Vodafone India Complaints & Reviews

Dear team,
I am vodafone user since 2005, my mobile number is [protected],
I have international roaming activated with them.

My credit limit assigned by them is inr 23000, but they have sent me a bill of inr 330000, as per the standard rule, they stop the data and voice calls when the user crosses the given credit limit.

My phone when got barred in vietnam, i asked my family to check with vodafone, on a recorded line they confirmed the outstanding is inr 172000, that is why the phone data and calls have been barred.

In such a helpless situation, i shut down my mobile immediately as it was of no use to me.

When i came back to delhi, i received confirmation from the vodafone saying total bill amount is inr 330000 instead of inr 172000, they have received the data late from their third party arrangement in vietnam.

This is a clear cut fraud with a genuine client like me.

First of all if i am crossing my credit limit, they should barr my calls and data immediately, if they are not performing their action vities correctly, then i am not at fault.

Please help me resolve this mess.

Regards]
Arun
[protected]

Vodafone network is very poor in bahadurgarh city 124507, i have complaint for it many times but without resolving the issue they closed the complaint into there system, such a bad experience, i recently again called to vodafone customer care they suggested me to set the network as idea instead of vodafone but the result is same. Please help me out in resolving the issue, my vodafone number is [protected]

I keep getting messages to recharge for 199 or my number will be deactivated. On recharging for 199, I have received zero talktime but Rs 168.84 as access fee + 30.36 GST has been charged. This is happening for the second time. Rs 199 is being simply taken without giving anything in return.

Trans ID ONR[protected] dated 05/01/2019

Hi, i would like to take your attention towards the poor service of airtel, vodafone, and idea in my area.

Wanted to update you that we are a group of 40 people approx working in gip noida at 3floor and using airtel, vodafone, and idea as a network service provider and getting the pathetic service there.

It is oftenly when we received very weak signals from the service provider mentioned above.

Sometimes we are not able to make call/ received call, and sometime the quality of calls is very poor.

Requesting to enhance the service in our area ealse we all have the go for the port of the existing service provider.. Ei.. Airtel, vodafone, and idea.

I have purchased a pack of 500rs for an extra day fo my iroam. I got a sms that my pack has ended so i re-purchased an additional pack of 500rs but vodafone has falsely billed me for that extra day too since they dont see my 500rs recharge. I have added the screenshots.

Regards;
Danny
[protected]

Hi, i would like to port my vodafone postpaid connection to any other prepaid connection as i am facing whole lot of issues with vodafone. I have frequent call drops, high tariff compared to my relatives who are on vodafone prepaid, poor customer service. I went to the vodafone store in kormangala and asked to convert my number to prepaid and they said that i will need to spend more money on prepaid than postpaid, which i know is a lie. Please help me with the outstanding bill so that i can easily port the number and have some peace of mind.

I am not a vodaphone user but recently i was trying to reach vodaphone customer care to know the status of the request we have submitted for our companies two numbers which are vodaphone. Since i was not using same network it took me an 1hr to reach them then i contacted cc from one of our vodaphone number and again it took an 1hr time to reach them. When i shared my concern to the person he asked me to call again on the same number since he cant's resolve my query and surprise for me that they where charging 50p for a toll free number. I am glad i have airtel which at least take a courtesy to resolve the query on one call without any hassle.

Dear sir,

I had conversation with mr jaydev, a customer care executive for information & activation of service.
But mr jaydev misbehaved and talked in very rude manner.
Vodafone name is going on high but such type of employees degreade the image of well known organization.

When i said i said, i want to talk to your highrr executive he put my call on hold & after some time he cutted my call.

Request to higher management of vodafone to talk to for once.

His misbehaviour cannot be expressed by words.

So request to contact me.

Thanks & regards
Sailendra ranjan
[protected]

Hey Team,
This is regarding the horrible tactics used by Vodafone to LOOT their own customers.

Vodafone have not paid even the tiniest bit of attention to what I said (or my grievance) and simply sending out the automated mails. Hence posting here:

1. Vodafone’s Fraud of International Roaming charges :: I called Vodafone CUSTOMER CARE and asked for 10-daysinternational roaming. I was asked to do it via Vodafone app for a plan or Rs. 3500 which I did. No one told me additional pack of Rs. 149 will also be auto-activated with this, which is not just one –time for every month.
A plan which was activated without my consent or knowledge, but I have to pay this price, and de-activating the same ### is also my responsibility. Looking at this dishonest behavior of Vodafone – I decided to anyhow pay this amount but get rid of Vodafone postpaid.

2. Getting rid of Postpaid :: I went again to Vodafone store to get converted to pre-paid and asked them the procedure. They told me till balance is cleared I can’t switch and informed me that amount of Rs. 180 as per pro-rate has to be paid(as my plan was of 149). So, I paid Rs 4520 (previous bill amount + this extra amount) and switched to pre-paid.

3. After the switch to pre-paid I am being sent bills :: Now Vodafone is telling me that for a plan which was applied on my number without my knowledge I have to pay additional next month charges also. (Even I feel I should not have paid the previous month as it was a cheating from your end- BUT YOU HAVE STOOPED TO NEXT LEVEL BY SHAMELESSLY ASKING FOR ANOTHER MONTH, INSTEAD OF DEACTIVATING THE PLAN IMMIDEATELY.

4. INCOMPETENT and ILLETRATE STAFF :: When I had called CUSTOMER CARE initially, did the guy sitting there did not know about the roaming charges? Why could not he inform about the additional int. roaming charges for the month ? Also, when I visited the Vodafone store to convert postPaid to prePaid, even he has no idea about these extra roaming charges. Same with you Satish and other CUSTOMER CARE representatives – are you all illiterates that you neither go through mails nor listen to customer’s grievance and simply reply with copy-pasted responses to LOOT your own customers?

5. Vodafone Fraud onCall Customer Support :: And not only this, the recent talk with the Vodafone support has added on to it by saying "Sir, this 149/pm international roaming is activated automatically by Vodafone, but for deactivation, you have to manually deactivate this yourself."

6. Vodafone Fraud email Customer Support :: Till now I already have three different service request numbers ( [protected], [protected] and [protected]) and also three different reference number as well ([protected] && [protected] [protected]), from Vodafone regarding the same complaint.


As next steps-
• I am raising the issue with Consumer Court, and will be posting the issue as well as the call recordings on other social and complaint websites.

• I had moved to Vodafone pre-paid but looking at this pathetic level of Vodafone – where you only focus on extracting money from customers by even fraud methods- I have decided to port to Jio immediately.

• And not just that, will be Porting my all other postpaid corporate numbers (9711***392, 8585***086, 8285***845) to Jio/Airtel as well.


Would be interesting to see for how long Vodafone is able to survive in the market with such horrible tactics.

Best,
Rahul.

Dear sir/mam
This mitul regarding my number
+91 [protected]
Date of brith 30/03/1980
Reactive my service
I already pay my bill time to time and
Custmer service guys told me that i am use commercial, that i am not use any kind of commercial use, and without prof how can you close my service, irome pick say use unlitimed call and internet in uae, this one not fare with me
Please as soon as possible slove my problem

Mitulkumar dayani

I had done vodafone online recharge of 35 rupees on 8 jan 2019 on 10:30pm. Money is deducted from my account but money is not recharged to my vodafone number. And money is not refunded to my account. Reference id 25695182. I had talked to customer care regarding this matter but customer care person said that it will take 5days to refund. They are not concern about customer service and complaint. So what is the solution for this problem.

Hello sir,
I am using a vodafone connection [protected] since a long time and i have my main account balance is rs 1208.53. But i m regularly getting the threatening sms alert by vodafone which states that your outgoing service ends on january 11, 2019. Before you go, you have to recharge your ₹ 35 when my mobile is already available 1208 rupees, why should i recharge? Due to which my mental balance has worsened, if anything happens to me, then vodafone will have full responsibility. Please do sir, please make me diagnose the problem, i will be very pleased.

Regards
Sonu tyagi
[protected]

Hello sir,
I am also face the same problem here the port msg are not send to 1900, every time it's failed after that i call in customer care but they are always misguide and irritate me. And they are not take any complain regarding failed port msg... They are block sms only for this specific number 1900... So ple help me... My vodafone number 96968xxx31

Rajesh, kirti, siddharth, amit R U hungry beggar Fraud and having broken hands and legs that you don't have guts yo earn your income then it's really shameful to you for showing your nasty attitude towards the customers. It's better for you to take one huge big katora and sit on the roadside so that people will throw money on you. Shame on you greedy hungry fellows for doing fraud with the customers.

I m vodafone customer for last many years. I went to their vodafone mini storeat sri muktsar sahib (Punjab). I requested their executive whose name is mr gourav to covert my post paid number to pre paid. But he pay no attention to my request and refused to accept the application. I m very much disappointed. I requested him to provide me his circle head number but he refused to do so. He is very arrogant man. Company has to take action against him. I think store name is capital vodafone store

I would like to disconnect my vodafone no [protected] (corporate no). Since i was not a employee of the concerned company i.e. velocity express and as per norms of the vodafone company, i need to produce NOC letter from company with authorised signatory. Since the company not traceble. But vodafone customer care personnel not agreed to disconnect the number without having NOC LETTER

Kindly do the needful in this regards

Awating for your favorable reply

As per the bill received for the month of December 2018, I have been incorrectly charged Rs.115.55 + GST for mobile data which I have not used at all.

I have switched off my mobile data in my mobile settings from last two years and there is no way it can be turned on.

Also when I had requested for activation of International Roaming I had clearly asked Customer Care Representative to deactivate Mobile Data. Now if they have not taken request it is issue from Vodafone’s side.

Also I had shared screenshot of Mobile Setting of my mobile which clearly shows that 0 bytes used. Also Vodafone app shows 0.0 MB used.

I tried explaining this issue to Customer Care that there seems to be some system glitch or error from their end. But they are adamant that the charges cannot be reversed.

I requested Customer Care to show me proof sites accessed by me. But Customer Care is giving excuse that due to privacy issue they cannot share the data as they do not have it.

Till date I have sent 6 emails to customer care and 3 emails to Appellate Officer in just 7 days. I have just received system generated sample replies. Exactly same to same Copy Paste.

I am really disappointed with the service. I called Appellate officer Shanthi Sharma but instead of her, some Mr. Vivek Jaisawal who claims to be team member of Ms. Shanthi Sharma and acting like final authority not letting me speak with anyone else spoke very rudely with me. He had no respect for Customer. He said clearly that customers say lie to get waiver. I requested him to investigate my case as I genuinely did not use Mobile Data but he said that they will not do anything. If system shows usage means you have to pay.

If this is how Vodafone plans to loot customers then the day is not far when it will go down. They should understand they are in Customer Service domain and if they hire such rude people it defeats the purpose of Customer Service.
Proper training and qualified people should be recruited. And it is because of customers money company is working. I have visited many countries and everywhere customer service is top notch. Such a professionalism and clear facts. I feel Vodafone India should invest in customer care executive training before making them face the customers.

After this I am just waiting to go back to India and disconnect with Vodafone. I will make sure that all my family members discontinue with this provider.

The bill amount gets exceeded more than 1500 per month constantly without that much usage. Now I am in 399 plan it seems, Please change my plan to 199 or some thing else which makes my bill amount lesser.

Happens frequently, done follow ups many time but not yet resolved.

Please do the needful as soon as possible.

Because getting the bill frequently above 2000 is annoying. Thanks

Hi,
I am very old user of vodafone india but now i am getting messages from vodafone that my incoming calls will be stopped from 12/01/2019 if wont do the recharge of 97 inr. However as per my knowledge no company have rights to stop the incoming calls of customer. Why you guys have such unnecessary force for customer to do the recharge.
So could you please look into this issue and please let me know if i want to mention my mobile number for the same.
Thanks and regards,
Nitesh sonawane

My name is sasthi chanda. I have a complain from insurance company.
My complain not allow reason is my name. 1 name is abhijeet chanda & sasthi chanda. Abhijeet chanda is my nick name. Abhijeet chanda name show in mobile bill but i prove abhijeet & sasthi same person. My claim num[protected]. My mobile number [protected]. Plz slove my prob & allow my insurance.