Vodafone India Complaints & Reviews

Vodafone has blocked my number from connecting to a customer care executive in the number 111. I can connect to the automatic response system but when i wish to speak to a customer care executive, the call reverts to voice response system. This is true only for my number since i was able to connect to a customer care centre from another phone seconds after i found myself blocked

Dear sir,

Buy mistakenly i have recharge on my number ([protected]) but i want to recharge on my another number ([protected]) but now since my recharge is 399 hence my plan has changed were it was earlier plan 509. Which was 1.5 gb net but due to new recharge my plan has changed so i am getting 1gb net,
So you give me the my old plan as well refund my money.in any way.
I have already raise my complain to customer complaint but now they are saying we can not give service and you can port also.
But as i am loyal customer from past 12 year i want to use ur service but if does not get resolve i will complain on customer forum
So kindly do the needful
Waiting for promp reply.
Thanks
Regards
Yogesh charatkar
[protected]

My name is mohd syeed teeli. I have ported my airtel postpaid connection into vodafone. Because of internet problems. My mobile no is [protected]. After the activation i am facing the same problem as it was in airtel. The internet sign is showing but it is not browsing. It shows we can not reach the site, time eror, it will take long time and try to your internet connection. When i send the sms it shows sending failed and i called from other numbers to my above number it says number does not exist. Whatever the processes was like manual setting, dats roaming, change of mobile phone, sim one, lte auto connect, restart etc i finished it completely but the problem remains same. What happened to both the airtel and vodafone companies. I lost trust on both companies, espicially i blame their syststem engineers who do have professional conciousness on digital costumer services what they are providing and looking on. As the company have own rules for every process same the contemporary customers have own rules. I wish vodafone care or system engineers will sought out my connection problems with 24 hours. Other wise i have to leave the vodafone family.

My name is mohd syeed teeli. I have ported my airtel postpaid connection into vodafone. Because of internet problems. My mobile no is [protected]. After the activation i am facing the same problem as it was in airtel. The internet sign is showing but it is not browsing. It shows we can not reach the site, time eror, it will take long time and try to your internet connection. When i send the sms it shows sending failed and i called from other numbers to my above number it says number does not exist. Whatever the processes was like manual setting, dats roaming, change of mobile phone, sim one, lte auto connect, restart etc i finished it completely but the problem remains same. What happend to both the airtel and vodafone companies. I lost trust on both companies, espicially i blame their syststem engineers who do have professional conciousness on digital costumer services what they ate providing and looking on. As the company have own rules for every process same the contemporary customers have own rules. I wish vodafone care or system engineers will sought out my connection problems with 24 hours. Oothet wise i have to leave the vodafone family.

It is regret to informed you that i am using corporate connection vide mobile [protected] and your invoice no 12iwb[protected] dt[protected] for the month of december-2018 bill period 10/12/2018 to 09/01/2019 where in this bill plan 199 was introduced and exiting plan have been change without any intimation to the user of the connection it is a fraud and unethical and violation of good faith and rs 368.00 was demanded which is disputed and totally a fraud amount have been imposed and i want reversal of bill amount off 199 plan and freash bill to generated in old plan rs 375.00 - 200 =175.00 + gst 18% rs 32.00 total amount of rs 207.00 i will pay and i want reversal of rs 161.00 with immediately and resonated my old plan in the current month if not possible the stop the connection without any delay. Please note i will not pay the disputed amount of 199 plan rs 161.00 and immediate cancellation of 199 plan and restored old plan without any delay and also and note that this change of plan is done at your end without any communication i lodge a complain vide docket no sr-[protected] dt[protected] and if old plan cannot be restore then stop the connection and settled the bill in old plan basis at earliest without any delay if not done then i will move to consumer court and informed the tri for necessary action.

On 14.1.19 Vodafone deducted Rs 24 from my balance without my prior knowledge & consent. i complained to their customer service(complaint no. [protected] on 14.1.19 at 9:48 a.m.). but the customer service center refused to return my balance & said they did it to extend the out going service. i am very much aggrieved & dissatisfied to their reply.

I have made request for mnp from airtel to vodafone prepaid plan at vodafone store at kapurbawdi, thane-west. This request has been made by me for the 2nd time on 8th jan 2016 still there is no sms or call that the number is ported from airtel to vodafone. My airtel number is still working. Airtel cutomer care had called me up when i made the request for mnp. I had confirmed him that want to port my number from airtel to vodafone. Now i am not getting it why my number is not getting port from airtel to vodafone. This is for the 2nd time i am facing this issue.

Hi

I bought vodafone connection. I have been chasing them to activate it. I don't get proper response on top of that. Customer service rep hangs up the phone on me.

I worked for customer service sector. I lead customer service team. We have zero tolerance policy where we terminate people for disconnecting call post show cause.

Please help me this seems to be last source and efforts

My no.
[protected]
Pls call me i[censored] wish to help ur customer

Dear sir,

I have raised one issue regarding international roaming charges which is vodafone regularty charging me.

I have received twitter call and they told me do whatever i want to do.

I have raise the connection change request post paid to prepaid. Received sr no[protected] which is raised by vodafone store hop no-20, block - a ground floor, omaxe city centre vfstore-sohna road haryana 122103, sector 49, gurugram, haryana 122001 they ask me to pay 704 rupees i had paid the amount. They told me my sim card will be activate within 72 hours. On 12-jan they had closed my service requiest no.

I have raised complaint on twitter again. Then your social media team given threaten call to me. If i will twitt again then they have my all details like house address and official details and i have to pay for that.

I have received two threaten call from vodafone social media team. I have immediately infomed the local police for the same and they are working on my complaint soon that executive will be behind the bar.

Now your vodafone store executive told me i can do any thing they will not going to transfer my post paid number to prepaid.

I have raise one more complaint to vodafone[protected].

They told me they will migrate number within 72 hours.

Now again i have received one call from social media team that they will not going to migrate my number at any how.

This is vodafone??? I will take this issue to national commission of women how the service provider can do harrashment of female.

Vodafone hire social media as gundas who threaten female.

I will port my number to airtel simple such a same less vodafone.

Who is even not able to handle complaint.

I need status of my complaint who is resposible for the same.

I will raise the same in consumer court.

Also publish the article in all social plantform how vodafone threaten females because now its on dignity level.

Hi,
Almost daily i am losing a balance of rs. 3 on my prepaid mobile. The customer care refunded the balance on one occasion after complaining but they refuse to do so now by reasoning that the sms is being sent by me and hence the deduction can't be refunded. The no to which sms is being sent as informed is 52425. On searching online for this no i learnt that vodafone has been fleecing consumers by deducting balance by claiming sms being sent to the above no from as early as 2010. I am tired and fed up of calling up the customer care every day. Consumers beware! I think it's time to leave vodafone.

Why without any intimation 24rs. Deduct from my account??? As per trai, if there have not any active service pack then service provider...
1. Inform first to customer,
2. After few days they will stop outgoing call,
3. After that they will stop incoming calls and
4. After 90days they will stop the service...

But why within 1days (After validaty expired) ithout any intimation 24rs. Deduct from my account???
I want refund my balance

Dear sir,
. At least, my benifit is going to hell by vodafone.
Vodafone does not take any response for their lowest network quality in india.
I thought this company cheated with indians.
Lot of fake news and much more fake promises with in blood of vodafone.
They can not update 3g network properly, but jump in 4g.
I was to wait let night for data speed and network quality goes to bad to very bad.
I can not use my full of benifit by vodafone worst network quality and very worst data service.

Dear Sir,

i need my call history and SMS available on my Prepaid Vodaphone number [protected]. I lost my mobile - Nokia XL which contain this Prepaid card and we stored call history and SMS data. For me, SMS and Call history data is very important and need it at least for Sept 2011 to May 2012 duration.

I have attached police complaint for lost of Mobile and very important data - SMS and Call history - Sept 2011 to May 2012 duration.

Please call me on [protected] for any additional information that you need to verify.

Why you are not providing any option for taking a customer repetitive on call,
198 no a flase and time waste number for calling vodafone customer care to get a complaints logged. Go to hell, go to hell, go to hell, go to hell, go to hell, go to hell, go to hell,
Go to hell

Why your are not understanding customer problem i have tried many time to sending a msg but again and again it show try after some time,

I want to send port sms to 1900

My mobile no [protected]
[protected]

When i called to customer care they never reply me on my call and i waited for 28 minutes, after 28 minutes i quit and see my balance only 5 rs..what the hell vodafone doing with customer deduct 42 rs without any service, without any call, without listening my complaints.

CHEATER
CHEATER
CHEATERCHEATERCHEATER
CHEATERCHEATER
CHEATERVVVV

CHEATERCHEATERCHEATER
CHEATER
CHEATERCHEATER

REGARDS
PARDEEP
[protected]

This is the worst service i have ever received from vodafone. The past 4 days have been so disturbing and unprofessional at your end. I am on the verge of discontinuing my vodafone number owing to the distress i have faced with your support team. I have faced issues of bill payment, because i chose to pay via paytm. I was guided from sameer (Your santacruz west branch) to shaista khan to smita to so many other representatives. Do you honestly expect me to repeat my grievances or issues to each and every vodafone support rep? Your customers come to you for support not to elongate and existing issue. When finally the issue was resolved, with a payment made from my end, to stop the disturbing alert i was receiving every time i make a call, i still continued to get your customer service calls. Telling me i have to make the payment. Dont you guys have any system in place? This is absolutely ridiculous service and you really need to look into your marketing and advertising because your customer support teams advise to pay by cash while you guys promote your easy pay via online and wallets. Sincerely, a frustrated customer.

I have been cheated by vodafone's, i planned to port my vodafone number to other service provider after all the formalities done i received a call from vodafone executive late evening 20:10pm saying that you have to drop an sms (Stop mnp) immediately to deactivate vodafone service, post our acknowledge you will able to activate the other service provider services. After dropping the sms i received one text mentioned you have request for cancellation of port, it was such annoying i tried reaching that number several times but that person has blocked my number.
That person didn't know that i have recorded the call as evidence against vodafone.
Know i have put this across to vodafone team to take necessary action otherwise i'll take to extreme level on social networks and other ways and mean. Will certainly file compliant customer court.

Hi team,

had raised a complaint on 30th nov 2018 that i am having network issue at my new location. they told it will get resolved soon. Had clearly told would not pay the bill until issue is resolved. Got a call in 1st dec that some one will visit my location and resolve the issue. Which did not happened till 31st dec, post lot of calls and follow-up. They kept on barring the call despite of giving details. Now when asking to wave-off the bill because of network issue, they tell (Mohit from co-operate team, that it is rental and can not be waived off. Even after talking to there representative they tell have not talked. Attaching the complete mail below.

On sat, jan 12, 2019 at 5:06 pm amit bohra wrote:

+ appellate.

Regards,
Amit
On sat, jan 12, 2019 at 4:54 pm amit bohra wrote:

Hi team,
Some lady had talked to me yesterday evening and told network team did not get permission to come inside home
Had told they visited on 31st and taken reading from within the home and told we revert back today. From morning have not got even a single call how come you can ask was not reachable.

On sat 12 jan, 2019, 12:07 am

Hello sir/ma'am,
I would like to request you to provide me call details of my prepaid number. It's very urgent and i don't want to divert myself to illegal means. I want to make it clear that i'm the owner of it and i have a basic phone which doesn't keep accurate call logs i cannot install apps. I downloaded your vodafone app in my tablet and it only shows outgoing calls made by me. I need a full cdr. Please help me. I would be grateful.