Vodafone India Complaints & Reviews

We have been facing a network problem since very long. Call cannot be connected while you are inside home. There is very much problem of network. Internet is no where. There is request to atleast install a network tower of any company so that people can switch to the same which will provide service there. Area: village: fatehpur chak, baghpat, west up.

They sent me an sms last month that they are upgrading my plan in 2 days. The details of the new plan looked good, but, towards the end of the message i realized that this is going to increase my monthly bill.

I thought to myself that this is not an upgrade. This a change of plan along with an increase in my monthly bill without my consent. If i did not reply back with an sms saying 'out’, they would go ahead and change my plan 2 days later. My first reaction was to call them and blast their customer service, but then i remembered how useless it would be to talk to them considering all the standard responses they usually give when you talk to them and instead of solving your problem, they further add to your problem.

Since, i was interrupted by this sms while i was working on something important, i said why waste my time calling them. Let me just reply back to that sms with an ‘out’ and see what happens knowing very well of all the horrible experiences everyone i know around me has with these phone companies.

I got a response sometime later saying that my response has been captured.

The next day i got the same message from them that my plan will be upgraded. And, i said to myself - here we go again. The fun and games have begun!

Anyway, this time i called up their customer service and described the problem to which he assured me that no such upgrade would happen and i shouldn't worry. I told him that my trust with them was at an all-time low to which he said that even if my plan got accidentally upgraded they would not charge me anything extra. Before i ended the call, i also said that i would not like to receive this sms again to which he responded that that is out of his control, and for the next 1 month, i will have to bear with these messages. My response to him was, “ you are a phone company and you provide these services including sms, and, you say, you have no control over this! Isn't that a bit shameful? He admitted that it was indeed embarrassing and will make sure that i don't receive these sms’es further.

The next day, to no surprise of mine, i received the same sms again after which i decided to put my complaint in writing and emailed their customer support as to why they were bombarding me with these sms’es. The response to that was “what is your phone number?” i am an old customer with you and have only 1 phone number with you. Shouldn't you have this information ready with you instead of wasting my time asking me such stupid questions? Do you ask for my phone number when you send me the bill every month on the same email address of mine from which i have emailed you?

At this point i decided to report the problem externally.

Hi,
I am hussain shaikh. I have been a vodafone customer for almost a decade. For the last few months i have not been receiving the services i pay for. It has been brought to the attention of corporate department via email as suggested by the customer service team. I was told on multiple occasions that the network team is looking into my issue and i would have a
Network engineer visiting my area. I had requested the time i want to be contacted. However, vodafone kept on calling me when i am at work leading to no resolution. I had told them via email i won't pay for the services as never got the service as they have committed to me. I am mentally frustrated with their careless approach and to add to my misery they have suspended my number yesterday. I spoke to their customer service now at this hour of the night as was at work and the guy at the customer care was not paying any attention to what i expect and repeatedly said i need to pay my bill. When asked for escalation said his manager is not at work. This itself talks about their commitment towards professionalism. Please help!!

Dear sir,

Iam not satisfy with your network, internet issues
Coverage n data packs... So i thought to move to airtel... I have started
To send sms to 1900 for porting...in december
But, i am not able to send only for 1900... "message could not sent" is showing... Tried many times from december then i visit vodafone store they were not able to give me any solution.
I had a word with customer care for solution... They told me to visit vodafone store but i have already visited there and are giving irrelevant solutions: -

1. I did not recharged my mobile, as for as company rules so outgoing sms barred...
My mobile balance is 30rs
2. I suppose to change message centre no.- did the same but no result...
3. I have to change the handset - tried but no result...

So i want resolution of my problem immediately as i have seen many similar complaints online against vodafone to stop customers for leaving there network.
So kindly provide immediate solution else i have to mark emails to trai ([protected]@trai.gov.in & [protected]@trai.gov.in)

[protected]

My name is amit kumar, me apply for tower company to apply the tower, his m. D. Mrs. Bhanu partap not take my calls and he always say your money will fully refundable, so i belive them, after some time he not answers my calls, please refund my money,
I gave cash deposit her account mr. Rohit kumar sonar, he belongs to panipat shamli. Please refund my money

Wrong billing of isd sms
This is in regard to postpaid connection of vodafone in my name vaibhav pandya m-[protected].
The bill for bill period:.11.12.18 to 10.01.19,
The charges for this bill period are rs. 26960.
Further, in this bill an outgoing isd sma with following particulars is reflecting:
Isd sms charges rs. 22548

I, vaibhav pandya, using vodafone's postpaid connection from last 13 years. Regularly paying bill on time. Never done isd sms. But this time bill was raised for isd sms. After receiving bill in jan, i made complaint to vodafone. But they confirms that their bills are accurate and they do not charge for services which is not utilized.
But i am also confirming that i did not made any isd sms.
Then why should i pay for sms which i did not made. I am afraid about it that if my phone was hacked and misused, kindly tell me how to prove my point that i have not isd sms, all i can say is that go for vigilance enquiry for this telecall. So pl. Look into matter and request to waive the wrong billing amount.
Regards,
Vaibhav pandya
[protected]@yahoo.com

I am a postpaid customer for last 9 yrs. Had requested for consolidated bill payment statement for fy 18-19 for tax submission purpose. Even after 8 working days, the request is not closed. Multiple follow ups with vodafone customer care was done, have written multiple mails but no resolution yet. I am being asked to re-raise the request and wait for another 8 days. With this kind of service level, i am compelled to look out for other options. There is no proper escalation matrix for customer complaint resolution. Horrible service level.

Hi,

My name is sanchita loho. This is regarding the vas charges which i was charged 47rs in month of january. When i contacted vodafone customer service he says that i have activated some wwap_dls0047_ppu_014*. I seriously have no idea if i activated that kind of service. He said i have activated the service on 26/01/2019 07:01 pm. I have no idea how this service got activated.

This is daylight robbery and i when i googled it i found so many such cases. This is just unfair practices from vodafone to rip off people. The moment i got the postpaid bill with this charge i have sent a message to deactivate. When i asked in which mode did i activate the service he says i might have clicked on some popup on internet and this service might have been activated. This is absolutely rubbish that some vas gets activated with a click of a popup. Please look into this asap.

Hello,

My vodafone sim blocked without confirming me.

No sms or no call. Simply blocked.

And i called call center, they said dont know how it is blocked and gave vodafone store address in (Pincode:600100)

And i went there no such store available in that area

Not sure how to activate my sim now

It is important for us to given most of the accounts to my number only. Without proper information how can blocking the sim

I have tried to reach correct people to talk but not getting any response but a general answer. I had asked for an international roaming pack activation on 29dec18 before my thailand trip to which the vodafone customer care executive only activatd a basic international roaming pack of 150 rs. Due to this i have incurred a bill of rs 4963/- out of which approx 3600/- are data charges. Why am i being paid for a mistake from your end? Why the request was not taken which was asked for?? Can somebody pls wake up on this and arrive at an amicable solution as am fed up chasing people without any luck. Please do not give standard replies which i am getting. I am being penalised for no fault of mine and an absolute lack of services your end which you are failing to accept!! Awaiting some positive anser from your side. I will use every available mediuim to get in touch with you and try my best!
Regards

This is in reference to my mobile number [protected], this is a vodafone number which i have been using for more than a decade. On 29th november 2018, i made a payment of rs. 550/- through paytm from my mobile number [protected]. As per paytm the payment has been successfully transacted to vodafone account and they have shared the transaction id and reference number.
Vodafone has been consistently denying the acceptance of the payment and when i shared the payment details with them, they are compelling me to show my bank account statement, i believe under the indian constitution act, no company can compel me to share my personal bank account details.

Moreover to worsen the case, when the payment issue is under dispute, vodafone has barred the outgoing calls of my number.

I am not writing this complaint for a small amount of rs. 550/-, rather i am writing this because i am sure like me this company must be fooling hundred other indian customers by fraudulent ways.

I request you to please take a strict action against the company, being an international company they should be more sensitive with the indian customers, but, they have been doubting on my integrity.

Thanks and regards
Shailendra singh
[protected]

Im using a no for more than 5-6 yrs and they have charging me 49 -49 for something which i was not aware... This no i used by mom and she used to be at home her avg billing was 450 per month but from last few months it jump to 800-900+ but i trusted vodafone so i paid last oct-nov and i found that they are charging me extra for no reason... When i spoke to their executive they said they don't have any records were we have given approval to start same and when i got a call from their account division the guy was so rude and was talking like he is doing vasoli and was saying you have to pay the dues it's your mistake... I have audio of call center how do i send you that

I, koustav dasgupta, have attempted to recharge my mobile number, [protected], through my vodafone app of my mobile on 30th january 2019. I paid successfully rs. 458. I have got a message that 217: sorry! This recharge is not available. Txn num. Onr[protected]. I have got another message, which is "sorry, we could not process your recharge of rs. 458.00, order id:[protected]".

Hello vodafone company is deduct 10 rupees balance from my vodafone no. On 17, 19, 22 & 27 january'2019, 4times with giving reason that a game charge will be deducted which was not done by me.
Out of this 19 & 22 january balance is refunded but another 2 days balance they told me to be refunded soon but today they refuse to do the same giving reason that in one month 2times refunds is acceptable. My question is that if not possible the refunds more than 2times a month then why they deducted 4times of my unawareness.

I live in dvc ktps colony, bhanjhedih, jhumri telaiya, koderma jharkhand. And i am using a vodafone number for calling and other services. But since more than 3 months the network condition is very poor in our location.

And the condition is getting worse day by day. Now a days, there is no vodafone network full full day. Despite of such poor service, vodafone service provider terminates the outgoing services after every 28 days if we do not recharge it by base pack.

We are paying and then also not getting satisfying service in our location.

We request the vodafone to provide better service for which we r paying

My plan for postpaid no. [protected] got changed without informing me. It was "Corp 100 plan_2" till December 2018. Suddenly in January it got Changed to "RED Basic" without informing me.
Been a Vodafone postpaid customer for more than 4 yrs now but never have faced such a pathetic service till date.
The plan has been changed without any official mail been sent to the cooperates as no one was aware of such changes been made.
I will not pay the bill until my issue get resolved.

Sir I am badri lal bairwa and I use vodafone sim
I have get many problems properly in my area *(kalyan nagar 3 tonk road, jaipur, Rajasthan )*pin code - 302029

My calls are disconnecte when i'm using vodafone and internet speed is very poor and any other many few problems .

I am a business man, my customers say your voice is crack now . so it's my responsibility when I was talking with my customers my voice is don't crack .

So please solve my this problem

Otherwise I left your company and I will join jio

My contact number is [protected]

Vodafone Relation No[protected]

Based on my usage I thought to change my corporate plan and switch my postpaid connection to prepaid connection so I visited Vodafone gallery Jan 31 Dec. (located at Panvel and Belapur, Maharashtra). But they suggested to pay 250 INR as first recharge.

I had requested them to make a recharge 495 INR (3 months plan). But they forced me for first recharge 250 INR as it is compulsory. So I decide to port my Vodafone number to Airtel, as Airtel offered me better rental plan of 199 INR.

In process of porting, Vodafone call center customer care executive Mr. Juned contacted me and request to cancel Porting. And also confirm that 250 INR plan is not mandatory as first recharge. I can recharge 495 INR (3 months plan).

Upon my discussion with Mr. Juned, I requested him to log my grievances for false information provided by Vodafone gallery. But he said there no option to log such type of complaints but he mentioned same thing in notes and suggested me to drop a mail to corporate assist.

So I wrote a mail to Vodafone but still there are no response from Vodafone side.

Hi.. Just got a vodafone sim 2 days ago. It took them almost half a day to activate. And once recharged the network keeps dropping.in fact their app is also not able to register me as the network keeps dropping. Will have to port the number to a proper network company.
Have called the customer care twice but they just ask to go to setting and reset the settings etc..

Dear sir,
I am not satisfy with your internet network coverage n data packs... Hence, i thought to move to jio... Then i have started to send sms to 1900 for porting... But, i am not able to send only for 1900... "message could not sent" is showing... Tried 10 time... By speaking to customer care for solution... They keep giving non sense / irreverent solutions from last 10 days.

My cell no. Is [protected]

Thanks & regards
Anoop sonsi