Vodafone India Complaints & Reviews

The problem of call drops is aggravating day in and day out. I have been facing this issue for sometime and getting bad to worse. I urge strictest of action to be taken against this issue and people involved. If this issue doesn’t get solved in a month or so i am porting my number. Earlier i had approached vodafone and its nodal team but nothing seems to have happened. I have lost couple of business deals because we were supposed to have a discussion on a concall but that call couldn’t get through. Extremely disappointed with the approach of vodafone

My name is surajit kundu. My native village is northbengal. I had a prepaid kolkata sim ([protected]). I request to convert my prepaid sim to postpaid sim on 11 sept. This is done by sealdah okay vodafone store. They first port my sim kolkata to rob with out knowing me. I don't know why they porting my sim. Postpaid sim is activated and working after 4 days. After 3 days postpaid sim is stop working. I had called customer care they told me that you have to submit your hardcopy of adahar card. Now your sim is suspended. My grand mother was died on 20 sept and i went to siliguri on 21sept. I had tried to submit my adharcard to siliguri vodafone store (Near payel cinema hall) token no (218) on 22sept but they told me we can't help you as this sim is provided by kolkata store. One vodafone customer care members ([protected]) called me on 20 sept but i can't received that call because i was out of station and busy with familywork. I had talked with him on 22sept at 4pm. He told me that you will received one verification call on your brothers no ([protected]) with in 48 hours and it will be activated. Again one vodafone customer care members ([protected]) call me on 25sept and asked me to provide one your family member address near your home. I have provided that also. This is too much time waiting for solution. This is my primary sim [protected]. This sim is attached with my all bank account and 2 creditcard / pf aacount and homeloan account. My all payments are pending due to their bad service. I don't know what is my fault. Yesterday i mailed to vodafone and today morning i received one call she told me your sim will be activated within one hour. Today i went dlf it park (Kolkata) vodafone store they told me your address is not valid for postpaid. I want to know address is not valid for postpaid that is not my fault. If it is not valid for postpaid then transfer my sim into prepaid. Now i want my primary sim card any how, they have two option 1) activate my post simcard 2) transfer my sim postpaid to prepaid.

I have my vodafone number prepaid [protected] since from last 2 days i am unable to receive incoming calls and otp msgs i have also exchanged my sim from nearest outlet and also called call center several time but my issue is not resolved it has affected my business a lot as my all bank transactions otp received on same number so please take note and kindly help me out...[protected]

I have my vodafone number prepaid [protected] since from last 5 days i am unable to receive incoming calls and otp msgs i have also exchanged my sim from nearest outlet and also called call center several time but my issue is not resolved it has affected my business a lot as my all bank transactions otp received on same number so please take note and kindly help me out

Mr, sunil,
This is in regards to one of my calls with executive and i want to state that they are incompetent to handle, they even don't know how to handle concern.

Below are the folks with whom i interacted with.

Sandeep- Team leader.
Sagar. SME he didn't disclosed his designation properly.
Rajesh executive
Aakash executive
Balane. Executive

Three of the executive were so sure that they assured me on the live call that issue will be resolved and you don't need to call us for same issue, but i called again and again.

Coming to my issue, from past two to three days the net speed 4g has dropped and today i was receiving speed range of 8kbps to 30kbps.
I hope its byte and not bits.

Despite following up and following all process shared by executive speed didn't increased.

As i kept an important file to download the speed wasn't upto expectations and it kept fluctuating.

When i called third time, executive asked me to switch the browser, why should i switch browser to download, why don't you fix issue at your end at first place.

When i asked to transfer call to his superior, call was transferred and the guy name sagar handled my case and on the very first instance i asked about his designation, he claims himself as floor supervisor and later on i came to know he is a SME, why don't you educate your people not to pretend leader.

Post that call was transferred to supervisor this time a team leader probably, and i still doubt whether he was a supervisor.

I asked for technical support which was clearly denied and was told that they provide assistance in the time frame of 9 to 6, which means customer calling after 6 is not your responsibility.

I was ready to have a con call, but he shared some of your policies which denies transferring calls to technical team post 6.

So i[censored] can't provide me with the services post 6 than don't charge me, why should i wait till 15 hours when you provide service for 9 hours.

This is very irrelevant process and i guess it is just to harass.

Your team leader also assured me for a callback by 10 am tomorrow which means and it is quite clear your technical team and your voice team is outsourced to single vendor.

There were several loopholes which were observed mainly verification, no one verified my identity, and this means my personal data can be compromised.

Despite call getting transferred twice in my third call, nor your Executive, SME followed by your team leader had a courtesy for basic verification.

Mobile number# [protected]
Complaint number # [protected]

Furthermore this issue arised one week prior and prior to that i was able to use and surf at 4g speed now the question is how can a network drop to minimal speed in a week.

Last 3 months had been extremely busy for me and i trusted vodafone for there services and without having an aota of doubt on the bills i made the payments. But i just checked the bills yesterday and realized that i have been over charged as some vas which i have never opted for. It's been happening with me since i have opted for this connection which is almost two years now. I need reversal of the following bill cycles.

(I[protected] to[protected] vas charged rs 388
(Ii[protected] to[protected] vas charged rs 114.

Vodafone haven't resolve yet the VAS problems. my balance rs 100 has been deducted on 26/9/2018 due to VAS activated without my permission and this has happened many times. Till now more than 1000rs has been deducted. please refund back my money you thief( Vodafone india) .All telecom operator they never do this without customer consent (except Vodafone)... Please refund my money 😡😡

I got a message saying cine zone is now active as requested and 75 rupees will be billed in the next cycle but it was never requested. This is the second time i am facing such an issue in a period of 2 months so i believe this should be very common across many customers. This is unjust and i am being cheated since i never requested for this service.

Vodafone also charged me 1900 rs saying a special call to number 51717 was made from my number starting from 7 am till 11:30 am for which call rates are 14 rs per minute. If we calculate the charges as per duration of 270 minutes it will cost around 4000 rs. it clearly indicates fraud charges on customers. They have blocked all outgoing calls now for last 6 days with no resolution and asking to pay that amount immediately...

I lost my sim long time back and had filed complaint for the same. I was told that sim will be blocked but it wasn't. [protected] is the no that I lost. I'm Meghana and the sim is on my mother's name. But whenever I make a call on that, a guy receives and insists that it's his sim now. So for security issues, i want to get that sim blocked as soon as possible.

My number was clubbed with my family account, later I requested to unclub. The store manager Chetan Viramgamiya +91-[protected] promised me that I will get separate bills but I am still getting clubbed bills. Post my first complaint I got separate bill but I am still getting some amount debited in my account against other other number bills for RED BASIC http://prntscr.com/l4qd3j

I have been visiting the store since past 3-4 months for the same issue but of no avail.

Hi - i have been facing frequent disconnection problem in last 3 months on my mobile [protected]. Every call of mine would disconnect between 3-40 sec causing severe disruption in any communication through phone. Even filing complaint required multiple calls. Initially i was suggested twice to replace sim which was also charged. Thereafter i was advised it will be resolved and my 2 complaints s. R. No[protected]Aug 06) and[protected]Sep 20) were closed without any feedback. When i complained to re-open my complaints, i recieved a message that i requested service disconnection after a rude call that their network is fully optimized.
I am looking to get the issue resolved or refund of sim charges and my monthly billings as i am unable to use the services at all.

Regards
Atul sachdeva

I had opted postpaid card in favor my daughter in 2018 and used for 10-15 days. Thereafter, full outstanding amount was paid by me with a request to deactivate number on 16/07/2018 from my email address. I was told it should be from registered email address. Since i was being contacted for payment i sent request of deactivation instantly and subsequently my daughter also confirmed it from her registered email address on 04/08/2018. On 03/09/2018 both o[censored]s went to vodafone store and got it confirmed that number will be deactivated. But still as on today also i am being contacted for outstanding bill.

Sir/madam,

I'm complaining because vodafone is activating and also charging for vas. I haven't give any request for vas and still they are charging. The message comes like "your juiceup and gaming pack is activated as requested" which was not requested by me. Even if i reply with stop, the respond is like "activate caller tune for 36/- and the them proceed with the stop request."

I have paid a bill payment of rs.620 today while the rental charges being rs.399. Yes it was because the late payment and they can charge 50/- no problem at all. But they charged for usage in those unbilled days. Charged gst for almost rs.100.

I think this charging was too harsh like its the 1st time i made a late payment and they charged for data usage for 5 days without even noticing me. They could have at least message that usage after due date is charged.

They are actually taking advantage for our unawareness. This is high time they need to stop it.

And the vas charge, they have now charged rs.117 as unbilled amount.

When i checked internet for what "vas charges" only i understood it. They are cheating a lot of people by charging and activating without their permission.

Mostly everyone came to know about it when the bill comes.

I'm attaching some screenshots.

I'm also giving screenshots of the bill payment because before payment of the bill the amount was rs.616 but after the payment is made when i check the billing history it showed as rs.353. I smelled something fishy so including it too.

Hopes someone will take necessary action against this unethical act.

Urgentt..!!!

International roaming refund pending from more than 4 months...

All mails and calls done. But nobody is willing to respond...???

We will have to lodge a police complaint if we don't get revert on urgent basis.

Customer:-

Mr. Dosung kim[protected]
[protected]@inbody.com
Inbody india pvt. Ltd., mumbai

Authorised signatory
Mr. Viren kakaiya
[protected]
[protected]@inbody.com

I recharge with 199 or some other special recharge with wich i m getting 1 gb of daily internet. But don't know how my 200rs main balance get cut. The deducted my 200 rs without notifying me. This is not my first time same thing does happens before. Now my sister is asking me to know about problem... That her message is not getting sent... So i dig... And after some time notice that balance is neagtive... Greatly now i recharge recharge with 10 rs and boom message delivered... Ye vodafone vale logo ko bevakoof bana rahe he...

I was using the one postpaid number of Vodafone for few months ago and after a particular time period i stopped using that number but i didn't disconnected the services for that i got bill of rs. 1552/-. after some time i got a call from Vodafone and asked to settle the amount with Rs.800/- and i agreed to pay that amount and i paid it Rs.800/-. but i have asked to give me on mail with this discussion and settled amount and i have also asked to mentioned that after this amount i wont be liable to pay any amount for that particular number.

but after 2 months i start getting bills from Vodafone for the same number and its 2031/-. Now they are saying you didn't disconnect the services of your number which your bill is getting generate. but for that i have a mail from Vodafone department that clearly stated that after the amount of Rs.800 i will not be liable to pay any amount on that number.

I was trying to recharge my vodafone no [protected] for rs 458 through paytm but i got a message from vodafone that rs 575 plan has been activated successfully, i was shocked and contacted the toll free helpline 198 instantly and requested them to deactivate it but the representative refused to do so.

I contacted vodafone care and nodal officer of vodafone by email also but i have not received any response till now.

Please help

I am your customer, my phone no. [protected]. I have complaint more then 4 times earlier thru yr customer care by phone. My complain is that everyday
Daily to & fro serampore to howrah by train but between konnogar stn and
Uttarpara stn no tower shown and before arrival at howh from carshed same
Effect no tower shown for this i cannot msg & phone to other place. So, i would
Request to your good-self for take necessary initiate otherwise i will be bound
To change company.

Thanks & regards

Subrata chatterjee

The best soo called vodafone service is worst in bhubaneswar. The sped is not more than 70kps in day time and 200 kps after 12 midnight... Then it means you can only use this network after 12 am midnight and before 9 am are making fool to us?? Please resolve this problem as soo as possible.. Otherwise i will port my all my other vodafone numbers along with this no.. Even i am using postpaid no
Thank you