Vodafone India Complaints & Reviews

Hi,

I am living in marathalli area in bangalore city. I am a user of vodafone and currently using its 399 rs pack.

This pack claims 4g+3g calls and data.

However from the past one month there is no 4g coverage available in my area.
3g is available but internet throughput is very bad.

I want to know why we are being charged 399 for 4g when vodafone is unable to provide 4g services??

If there is some temporary issue, provide some substitute for the meantime.
No customer support helps.

I was trying to recharge the 28 days plans of rs 129 on a vodafone number on phonepe And my sister was trying to recharge the same plan for same no.number on paytm. At the end, we both recharged the same number for the same plan twice.
Now what happened at this stage. Last recharge pending for next month? or return?

Nitin deshmukh
Police patil lavalegaon [protected]
Netwrk issue in vehloli bk site तालुका शहापुर जि.ठाणे
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गेली 2 महिन्य पासून नेटवर्क गेले आहे अजिबात नेटवर्क नहीं कॉल लागत नहीं आणि येत पण नाही comlaint करुन सुद्धा यावर उपाय योजना होत नाही सर्व गावकरी सिमकार्ड पोर्टिंग करायला निघाले आहेत कृपया सहकार्य करावे...

मु.. वेहलोली बू. ता. शहापूर जि.ठाणे 421403 या ठिकाणी वोडाफ़ोन कंपनी चा tower आहे याचे
गेली 2 महिन्या पासुन पुर्ण नेटवर्क गेले आहे.. लवले, ठुने, आश्ते, दलालपाडा अशी ७ ते८ गावे संपर्क क्षेत्रा बाहेर आहेत अजिबात नेटवर्क येत नाही कुणीही यावर उपाय योजना करत नाही.. वारंवार कंप्लेंट करून सुद्धा लक्ष देत नाही कंपनी वाले सुद्धा काही करत नाही.. येथील लोक आपले सिमकार्ड पोर्टिंग करत आहेत कृपया मदत करावी ...

Activated a ir pack of 6000 and yet got charged 6000 + 3000

1st executive calls and says it will be adjusted to next bill amount
2nd calls and says its valid so please pay!

Most of the places where we had been had wifi, i even took a local sim to avoid extreme situations so theres no chance that they're charging me this amount!

Ridiculous and disappointing to the core.

Crooks & goons will be better than these suckers in vodafone!

Its a shame to india & to the world

Hi, i am zainab al moosawi.
I was forced to take up postpaid service for 300 per month for 3 months compulsorily and i just wanted to activate my already deactivated card for aadhar card issue purpose. I was just a month late for the other payment as i have already paid one month charges, the collections team for vodafone calls me not less than 3 times everyday and literally harass me. Being a vulnerable customer i told them about how i lost my job and will pay as soon as i get salary from my new job. Also i asked them to put notes about how i will pay on 5th of following month. They just disconnected my call and didn't listen to me and started scolding me saying 'aisa nahi chalta hai'.
Now i have paid for all my usage charges but they are imposing additional 600 for 2 months late payment fees which is exorbitantly high. I am not willing to pay that for their terrible services other wise i committed a date. Yet their calls never stopped.

Please help!

I use Vodafone services from past many years. Recently, I had started activating the unlimited packages. Current activation of the package was expired on date Saturday, 27th July 2019 and I was about to recharge it on Monday, 29th July 2019.
I have already fulfilled the criteria of minimum balance by recharging of Rs. 50 back on 4th May 2019.
Meanwhile, Vodafone has deducted Rs.24 from my account balance stating the reason of keeping the outgoing services intact.
Vodafone hasn't taken my permission before deducting the amount and also, I had not requested them to do so. Now, since I activate my account to keep this ongoing, Vodafone is not refunding the amount which was deducted without my permission.
As I now want to resume the current plan, but Rs. 24 is already deducted which is an additional burden apart from plan amount.
Vodafone should refund Rs. 24 back to me or customise the plan, I want to activate. (Rs.399 + Rs.24)

Dear sir

My vodafone no [protected] has received a following message on 27/07/2017 at 11.57am

Hello! Sportspack is now active on your number, as requested. This service is valid till[protected] and a 15 days rental of rs.75 has been deducted. Your current balance post service activation is rs.177.71. To deactivate sms stop to or call 155223 (Toll free).

Although i have not activated any such kind of service rs. 75 was deducted from my account without my concern.
My phone was in lock in key from
7.00 am to 17.30 pm on 27/07/2019 during my working hours so there's no point of me activating such kind of service at the time mentioned nor i am interested in any sports news. I have viewed this message on 28/07/2019 evening so i tried a complaint number, after waiting for 20min i got a feedback that no refund will be given after 24 hours. But i need a refund for this since i have not activated any such kind of service and this is forced on me by your company. And the for complaint email id is also not working.

There is always network issue in skylights society, wagholi, pune and i have been complaining about it since 5months. Even if you cant have a normal call because of network then what's the sense of part of its postapid connections since years.
If this issue pertains i will be forced to change my connection to other network.

My mobile number is [protected].

Please suggest.

Dear team

I'm facing network issue since 6 month on the below address for data and voice also made several calls to call center but no response. Resolve the issue in a day or 2 or else will be porting all my and my family vodafone numbers to a different service provider.

Address : vazira naka borivali west mumbai 400093

Regards,
Bhumesh wagh

Am rajesh mr from [protected] a postpaid customer, facing the issue on ur network for several months and logged many complaints on the same many times in past 18 months. At present am having 178 gb of data which cant be used due to poor network coverage, the voice quality signal is also very very poor that for every call i need to run out of my building which is just 10ft away from the road to get the least signal. One of my ticket number is[protected]

For all complaints am repeatedly receiving the same response that "yes sir we have an issue on our network which will be sorted out asap" and tickets have been closed without my knowledge.

And my simple question is why i need to pay for the product which is not working as said and i think i have all rights to take back what i have paid for it.

Dear team, i was wrongly charged 1600rs where my monthly postpaid plan is 150 rs, on enquiring about this they agreed to waiver off but started giving me pressure and threats to pay entire bill. Vodafone please answer why you threatening your customer and using abusive words. Is this the way you handle consumers. Worst service and customer handling.

Extremely un happy with the service, they are not changing my plan and i requested them to change from post paid to pre paid they are not doing, i asked my call register details no positive response.
planning to file case in consumer court.

i would request, please go with BSNL not with vodafone

Hello, i had done recharge on 20th july for my vodafone number using my vodafone app and mode of payment as upi, on vodafone app it showed transaction failed whereas the amount got deducted from my bank account. After few hours i got sms from vodafone stating "hello! We are unable to complete the transaction with id hsb8e168466e1f12fdfe0538126a08288e8 & have initiated the refund. Amount will reflect in your account within 3-5 working days."
But today being 26th july i still haven't received my refund amount of 349₹. Kindly do the needful and refund me the amount. Below am attaching photos for reference.

I don't want to continue my postpaid plan, so i have requested to convert my no. On prepaid plan. I have requested this on 16th july 2019 and visited the vodafone mini store and clear the payment. The store give me the sim and charge 148 rs as first recharge.
But till today my no didn't get converted, i have raised the issue to customer care as well the vodafone store but no help from anyone.

Number to convert: [protected]
Vodafone mini store: ace communication, opp. D-mart, shivkrupa complex, wakad-hinjewadi road s. No. 64, shop no.1, hinjawadi village, hinjawadi, pune, maharashtra 411057, india

I had accidentally done a recharge of rs.399/- on 16/06/2019 after that i have done the second recharge of rs.458/- on 24/07/2019 accidentally which i was supposed to do on other number, due to this second recharge my first recharge benefits got lapsed which is weird.
They should had either reverted back the credit or should had considered the new re-charge after expiry of current one.

1. 3rd july, vodadone store in mira road, i told them i am travelling russia and dont want international data.

2. The agent gave me an sms plan of 149 to receive otp etc in russia.

3. Vodafone advised me to sms act irdata to 199 if i want to start use of international data in russia.

4. I never sent any sms to 199 or never asked to start international data anywhere.

5. Now they want me to pay 8472 for international data usage!!

Hi,
My name is shahbaz haider. I have a postpaid connection for more than 5 years and i pay my bills on time. Every month i am paying close to rs350 to 360 hence i made a plan to move to prepaid as i have 2 more no. On 14th july i visited your kalkaji vodaphone store and paid 165 for mtd bill and paid rs495 for prepaid 90 days top up charge and they inform within 48 hours my prepaid sim will be active. Next day i got a call from vodafone and girl offer me some option and gave me 280rs discount and promise me within 2 hours i will get a text msg and after 4 hours it will reflect on my app. But after 24hours when nothing happens as per promise i decided to call back and sachine told me it's pending right now and nothing changes so far. Hence i decided to continue with the original plan which is to move to prepaid and floor manager (Nitesh) promise me within 24 hours post sim will be deactivated and i need to insert prepaid sim and also i gave my prepaid sim no.
I got another call from vodafone and one of your executives gave me some more option and tried to retain me in postpaid connection only (Which i have rejected).
Today i called again and had a word with one of the executives by the name of geeta who hung up my call purposefully as she doesn't have the answer to my problem. (Call duration 10min)
I called again after that spoke to one the floor supervisor by the name of (Moksh). I explain the full issue again to him but instead of helping me he was repeating the same information again and again. He told me 2 complaints are already raised for the same concern and he can raise 3rd on but can't take any action in order to resolve the complaint. I ask him many-2 time that i want to speak with his manager as he can't help me and he put me on hold time again and at the end he said he can arrange a callback but will not transfer the call to any manager as all the manager is in the meeting. He keeps playing with that again -2 he put me on hold and whenever he came back he gave me the same story again. I have recorded all the calls which i have made so far if you have the access for the same then please listen to it or send me the email on which i can send. But i want to take this ongoing complaint to the next level as per your company complaint procedure. I am really not happy with the services which i have received from vodafone call center. Please look into that and give me proper resolution. I was planning to move from postpaid to prepaid but now i am planning to port out my number. Looking forward to hear from you.
My contact no is [protected]
Email id is [protected]@yahoo.co.in

.
Regards
Shahbaz haider

I am unable to send port sms to 1900. I am already tired of calling customer care services and listening to useless solutions (Or no solution at all).
Your network is really bad in my area and i hardly get any calls during the day/night as my number stays not-reachable / out of coverage area!
If you can't serve right, at least let me opt another service provider.

Fyi - i have enough balance to send text messages and this balance is over and above the validity top up/free sms etc.

Hi sir/madam
I'm harshitha from tumkur karnataka. I'm using [protected] number but suddenly my number got registration failed i enquired in store they told it has been churn but i can't get it back please this number is contact with my old friends and family members and my banking emails purpose please get my number back i. E, [protected]. I hope you resolve soon and get my number back