Vodafone India Complaints & Reviews

Sir/madam,
My postpaid number is [protected] and [protected] and this regarding postpaid number [protected].

I made payment of rs 117/- twice for my postpaid mobile number [protected] on

1. I had received a message at 05:36 hrs on 17 aug 2018 regarding receipt of request for plan change. (Whereas no request was initiated by me)

2. Immediately another message was sent by vodafone regarding stopping of earlier plan. (Without my consent)

3. Again a message was sent by vodafone regarding activation local and std - 400- minute pack. (Without my consent)

4. Once again a message was sent by vodafone regarding deactivation of local and std-200- minute pack. (Without my consent)

5. Again a message was delivered by vodafone regarding activation of red basic plan. (Without my consent)

6. Thereafter, 2-3 congratulatory messages were sent by vodafone which were ridiculous and wastage.

7. Against above all, i lodged a complain for cancellation of forcefully newly activated plan with registration number[protected] at 0553pm on same date.

8. After lodging of complain, again i had received a message regarding activation of internet service, whereas, your vodafone service knew that i use a normal mobile set which do not any other service except calling facility.

9. On 18 aug 2018 at 0549 pm i had received a message from vodafone regarding attendance of complaint lodged on 17 aug 2018.

10. On 09 sep at 0202 pm i had received a message regarding outstanding bill payment of rs 100.22 whereas, i made advance payment and keeping rs 117/- balance.

11. On inquiry, i came to know that the request for deactivation of red basic plan with registration number[protected] at 0553pm was not carried out and hence i have received extra billing.

12. Thereafter, i again registered complain with registration number[protected] at 1058 pm on 12 sep 2018 for the same. Now, the operator has deactivated the red basic plan but refused for reversal of extra billing payment which was illogical and forceful. The operator told me to lodge the complaint through online on corporate care.

Conclusion is this, when i registered complain for deactivation of red basic plan, it was not deactivated immediately. Due to this, all this happened

I request you to revert the extra charged billing amount. Thank you.

On 12.09.18 i got a message stating that i have requested for lifestyle package which i was unaware. On 14.09.18 when i recharged my number they deducted rs 49 as rent for 7 days for this service without my consent. They are sending false messages like you have requested such and such pakages and we are holding back the request due to low balance.

Vodafone is providing me worst service I call so many times on 198 but call is not connecting to Vodafone executive...there is unwanted balance deduction from my account Vodafone is charged me roming n call rates from my main balance even I did recharge of 458 for unlimited calls 100 SMS internet then to .

Suddenly there is no outgoing calling on my number. Till an hour back, it was all fine. And now the machine says, this facility isn’t availabe. For assistnce call customer care, and there also outgoing is banned. It is so frustating. How can the company barr the calls without my permission ! I have balance. Net pack. Everything. No issue of even that. Still no calls are going anywhere. How can they just do that. I want this to be resolved at the earliest. This is no way a company deals with customers.

Dear sir
i Mohammed Sami Akber was working in Vodafone GUlbarga Zonal Office as a Backend Support in CnC Department since 2012 to 31st Dec 2017,

i was through Adecco Agency transfred to Shomuk Engneering in 2016 they have entered my DOB wrong in EPF Portal at the time of entery,
i have sent mail and Talked to the Concerned Person also since 19 Months i am following them but still my DOB correction not done,
i am unable to withdraw the PF Amount due to DOB mismatch
i have requested them many time but they are not doing their job properly,
i have all details which i have followed them keeping cc to HR Team of Vodafone,
now iam going to send them Legal Notice through Advocate and i will call them to Labour Court.

Thanking you
Regards
Mohammed Sami Akber
[protected]
[protected]@gmail.com

I am using vodafone prepaid service.
I have done online recharge of rs 198 twice, but the recharge was not success, i got a mobile message with a transaction number.

Even though the transaction was failed vodafone has deducted money (198 + 198 = 396) from my icici account.

Please find the message and transaction details below.

1. "217: your request to recharge 198 inr cannot be processed at this time.
Transaction number is onr[protected]"
2. "217: your request to recharge 198 inr cannot be processed at this time.
Transaction number is onr[protected]"

Kindly help me to get the refund from vodafone.

For the vodafone mobile no: [protected] i'm receiving unrelated vodafone bill payment emails to my email, where i was never a vodafone customer, and where i never received any acceptance or confirmation email from my email.
When i never confirmed from my email, then how can you take it for granted that this email belongs to one particular customer.
I've attached a screenshot image of my email and received email. Kindly check and do the needful.

This is happening to me again and again, so need clear explanation on this disturbance caused by these "mobile service providers".

Its been a persisting issue since i am on a new iphone8. Imessage works, sms give message send failure.
I also have iphone 5c and 6s. Sms work fine on them.
For the record, i have called your customer support twice. They promised call back, i even got a call (Where your rep was trying to help with coverage when the problem is message center setting). Your support sucks.
Please assist.
Viren
[protected]
Mumbai

I used to get a call from vodafone registered number [protected] to play vodafone SONA contest . Two times I have rejected the call but they are calling continuously. Fourth time I picked it up and they are saying if I can answer the following questions then they would give Rs.100 recharge. They never said they would deduct Rs.3 for every answer . So I didn't knew it. I answered 10 questions and cut off the call as I got frustrated.This happened in the afternoon.

Later when I checked the balance I saw my balance was down to 31 from 62.
I rang up to the customer care and a lady gave the information that Rs.3 was deducted for every answer to my shock . I argued that it wasn't told then I wouldn't have played but to no effect . They simply deducted Rs. 30 without any prior information .
This proves how vodafone steal money from their customer's balance.
An absolutely disastrous company trying to trick their customers.
Better to call them thieves.

Dear Sir, I am facing network issue is vodofone mobile network, before that I have used Airtel because of poor network at my area pocket A2 Mayur vihar phase-3 I have ported to Vodafone, it also pathetic experience, at home I never call to anyone showing no network. some times I am getting call but the voice quality is poor, everytime I need to come outside to use the mobile.

Hello Team,

Vodafone is playing with my account from January 2018.

They are changing plans according to their wish and sending me bills of their choice. In the month of Sep I got 2 bills and they want me to make the payment.

How can a customer make a payment of the same number 3 times in a month.

I have written an email to the Vodafone which I'm pasting it down.

Please do the needful. I don't know where exactly I have to file a case on them.

I'm really sorry to write regarding your services. You"ve one of the worst customer service I have ever seen. The way you make money or play with the customer or with there money.

In one word I can say it's a cheap customer service you have at present.

My problem is my account bill date has been changed without informing me and after that your people have sent 2 bills to on Sep 5th and on Sep 7th.

I made a payment around 364 on Sep1st, 2018. But on 5th you have sent a bill of 361 and on 7th you send another bill of 701 change.

What is wrong with you people. And after complaining on 7th Sep you people has sent an email a bill to my Credit card smartpay and deducted the amount of 361 on 12th.

But on 9th you people said that you are giving the wave off of 200 change and I have to pay something like 175.

And now when I'm calling to your customer team your team supervisor name ( pruthvi and pradeep) they are just fooling me and giving me some unwanted time to solve the issue.

But later when I'm calling after the unwanted time what they given no one is available on floor.

Not even any single supervisor.

I have all the call records of your team like Pruthvi, Pradeep, Anusha and Bharat they are just waste of time and I'm sending this to CONSUMER FORUM with all the bills and call recording by tomorrow.

Please reach to this people and talk to them regarding my issue and tell them if they can't help the customer they don't have any right to play with the customer time.

Thanks in advance,

SANJEEV KUMAR
[protected].

Hello sir, I'm Ritu Ghunawat. I had around 25 rs in my vodafone no account but they deducted 22 rs on 5 September 2018 for some content downloading (as they say) inspite of me having an unlimited internet pack. Then again they deducted the remaining 3 rs for net usage when I already have a net pack. I called the customer care several times and everytime they say your balance will be refunded in next 8 hours but this doesn't happen at all. Earlier also Vodafone deducted balance from my account but I don't remember the exact amount and details that's why I'm not mentioning that here but this time as I have all the details I'm writing this. Please look into this issue and kindly resolve this.

All the vodafone numbers are having call drop problem and the company publises excess bill. Customer care number can never be reached and too long waiting at Vodafone customer care stores with unprofessional rude behaviour.
Highly dissatisfied. [protected]

Hello im facing slow internet speed like 2g, call drop and unstable network problem in over area vajepar, morbi, gujarat.
Complained many time and facing this issue since last 4 month.. Still no solution from vodafone team..
Every time im getting call from vodafone and they accept about network problem in over area but no solution provided by vodafone team.
Plz do something and solve all issues.

Dera vodafon team,
Kindly check your intenet speed in my home town muzaffarnagar my contact no is [protected] please check your internet speed nd inproved yourself bcoz i pay you 199 last 2 month back to back... Very poor speed in dis area north rampuri, you told me with speed now is 4g but reality it is you network speed poor of 2g... If you have no take an action i will port my no any other network.

Regards
Mohit shirvastav

For the last 2 months i am confronting major and frequent yet very serious call drop issues.. I have had enough and it's just not improving.. Just not expected this from a such a renowned service provider. This is so irritating and frustrating. Plz do something about it or else i will switch to other airtel!! You may contact me on [protected]. Charumita

Sir
My phone number is [protected]
I have received a message on 11-09-18 as juice package activated to your number and 75 rs will deduct from next bill.

1. First upon i do not know about this.
2. I have not agreed any thing such useless offers
3. Without consulting customer should not implement any thing. This will create bad images.
4. So kindly cancel the juice package.
5. If reflect any bill i am not responsible.

Hello! Cine zone is now active on your number, as requested. This service is valid till[protected] and a 15 days rental of rs.75 has been deducted. Your current balance post service activation is rs.71.95. To deactivate sms stop to or call 155223 (Toll free). Discover cool games, apps, movies, music & more http://discover.vodafone.in/nf/

Vodafone deducted my 75 rs. By automatically enable cine zone service. And i even dont know about cine zone
And when i deactivate this service
They didn't give any refund
Kindly give me refund and dont cheat with your customers. By continuesly doing this cheap thing of stealing money you are forcing your customer to break their vodafone sim and through it in sewerage system.

Dear Sir,

I m receiving a OTP messages from different different apps...such as flipkart, goibibo, hike, redbus etc..someone else is trying to generate a code from my personal no. And this problem is all about my privacy.

I request you to go through it...and take necessary action at the earliest..

Regards
Ayush dubey
([protected])

We took unlimited pack of Vodafone for 84 days which was about to expire in midnight of 19th Aug but before that in the morning itself we gave renewal request, authorised them for amount deduction from our main balance, request acknowledgement generated and shared with Vodafone customer services so many times, on Social media platforms and through regd email id but instead of my unlimited pack Commenced, they deducted my rs 750 from my balance and after waiting for 2 days, I again paid rs 199 for 28 days o[censored]nlimited pack now neither they refund my rs 750 nor they are replying