Vodafone India Complaints & Reviews

On 14.1.19 Vodafone deducted Rs 24 from my balance without my prior knowledge & consent. i complained to their customer service(complaint no. [protected] on 14.1.19 at 9:48 a.m.). but the customer service center refused to return my balance & said they did it to extend the out going service. i am very much aggrieved & dissatisfied to their reply.

I have made request for mnp from airtel to vodafone prepaid plan at vodafone store at kapurbawdi, thane-west. This request has been made by me for the 2nd time on 8th jan 2016 still there is no sms or call that the number is ported from airtel to vodafone. My airtel number is still working. Airtel cutomer care had called me up when i made the request for mnp. I had confirmed him that want to port my number from airtel to vodafone. Now i am not getting it why my number is not getting port from airtel to vodafone. This is for the 2nd time i am facing this issue.

Hi

I bought vodafone connection. I have been chasing them to activate it. I don't get proper response on top of that. Customer service rep hangs up the phone on me.

I worked for customer service sector. I lead customer service team. We have zero tolerance policy where we terminate people for disconnecting call post show cause.

Please help me this seems to be last source and efforts

My no.
[protected]
Pls call me i[censored] wish to help ur customer

Dear sir,

I have raised one issue regarding international roaming charges which is vodafone regularty charging me.

I have received twitter call and they told me do whatever i want to do.

I have raise the connection change request post paid to prepaid. Received sr no[protected] which is raised by vodafone store hop no-20, block - a ground floor, omaxe city centre vfstore-sohna road haryana 122103, sector 49, gurugram, haryana 122001 they ask me to pay 704 rupees i had paid the amount. They told me my sim card will be activate within 72 hours. On 12-jan they had closed my service requiest no.

I have raised complaint on twitter again. Then your social media team given threaten call to me. If i will twitt again then they have my all details like house address and official details and i have to pay for that.

I have received two threaten call from vodafone social media team. I have immediately infomed the local police for the same and they are working on my complaint soon that executive will be behind the bar.

Now your vodafone store executive told me i can do any thing they will not going to transfer my post paid number to prepaid.

I have raise one more complaint to vodafone[protected].

They told me they will migrate number within 72 hours.

Now again i have received one call from social media team that they will not going to migrate my number at any how.

This is vodafone??? I will take this issue to national commission of women how the service provider can do harrashment of female.

Vodafone hire social media as gundas who threaten female.

I will port my number to airtel simple such a same less vodafone.

Who is even not able to handle complaint.

I need status of my complaint who is resposible for the same.

I will raise the same in consumer court.

Also publish the article in all social plantform how vodafone threaten females because now its on dignity level.

Hi,
Almost daily i am losing a balance of rs. 3 on my prepaid mobile. The customer care refunded the balance on one occasion after complaining but they refuse to do so now by reasoning that the sms is being sent by me and hence the deduction can't be refunded. The no to which sms is being sent as informed is 52425. On searching online for this no i learnt that vodafone has been fleecing consumers by deducting balance by claiming sms being sent to the above no from as early as 2010. I am tired and fed up of calling up the customer care every day. Consumers beware! I think it's time to leave vodafone.

Why without any intimation 24rs. Deduct from my account??? As per trai, if there have not any active service pack then service provider...
1. Inform first to customer,
2. After few days they will stop outgoing call,
3. After that they will stop incoming calls and
4. After 90days they will stop the service...

But why within 1days (After validaty expired) ithout any intimation 24rs. Deduct from my account???
I want refund my balance

Dear sir,
. At least, my benifit is going to hell by vodafone.
Vodafone does not take any response for their lowest network quality in india.
I thought this company cheated with indians.
Lot of fake news and much more fake promises with in blood of vodafone.
They can not update 3g network properly, but jump in 4g.
I was to wait let night for data speed and network quality goes to bad to very bad.
I can not use my full of benifit by vodafone worst network quality and very worst data service.

Dear Sir,

i need my call history and SMS available on my Prepaid Vodaphone number [protected]. I lost my mobile - Nokia XL which contain this Prepaid card and we stored call history and SMS data. For me, SMS and Call history data is very important and need it at least for Sept 2011 to May 2012 duration.

I have attached police complaint for lost of Mobile and very important data - SMS and Call history - Sept 2011 to May 2012 duration.

Please call me on [protected] for any additional information that you need to verify.

Why you are not providing any option for taking a customer repetitive on call,
198 no a flase and time waste number for calling vodafone customer care to get a complaints logged. Go to hell, go to hell, go to hell, go to hell, go to hell, go to hell, go to hell,
Go to hell

Why your are not understanding customer problem i have tried many time to sending a msg but again and again it show try after some time,

I want to send port sms to 1900

My mobile no [protected]
[protected]

When i called to customer care they never reply me on my call and i waited for 28 minutes, after 28 minutes i quit and see my balance only 5 rs..what the hell vodafone doing with customer deduct 42 rs without any service, without any call, without listening my complaints.

CHEATER
CHEATER
CHEATERCHEATERCHEATER
CHEATERCHEATER
CHEATERVVVV

CHEATERCHEATERCHEATER
CHEATER
CHEATERCHEATER

REGARDS
PARDEEP
[protected]

This is the worst service i have ever received from vodafone. The past 4 days have been so disturbing and unprofessional at your end. I am on the verge of discontinuing my vodafone number owing to the distress i have faced with your support team. I have faced issues of bill payment, because i chose to pay via paytm. I was guided from sameer (Your santacruz west branch) to shaista khan to smita to so many other representatives. Do you honestly expect me to repeat my grievances or issues to each and every vodafone support rep? Your customers come to you for support not to elongate and existing issue. When finally the issue was resolved, with a payment made from my end, to stop the disturbing alert i was receiving every time i make a call, i still continued to get your customer service calls. Telling me i have to make the payment. Dont you guys have any system in place? This is absolutely ridiculous service and you really need to look into your marketing and advertising because your customer support teams advise to pay by cash while you guys promote your easy pay via online and wallets. Sincerely, a frustrated customer.

I have been cheated by vodafone's, i planned to port my vodafone number to other service provider after all the formalities done i received a call from vodafone executive late evening 20:10pm saying that you have to drop an sms (Stop mnp) immediately to deactivate vodafone service, post our acknowledge you will able to activate the other service provider services. After dropping the sms i received one text mentioned you have request for cancellation of port, it was such annoying i tried reaching that number several times but that person has blocked my number.
That person didn't know that i have recorded the call as evidence against vodafone.
Know i have put this across to vodafone team to take necessary action otherwise i'll take to extreme level on social networks and other ways and mean. Will certainly file compliant customer court.

Hi team,

had raised a complaint on 30th nov 2018 that i am having network issue at my new location. they told it will get resolved soon. Had clearly told would not pay the bill until issue is resolved. Got a call in 1st dec that some one will visit my location and resolve the issue. Which did not happened till 31st dec, post lot of calls and follow-up. They kept on barring the call despite of giving details. Now when asking to wave-off the bill because of network issue, they tell (Mohit from co-operate team, that it is rental and can not be waived off. Even after talking to there representative they tell have not talked. Attaching the complete mail below.

On sat, jan 12, 2019 at 5:06 pm amit bohra wrote:

+ appellate.

Regards,
Amit
On sat, jan 12, 2019 at 4:54 pm amit bohra wrote:

Hi team,
Some lady had talked to me yesterday evening and told network team did not get permission to come inside home
Had told they visited on 31st and taken reading from within the home and told we revert back today. From morning have not got even a single call how come you can ask was not reachable.

On sat 12 jan, 2019, 12:07 am

Hello sir/ma'am,
I would like to request you to provide me call details of my prepaid number. It's very urgent and i don't want to divert myself to illegal means. I want to make it clear that i'm the owner of it and i have a basic phone which doesn't keep accurate call logs i cannot install apps. I downloaded your vodafone app in my tablet and it only shows outgoing calls made by me. I need a full cdr. Please help me. I would be grateful.

I've done a recharge of amount 458, dated 31 dec. 2018, on phone no. [protected] via "my vodafone app", payment method paytm, while doing the transaction mva crashed and at the same time, my amount got deducted from the paytm wallet. Now mva is showing nothing in the transaction history and my recharge is still due.
The paytm wallet transaction id is [protected].

Hello sir i had received a call from Vodafone company for mobile tower related work and after that received a letter from Vodafone Regd no. AW1175AE/241 AND Demanding some registration charges in the account of company lawyer. Is it faq letter or what should igo with it ?? Here i am attaching a pic. Of letter which i had received

Hi, i am rajeev, i belong to jind city (Haryana) recently switched to vodafone due to their better internet promises over national tv through big advertisement. But in starting first month they gave service that was just ok (Can't say good enough) but next month after i took a data pack of 3 months their interest service has become the most poorest services. They do not provide customer care number and just spin their customers in other than important points and just advertise their new plans over customer care number. This is #... Here we have not even 10 kbps speed even in city... This is the badest company i have ever found... I would rather prefer bsnl 2 g which is far ahead from them..

It has been 5 days after buying a vodafone sim card but we have not been able to call 59059 to activate the sim. Please provide support as even i called the support system they told me to wait.
When i bought the sim they promised me that it will be activated after 5 hours, but we are still unable to connect to it. Please help us and provide sufficient customer support.

Dispute no. (Complaint no[protected].

This is in respect to my dispute i would like to inform that vodafone has stopped my services since 28th october 2018. For some misuse at unknown destination.

At the time of my visit to vodafone center i had complained and explained my problem and difficulty faced during my journey. On inspecting the mobile they had assured me that the same will be reverted. I fact now they have completely stopped my services.in spite of my repeated compliant and follow up no proper action or satisfactory reply is given.

This is also to inform you that my credit limit was rs. 3000/- only. I don’t understand why vodafone has waited till it exceeds the limit. The same should have been stopped immediately. Since my credit limit is rs. 3000/- anything above that is not at all acceptable & applicable.

This is also to bring to your notice that i have been to turkey and no other destination what so ever. Also as per your usage detail i was at mumbai airport & then after my mobile was on flight mode till i reached turkey. So no question of any usage arises as mentioned by you. Also all my outgoing services were blocked in turkey which has caused lot of inconvenience to me. Also as per your detail you have given all different locations where i have never gone during the period.

It seems that vodafone was never interested in providing services at any stage of my turkey tour. Also after visiting vodafone center or spoken to different customer service person i have to repeat and explain again and again. After repeating my complaint only one reply “we will get back to you”. It seems that vodafone is not interested in customer services and only interested in extorting money from customer by raising false bills.

This is also to inform you that since i have no other number and same has coasted me lot of inconvenience physical & monetarily for which vodafone is responsible. Since all my services are stopped since 28th october 2018. I am not further liable for any outstanding.

Regard

Alpa m. Gordhandas