Vodafone India Complaints & Reviews

Hello,

I’ve converted my sim from prepaid to postpaid for which i’d received call from some of the idea ofc. The lady informed that the plan is of rs.199 or 200 n the billing cycle wud be of 45 days. While collecting the documents as well the agent said that the plan will be of rs.200 or 199. However on the application it is showing as the plan of rs.399. When i contacted customer care they said its a plan of rs.399 only...

Hello sir / madam,
My number is [protected] i faced lots of problem after re activate my corrupt sim card. I am trying to complaint about that to your executives but they don’t response me they didn’t resolve my problem about network and my message sending and receiving problem.
I request to you try to resolve my problem if you will not take some action i will change vodafone.
Thanking you

Sir iam gurpreet singh costumer of vodafone no [protected] from several month iam receiving junk text sms from real estate and other company without my permission and authontication continuely.
Iam fed up from this text sms ads pls stop this sms ads on my mobile number [protected] thay r disturbing me

Regard
Gurpreet singh

I have not /not subscribed for this value added service (Vas) zeen naughty story_90_n and charged rs. 90/ month for it. Please take note that i did not and do not want such stupid services. Please initiate action against vodafone for unilaterally charging accounts for such vas services not subscribed for.

I request refund of all charges made by vodafone towards this vas zeen naughty story_90_n.

Thank you.

Kalpana

I put in a request for migration from postpaid to prepaid plan in vodafone store santacruz (W) on 21 oct 2018. The staff was very reluctant to accept the request. After my insisting, they accepted my form along with the documents. They were reluctant to give me an acknowledgement. On my insisting, they reluctantly gave me a wrong service request no. (Which i confirmed later with their call center, was not raised at all, hence did not exist). They also made me pay for a new prepaid sim card. My postpaid bills have been settled for the next month in advance (Even before they have raised a bill), so i have surplus cash in my account.
My prepaid sim hasn't been activated as no service request has been raised by the store, despite taking all papers. I intend filing a police compliant as well as with the consumer forum for fraudulent behavior. Giving false information to customers and misrepresenting facts and making people buy plans without processing their applications. I have raised a complaint with vodafone already :[protected]. I am a senior management member in a global mnc and have been a loyal customer of vodafone for over 18 years now. I came to know from the call center that the vodafone store has not raised a migration request at all, but have just shown it as an inquiry in their system. Hope good sense prevails with the vodafone team and they do not loose loyal customers, this way!!

I did not ask to activate my international roaming when i was travelling to us for 10 days. I assumed my phone will be 'off' automatically there. But they kept it on.. So i had to keep it on flight mode most of the time.. Except when i was in wifi.. I was using wifi for whtaspp and they are claiming i used data. One customer service manager at the vodafone store even claimed that the cellphone uses sim card data on priority even if the phone is connected to wifi, tgo justify the fraud charges. They did not send me and message or notification and upon my return back in india, i found that they have turned my outgoing off. They did the same with my mother's phone, who was using her phone in india, as it was under same account. They are charging us an unexplained 14000 rs bill and not giving a bill yet, saying its unbilled amount. So i am not able to do anything. On top of this, they asked my mother to pay 700 rs telling her phone will start in couple of hours while i was in us. Ofcourse that was a lie and it never started. She had to make a few visits to the local vodafone store and then they gave her another sim card and a new number without any paperwork and this number aparantly was used by some man named 'sanjay"and my mother started getting foul language calls and messages for this number. How can they give a new number without verifying or registering the new holder? My mother's calls to other people still show call id as"sanjay' and the bad language calls turned into threats and infinite missed calls from a person pissed off by this "sanjay" guy sometime. Such irresponsible behaviour and unethical treatment for long term post paid customers like us is very unprofessional and unexpected from vodafone. Please take some action to correct this or i will be going to consumer court and ofcourse we will cancel our vodafone services and opt for another reliable and trustworthy carrier.

I updated my sim from 3g to 4g yesterday and my messages r not going or coming after i updated my sim to 4g.. May be message center number has been changed or there may be some issue.. After hearing from friends and seeing on internet i got some message center numbers.
I tried the numbers available on the internet it didn't work... Please see into it and
Kindly do the needful

Relationship no.[protected]

Wrong billing for vas carried out at least 3-4 times till date and had to call customer care (199) to get it reversed. Assurance given each time that this will not repeat, but it again repeats.

Though it is a small amount, it still matters.

To add to this i also end up paying call charges to talk to a customer care officer.

Some issue with billing system of vodafone and immediate attention is required. Do not know how many customers are paying vodafone on regular basis without realizing that they are being over billed.

Please look into this matter immediately.

Dear sir,
My name is bijay chowrasia. I am using vodafone sim. But when i recharged they are deducted my balance when i am asking that why my balance is deducted they are blamed me that i am using that balance but i am not using those balance. & also their customer care executive behavior is very bad their executive talking roughly.. They are said ki "aap kya kar loge balance refund nahi hoga" like.

So i am request that please take a action against vodafone india. Now they are thief.. Now they are started thieving balance.. Please look in this matter sir and refund my balance.
Thank you,
Bijay chowrasia
West bengal
Durgapur.
[protected]

I got message from vodafone saying that juice up pack is activated. I have never requested or claimed to activate this service. Without customer knowledge how can a service provider activate a pack. Also in message it is mentioned that 75 rs will be deducted from my balance. I am not even aware of this pack and what it used for. Customer service is non responsive. I have sent 'stop' to 155223, but it says it cannot be processed without activating caller tune (@rs36 for 4 weeks).

I'm rahul. Patil, nalwar.in my village their is no 4g vodafone network. I have a empty space for interested in tower installation
Mobile no:[protected], place address: nalwar railway station, bhapu nagar beside mallaraj complex. Pincode:585218
Survey no:50 the place is agriculture land which is in between railway station and nh150 road their 3g network this is not speed.

Hello,
Daily i try to send sms but unable to send sms. However i m able to send some persons mobile number but can't send sms to promotional/bank facility number like 56767, 5706040. Plz resolve my this problem otherwise i will port my number to jio. My mobile number is[protected].
I am totally become frustrated with this why this issue is happening with me. Because of this problem i am not able to check my bank account balance and statement. I find my helpless. After so many calls no resolution of problem.
I have last option to get a new sim card.

Hi sir,
Please send me the user name and address details of[protected] user n please send it as early as it is possible on my email [protected]@gmail.com, i will be highly grateful for doing such kind of favour to me.
He disturbed my family by getting wrong information about me plz give me the address.
He ring many time at night and told vogus talking.

Hello! Talktime recharge of rs. 209 on 12/10/18 is successful. Talktime received rs.4.02. Gst charged rs.31.88, access fee rs.173.10. New balance is rs.50.37.

Above text is the message i have received from vodafone mobile connection.

What is access fee? Why it has been deducted? It is high amount.
I am afraid to recharge now. Please
Resolve this case. Otherwise
I have to stop its use for ever.
Jasmina khanam
[protected] vodafone customer.

At night 2.10 am, i am greeting a message about ir deduction of 99 rs.
I have not activated any such service and now its been said that refund is possible in next 30 mins.
Than why do they send message so late night when no one is checking the phone.. Just to charge and harasse customers unnecessary.
I seriously wish that some strict action should be taken against company for not solving such issues where company is charging without any reason and than refuse to refund or some time lime should be bound for sending messages.. Without activation my balance has been deducted

Sir i have a vodafone sim and last time i recharge my network with 399 everything was going well but one day almost 1 month ago i'm not receiving and dial any call. Sir i've not been get calls and dial any call, do take some actions and resolve this problem for me otherwise i'll have to change my network operator to reliance jio or airtel. And i won't come on this network again.
Help me asap..

My vodafone no is [protected]
I have been a customer of vodafone for the last 12 years. I am a regular international traveller. However, during the last trip, vodafone charged me rs. 5005 for no reason. I have not used any internet using vodafone sim during my trip. Please waive the amount as soon as possible.

I will not be paying for this as i haven't used any services.

Vodafone offered me a tariff for 349 n after sometime they discontinue it n gave 399 tariff with discount of 50rs. Said that this discount will for lifetime. Now they have removed that discount. I did raise a complaint about the same n promised a call back from complaints team. No one contacted me n wen i called them after around 8 days, they said there is no complaint raised at all.

It's not at all my mistake that they discontinued tariff n they promised a lifetime discount of 50 which they deny now.
Please help me i have a bill with extra 70rs to pay...

Dear team,

This is to bring into your notice that 4 months has been completed and as per the commitment of your marketing executives the plan for my corporate connections is not getting changed. Based on commitment of your employees anuj khattar and sukhdev on behalf of your company is failed and we are suffering heavy losses due to this.

We have made a payment of 3, 416, 728 against corporate connections given by you.

If this is not getting changed kindly refund the payment and disconnect the numbers.

Failing to the above and misleading will bring into legal suit.

Anuj khattar – [protected]

Email - anuj. [protected]@vodafone.com

Sukhdev – [protected]

Csakashyap. [protected]@vodafone.com

Company name - viphexa (Opc) private limited

Email id - [protected]@gmail.com

Registered contact no - [protected]

Regards,
Ameen khan,
Managing director

1. Facing network issue for last 4-5 months. Not only network but internet also runs slow..

2. Called ur customer care today 18 Oct and want to complain about ur rep who attended my call. Did not even bother to understand my problem..wen iasked him to get me someone senior..his responsibility in vry rude way that senior will not be talking to everybody explaining the same..such kind of cx service is not at all expected from Vodafone standards

Need solution to both the problems else I will switch to Airtel or Jio and will share this experience on social media ...twitter.facebook etc.