Vodafone India Complaints & Reviews

I went to mauritius on a international trip. My number is [protected] (Sam thomas). I haven’t registered for any international roaming services on my trip and through out the trip i had wifi devices as well as a local sim number in which i was running a hotspot.

When i landed in india, there was no internet and i called customer service rigorously who made me troubleshoot the mobile with settings and then later asked me to reboot, asked me to take the sim slot out and re-insert in may be half a dozen calls spread across 2 days.

Finally they agreed to launch my complaint and gave me an assurance of 24 hours to resolve it on 9th of october 2018

Nothing happened. I called them again and this time there server was working and hence they checked my details and told me that i have a gprs bill or 20000 due to international roaming (Which i never activated).

Neither did i get any notification for activating the roaming. Neither did i get a notification that an international roaming plan is currently active.

What will you call this?

Now the guy told me to visit the vodafone center to clear my queries. I did that. My token number on 13th october at powai vodafone store was 68

I told them about the call and they checked my details and said sir it got barred by mistake and it will be released immediately before 8 pm as you have a healthy credit limit and you have no dues.

As i guessed it, internet didn’t come back. Nor on saturday or on sunday.

A bill came for 5.5k rs. I paid it off even though there was charges which were unjustified just in the hope that my internet could resume. It started effecting my work as i was missing deadlines and important customer mails given that i am in a sales job. I felt i will question them later about the odd charges later (My mistake)

The internet didn’t come back again.

Irritated to the core, i called customer support enquires about the matter 15 th october. The girl replied sir you have made the payment of this month’s bill in time and have a good credit limit. Your services should resume in 30 mins.

Waited.. Waited... Waited and it was 7 pm. I didn’t have the time in office to breath before 7 and hence called back again giving them the complaint request number this time :[protected]

The guy picked up and it was back to the same discussion which started on 8 th october... Gprs is barred due to non payment... Freak!!
Go to the vodafone center!!!

Sir. I went they checked my status and had promised to unbar my gprs

Which never happened!! I have no dues

I even the bill i got yesterday so that my internet could resume. You don’t realise how much of a trouble am i going through because of this.

To which the gentleman replies “ me bata toh raha hun paise due hain “

Me : i went to the vodafone center they checked the status and mentioned there are no pending dues

Customer rep : par me bata raha hun aapko ki you have to pay 20000

Me : why on earth???

Cr : you have to go to vodafone store to check that

Me : i just went there on saturday

Cr : you have to go again

I had to hang up post that cause i had no energy left.

I don’t know how this will be resolved or will never be resolved.

Hence i seek help.

Or will be advisable to port number

I visited Vodafone gallery 3 times, asked me to put SIM into another phone, made me change settings, they convinced me that they made a complaint to their IT department, but still even after 1week I can't send porting message. I have minimum balance to send SMS, the normal SMS & calling is working, SIM is not damaged, still I have to face this. I called the Vodafone customer care number atleast 3-4 times but they say it would be solved soon, but there is no progress.

I want to port to Jio as their per day cost is ₹4.75 (according to ₹399 plan of 3months. So per month cost is 150) Also, the minimum postpaid plan for Vodafone is ₹249.

My No: [protected]
Name: Jay Chauhan

Kindly disconnect this phone number:
[protected]

The vodafone store outlet at leela bhawan patiala punjab - 147001 took rs. 500 security n claim that only rs. 199 is given.
They are a fraud team of people. N now there is no other way to prove my word, against their words. Moreover vodafone is not disconnecting my number to extract more money out of me.

Kindly disconnect this phone n let me know the due amount.

Thanks,
Supriya

I am not satisfied with Vodafone Network. Hence, i want to move to Airtel but sending SMS to 1900 for Porting is showing failure for multiple times.

While I tried to reach out ot Customer care more than 4 times and all time getting different answers with no quick resolution.

I was asked to:
1. Mobile recharge
2. Change message centre no.
3. Take out Sim and reinsert and then restart the phone
4. Go to the nearest Store for help.

It has been 15 days now and hence Require an earliest resolution.

After spending more than an hour to raise a request on 198 for vodafone, helpdesk advice to raise a request to corporate helpdesk email i'd. Why can't they let you know in the beginning of the call and don't waste time of customer.
I never received resolution on my complaints from vodafone ever.
They charge anything in their bill and without informing customer and never hear from customer to provide resolution.
It is a shame to vodafone.

Vodafone is auto apply services in my mobile no [protected] and dabit money in my sim card plz help mere sim card me ma jaab bhi paise daalwaata hun vodafone taabhi kaat leta h pta nhi kon kon se services lga deta h kaabhi juci pack, game, movies, etc plz refund my money. And future take this ki ye future me dobara na kaate paise plz help. And solve this problem plz

With reference of my complain on www.pgportal.gov.in dotel/e/2018/10370, dotel/e/2018/14358, 815414. All complaint closed by company with real facts and irresponsible act. Again i lodge complain 830844 and 834977 ask company to provide me my bill till date 27 jan and 2 june 2018. But again company hide facts and revert with misguide. It is very clear that they make me fool for more than 8 month. Company app not showing exact date bill.
Finally consumer helpline advised me to lodge complain on department of telecommunication.
Due to network issue i applied to change my post paid connection to prepaid. I visited vodaphone big store nirman vihar new delhi and paid previous and advanced bill, my bill till 23 jan attached for rs 79.88. And i paid rs 150 on 27 jan 2018, vodafone big store executive calculated the bill and told me u have to pay rs 150 and gave a blank sim ([protected]h-1ge). He assured me your number will automatically convert within 48 hours. So i paid approx. Rs 70 extra. And bill paid by debit card sbipg lt[protected]vodakioskp mumbai this identity will confirm i visited vodafone big store.
But company cheated me and not provide me service /migrate my number. I contacted vodafone executives several times but they generated bill against my number continuously.
While i am suffering for more than 4 month i was ready for settlement. Company offer me to paid rs 182.5 and they committed and assured me this time store manager will help me and my number will be migrated and no in convenience will be occurred.
After again paying bill i visited vodafone store delhi but in vain. I contacted vodafone executives and they directed me to pay bill and promised me that if i visited vodafone store i shall easily get my prepaid number and i dont have to pay any amount there because your bill till 2.7.18 has been cleared (I have recorded promise if company wants to listen i can send them). I did so and again visited vodafone nirman vihar store but store manager denied to help me and said to pay more money. I returned back to my work. Now i am too frustrated and harassed.
Now they stop my number all services and generated a bill approx. 1000 rs and demanding it to start my number services again in postpaid. I dont know this company why targeting me and harassing me too much. Now i am again unable to visit this company store. I simply requested this company to provide my prepaid number without no more harassing me.
Thanking you.

Total of 166 rupees has been deducted from my account in last two weeks. Some services have been activated on my number without my knowledge. My current balance is minus 100 rupees. This is third incident in this month. Plead look into this and refund my balance asap. All of sudden i started receiving messages saying service has been activated on your number and your balance has been deducted as a charge of the service. However i have not requested any service.in first incident 7 rupees deducted, in second incident 10 rupees deducted which were reimbursed after calling customer care.in third incident 159 rupees deducted and third incident has happened today. Please help me with this.

Hi,
I have been contacting Vodafone postpaid care for network issues in my area. Network is missing in my phone half of the times and too much fluctuations. Forget about the internet, basic calling is difficult here and i am paying them 399 INR per month Here is thr response i got after so many complaints and follow ups:
*
As discussed, the investigation has provided the following information “Weak coverage strength observed indoor 2G/3G/4G network. Your location surrounded by dense clutter, optimization will not help to improve coverage indoor.”
*
By the way, strange is that without visiting my place, they know my indoor network situations. Even if I stand in open balcony, network issues are there. And there are bo tall buildings around. Don't know which place they visited and how they came up with this observations. Finally they told that they cannot help me.

1- i had ported my vodafone number 9xxxxxxxx5 to jio in the month of july 2018 and paid more than the bill amount. This excess amount was supposed to be reimbursed to me.
2- i started my journey to get back my meagre amount of rs 184/- approximately in the last week of august 2018 and first week of september 2018 via mail to nodal. [protected]@vodafone.com. On 5th september 2018, at 12.07, i got a mail from mr abhishek kumar sharma via reference number [protected] that he has done systematic cross check and found that the refund cheque was handed over to courier agency on 11/8/2018. He has forwarded my issue to concerned team for necessary investigation of status of regund and he will update me through suitable media once receive update from them. I am sorry to write that there was no updation from his side, even till now.
3- i asked via email (After not receiving any update) to provide me the courier details. I got the courier details (Pod no u[protected] through first flight) but to my surprise, when i checked the status of the packet in site, it showed me just "delivered to jamshedpur hub".
4- on 22nd september, i again contacted mr abhishek sharma via nodal. [protected]@vodafone.com. I had written that i am yet to receive my refund cheque, though the courier details tracking shows that its been already delivered at jamshedpur location/hub of vodafone. I had also written that any further delay in receiving my refund will attract penalty on your company just like your clause on bills for the consumers who delay in making their bill payment."
5- on the same day, i visited vodafone jamshedpur hub and met the local guy mr premshankar prasad. Now, he was said that he wil contact me (He never did and i am always calling to get updates). He started mailing to his team but he also could not find any answer till date and i am still waiting to get reply.
6- all of a sudden, while your local guys like premshankar and subhrangshu are following up with your department to find the whereabouts of refund cheque, i am getting a mail from"refund. [protected]@vodafoneinfo.com" on 1st october 2018 that they had tried to deliver my cheque to my house but i was not available.
I am surprised to get this stupid system generated email from your department... Your local guys are following up with you. I am following up with mr abhishek sharma, nodal guy, who has no knowledge of refund cheque and now, your system generated email confirms that they had tried to deliver my cheque..!!!

Kindly deactivate my mpesa account, am not using the account for any transactions, this account was open by one of your mpesa agent, without my permission. I don't want to use any such service, just deactivate the ac as sson as possible.i would like to insist that please look into the matter. i would be gratefull to you.

Vodafone prepaid, doesn't care about its customers anymore. I filled my balance to rs 200 which is my moms phone and used rs 21 to get the i hour unlimited 4g since she wanted to see netflix old movies.

I always do this and have been doing this for months, whenever she wants to watch. After 1 hour the net disconnects and the balance remains intact.

This time the net was on and it used up the entire rs 200. She was sick and couldn't call me as all the balance was lost.

I emailed and called vodafone and they say it's a valid charge and your mother has used it. So, we cant do anything.

I am considering taking this to an external social media platform and i also have the email screenshots

Her mobile number is [protected]
I have another 2 numbers with vodafone, 1 is corporate [protected]
Another is a prepaid spare sim
You can contact me on [protected]

I haven't been using my number for 3 months. I haven't been paying the bills either. I had gotten smss warning me of the services being interrupted/becoming inactive but i'm still being billed every month instead of deactivating the services. The first time i called the customer care, they've asked me to pay the month's bill and they'd deactivate the number. I paid the bill even though i hadn't used the number and called them back. Then they asked me to go to a vodafone store. I really don't want to waste my time going to a store on such a trivial matter. Why can't vodafone just stop the services and stop billing me? I have set a credit limit of 800 but somehow my present withstanding bill is nearly rs.1, 200. Please deactivate my number or stop the services and stop billing me.

I would like to inform you that the 4g network in my area is very poor so please fix this problem as soon as possible i am from assam north lakhimpur district so it is my humble request to fix my problem.in my home the 4g network wirks only in two room in the other rooms the 4g network becomes 3g or 2g so it is very difficult to use internet so please fix it vodafone

Hello,

I am chirag madnani

Vodafone cell no [protected] / [protected]

Please be advised that i am raising vodafone network issues since june 2018, but till date i have not received any resolution from your end. On 9th october vodafone executive name mr. Ajit visited my residence to check network connectivity issue and he took some screenshot and provided to the back end team and told us that we will receive a call within 48 hours, its been 5 days now i have not receive any calls but today in the morning i received an sms stating my complaint has been resolved.
Every time the vodafone executive calls and says the same thing that we are looking into it, but still the issue persist.
Vodafone is fooling customer by providing worst network & customer service.

Attaching current screenshot of vodafone worst network

Please take strict action against them.

Thanks

Hi, i've been a loyal vodafone user for the past 4 years. I had opted for the vf red shield plan and lost my phone which was not older than 5 months. Vodafone red shield is the worst insurance of all! Forget about rejecting my claim, they won't even reply, it's been 2 months im trying to make a claim but there is just no way i can reach them. The voda fone store says they are not responsible for the insurance and the company would send in a concerned person but i think vodafone has surely lost its way at a verge of competing with other telecom with a much more promising service. Very disappointing!

I was having 2g unlimited pack but then i wanted a 3g one so i recharged the rs 46 3g pack but now that ive consumed my 1gb data i want my overwritten 2g pack by 3g back but i cant turn my internet my 2g pack have not been expired now i just want to know will i be able to use my 2g pack?

Hello madam/sir,

I am lingaraj, staying in bangalore singayyanaplya (Near mahadevapura police station).

I have network problem, in my residence. (Indoor network issue) means i am not getting the call because of low signal,
And in another situation i am not able to use the internet because of low signal

I have registered first complaint on 15/09/18 after that several times
I made complaint like this. The response given back are different, but my actual problem is still persist.

So this is the final letter/ attempt to continue with the connection.
Please escalate and do the necessary steps to solve my problem as early as possible.

Nb: please respond to this mail, if it is positive or negative.

I recently got my vodafone number ported in airtel as they were charging unreasonably high in name of vas without my approval/request almost every month, many visits to store, customer cares and dnd request but no solution, now they call again and again to submit pending bill which i have already submitted still my current operator notified me about my outstanding with vodafone.
Height o[censored]nprofessionalism, and unethical business, want solution or action against the operator.

I received a call from no.[protected] at 3:15 pm today (27th aug 2018). He mentioned that i am making marketing calls from my mobile no.[protected] and my no. Will be deactivated within 24 hours.

I told him i work for a company, i am not doing any business nor i am making any calls for business. The caller mentioned that this instruction is from backend team. I told the caller that, i do get itemized bills and want to know who has complained i make marketing calls and asked caller to cross verify it.

Then i immediately called customer care and they told, there is no update in their system that my no. Would be deactivated. They gave mail id and asked me to write a mail immediately.

I also called back[protected] from which i got the call and that no. Is not reachable.

Subsequently, my no. Was deactivated. I wrote to various people.

Then i got to know that, vodafone and trai is claiming that with no.[protected] had made ucc to mobile no. 98454xxxxx on 22nd aug. I received my itemized bill and found that on 22nd aug i had made a call to 98454xxxxx. That no. Belongs to my office colleague.

I have below queries now.

1. Does making office call comes under ucc?
2. Does a single call makes calling no as invalid and doees it stands barred?
3. I would like to write to trai and please share trai mail id.
4. Until it is resolved, i am not going to make outstanding payment.

Then wrote to a customer care representative, as below:

Hello rajesh

I am 100% sure i have not made any telemarketing call. First thing is i am a working professional and i do not run any parallel business to make telemarketing calls.

Second thing whatever call vodafone or trai is claiming is the call made to my office colleague which does not fall under telemarketing.

Third thing is suspending a no without giving other person a chance to tell his side of story clearly violates the fundamental right of a citizen.in this case i am directly blaming both vodafone and trai. Even trai also did not bother check with service provider, in this case vodafone to check whether the call made was telemarketing or not.

In addition i get itemized bill every month and i openly challenge both vodafone and trai to show even a single call of telemarketing then i am ready to face legal aspects also.

What is the guarantee that my number is not hacked or what is the guarantee that someone might have simply raised a complaint that i have made telemarketing call. Without checking about authenticity of complaint or without giving a chance to explain my part, violates fundamental right and any court across india or across world give both parties to present their story.

I am not convinced with you or trai. Until i get justice i am not going to pay my outstanding dues. I am ready to challenge in any law of court as i have not violated any thing.

Also i am planning to lodge a complaint in crime branch if i do not get proper justice.

I am not sure how many people like me are been victim like this of false complaint or prey.

Hope i get justice.