vodafone network.
Therefore, i request you to kindly address my grievance by reactivating the aforementioned sim on an urgent basis.