Vodafone India Complaints & Reviews

I am a unhappy customer of vodafone... Using iphone 7+handset before formatting my iphone the things were normal my imsg was working my local msges were going proper... But howeverly i formatted on 1aug n was unable to access the imsg... Den i made a complaint on 06th aug &d executive said will get a call by 12th aug howevely i managed to wait so much but she asked me to update my message center and after doing that i was unable to send my normal msg i had a balance of 4rs and 90days recharge... I wanted to access my net banking which the msge wasn’t going and i realised my local msges aren’t working and so again i called up on 19th aug... There i go with one executive ms kiran she dint knew firstly how to speak to the customer i don’t know what # was she talking but she told me dat i am her troubled customer for her, on constantly asking for the sr person to take my call n solve d query no sr person attended my query... Firstly she said der is no sr person available den when i asked her where is ur supy/manager on dat she said he cannot come on the call and without my concern she disconnected my call on my face... Then again i called immediately and some ms. Xxx answered the call on asking her for ms kiran she denied dat she can’t come den i explained her d whole scenario of my problem n d executive did to me n asked her to get a sr person on d call after waiting for almost 20mins i get a sr person on d call n der she register my complaint n gave me an assurity of geting my problem solved wrote a mail tooo!!! But today is 23rd august yet my problem is not solved n i am stuck with my net banking no more options... As my local msges ain’t going... On asking to give my prorata refund dey denied.. As i don’t want to be a part of vodafone anymore no good executives available... No help nothing... I don’t know what do i do with... I am left with no options... N will spread the world not to be a part of vodafone... Vodafone got the worst network, worst staff

My mobile no. [protected]
I want to prepaid this number with postpaid,
For which i have not been provided prepaid sim by you even after calling 8 times vodafone store and three times customer care call center for the last 2 months till date.
I followed every procedure you mentioned, i followed all the conditions of the conditions, i also made full advance payment of all the documents that you asked for.
I also went to the vodafone store on the dates you mentioned, but we did not get any support nor was my problem solved.
Surprisingly, after vodafone has such a huge empire, such a small work is not being done, for that we are getting a date by date

I ported my no [protected] from idea to vodafone. But vodafone take rs100 for only sim but they gave nothing. On 21 august i received message from vodafone that sim is active dial 59059 for televerificationbut when i dial 59059 the call is automatically cut and say contact customer care. Even i diall toll free no call cuts automatically no customer care response. Customer care response is misleading. Please resolve my televerifiaction issue

My mobile no. [protected]
I want to prepaid this number with postpaid,
For which i have not been provided prepaid sim by you even after calling 8 times vodafone store and three times customer care call center for the last 2 months till date.
I followed every procedure you mentioned, i followed all the conditions of the conditions, i also made full advance payment of all the documents that you asked for.
I also went to the vodafone store on the dates you mentioned, but we did not get any support nor was my problem solved.
Surprisingly, after vodafone has such a huge empire, such a small work is not being done, for that we are getting a date by date

Please help

I have an iphone x for which i had taken screen insurance through vodafone red mobile shield. I have been paying heavy phone bill since then. I damaged my phone due to an unfortunate fall - while i was injured too, the mobile screen suffered a crack despite tempered glass on screen and cover on the phone. Phone was well handle in all aspects, but couldnt have avoided an accident.

On claiming the insurance, the team took all documents from me, but to my surprise rejected the claim without any reason. Since then i have been following up with them, but they are so rude, they disconnect the phone. I will not leave it here. They made me run one month to get the documents, and then did this.

Lalith kumar
Wed, aug 21, 9:16 pm (2 days ago)
To sunil. Sood, appellate. Kar, vodafonecare. Kar, lalithkumar. Kodhandaramu

Hello all,

Still awaiting update on this service issue from your end.

On wed, aug 21, 2019 at 1:15 am lalith kumar wrote:
Hi sunil,

I am using no: [protected] from past 5 years with vodafone.

I contacted vodafone customer today as i was unable to send the port request due to network issues and shocked with response received from support on this request.

Firstly spoke to chaitra from customer care who informed i am not eligible for port as my prepaid number shows balance of - 267.00rs and because of my recharges yesterday 47.00 rs is deducted and i owe vodafone another 220.00 rs.
When asked how the balance went negative and why i did not receive any message or nobody from customer card not contacted me, she did not had any answers and insisted me to visit vodafone store. When i asked her repeatedly why account went in to negative, her response was rude and informed she can't help on details, then i asked for supervisor.

Secondly spoke to supervisor naveen kumar who had rude behavior from the beginning and informed me that i should be following up with vodafone on my account balance and i should have raised a complaint with vodafone when balance was showing negative and vodafone is not responsible for informing users on their balance and they will only send promotional offers but not customer balance details. When i insisted him on how can a prepaid number has -267.00 rs balance as prepaid i will recharge and use the service, he didnot had any answers and wanted 24 hours time to get the details and he was very rude and not able to understand my concern on how balance went into minus and why vodafone did not call me or message on this. I had to take another escalation to get rid of this guy to avoid the rude response.

Finally spoke to floor supervisor govind chauhan, who was polite on the call, but still couldn't answer on how balance went into negative and why i was not contacted by vodafone by sms or call to inform me that my balance went into negative.

Please feel free to contact me [protected] for any clarification. Thanks you very much for customer support team for giving me additional 2 to 3 reasons why i should be porting out of vodafone.

Regards
Lalith

Date : 21st aug 2019
Issue : my service provider vodafone india has been constantly deducting 50 rs. Every alternate day. When i am calling customer service they are saying that these are the content downloading charges for some content downloaded on my phone due to some third party apps. But how come a third party app can deduct vodafone balance it's very lame excuse given by vodafone. Please give my balance back.

After doing lot of followup for my remaining amount everytime i got different answer.

After converting postpaid to prepaid for [protected], fist time i got invalid cheque i. E. It was issued before more than 3 months. Since then i am doing follow up to get money back.

Last response i have received on 10 may 2019 with reference number[protected] that you will get cheque within 5 days. Since then i had visit to vodafone gallary atleast 4-5 times for followup, but it didn't work.

To,

The commissioner & special officer
Greater hyderabad municipal corporation

Sub: removal of mobile tower in midst of residential area at roof in 7 tomb road behind hdfc atm and andhra bank. Samata colony.

We would like to lodge complaint on cell towers placed in roofs of three houses at 7 tomb road behind hdfc atm and andhra bank. Samata colony hyderabad – 5000008 and thereby putting the life of residents in vicinity in hazardous situation and generating high radiation

We therefore request you to kindly look in to the matter personally and see that the tower is removed immediately from house in order to prevent further damage to the health of innocent people of the area.

Yours faithfully,

Hi,

This is regarding my number [protected]. I have been over charged. I activated international roaming in July but just used 1.5 MB for which charges should be around 800 however I have been charged more than 2600, so my bill comes out to be 4225.
I have called Vodafone customer care [protected] on Sunday - 18th Aug 2019,
& I was told that the complaint has been raised to fix it & I will get a call back & bill would be corrected. however no body called & on 21st when I called back I was told that it is in process check after 6pm,
Now when I talked to the customer care he says there is no such request with them.
I am being harassed by Vodafone. I have spent more than an hour with them & still no luck

On 18/08/2019i have requested my plan to postpaid to prepaid in mira-bhayander vodafone store. I had paid my bill before my cycle i. E.549/-rs. They given me new sim card and also taken one month talk time charges of 249/- rs. Now today call came from vodafone store and saying that your pospaid to prepaid plan has been cancelled. Now they saying that you have pay more 645/- rs. Normarly my paln was 399/- per month plus gst comes around 470/-. Aready i have paid 549 before my cycle date than why they are asking for 645/-.

Regards
Prashant tare
[protected]

I would like to inform you that i am being harasshed & tortured by vodafone india and they are adding vague as well as fraud bills every month. I already get carry forward data which is pending of last month data, inspite of that they add additional internet charges each month alond with irrespective vas which i never used. They neither able to explain it nor they are correcting it. It has been 2 running months since i am facing this isse.

Please help me in this issue asap.

Phone: +91-[protected]

My friend no is : [protected]
His relative recharged his no ([protected]) from hosur through online icici bank
The recharge was not yet done. I want to know why it is not done?
How much it will take to complte the recharge?

If its not done how i can refund the amount?
Can you please help as soon as possible to sort out this issue

Thank you in advance.

Balance deducting every few days on 4 of my vodafone numbers. When reached out to customer care they state that I am subscribing to some VAS, But I am not. This is happening since months to me and my family.
We have 8 vodafone numbers in our family. With such a service, only option left is to port all of them to different provider, already ported one number to different provider because of the same sisue

Dear sir,
My voda postpad no is [protected] i am using this post pad service for so many year my bill ammount should be 470+ but i am getting 760 + but still i am using this ridiculious service now i just want to inform you that continiously i am facing access bill ammount for so many month so if yop can make it correct my bill ammount of july month than ok if you cant that i am going to change this service provider along with my 16 colouges of my company who are using voda postpad...
Contact no [protected]

Dear Sir
Kindly do the needful as i am already recharge 999/- plan for life time free incoming in starting but now its incoming call has been stopped.
May i Know Why?
Sir/Mam, i am near about 15 year old customer of your company so requesting you kindly do the needful..
My No is [protected]
and alternate no is [protected]

Porting my no. To other network but sms not sending to 1900. Vodafone service center not providing right. Solution. Before i'm in postpaid plain. Bill is coming to much. Then i came in prepaid. We're my deposied amount i loss it. I submitted my request early, but vodafone service center as taken 14 day to convert into prepaid. I m not satisfied his service.

I am not getting internet connection since aug 9. I have complained the same on 10-aug-2019 complaint number[protected] via you broadband app. I have called customer care 4 times post this to remind and every time i get same response that backend team will call. I have lost my patience last saturday and sent a mail to both vodafone and you broadband of taking issue to consumer forum, social media and court and then they assign an engineer one mr. Y. Prabhu whose mobile is switched off for past 3 days. I never had such problems with you broadband and all issues were resolved within 3 days. Vodafone after acquiring you has made the service horrible. I am ashamed to say that i have been a customer for vodafone for past 11 years. I am treated like #. I am going to go ahead filing case with grievance forum and consumer case and vodafone should pay atleast 10000 fine so that they get sense. Already i am pissed off with their connectivity post idea merger now vodafone is screwing my internet life too. They must and will pay. Vodafone forgot that new india has some customer rights unlike earlier.

Hi,
I am not able to call since 25 june 2019 from my vodafone postpaid number. After multiple complain (30+ time) still issue is not resolved but still they are generating bill every month. And each time to solve complain they need 7 day and after 7 days they close complain without solving that and again they need 7 days.. This is going on from last 2 month.
So my request is to either solve my issue or refund back my 2 month payment since i am paying that without using your service.
Pfa of my complains screen shot

I am using vodafone since a very long time but now it's giving a lot of trouble from the past three days i am not able to use my internet data as its giving a sign of e. My works & chats are pending i can't even contact anyone pleased try to fix this problem because it's causing a major trouble very disappointed by vodafone services. Before this also it's causes a lot of problems in network at many places and now me sitting in my home isn't able to use my internet my data plan is going for waste. I have a lot of work to do which i am not able to do because of these great cause of trouble in network you really need to fix this please because internet & calls are our daily need and if you all render services on network like this then how could i be able to use my data. The network has never behave so poor it always behaved bad but now it's not working at all. I am in a great worry please fix it vodafone.