Vodafone India Complaints & Reviews

Money deducted from my paytm account through my vodafone app but recharge not done.
I did a recharge for my no [protected] on[protected]:34:06 pm for rs 399. Money got deducted from my paytm account but i did not get recharge on my number.
Merchant name - paytm_wallet, status - success
Paid for order vodafone mobile services limited ap p w order #[protected]-[protected]-17 transaction id [protected][protected]:34:06 pm
Rs 399

I have activated my vodafone number [protected] from safe custody on 19th dc 2018. I have been following up with vodafone team to get my sim upgraded to 4g however no one is able to help me in this regard. I did visit vodafone store kharadi 5-6 times.. Did chat almost every day since 23rd dec till date, have called customer care multiple times however no response and no one is able to understand the issue and not willing to help.

The team has already activated 4g data plan however as sim is 3g sim, i am not able to consume 4g speed and i really don't understand how can they activate 4g data plan when sim was 3g and why it was not identified at that time?

I am using this number since 2005 (Almost 14 years now) when it was bpl later changed to hutch and now vodafone. If this is how you treat your loyal customer then i am sorry to say but i have run out of patience and i am already thinking of porting options.

I am facing lot of network issue as zero network in my phone at infosys, uniworld tower b, central park ii road, tikri, sector 48, gurugram, haryana 122001.

Even at near by area network is very poor. Vodafone has assured about best connectivity after merger with idea. This is really very poor connectivity.

Also 4g data is no where to see in this vicinity

My cell phone no is [protected]

Recently on my visit to meghalaya to tourism site of living roots bridge and dawki river for a day i have been charged international roaming without my knowledge. On enquiry i have been told that my calls were routed thru bangladesh. Is it not robbery. Firstly i am in india, well within our border and visiting tourism sites. Secondly is it not breach of my information security. Thirdly, i was never informed that my calls and data are on international roaming while your mobile screams as soon as you cross your state/ circle informing you that you are in different state. Lastly no one to listen to your pleas. It is just that you pay. Kindly anyone let me know the steps i should take to regularise excess incorrect international charges. And more importantly as to who has given permission to vodafone to route my calls and data thru bangladesh while i am in my own country india. Are all people staying there being charged international roaming.

We lost one of our mobiles last week weh had a sim bearing [protected] in that mobile, we raised an fir and collected the documents for re issuing of the sim, the document was in the name of mr. Mohummed siban as per vodafone his name has been updated as mohu siban. First they asked us to get this id proof we got it he is currently in dubai and will not return for sometime. Then they asked to get his entire passport softcopy we got and gave the same. Then they asked us to get his letter stating he is not in country and handover the bill to us. We did that as well. Then vodafone tells us that the sim was registered in 2006 and they dont have any records of that sim. Now today they say name and photo is not matching. Mohu siban is a short of mohamed rite and photo after 12 years will never be same we were in college those days. We have all our finacial transactiosn linked to this sim. This is a postpaid sim we have paid every bill till now, we have also been receiving emails from vodafone in our email id. Please let us know what else you want for this sim to be re issued.

Nodal officer and grievances have not replied nor received the calls.

I want to file fraud case against vodafone for cheating customers and billing by using fraud means. Also want to file a case in the consumer forum regarding the same. If any of you have experienced similar issue and taken some necessary steps to punish such service providers, please suggest.

The mobile service provider has charged excessively very high on my international roaming data usage. There is no provision for requesting a international data roam separately when you request for activation for international roaming. Along with the voice calling and sms.. Data also gets activated.

Accidentally my mobile data was activated for less than 30 minutes and vodafone has charged approximately inr 14, 000/- only for data usage for 23 mb download. This is a data leakage by accident, the service for international data roam was not requested by me for activation. The total bill amount is rupees 17000.00 (Plus the applicable taxes) which is much over and above my credit limit assigned to my mobile number.

I have been reaching out to customer care over emails and phone requesting vodafone to waive-off the charges incurred against international data usage which is way beyond the credit limit assigned however vodafone is very adamant and not listening to my concern at all. My services should have been barred as soon as the billing reached credit limit. Their response to this is credit limit is dynamic which is very strange, not justified and not complying by trai guidelines at all. Credit limit as per vodafone seems to be as per their convenience and not as per customer's. I would like to file a case against vodafone for this fraud tricks to charge the customers. Kindly assist with necessary details and steps.

Sir,
I haven been over billed showing value added service call on special number (51717), where else i have not made any call to the said number. And i am using simple nokia phone model no 1110i.
My basic plan is rs. 249 n & i have been charged rs 982.56 for the bill dated 06.01.2019.
In october 2018 i lost my phone with above said prepaid number & i made a general dairy in my local police station, after that i went vodafone store to retrieve my above said prepaid number but the executive told me that you wont get the prepaid number connection, you have to take postpaid connection on above said number & it can be changed to prepaid after 3 months. Just before completing my 3 months period they have over billed me.
Please see to this matter
Thanking you
Yours faithfully
Shambhu roy

A couple of weeks before i recived a call from united arab emirates not giving missed calls but calling me more than 4 times. I complained to vodofone they have said lock from my side. Today 7th january 2019 also same number called me again and again even though i disconnect that number calling me again and again. Sometimes from other countries also but they are missed calls please rectify the problem as soon as possible. Because of this calls i am mentally disturbed.

I recharge my number with international roaming recharge for aboard to uae
For 30 day plan when i reached after 10 day my phone call incoming out going all servies stoped i complaint several times by my friend phone but it doesn't work
After that i complaint more than 20 times
But they replied you have to wait 24 hour
I have free package then why you charge from my main accout balance
I am still facing issue
My 1st complaint on 30/12/2018
Balance 169 cut 31/12/2018
01/01/2019
02/02/2019
03/01/2019
04/01/2019
I recharge with 6995 rs for free 30 days then why they charge vodafone cheat
I have complaint number[protected]
[protected]

I am taking services of vodafone on my mobile number [protected] and had set a caller tune mein hoon naa on my mobile and paid rental for the same, now my caller tune had become my identity and now sudenly after 5 -6 yrs even after charging me for the same caller tune they have removed my choice of caller tune from their server without any prior intimation and intried contcating them to provide the caller tune which was set on my mobile for over 5 year but not getting satasfactory reply even though they have changes me rs.15 for the same.

Vodafone has recently started asking minimum recharge of rs 35 or 95 every month in order to keep outgoing and incoming services active.
Not everyone in india is frequent user of cellular networks. This is annoying and very forceful way of looting money from consumers. Paying for outgoing calls is a valid reason to pay for services.
Back in 90s when cellular network was new in india, that time we had to pay for incoming calls. Now vodafone, idea and airtel are taking us back to the old time, which is also going to impact negatively on our growth of telecom sector.
It is advised to regulate the business objectives of these private companies and ask them for the harassment that they have started recently.
It is very embracing that customers have to pay so much of money and yet get terrible services most of the time.

हमको इनकमिंग कॉल की आवश्यकता पड़ी है इसलिए हमें इनकमिंग कॉल देने की कष्ट करें इनकमिंग कॉलइनकमिंग कॉल की डिटेल मिलने पर आपका सदा आभारी रहेंगे जितना जल्दी हो सके हमें इनकमिंग कॉल का डिटेल भेज दे मैं इसकी काफी आवश्यकता पड़ी है मिलने पर मिलने पर मैं आपका सदा आभारी रहूंगा और यह कंप्लेन हमारा स्वीकार करने का कष्ट करें जितना जल्दी हो सके कॉल डिटेल हमको चाहिए ऑल कॉल डिटेल नवंबर दिसंबर का चाहिए

My phone number is [protected]. I have paid vodafone rs. 458/= towards free unlimited phone calls within india. I have not crossed any usage limits.
Still when i phoned to tatasky on their number [protected] for inquiry about validity of my pack, i was charged yesterday rs. 13.78 and rs. 1.40 today. Why? My pack of rs. 458 for 84 days of free calls is valid till[protected]. Then why this unauthorised charges?
Is it not cheating? Should trai not take action against such company?

My No.have been blocked as a customer care said its done by TRAI bcz of Pramotionals call but i did not done, there vodafone team even not able to help regarding this,

This is my only numbers provided to evrybody my friend and family So i request you kindly look into this
I request you Please activate my no.[protected] on priority
AltNo.[protected]
Rajashree

This is sourav banerjee holding a prepaid no [protected] and i'm using it since 18 years but suddenly on 04.01.2019 deducted the balance and directly recharged the number through the main balance. I got the sms regarding the recharged as my out going services will be stopped but how the company can deduct the recharge amount from my existing balance? If done so then where is the intimation to me?

I have been travelling to china for last couple of weeks, and after constant communication with vodaphone office they are fail to resume my international roaming services. I have even lodged the the complaint to their customer service but they failed to resolve it, after promising to get it done in 24 hrs. I have send my relative to their dehradun office, and they avoid to provide him proper reasons and send him back by saying that they will call me directly and no calls had ever been made. I have seen several complaints against vodaphone international roaming service in this forum and also would like to add mine so that people can get aware of their services and issues customer are still facing.

When i bought the new vodafone simcard, the service providers told me that incoming call is free lifetime so why the hell they are now stating that we should recharge for min 35rs per month. Only then we will be able to get incoming calls, now i have 230rs remaining in my account bt i'cant call anyone because of recharge... Fix this new scheme or we will throw this simcard away and 'll buy a new jio simcard. Also on 06/01/2019 the vodafone sim shown no network not only this happened on my mobile but also on everyone mobile phones may be some technical problem but the same was happened on 07/01/2019 morning. If they cant fix their technical issues then why do they expect from us to recharge their company simcards. I called customer care but no response. We will not do 35rs recharge, close this scheme, don't care if the simcard is closed.

Continuously i am facing issue network issue at my home.

Actually it doesn't working anywhere with good speed as per your commitment but at my home side it's completely not working.

Many more time i have raised the request but not getting relevant response. Last time around 2 month back your engineer visited at home and fix the issue but it's causing issue again and again post rectification within couple of days it's start creating problem.

Yesterday i call to customer care 3 time but don't get relevant response from them, for clarification you can check the recorded line. Your executive is not ready to provide the solution, i request to him to arrange call back but i don't get any call or service from them. Executives name are dimple (Sr. Team leader) and roshan (Executive).

If you are not able to provide the service as per your commitment then stop saying for fastest 4g network provider. It's showing 4g full signal but not able access google page. Please refer the attachment for ref.

As per my observations post merger with idea, now internet service is worst than worst.

They are making fool to customer on the name of 4g network service. They are providing internet speed like 2kbps, 4 kbps

Dear sir,
My name is aditya sangvekar and my registered mobile no is [protected].
On 25th dec 2018 i have visited us.
On 28th dec 2018 i have recived a messege from the vodafone saying due to high usage your credit limit is being exceded and so your service has been disconnected.
Then vodafone suggested me to activate with the irom vodafone pack of rs. 3999 for international roaming. And they activated the same. Also they have charged the same. No since 28th dec 2018 till today continuesly they are disconnecting my services and saying due to excess of credit limit we are disconnecting the services. I have been charged for the service but still vodafone is not providing me with the services.
I m continuesly requesting them either u should have not activating my irom pack or if you are charging me then you suppose to give me the 10 days uninterupt service.
But no response from them.
Please help me regarding this.
Thank you.

Inspite of my previous complaint to vodafone about sms being sent at midnight the same continues to be the case again. Again they have started sending sms at midnight, is this the time to send messages or are the vodafone fellows crazy or out of their mind to do such a stupid thing. This is very serious you are disturbing our peace of mind as such your network sms is causing nuisance to me.

I expect an apology from vodafone along with explanation as to why this is being done.