Vodafone India Complaints & Reviews

Today morning i recharged for 169 unlimited offer and i got all the messages and the very same reflected on vodafone application. But, even after complained about this to 2 consecutive customer care executives, they couldn't resolve it. And i started my travel to my own home, as i am a women i need to call my husband or my relatives if i faced any problem in between my journey.
Complaint number 4-[protected].

I am using a postpaid mobile number, which i wanted to discontinue as i was not getting range and i had visited vodafone and made all the formalities to discontinue the card.
Later i had a talk with shafan from vodafone his number is [protected]. He promised me a reversal of 250 rs as i was paying the bills and not even able to use my number as there was no network available on my sim. He has asked me not to make the payments in the month of october and the amount will be reversed. From oct i have been raising complaints against this particular incident and later i recd a call from vodafone, now in this instance i really do not know the name or number of that person but he definitely helped me out in making my sim workable and i started getting range in my sim card and this call was somewhere in the month of december. He asked me not to make payments against the number as the promised reversal was not successful and to enjoy using the number unless the payment issues are resolved. Heard nothing back from him till date.
Now vodafone is sending me the bills with late charges where its not my fault and i have been asked by vodafone to not make the payments. These things were all on the calls and not formal, and weren't solved anytime from oct. Hence i am making this complaint formally via email.

Please look into the matter.

I was charged by vodafone rs 546 on nov-dec 2018 for number 51717. We had not made these calls and seems like it is a fraud. The customer service says its an internet number to some astrologer. I have registered a complaints against this in vodafone customer care and waiting for the response... This seems to be a big scam!! Strong action is to be taken against this cheating..

From new months Vodafone service is very poor to I decided to port my number to JIO so I went to JIO office there I found that Vodafone have blocked any sms being sent to 1900 though I can send sms to other sms properly. This is shameful activity by Vodafone even though I've complained about this to Vodafone on 15th Jan 2019 but still no response.

Hi my mobile number is [protected].
It is having vodafone prepaid sim. While i have taken the sim they told me lifetime incoming is free.

Now they have barred my incoming calls from morning.

Kindly tell me what needs to be done. I am fed up of this vodafone service.
They are just messaging me to recharge for incoming service as well.
Why should i recharge for only incoming calls.

I got a notification that "your last call on 517170 was of 4 min., charges Rs.52" current balance is Rs.4. Even it wasn't made by me. when i checked on call log it is showing 517170 as dailed number. but the question is i have not made any call.and why should i call to dummy no. and more interestingly charges got deducted for Rs.52.

Vodafone has blocked out port out on my number. When i send sms to 1900 i get error sms asking me to retry. Plus 1 rupee deducts from my balance for each of these stupid sms

Also 198 has been blocked by vodafone so that i cannot speak to customer service about it.

So i used my jio phone and connected to the paid customer service of vodafone only to get irrelevant and false assurances to retry again

I cant be able send port message from my number. I wanna to port my number from vodafone to another telecom operator. Please resolve it as soon as possible. I have network issue for vodafone even i call customer care for this issue they didn't even pickup call after hangup for 35 min tell me what should i do or how can it be resolve. Message dont be able to send to 1900 but simple message is delivered instantly

One hr roaming pack of rs 49 or 48 was subscribed on my number which was automatically suspended by vodafone without any prior intimation. Due to which roaming charged on my no. For rs 1755.56 which was earlier requested for waive off but i was only get verbal answer that they will do but not yet.

On other side one old outstanding showing in my account for rs. 1468. For which i have requested to set off with my roaming charges or refund my roaming chare and i will clear my dues. But vodafone has been suspended my services since last so many month and there are no positive response from voda.

Now you are requested to please look at the matter and get it resolve.

Mob. No.[protected]

Bill period roaming charge
24.06.2017 to 23.07.2017 594.15
24.05.2017 to 23.06.2017 360.46
24.04.2017 to 23.05.2017 248.77
24.03.2017 to 23.04.2017 124.23
24.02.2017 to 23.03.2017 427.95
total 1, 755.56

My name kamini kaushal and i was using vodafone number [protected] but on date 11 january 2019 my mobile phone lost. And that time my no. Was running but when i went to the vodafone store to replacement of new sim of same no. She said that my no. Is already blocked because i m not calling from that no. But for this vodafone company did not give me final call or message to use the number i only received the message for recharge which i regularly done time to time. And now please open my number again because you should give one week time for me to ameliorate my mistake which you think i have done. Please do something in my matter i need this number reopen.

I have been using India services for more than 5 years. Everything was swell until a few days back when I received a message which reflected a reduced balance in my account subject to activation of a service called 'WWE zone' which of course I did not activate. To further investigate, I called the Vodafone customer care and told them about the unsanctioned deduction for the same. They agreed to deactivate the service and process the refund within 24hrs.

After not receiving the refund within 24hrs, I called them again to inquire, like before. Only this time the employee refused the refund and said, "Last time, You must have forced the agent to refund the money!". The "Last Time" he was referring to was a call barely 3 minutes long (Including their waiting period) in which I allegedly forced the agent to give money for a service I hadn't initiated but was active since October 2018 and costs 90/mo. He refused to transfer my call to a different agent or to a higher authority and file a complaint. Frustrated by the agent's buffoonery that had taken up too much of my time, I hung up.

I request you to please look into this matter!

I have recharged for vodafone unlimited pack of 82 days as earlier there were no network lost issue before recharge. As soon as i recharged with the unlimited plan there was no network most of the time and i was unable to make call or use the internet at all. I spoke to the vodafone customer care and they gave me a false hope of selecting the network provider as idea which was not the solution. After then whenever i have been trying to call them on there helpine number, on taping the number for connecting with the agent, the option gets diverted to the same statement and no call is being connected to the agent. They are simply playing with the issues and greviences of there customer and getting no help to them. I am having a great regret to chose vodafone and in a great urge to get my money back as i have been chaeted with the network provider.

My Vodafone no. [protected] . And my mobile phone on 11 January 2019 has -been lost after that I went to the Vodafone store and there a lady customer tell me that my no. Has been blocked due to no uses of outgoing calls but I have not received any message regarding this . And when my no. Lost it was opened. So how they can blocked my no. I am mentally very Disturbed. Please do something in my matter

After every 6 months the post paid bill criterias change without any prior information. When i tried to discuss this with the customer service team they have no answer to this and asked to mail [protected]@vodafoneidea. Come... Have mailed theme but it's been 4 days but no response.

It's horrible customer service.. Guess there is no option but to switch to another provider

Dear sir/ madam,

We are trying to complain regarding network issues, service and customer complain. But they are not responding in positive way. I am working in sector 80 noida, living on ground floor, but here indoor and outdoor networks are showing full but when clients are calling me, responding switchoff or not reachable, we are facing so many loss, i am facing this issue last 1+ month. When i am contacting customer care they are talking very badly. We complained on fb, on customer care no, and through mail but responses are negative. Yesterday 15 jan 2019 my port code expired but they are not supporting, all dues, kyc and documents are ok, but they are not providing noc to other network. I am saying please convert in prepaid if you can not help me but one person saying we will send a delivery boy in 2hrs with prepaid sim and will convert in next 2 days, wheni am calling again they are saying we can not port in prepaid, i am paying bills every moth without any good services. Today we again disappointed from vodafone customer care and response. Hoping a positive response thanks,

Vodafone claiming that they are providing smart 4g network, but they are not fulfilling their commitment.
We are using 5 no. Of vodafone [protected], [protected], [protected], [protected], [protected].
But from 2-3 months we are facing network issues, from 1 week we are facing call drop problem, network issues, we have complaint to vodafone but they are not resolving this issues.

I have problem in receiving the messages. I can send but no incoming sms on my number. Randomly it happens. Sometimes the message center number gets changed. It automatically takes the service center number of another sim.in my case another sim is of airtel. But this time message center number also not changed. Initially i could not send the messages but after restarting my handset i could send the messages. I have checked the message center...

Shame on You people Kirti, rajesh, amit R U hungry beggar Fraud and having broken hands and legs that you don't have guts yo earn your income then it's really shameful to you for showing your nasty attitude towards the customers. It's better for you to take one huge big katora and sit on the roadside so that people will throw money on you. Shame on you greedy hungry fellows for doing fraud with the customers.

I have a plan of 1.4GB data per day and from last 2-3 days am getting a message that 50%of the data is exhausted. I haven't used it and I want to know where my data is going? Vodafone customer care don't have any Information on this. Is Vodafone stealing my data? It is very difficult to connect to Vodafone customer care because they tend to take a long time.However that's fine but on asking about the usage, they don't have any answer to address my issue. I want my stolen data back.

Hello,

This is with regards to complaint number [protected].
I have ported my number from Airtel to Vodafone on 13th January. Incoming call facility has not been started. I have been losing on important business call since 13th January due to incoming call facility.
Following actions have been taken so far:
1. Called Vodafone customer care, the person suggested visiting Vodafone store
2. I have visited the Vodafone store on a business day(affecting my daily work), another SIM was issued with assurance problem would be solved
3. After activation still problem persisted
4. Called customer care was being assured problem would be solved by 7 PM, 14th January.

Still, the problem is there, I have suffered business loss because of the inconvenience.