Vodafone India Complaints & Reviews

Hi - i have been facing frequent disconnection problem in last 3 months on my mobile [protected]. Every call of mine would disconnect between 3-40 sec causing severe disruption in any communication through phone. Even filing complaint required multiple calls. Initially i was suggested twice to replace sim which was also charged. Thereafter i was advised it will be resolved and my 2 complaints s. R. No[protected]Aug 06) and[protected]Sep 20) were closed without any feedback. When i complained to re-open my complaints, i recieved a message that i requested service disconnection after a rude call that their network is fully optimized.
I am looking to get the issue resolved or refund of sim charges and my monthly billings as i am unable to use the services at all.

Regards
Atul sachdeva

I had opted postpaid card in favor my daughter in 2018 and used for 10-15 days. Thereafter, full outstanding amount was paid by me with a request to deactivate number on 16/07/2018 from my email address. I was told it should be from registered email address. Since i was being contacted for payment i sent request of deactivation instantly and subsequently my daughter also confirmed it from her registered email address on 04/08/2018. On 03/09/2018 both o[censored]s went to vodafone store and got it confirmed that number will be deactivated. But still as on today also i am being contacted for outstanding bill.

Sir/madam,

I'm complaining because vodafone is activating and also charging for vas. I haven't give any request for vas and still they are charging. The message comes like "your juiceup and gaming pack is activated as requested" which was not requested by me. Even if i reply with stop, the respond is like "activate caller tune for 36/- and the them proceed with the stop request."

I have paid a bill payment of rs.620 today while the rental charges being rs.399. Yes it was because the late payment and they can charge 50/- no problem at all. But they charged for usage in those unbilled days. Charged gst for almost rs.100.

I think this charging was too harsh like its the 1st time i made a late payment and they charged for data usage for 5 days without even noticing me. They could have at least message that usage after due date is charged.

They are actually taking advantage for our unawareness. This is high time they need to stop it.

And the vas charge, they have now charged rs.117 as unbilled amount.

When i checked internet for what "vas charges" only i understood it. They are cheating a lot of people by charging and activating without their permission.

Mostly everyone came to know about it when the bill comes.

I'm attaching some screenshots.

I'm also giving screenshots of the bill payment because before payment of the bill the amount was rs.616 but after the payment is made when i check the billing history it showed as rs.353. I smelled something fishy so including it too.

Hopes someone will take necessary action against this unethical act.

Urgentt..!!!

International roaming refund pending from more than 4 months...

All mails and calls done. But nobody is willing to respond...???

We will have to lodge a police complaint if we don't get revert on urgent basis.

Customer:-

Mr. Dosung kim[protected]
[protected]@inbody.com
Inbody india pvt. Ltd., mumbai

Authorised signatory
Mr. Viren kakaiya
[protected]
[protected]@inbody.com

I recharge with 199 or some other special recharge with wich i m getting 1 gb of daily internet. But don't know how my 200rs main balance get cut. The deducted my 200 rs without notifying me. This is not my first time same thing does happens before. Now my sister is asking me to know about problem... That her message is not getting sent... So i dig... And after some time notice that balance is neagtive... Greatly now i recharge recharge with 10 rs and boom message delivered... Ye vodafone vale logo ko bevakoof bana rahe he...

I was using the one postpaid number of Vodafone for few months ago and after a particular time period i stopped using that number but i didn't disconnected the services for that i got bill of rs. 1552/-. after some time i got a call from Vodafone and asked to settle the amount with Rs.800/- and i agreed to pay that amount and i paid it Rs.800/-. but i have asked to give me on mail with this discussion and settled amount and i have also asked to mentioned that after this amount i wont be liable to pay any amount for that particular number.

but after 2 months i start getting bills from Vodafone for the same number and its 2031/-. Now they are saying you didn't disconnect the services of your number which your bill is getting generate. but for that i have a mail from Vodafone department that clearly stated that after the amount of Rs.800 i will not be liable to pay any amount on that number.

I was trying to recharge my vodafone no [protected] for rs 458 through paytm but i got a message from vodafone that rs 575 plan has been activated successfully, i was shocked and contacted the toll free helpline 198 instantly and requested them to deactivate it but the representative refused to do so.

I contacted vodafone care and nodal officer of vodafone by email also but i have not received any response till now.

Please help

I am your customer, my phone no. [protected]. I have complaint more then 4 times earlier thru yr customer care by phone. My complain is that everyday
Daily to & fro serampore to howrah by train but between konnogar stn and
Uttarpara stn no tower shown and before arrival at howh from carshed same
Effect no tower shown for this i cannot msg & phone to other place. So, i would
Request to your good-self for take necessary initiate otherwise i will be bound
To change company.

Thanks & regards

Subrata chatterjee

The best soo called vodafone service is worst in bhubaneswar. The sped is not more than 70kps in day time and 200 kps after 12 midnight... Then it means you can only use this network after 12 am midnight and before 9 am are making fool to us?? Please resolve this problem as soo as possible.. Otherwise i will port my all my other vodafone numbers along with this no.. Even i am using postpaid no
Thank you

Hello team,

This mail is regarding my account deactivation, due to my sit (Sort term international travel). Please go activate my account as it is linked to all my accounts. And i am not able to access my bank due to the deactivation. I am still at abroad. And will be coming to india in the month of december.

So please do the needful at the earliest. So that can access to my accounts.

This number was from chennai, india. And it was postpaid and was converted to prepaid last in betweeen sep or oct, 2017.

For any details please revert to premkumar. [protected]@gmail.com

I've never requested for the desi 360 degree and even, I don't know what it is but my balance gets deducted everytime . Whenever I recharge my account I get message that the service for the desi 360 degree will be renewed on that "specific"date. please help me, my whole balance gets deducted and I have never requested for any desi 360 degree service.

Hello,

I wish to complain about ajay kumar (Userid ajay164) associate in vodafone store located in janak puri district center new delhi.

I am complaining because i requested to change my number from postpaid to prepaid. I visited the store and ajay kumar was dealing with the issue. I paid my postpaid bill and he promised that my number will be changed within 3 days. I paid the amount by cash on 17th september and he didn't provide any receipt. Its been a week and my number is not yet changed into prepaid and all because of the mistake done by ajay kumar.

When i first learned of this problem, i contacted vodafone customer service and nobody was providing a resolution. Finally i took a day off from my work and visited vodafone store again on 24th september. I talked to ajay kumar and reminded him everything again but his behaviour was rude and unprofessional. He was literally making faces when i was sharing my issue with him. I don't even deal with strangers in that way, the way he was dealing with me. Ajay kumar desperately needs to improve his customer service skills. Not only he didn't do his work correctly by making a mistake while processing the amount, he didn't even apologise for the mistake. Though i confirmed that faced so much hassle because of his mistake. He was reluctant while dealing with the issue.

Vodafone is a brand and an image was set in mind when decided to associate with vodafone, but the image of the company has been ruined by your associate ajay kumar.

I will share this experience with my colleagues and other corporate members.

I would like a written statement explaining and what you will do about my complaint.

I look forward to hearing from you as soon as possible to what action would be taken against the associate. If i do not hear from you within 3 days i will port my number and share this experience on social media as well.

You may reply to me at this email [protected]@gmail.com

Sincerely,
Joginder soran

I am holding a Vodafone Prepaid account. My outgoing SMS gets Barred every now and then, without any valid reason, though i have contacted the customer care about this issue around 6 times but no action has been taken yet from there part. I have been facing this issue for like 7 to 8 days.

For past couple of day I have been experiencing problem with Voice calls and SMS/Text messages.
I am on the unlimited plan - incoming/outgoing calls and data and 100 SMS per day.
Whenever I try to call - I get an error message - This Facility is not available on your phone, please check the number you have dialed.

I have been using the phone for quite some time now, even in roaming. From the past few days it is very frustrating when I cannot make a call or I get failed message while sending SMS - mostly it is in response to phones that I decline to answer when I am in a meeting or someone needs information quickly.
I had called the Customer care but that too did not resolve the issue.

Dear Sir,

With reference to the above subject, please note that presently we are using CUG Mobile connection bearing number [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected]. Earlier 1st week of July we have approach to JIO for porting our corporate numbers. We have completed all the porting formalities and all the porting documents signed by our Authorized Signatory Mr. Surendra Rai ji.

On 20th July, 2018, we have received a mail from your corporatecare.[protected]@vodafone.com and read the contents of the mails. After reading your mail, we got the information that Vodafone have rejected our porting request due to signature mis-match of our authorized signatory. (Copy of mail dated 20th July, 2018 is attached herewith for your ready reference.)

Now, we have update our signature of our authorized signatory through our Vodafone relationship manager Mr. Saif Rehman and after getting the confirmation from Mr. Saif Rehman that our signature is updated, we have again re-process our porting request on 05th September, 2018 and at the same time we have write a mail to our Vodafone relationship manager Mr. Saif Rehman and corporatecare.[protected]@vodafone.com that we have re-process our porting request and all the documents signed by our authorized signatory and also requested please inform us before rejecting our porting request. After our all the requested again Vodafone rejected our porting request. (Copy of Requested mail dated 05th September, 2018 & Signature updating mail dated 28th July is attached herewith for your ready reference).

Again we have received a mail from corporatecare.[protected]@vodafone.com on 10th September, 2018 and read the contents of mail and got the information that again Vodafone have rejected our porting request and in Vodafone's mail dated 10th September, 2018, they have clearly mentioned that port out already escalated with your related relationship manager. Vodafone also write us in the mail that the kindly get touch with our Vodafone relationship manager. 10th September, 2018 onward we have called to our Vodafone relationship manager Mr. Saif Rehman serval time but he is not picking our phone calls or not giving any reply of our messages. Again on 12th September, 2018 we have write a mail to our Vodafone relationship manager Mr. Saif Rehman to help us but till now we are not getting any reply. (Copy of mail dated 10th September and 12th September, 2018 is enclosing herewith for your ready reference.)

We have logged a complain for not picking the phone by Mr. Saif Rehman in Vodafone customer care on 13th September, 2018 and complain number is[protected] but till now we have not received any call or reply from Mr. Saif Rehman.

Again we have write a mail to corporatecare.[protected]@vodafone.com on 17th September, 2018 and inform them that presently we are facing lot of problem for porting our CUG Number but till today we have not received any reply from you also (Copy of mail dated 17th September, 2018 is attached herewith for your ready reference).

3rd Time on 11th September, 2018, we have approch to JIO for porting our CUG numbers and again Vodafone rejected our request due to mis-match our signature.

We are attaching herewith MNP Letter copy which is duly signed by our authorized signatory and Request letter for updating signature of our authorized signatory for your ready reference.

​Request you to please help us that how we will port our CUG number ?. We feel that Vodafone is playing with us and harassing us.

With Regards

Surendra Rai
For Global Enterprises
2/80, Vipul Khand, Gomti Nagar
Lucknow-226010
Ph No[protected]
Mob No-[protected], [protected]
[protected]@rediffmail.com, [protected]@gmail.com

I have been trying to get my bill adjusted for the time my services were disconnected and your service agents couldn't do it by saying k sir monthly rental toh banta hai .I mean who the ### will pay the bill for the time services were not active or completely disconnected. Saala fokat ka paisa hai Kya.
Now either you adjust the bill or I will switch it along with this also I will publish on social walls.

Sir, My name is sowjanya, i am using your service from 10 years, complaints solving nicely, i have only postpaid so i cant make make a cal to prepaid issue, I need SMS history of my number, I gave that number to my Gate exam, by mistakenly I deleted SMS from Gate site. No time sir please make a favor to me by resolving it. Whenever I am calling to your customer care they are not responding correctly so please do a favour urgent

I got message from vodafone saying that juice up pack is activated as per my reques. I have never requested or claimed to activate this service. Without customer knowledge how can a service provider activate a pack. Also in message it is mentioned that 75 rs will be add in the next bill cycle. I am not even aware of this pack and what it used for.

I had called from my no [protected] on 198 to ask details about my prepaid no [protected].The executive had not answered my problem with any solution. So demanded to speak with superior so that he can at list give me a no that I can call on for my problem. The agent said there is no Senior available on floor.

I am a Vodafone customer and my no is [protected]
Callerl tune gets activated by itself and this the forth time.
This time it has been activated without my knowledge by itself on 21 SEP 18 and Rs39/- has been deducted .
Now I want the money Rs 39/- to be refunded and
I donot want any service call on my Vodafone no [protected]